Filed in: Resource Center for Customer Service Professionals (RCCSP)*

My STI Knowledge Management certification

Weblogs | Knowledge Management education & training worldwide

Abstract: I just completed the certified knowledge management (CKM) program offered through Zavata (STI Knowledge). Going into the class, I wasn’t sure what to expect, but after completing the course it was clear that this wasn’t the KM certification for me. For someone developing a help desk knowledge base, this class and certification is