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Engaging knowledge management learners @ Singapore Management University

Abstract: Purpose – The purpose of this paper is to examine how to successfully blend an e‐learning module into a knowledge management (KM) course aimed at getting KM students interested in the respective subject matter (= KM) in a web‐based learning environment.

Design/methodology/approach – Based on data obtained from 138 undergraduate business management students at a university in Singapore, practical aspects of effectively implementing an e‐learning system with a focus on KM are analyzed and the importance determined of three conceptual variables in the context of successful blended learning approaches: online faculty to student interaction, social presence and personal e‐learning experiences.

Findings – The study shows some positive correlations between online faculty to student interaction, the degree of presence in a web‐based learning environment, as well as personal e‐learning experiences as potential drivers of students’ desire to learn more about the subject matter KM.

Research limitations/implications – There has been reliance on self‐reported data in both the strengths, weaknesses, opportunities and threats study and the student survey. The causal effects of students’ perceptions on actual learning need to be explored in a future study with a larger sample size.

Practical implications – To increase students’ acceptance of a web‐based KM course, instructors must ensure quality interaction between them and their students, strong social presence via intrinsically rewarding group interactions and enriching, personal e‐learning experiences on the basis of real‐life KM problems. Games, systematic performance monitoring and graded knowledge tests are critical, too.

Originality/value – This study highlights several good design features of an effective student interface vis‐à‐vis the development of an effective online learning environment from the perspective of KM student learners. Implications for e‐learning designers and instructors, as well as issues for further research, are outlined.

Keywords: E‐learning, Knowledge management, Virtual learning environments, Web site design

Thomas Menkhoff, Thang Tze Yian, Chay Yue Wah, Wong Yue Kee: Engaging knowledge management learners through web‐based ICT: an empirical study. VINE, Vol. 41 Iss: 2, 2011, pp.132 – 151

Copyright © Emerald Group Publishing Limited. All rights reserved.

Related articles:

  • Menkhoff, Thomas; Yian Thang, Tza; and Wong, Yue Kee. Blended Learning Issues in Implementing a Knowledge Management Course: Lessons Learnt at the Singapore Management University. In: Miguel Baptista Nunes,Pedro Isaías and Dirk Ifenthaler (Eds.): Proceedings of the IADIS International Conference on WWW/Internet, Freiburg, Germany, 13-15 October 2008. IADIS: 2008: 34-42. | Full text from publisher »
  • MENKHOFF, Thomas; DONATA TY, Edgardo; THANG, Tze Yian; and WONG, Yue Kee. Evaluating the Blending of an E-Learning Module into a Knowledge Management Course: A Case Study from the Singapore Management University (SMU). (2007). Proceedings of the IADIS International Conference e-Learning 2007, Lisbon, 6-8 July 2007. | Full text from author »
  • MENKHOFF, Thomas; THANG, Tze Yian; and WONG, Yue Kee. Evaluating the Blending of an E-Learning Module into a Knowledge Management Course: A Case Study from the Singapore Management University (SMU). (2007). Research Collection Lee Kong Chian School Of Business. | Full text from publisher »
  • MENKHOFF, Thomas; WONG, Yue Kee; THANG, Tze Yian; and Edgardo, Donata Ty. Why is there No Game?’ Critical Success Factors in Blending an E-Learning Module into a Knowledge Management Course: A Case Study from the Singapore Management University (SMU). (2007). International Conference on Education and Information Systems, Technologies and Applications (EISTA 2007), Orlando, 12-15 July 2007. Research Collection Lee Kong Chian School Of Business. | Full text from CiteSeerX »
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Tags: blended learning, business management students, case studies, distance learning, e-learning, e-learning designer, e-learning instructor, e-learning module, e‐learning experiences, games, group interactions, information and communication technologies, Institute of Technical Education (ITE), interaction, International Association for Development of the Information Society (IADIS), intrinsic rewards, KM course, KM course design, KM students, learning environments, learning management system, online faculty, online faculty to student interaction, online learning environment, performance monitoring, quality interaction, real-life KM problems, Singapore Institute of Management (SIM), Singapore Management University (SMU), social presence, tests, undergraduate students, virtual classroom, web-based learning, web‐based learning environment

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