Information Today (ITI)

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Information Today (ITI), formerly Learned Information, offers the following Knowledge Management education and training opportunities:

Conferences

Information Today

Knowledge Management & Enterprise Solutions Conference (KMWorld)* ¹⁾
KM & AI Summit
KMWorld Europe
Global Conference and Exhibition on Electronic Information & Knowledge Management (InfoToday)** ⁴⁾
The Global Conference and Exhibition on Electronic Information & Knowledge Management (InfoToday) is featuring three core conferences for information professionals and knowledge managers: National Online, KnowledgeNets, and E-Libraries… KnowledgeNets provides complete coverage of knowledge management and its applications within today’s organization. The conference includes practical programs and case studies on the theories, practices, processes, tools, and solutions for enterprise knowledge networks…
- InfoToday 2003, May 6–8, 2003, New York, NY, USA
  - Conference theme: Way Beyond Cool: Information for the Real World
  - KnowledgeNets tracks: Knowledge Communities; Innovation & Networks; Strategies & Tools; KM Tools; Knowledge Metrics & ROI; Retaining Knowledge
  - Relevant workshops: Knowledge Management: Concepts, Methods, and Practice; Self-Organization: Personal KM; The Knowledge Value Chain; Practical Taxonomy: Developing Workable Knowledge Classification Systems
- InfoToday 2002, May 14-16, 2002, New York, NY, USA
  - Conference theme: Nearing Nirvana — Digital Content at the Turning Point
  - KnowledgeNets tracks: KM ROI & Leading Strategies; E-Learning, Content & KM Strategies; E-Government & KM Applications; KM & Content Management; Collaboration, Communities & KM
  - Relevant workshops: Tying Information & Knowledge Together: Successful Strategies; Self-Organization: Personal KM; Implementing Knowledge Management: An Overall Architecture & Framework; Mapping Organizational Knowledge; Performance-Centered Business Models & Processes: Keys to Effective KM
- InfoToday 2001, May 15-17, 2001, New York, NY, USA
  - Conference theme: …
  - KnowledgeNets tracks: Organizational Strategies and Processes; Technology and Knowledge Architecture; KM and Content Management; KM Technology & Applications; Knowledge Sharing and eLearning; Measuring, Valuing & KM Case Studies
  - Relevant workshops: Knowledge@Work: Models and Processes; Implementing Knowledge Management: An Overall Architecture and Framework; Knowledge Management: Beyond the Basics
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Knowledge Management Industry Leadership Summit (KM Summit)**¹⁾
The KM Industry Leadership Summit (KM Summit) is a gathering of thought-leading executives who are KM practitioners, analysts and developers to set the agenda for the industry.
- 4th KM Industry Leadership Summit, June 21-23, 2000, Camden, Maine, USA
- 3rd KM Industry Leadership Summit, June 16-18, 1999, Camden, Maine, USA
- 2nd KM Industry Leadership Summit, July 16 -17, 1998, Camden, Maine, USA
- 1st KM Industry Leadership Summit, October 3-4, 1997, Camden, Maine, USA

Information Today (Europe)/ILI365

Taxonomy Boot Camp London*
KM World Europe

Webinars

KM Drill Down Videos

Enterprise AI World Webinars

Apr 2025: Establishing a Strong Data and Knowledge Foundation for AI Success

KMWorld Web Events

Apr 2025: Enhancing Collaboration and Knowledge Sharing in the AI Era
Mar 2025: Top KM Strategies for Optimizing Customer Experience; Enhancing LLMs with Knowledge Graphs
Feb 2025: Top Trends in KM for 2025
Jan 2025: Building a Knowledge Management (KM) Foundation for AI
Dec 2024: Building the AI-Powered Future: The Road Ahead for Knowledge Management
Nov 2024: Enabling Knowledge-Based AI
Oct 2024: TechTalk: Top Trends to Catch at KMWorld 2024
Aug 2024: Clean Data, Smarter AI: The Impacts of KM on GenAI Effectiveness
Jul 2024: From Struggle to Success: Knowledge Management Made Easy With GenAI; Overcoming the Barriers – How to Integrate Generative AI into Knowledge Management Systems; Governing Enterprise Knowledge in the AI Era
Jun 2024: Rethinking KM for Agility, Efficiency, and Innovation; What’s Ahead in Search: AI, NLP, Knowledge Graphs, and More
May 2024: Unlocking Enterprise Knowledge with Microlearning
Apr 2024: Knowledge Revolution with Generative AI: Megatrends and Success Stories; Building Better AI Solutions with Semantics
Mar 2024: Knowledge AI in 2024: Trends, Impacts & Predictions; Top KM Practices for Optimizing Customer Experience; How Knowledge Graphs Make Generative AI Consumable in Enterprise Environments (was: Harnessing Knowledge Graphs and LLMs)
Feb 2024: The Top Trends in KM for 2024
Jan 2024: Integrating LLMs With a Private Knowledge Platform
Dec 2023: Unleashing the Power of Organizational Knowledge to Drive Innovation; Before You Dive In: The Key Information and KM Issues to Tackle for AI Success
Nov 2023: Using Generative AI for Fast, Accurate Knowledge from Unstructured Content (was: Accelerating Access to Fast, Accurate Knowledge from Unstructured Content); Unlocking the Future: ChatGPT Integration and Digital Transformation of Customer Service (was: Unlocking the Future: ChatGPT Integration in USU Knowledge Management and the Digital Transformation of Customer Service); Navigating the Risks of Generative AI for Knowledge Management
Oct 2023: Leveraging Generative AI in Knowledge Management; TechTalk: Top Trends to Catch at KMWorld 2023
Sep 2023: Delivering Better Digital Experiences with ~~Semantic~~ AI; Applying Generative Language Models to Enterprise Knowledge Management
Aug 2023: Game-Changing Technologies in Machine Learning and AI; Unleashing the Power of Organizational Knowledge to Drive Innovation
May 2023: AI’s Role in Unlocking Enterprise Knowledge
Apr 2023: Upgrading Your Knowledge Management (KM) Strategy for the Digital Transformation Era (roundtable)
Mar 2023: Knowledge Management Techniques to Deliver Service Anywhere (was: Top Knowledge Management (KM) Practices for Improving CX)
Feb 2023: The Top Trends in KM for 2023 (roundtable); Shadow Intranets: Managing the “Whack-a-Mole” Problem for Knowledge Management (KM)
Jan 2023: Knowledge Management Migration Trends
Dec 2022: How Can AI Transform Enterprise Content into Knowledge for Your Customers and Employees?
Nov 2022: How Knowledge Sharing Accelerates R&D Cycles; The Looming Contact Center Agent Experience Crisis: Understand, Avoid, Ascend (was: The Looming Knowledge Crisis in the Contact Center:…)
Oct 2022: Hitachi Democratizes Knowledge To Build a Life-Long Learning Culture
Sep 2022: Empower R&D, Sales, and Help Desk Teams With Modern Knowledge Management; How Gainwell Modernized Their Knowledge Management to Increase Productivity (title was: Enabling Employee Productivity with Knowledge Management); The Failure and Cost of Poor Knowledge Management in Large Enterprises – Research Report Key findings
Aug 2022: Expand the Business Value of SharePoint with a Knowledge Hub (title was: The Looming Knowledge Crisis in the Contact Center: Understand, Avoid, and Ascend)
Jul 2022: Informing Innovation – Connect Every Employee to the Organization’s Collective Knowledge
Jun 2022: Ensure Customer Satisfaction With Modern Knowledge Management
May 2022: The ROI Problem of Traditional Knowledge Management
Apr 2022: Creating a Coordinated Knowledge Management Ecosphere for Customers and Support Agents; Knowledge Management Strategies for the Digital Transformation Era
Mar 2022: Modernizing Your Knowledge Strategy to Drive Revenue, Retention, and Innovation; The Modern Workplace Demands Leaders to Reconstruct Their Knowledge Management Strategy; Transforming Customer Experience with Knowledge Management (Knowledge Hubs: The Missing Ingredient in Digital CX Transformation)
Feb 2022: 3 Ways to Optimize Your Knowledge Base for Better Customer Experience (roundtable); Knowledge Sharing and Collaboration in the New Hybrid Environment; The Top Trends in Knowledge Management for 2022 (roundtable)
Jan 2022: Accelerating Analytics and AI with Knowledge Graphs
Nov 2021: Increasing Employee Productivity with Knowledge Management
Oct 2021: Game-Changing Breakthroughs in Knowledge Management
Jul 2021: Overcoming Knowledge Silos and Accelerating Insights
May 2021: Transforming Customer Experience With Knowledge Management
Apr 2021: Modernizing Your Knowledge Management Strategy for Digital Transformation
Jan 2021: The Top Trends in Knowledge Management for 2021
Nov 2020: From Virtual Idiots To Virtual Wizards: Transforming Chatbots With Next-Gen Knowledge
Oct 2020: Game-Changing Breakthroughs in Knowledge Management
Aug 2020: Knowledge Engagement in the Era of Flex Work
Jul 2020: Leveraging Knowledge Graphs for Better Knowledge Management
May 2020: Transforming Customer Experience with Knowledge Management and Artificial Intelligenc (AI); Knowledge and Project Cortex – the Microsoft 365 Vision
Apr 2020: Revitalizing Your Knowledge Management Strategy for Digital Transformation
Feb 2020: The Top Trends in Knowledge Management for 2020
Jan 2020: Apply Knowledge Graphs and Search for Real-World Decision Intelligence
Oct 2019: Game-Changing Breakthroughs in Knowledge Management
Jan 2019: The Top Trends in Knowledge Management for 2019
Nov 2018: Deriving Knowledge Insights with Cognitive Computing
Oct 2018: How Knowledge Management Can Improve Customer Experience
Sep 2018: Game Changing Breakthroughs in Knowledge Management
Jun 2018: Cognitive Computing, AI, and Next Gen Knowledge Management
May 2018: How to Succeed with Information and Knowledge Management in the Cloud
Jan 2018:Top Trends In Knowledge Management for 2018
Dec 2017: Fostering Sustainable Communities with Office 365
Nov 2017: Deriving Knowledge Insights with Cognitive Computing
Sep 2017: Game Changing Breakthroughs in Knowledge Management
Jun 2017: How to Succeed with Cloud-Based Knowledge Management
Mar 2016: Businesses Don’t Know…What they Don’t Know
Feb 2016: Knowledge is Power: How to Use Knowledge Management to Drive Experience; Technical Knowledge Discovery: How Smart Engineering Organizations Leverage Their Expertise
Nov 2015: The Future Of Knowledge Management (KM)
Sep 2015: Cognitive technologies: A complete game-changer for knowledge solutions
Aug 2015: Game-Changing Breakthroughs in Knowledge Management with Unstructured Content
Apr 2015: See what you’ve been missing: Use knowledge graphs to turbocharge knowledge management in the enterprise
Feb 2015: Knowledge solutions for mobile devices – making smart phones even smarter
Aug 2014: Why a centralized knowledge solution is the power behind a solid customer engagement strategy
May 2014: Bring Your Knowledge in Focus
Aug 2013: Increase Customer Support Performance with Knowledge
Jan 2013: Knowledge-powered Customer Service
Jun 2012: Knowledge Management Unplugged: Classifying the Five Types of Knowledge Management Software for Service and Support
May 2012: Unleash Transformative Customer Experiences with Knowledge-Powered CRM
Jan 2012: The New Knowledge Management: The Heart of a Multi-Channel Customer Experience
Mar 2011: Return On Instinct
Nov 2010: Unleash Business Value and Differentiation with Knowledge-Infused CRM; Five Ways Enterprise 2.0 Can Transform Your Business
Mar 2010: Developing a Knowledge Sharing Culture in the 21st Century
Feb 2010: Success in 2010: Realizing the Benefits of Enterprise 2.0
Jun 2009: 31 Flavors of Knowledge Management: Which Flavor is Right for Your Customer Service and Support?
May 2009: 5 Steps to Socializing Your Knowledge Repository
Nov 2008: Knowledge Management 2.0 – A Must in 2009
Oct 2008: New Generation Knowledge Management: Social Knowledge Networks
Mar 2008: Multidimensional Knowledge Management: The Rule-Changing Approach to Improving Customer Experience and Contact Center Performance; 5 Steps to Supercharge Customer Service with Dynamic Knowledge Management
Feb 2008: Leveraging the Power of Unified Information Access for Effective Knowledge Management; Using Knowledge Management in the Real World
Aug 2007: Knowledge Management for Financial Institutions – Investment Research; Harvesting Enterprise Wisdom through Social Search
Apr 2007: Knowledge Management 2.0 Potential, Pitfalls and…Payoff; Trends and Rule-Changing Innovations in Knowledge Management for Customer Interactions: What They Are and How to Leverage Them; Relational Navigation: Delivering on the Promise of a Semantic Web
Feb 2007: Lessons from Knowledge Management disasters and successes
Nov 2006: Use enterprise search to see the “big picture” of institutional knowledge management
Sep 2006: The use of blogs and wikis will continue to grow… do you have a plan?
Aug 2006: Haynes and Boone’s Superior Services Rely on Knowledge Management; What’s Next for Knowledge Management – Driving Real Business Results
Jul 2006: Enterprise 2.0: Reach Beyond Email. Organize Beyond Intranets
Aug 2005: The Long Tail of Enterprise Search: Five Case Studies in Knowledge Management
Nov 2004: Securing Regulatory Compliance Through Affordable Knowledge Management Solutions
Sep 2003: Knowledge Automation: Harnessing the Power of Knowledge for Service and Support

Awards

KM Promise and Reality Awards (since 2001, @ KMWorld conference)
KM Community Award (since 2024, @ KMWorld conference)
KMWorld Readers’ Choice Awards (since 2019, in KMWorld magazine)
KMWorld 100 Companies That Matter in Knowledge Management (since 2000 (?), in KMWorld magazine)

Web Channels

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Notes:

1) Until 1999 KMWorld was organized by Knowledge Asset Media (KAM), acquired by ITI from Bill Communications (BillCom) by the end of 1999
2) Enterprise Search & Discovery was known as the Enterprise Search Summit Spring & Fall; now: co-located at Knowledge Management & Enterprise Solutions Conference (KMWorld)
3) The Complexity in Human Systems Symposium (new 2019) is a joint production of the Cynefin Centre for Organizational Complexity, Information Today, and Dysart & Jones Associates.
4) In 2001 InfoToday replaced the National Online Meeting and its co-located IOLS (Integrated Online Library Systems) by the InfoToday; InfoToday was discontinued in 2003