Resource Center for Customer Service Professionals
The Resource Center for Customer Service Professionals offers the following Knowledge Management education and training opportunities:
Below a list of posts related to the Resource Center for Customer Service Professionals.
This section focuses on the role of KM in higher education and continuing education. Included are listings of KM degree and certificate programs, links to selected KM course syllabi, recommended textbooks, teaching cases and other resources beneficial to KM educators.
Content Index:KM Course Materials: This document include a collection of books that are used in colleges and universities as text books. The list of the text and recommended books more...






