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Practices of knowledge managers

Abstract: Purpose – This paper aims to look at the practices of those who are in charge of knowledge management in corporations: the knowledge managers.

Design/methodology/approach – Using the activity system model, the study observes the work of four knowledge managers embedded in the same organizational context (the company Lafarge).

Findings – By exposing the contradictions inside the activity systems of knowledge managers, the paper analyzes three managerial conflicts tackled by practitioners: how to measure knowledge management practices, how to set rules and processes for managing knowledge and how to create structure to support knowledge management.

Practical implications – The paper presents a typology of knowledge managers and discusses the competencies needed to become a knowledge manager.

Originality/value – The paper provides a deep analysis of actions, discourses and artifacts of knowledge managers that allows the author to present a typology of practices of knowledge managers.

Keywords: Knowledge manager, Practice, Activity system, Knowledge management, Working practices, Organizational structures

Alexandre Perrin, (2012) “The practices of knowledge managers in Lafarge”, Journal of Knowledge Management, Vol. 16 Iss: 2, pp.204 – 214

Copyright © Emerald Group Publishing Limited.

Related conference papers & presentations:

  • Alexandre Perrin: Les pratiques de gestion des connaissances en entreprise: une analyse par le système d’activité, Le 14ème colloque de l’Association Information et Management (A.I.M.), 10 au 12 juin 2009, Marrakech, Maroco | Full text from publisher »
  • Alexandre Perrin: Les pratiques des gestionnaires des connaissances en entreprise: une analyse par le système d’activité. XVIIème Conférence Internationale de Management Stratégique, 28 au 31 Mai 2008, Nice-Sophia Antipolis, France | Full text from publisher »
  • Alexandre Perrin: The Practices of Knowledge Managers: An Activity System Based View. Presentation given in the Session 1029 ‘Strategy Tools in the Knowledge-Based Economy’ at the 28th Annual International Conference of the Strategic Management Society, October 12 – 15, 2008, Cologne, Germany | Presentation from author »
  • Alexandre Perrin: L’agenda des gestionnaires des connaissances. XVIème Conférence Internationale de Management Stratégique, 6-9 Juin 2007, Montréal, Canada | Full text from publisher »
  • Alexandre Perrin, Pascal Vidal, Jennifer Mc Gill: Valuing Knowledge Management in Organizations, from theory to practice: the case of Lafarge Group. Proceedings of the Fifth European Conference on Organizational Knowledge, Learning and Capabilities, 2-3 April, 2004, University of Innsbruck, Austria | Full text from publisher »

Related articles:

  • Alexandre Perrin: Les pratiques des gestionnaires des connaissances chez Lafarge. Systèmes d’information & management, 2011/3 (Volume 16), Pages 115 – 138 | Purchase »
  • Alexandre Perrin and Pascal Vidal: Implementing Knowledge Sharing in Lafarge. In: Tapan K. Panda (Ed.): Knowledge management: a global perspective. New Delhi: Excel Books, 2008: 39-56. | Full text »
  • Perrin, A., Vidal, P. and McGill, J. (2006), Valuing knowledge sharing in Lafarge. Knowl. Process Mgmt., 13: 26–34. | Purchase »

Related PhD thesis:

  • Alexandre Perrin*: Les pratiques des gestionnaires des connaissances en entreprise: études de cas chez Lafarge. Université de Nice Sophia-Antipolis (Thèse de doctorat), 2008. | Full text from author »

    * (EGP) 2010 Emerald/EFMD Outstanding Doctoral Research Award Winner (Category: Knowledge Management)

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Tags: activity system model, activity systems, Audencia Nantes, case studies, CERAM Business School, construction industry, KM competencies, KM framework, KM governance, KM measurement, KM organization, KM practices, KM roles, KM strategy, KM teams, KM tools, knowledge management, knowledge manager, Lafarge Group, managerial conflicts, mandate, organizational structures, technological infrastructure, Université de Nice Sophia-Antipolis, working practices

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