Knowledge Management Skills and Competencies of Information Professionals

Abstract: Aim of the study: The aim of the study is to explore the views of information professionals for knowledge management (KM) in the libraries/information institutions of Bangladesh.

Research questions: This paper seeks to address the following research questions: How the information professionals of Bangladesh perceive the views of KM? What are likely to be the skills required by the information professionals of Bangladesh for KM in the libraries of Bangladesh and what are likely to be the critical success factors for encouraging KM in the information institutions of Bangladesh?

Method: The methodology includes a quantitative approach. The study has been conducted through a survey using a pre-structured questionnaire. A short and structured questionnaire was sent to 50 information professionals who had been working in different libraries in Bangladesh through email and/or by postal mail. The respondents were selected from six divisions of Bangladesh (25 respondents from Dhaka division, 5 each in Chittagong, Rajshahi, Khulna, Barishal and Sylhet divisions). Out of the 50 individuals sent the survey we received 30 responses, for a response rate 60%.

Findings: The results of the study show that that 93.24% of the respondents first read about KM in the literature, but none had taken any courses on KM. Only 6.76% of the respondents had attended a workshop on KM. Findings also yield most professionals believed that several competencies including those in: communication, facilitation, coaching, mentoring, networking, negotiating, consensus building, and team working were essential for KM in the libraries of Bangladesh. This paper also suggests some critical success factors for encouraging the information professionals to KM in the libraries of Bangladesh. It investigates the original views of the library and information professionals of Bangladesh regarding the skills and competences of information professionals for KM in the libraries of Bangladesh.

Recommendations of the study: The department of Information Science and Library Management of Dhaka University and Rajshahi University should introduce KM course(s) either in the graduate level or in the post-graduate level.

Highlights

  • Most information professionals in Bangladesh lack experience in Knowledge Management (KM).
  • Competencies for KM include communication, networking, consensus building, and teamwork.
  • Most respondents first heard about KM through literature, not training.
  • Key Critical success factors are administration structure, strategy, and ICT.

Keywords: Skills; Competencies; Knowledge management; Information professionals; Information institutions; Bangladesh

MMd. Abul Kalam Siddike, Md. Shiful Islam: Exploring the competencies of information professionals for knowledge management in the information institutions of Bangladesh. The International Information & Library Review, Volume 43, Issue 3 (Special issue: Library and Information Professionals: Competencies, Education and Lifelong-Learning), September 2011, Pages 130-136

Copyright © Elsevier Ltd. All rights reserved.

Related conference paper:

  • MMd. Abul Kalam Siddike, Md. Shiful Islam: Exploring the Skills and Competencies of Information Professionals for Knowledge Management in the Information Institutions of Bangladesh. Fuziah Mohd Nadzar, et al. (Eds.): Issues, Challenges and Opportunities . Proceedings of the Asia-Pacific Conference on Library & Information Education & Practice (A-LIEP 2011), 22nd to 24th June 2011, Putrajaya, Malaysia.Universiti Teknologi MARA, 2011: 269 – 277. | Full text from author »

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