The three levels of Knowledge Management training

Abstract: When we are working with a client to introduce Knowledge Management, we generally recognise three levels where KM training is needed.

I am talking now about the later stages of KM implementation, when the tools and processes and technologies and roles (in fact the entire KM framework) for that company has been decided and agreed upon, and the implementation has reached the roll-out or the deployment stage. I am not talking about the early-stage awareness or engagement training.

Nick Milton: The three levels of KM training. Knoco Stories, 14.06.2011

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