(2009) This section focuses on the role of KM in higher education and continuing education. Included are listings of KM degree and certificate programs, links to selected KM course syllabi, recommended textbooks, teaching cases and other resources beneficial to KM educators. Content Index: KM Course Materials: This document
Resource Center for Customer Service Professionals (RCCSP)*
My STI Knowledge Management certification
Abstract: I just completed the certified knowledge management (CKM) program offered through Zavata (STI Knowledge). Going into the class, I wasn’t sure what to expect, but after completing the course it was clear that this wasn’t the KM certification for me. For someone developing a help desk knowledge base, this class and certification is
Zavata*
Zavata, formerly Integro, a division of Zavata, STI Knowledge, and Support Technologies, has offered the following Knowledge Management education and training
Consortium for Service Innovation (CSI)
The Consortium for Service Innovation (CSI), formerly the Customer Support Consortium (CSC),1) offers the following Knowledge Management education and training