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Critical Success Factors for the Chief Knowledge Officer

Abstract: This article examines attributes of the CKO position and the backgrounds of the people who fill it. Variations in the prescribed role for the CKO are reviewed, as are CKO critical success factors. One critical knowledge management issue, implicit-to-explicit knowledge conversion, is investigated in some depth to reveal the unique nature of issues confronting the CKO position. Finally, the arguments for potentially not implementing a CKO function are discussed.

Richard T. Herschel & Hamid R. Nemati (2000): Chief knowledge officer: Critical success factors for knowledge management. Information Strategy: The Executive’s Journal, Volume 16, Issue 4, 2000: 37-45

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Related article:

  • Herschel, R. & Nemati, H. (1999). CKOs and Knowledge Management: Exploring Opportunities for Using Information Exchange Protocols, SIGCPR ’99: Proceedings of the ACM SIGCPR Conference on Computer Personnel Research, New Orleans, Louisiana, USA, April 8-10, 1999: 42-50. | Purchase »

Tags: Association for Computing Machinery (ACM), chief knowledge officer, data mining, explixit knowledge, implicit knowledge, information exchange protocols, KM activities, KM job descriptions, KM roles, knowledge conversion, knowledge types, organizational learning, Saint Joseph's University (SJU), tacit knowledge, University of North Carolina at Greensboro (UNCG)

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