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Knowledge Management training and education @

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RightAnswers offers the following Knowledge Management education and training opportunities:


  • Knowledge-Centered Support Practices V5
  • RightAnswers Knowledge Management Certification
  • RightAnswers Agent Certification


  • Knowledge-Centered Support Practices Overview
  • Knowledge-Centered Support Leadership
  • Knowledge Management Training (Solution Manager Authoring Tool, Portal Administration, Reports Overview, Portal Functionality – Train the Trainer, Best Practices for Adoption, Solution Manager I – Training for Authors**, Solution Manager II – Advanced Features and Administration Functions**)
  • KCS Fundamentals**


  • IMPACT Knowledge Conference
    RightAnswers User Conference

    • IMPACT Knowledge Conference, October 5-7, 2010,Red Bank, NJ, USA
    • IMPACT Knowledge Conference, October 11-13, 2011, Jersey City, NJ, USA
    • IMPACT Knowledge Conference, March 4-7, 2013, Orlando, FL, USA
    • IMPACT Knowledge Conference, October 20-23, 2014, Orlando, FL, USA

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Type:  1-11 hours,  1-6 days,  English language,  Public KMedu,  Face-to-face KMedu,  In-house KMedu,  Non-degree KMedu,  Offers from Training Providers,  Online KMedu,  Training Providers: Certifications,  United States of America (USA), KMedu Hub
Tags: 2014-10: IMPACT Knowledge Conference**, agents, authoring tool, certification, conferences, KCS leadership, KCS practices, KM leadership, KM practices, knowledge-centered support, knowledge-centred support, portal, solution manager, solutions manager, training, workshops

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* Provider does no longer offer any KMedu; This is a recurring conference
** This recurring conference / KMedu offer is discontinued

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