Abstract: Nowadays, an increasing number of organizations hire knowledge leaders to create and maintain a knowledge management environment. However, the critical issues these individuals face are very poorly defined in today’s academic literature. Using a web-based Delphi method, this study is the first to reach a worldwide consensus on knowledge leaders’ critical issues. These
Abstract: Purpose – This paper aims to look at the practices of those who are in charge of knowledge management in corporations: the knowledge managers. Design/methodology/approach – Using the activity system model, the study observes the work of four knowledge managers embedded in the same organizational context (the company Lafarge).