Systems Integration KM Leaders Community (SIKM Leaders)

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Systems Integration KM Leaders Community (SIKM Leaders)

Led by Stan Garfield, former Community Evangelist at Deloitte Global Knowledge Services, now retired, the Systems Integration KM Leaders Community (SIKM Leaders) is a community of Knowledge Management leaders from firms around the world. It was created in 2005 for Systems Integration and Consulting firms, but soon expanded to include all Knowledge Management leaders. The goal is to share experiences and insights on implementing Knowledge Management programs.

The Systems Integration KM Leaders Community offers the following Knowledge Management education and training opportunities:

Meetings

  • Monthly SIKM Leaders Community Calls
    List of Community Calls
    Usually on the third Tuesday of the month; Meeting platform; Member access to schedule w. links to past calls’ follow-ups (incl. slides, recordings, etc.); Since 2017 supported by Susan Ostreicher

    201920182017201620152014201320122011201020092008200720062005
    • 2019-01-15: Digital Transformation (Jean-Claude Monney)
    • 2019-02-19: Communities of Practice Stand Up and Sustainment in International Financial Institutions (Bill Kaplan)
    • 2019-03-19: Bridging Islands of Knowledge (Arno Boersma)
    • 2019-04-16: Measuring the value of the communities: Schneider Electric case study (Louis-Pierre Guillaume)
    • 2019-05-21: Applying Knowledge Management to a Business Need: Strategic Onboarding (Paul McDowall)
    • 2019-06-18: From social media, to machine learning: Getting the news before it’s news (Kate Pugh)
    • 2019-07-16: Cynefin (Dave Snowden)
    • 2019-08-20: Understanding your customer’s knowledge journey: implications for Knowledge Management and Customer Expereince (CX) (Tom Stewart)
    • 2019-09-17: Delivering Real Benefits: Knowledge Management at Petroleum Development Oman (Hank Malik)
    • 2019-10-15: The ISO Knowledge Management Standard (Nick Milton)
    • 2018-01-16: Knowledge Management and Startups (Andrew Gent)
    • 2018-02-20: Building Smarter Organizations (Gordon Vala-Webb)
    • 2018-03-20: Knowledge Management and Office 365: What’s Possible, What’s Transformative, and What You Need to Know (Sue Hanley)
    • 2018-04-17: The Art of Creating a Trust Space (Nancy Dixon)
    • 2018-05-15: What a knowledge sharing and learning organization looks like (Valdis Krebs)
    • 2018-06-19: Capabilities, not Strategies (Larry Prusak)
    • 2018-07-17: The NASA Knowledge Management Story (Ed Hoffman)
    • 2018-08-21: What Does Done Look Like? The Educational Testing Services (ETS) Knowledge Story 2002-2017 (T.J. Elliott)
    • 2018-09-18: The BBC Knowledge Management Story (Euan Semple)
    • 2018-10-16: Straddling Internal and External Knowledge Management (Denise Lee)
    • 2018-11-20: Social Learning Leadership (Etienne and Bev Wenger-Trayner)
    • 2018-12-18: Results of APQC Knowledge Management Benchmarks and Metrics (Carla O’Dell)
    • 2017-01-17: Integrating Principles of Design Thinking into Knowledge Management (Arno Boersma)
    • 2017-02-21: Empowering Experts Everywhere: Practical ways this works in Customer Support/Operations (Phil Verghis)
    • 2017-03-21: The Current State of Knowledge Management (Steve Denning & Stan Garfield)
    • 2017-04-18 Working Out Loud (John Stepper)
    • 2017-05-16: Content Analytics (Sean Fox)
    • 2017-06-20: Automatic and Rapid Generation of Massive Knowledge Repositories from Data (Frank Guerino)
    • 2017-07-18: How Can Knowledge Management Be Used to Support New Hires? (Cayly Dixon and Aaron Buchsbaum)
    • 2017-08-15 Digital Workplace and Enterprise Social Network business architecture (Catherine Shinners)
    • 2017-09-19: Revised Knowledge Management success model with measurements for success (Murray Jennex)
    • 2017-10-17: Four Discussion Disciplines to Drive Effective Online Collaboration (Kate Pugh)
    • 2017-11-21: GE’s Knowledge Sharing Program (Dan Ranta)
    • 2017-12-19: Coveo’s Relevance Maturity Model (Mark Floisand)
    • 2016-01-19: Cognitive Computing (Ken Martin)
    • 2016-02-16: Agile Knowledge Management (Bill Kaplan)
    • 2016-03-15: Collections at Accenture (Steve Berzins & Thomas Hsu)
    • 2016-04-19: Open Data – Knowledge Management with a Public Benefit (Gavin Chait)
    • 2016-05-17: Knowledge Management’s Role in the Consumerization of IT (Curtis Conley)
    • 2016-06-21: Social Collaboration – A Path to Business Value (Greg Nemeth)
    • 2016-08-16: Interactive session: creative knowledge co-creation (Arthur Shelley)
    • 2016-09-20: Is organizational development (OD) the future of Knowledge Management (KM), or is KM the future of OD? (John Hovell)
    • 2016-10-18: The Social Context of Knowledge Management (Al Simard)
    • 2016-11-15: No call
    • 2016-12-13: No call
    • 2015-01: Doing More with Less: The Impact of Strategic Capability Mapping on Enterprise Resource Allocation (Sales, R&D, Manufacturing): Roberto Evaristo
    • 2015-02: How Great KMers are Innovation Conveners: Kate Pugh
      2015-03: Key cultural practices & dimensions that drive services differentiation: Doug Madgic and Andre Karamanian
    • 2015-04: BAE Systems Knowledge Management: US & UK perspectives: John Hovell and Andrew Muras
    • 2015-05: What can Knowledge Management learn from Sports Science?: Cory Banks
    • 2015-06: Discussion on Expertise Location; Reflecting on 10 years of the SIKM Leaders Community
    • 2015-07: KNOWledge SUCCESSion: Arthur Shelley
    • 2015-08: MITRE’s Knowledge-Driven Enterprise Strategy: Donna Cuomo & Jean Colbert
    • 2015-09: Leveraging the Long Tail of Enterprise Knowledge for the Digital Workplace: Diane Berry
    • 2015-10: Selling Knowledge Management services in your organization: Adriaan Jooste
    • 2015-11: Knowledge Management Trend Spotting: A Conversation: Kate Pugh & Larry Prusak
    • 2015-12: Personal Knowledge Management and expression of information from desktop to enterprise: Howie Cohen
    • 2014-01: Building Community: A Conversation on planning, stewardship, and keeping it human: Catherine Shinners
    • 2014-02: When Tacit and Explicit Knowledge aren’t Enough: Steve Wieneke
    • 2014-03: Get in the Game: Driving Exceptional Behaviours Through Gamification: Thomas Hsu and Steve Kaukonen
    • 2014-04: Best Practices for Knowledge Transfer in Mergers & Acquisitions: Thomas Blumer
    • 2014-05: Facilitating ideation with external open collaborative communities: Karla Phlypo
    • 2014-06: Enhancing Knowledge Flows with ESN: Gordon Vala-Webb
    • 2014-07: Losing Your Minds: Capturing, Leveraging & Retaining Organizational Knowledge: Bill Kaplan
    • 2014-08: The Right Knowledge Management Technologies for Your Enterprise: Tony Byrne
    • 2014-09: Knowledge Management: A Benchmark Study of Contemporary Practices: Marcie Zaharee and Marilyn Kupetz of MITRE
    • 2014-10: Yammer Groups & Business Value: Does size matter?: Lee Romero
    • 2014-11: The Other Knowledge Management Adoption Challenge: Mary Abraham
    • 2014-12: The Yin and Yang of Knowledge Management: Al Simard
    • 2013-01: Getting Beyond Simple Social: Thomas Vander Wal
    • 2013-02: Trends in knowledge management: Carla O’Dell and Cindy Hubert of APQC
    • 2013-03: Leading Effective Virtual Teams: Nancy Settle-Murphy
    • 2013-04: Judgment and Practical Wisdom: Larry Prusak
    • 2013-05: Taking Knowledge Flow Management to the Next Level with Social Media: Frank Leistner and Gordon Vala-Webb
    • 2013-06: Knowledge Sharing at ConocoPhillips: Dan Ranta
    • 2013-07: Learning at BAE Systems: John Hovell
    • 2013-08: A win-win: Bridging Theory with Practice via Columbia Capstone project: Linda Hummel
    • 2013-09: Organizational Conversation: David Gurteen
    • 2013-10: Knowledge Management and Happiness at Work: Alexis Adair
    • 2013-11: Where to Look for Knowledge Management Success: Murray Jennex
    • 2013-12: 3 Eras of Knowledge Management: Where Has it Been and Where is it Going?: Nancy Dixon
    • 2012-01: Social networking with text mining and analytics for Knowledge Management: Ken Martin
    • 2012-02: Aligning People, Process and Technology in Knowledge Management: Stephanie Barnes
    • 2012-03: Reflections on Knowledge Management Practice – 15 months into a Knowledge Management startup: Richard Vines
    • 2012-04: Organizational RQ: Anne Marie Knott
    • 2012-05: From Knowledge Stocks to Knowledge Flows – Opportunity & Challenges: John Hagel
    • 2012-06: Knowledge Manageability: Al Simard
    • 2012-07: Search Analytics: Understanding the Long Tail: Lee Romero
    • 2012-08: Engaging for Knowledge Management Success: Build, Maintain, Outperform: Jeff Hester
    • 2012-09: Graphic Facilitation: Nancy White
    • 2012-10: Community Leadership: Curtis Conley and Lori Brown
    • 2012-11: Hosted Enterprise Metadata: Russell Manley
    • 2012-12: Too Big to Know: David Weinberger
    • 2011-01: Net-Centric Approach to Tacit Knowledge Management: Michael Brown
    • 2011-02: Student-centred Knowledge Management strategies: Steve Cayzer
    • 2011-03: Why do great Knowledge Management programs fail?: Steve Denning
    • 2011-04: Implementing content rating behind the firewall: Dave Thomas
    • 2011-05: Knowledge is Fluid; Upcycling Knowledge: Steve Wieneke
    • 2011-06: Integrated Knowledge & Learning Organization; Social Task Networks: Karla Phlypo and Stan Rosenschein
    • 2011-07: Culture & Adoption and Content Harvesting
      Steve Kaukonen and Stacie Brenkovich of Accenture
    • 2011-08: Being the convener: facilitating tacit knowledge-sharing: Kate Pugh and Roberto Evaristo
    • 2011-09: Knowledge Transfer in a Digital World – The shift is on!: Kent Greenes
    • 2011-10: Social Media in the Enterprise: the future is here – how can we make it work?: Tom Short, Mary Abraham, Peter Hobby, and Kate Pugh
    • 2011-11: Breaking free from the old structures holding back online Knowledge Management: Ephraim Freed
    • 2010-01: Radical Management: Creating a Safe Space for Knowledge Management: Steve Denning
    • 2010-02: Rethinking Ourselves (Knowledge Management People) as Technology Stewards: Etienne Wenger, Nancy White, and John Smith
    • 2010-03: Making a Difference: Removing barriers to knowledge flows: Arthur Shelley
    • 2010-04: Knowledge transfer toolkit program: Keith De La Rue
    • 2010-05: Idea Management at State Farm: Carol Csanda
    • 2010-06: Sharing lost know-how – solve thorny problems with the Knowledge Jam: Kate Pugh
    • 2010-07: Knowledge Management and Application Domain: Steve Wieneke and Karla Phlypo
    • 2010-08: Social Learning: Marcia Conner
    • 2010-09: Using Chaos Theory to Enable Real Time Awareness: Thierry Hubert and Bill Ives
    • 2010-10: What intranet innovations can do for Knowledge Management: James Robertson
    • 2010-11: Results through Collaboration and Knowledge Management at Cisco: Doug Madgic
    • 2010-12: A Knowledge Agenda: Managing More than Knowledge: Al Simard
    • 2009-01: Creating Successful Knowledge Management Business Plans and Goals: Bernadette Boas
    • 2009-02: Impacts of behavior on knowledge transfer and project outcomes: Arthur Shelley
    • 2009-03: Building a Knowledge Ecosystem: Raj Datta
    • 2009-04: Interviewing Skills for Discovering Unconscious Knowledge: Carl Gaertner
    • 2009-05: Adaptive Knowledge Architectures: Andrew Gent
    • 2009-06: Managing Knowledge Loss Due to Workforce Attrition: Bill Kaplan
    • 2009-07: Understanding our Hidden Diversity: Steve Wieneke
    • 2009-08: Sustainable Knowledge Management: Andrew Gent
    • 2009-09: Planning & Running Successful Virtual Meetings: Nancy Settle-Murphy
    • 2009-10: Community Metrics: The Novell Approach: Lee Romero
    • 2009-11: Using Expertise: The Story So Far: Matt Moore
    • 2009-12: Relationship of Learning, Knowledge and Sustaining Innovation: Rick Wallace
    • 2008-01: Facilitated Better Practice Transfer: Kent Greenes
    • 2008-02: Knowledge Management Adoption at EDS: Jason Ferguson
    • 2008-03: Results from the Fluor Knowvember Campaign: John McQuary and Tara Keithley
    • 2008-04: Knowledge Management at Boeing: Jim Coogan
    • 2008-05: Collaboration at Accenture: Stacie Jordan
    • 2008-06: Knowledge Management at 3M: Barry Dayton
    • 2008-07: Replacing a Lessons Learned Database with a Visible Learning Process: Steve Wieneke of GM
    • 2008-08: Content Supply? Meet Knowledge Demand! The Case for Knowledge Planners: Marc Solomon of PRTM
    • 2008-09: Collaborative Networks and the New Enterprise: Hubert Saint-Onge
    • 2008-10: Developing, Deepening and Retaining Expertise: Richard McDermott
    • 2008-11: Knowledge Management at ManTech International: John Hovell
    • 2008-12: Knowledge Services: A Business Framework for Knowledge Management: Al Simard
    • 2007-01: Demand Driven Knowledge Management and Ignorance Elimination: Bruce Karney
    • 2007-02: Generational differences and their impact on collaboration: Lynn Busby of IBM
    • 2007-03: Driving Outstanding Customer Experience to the Bottom Line: Marilyn Martiny
    • 2007-04: Modeling Complexity with Value Network Analysis: Verna Allee
    • 2007-05: GM Case Study Preview & The Knowledge Management Domain: Steve Wieneke and Karla Phlypo
    • 2007-06: Knowledge Management for Call Centers: Greg Reid
    • 2007-07: Learning and Performing: Rick Wallace of APC
    • 2007-08: Business narrative experiences at Anecdote: Shawn Callahan
    • 2007-09: The Kingdom of Taxonomy: Patrick Lambe
    • 2007-10: Knowledge Harvest Facilitation: Kate Pugh and Nancy Dixon
    • 2007-11: Knowledge & Innovation Management: Christian De Neef and Ives De Saeger
    • 2007-12: Implementing Knowledge Management in an ITIL Environment: Stephanie Barnes
    • 2006-01: Knowledge Management at Cisco Advanced Services: Doug Madgic and Gary Borella
    • 2006-02: Building a Knowledge Culture at MindTree Consulting: Raj Datta
    • 2006-03: Caterpillar Knowledge Network: Reed Stuedemann
      2006-04: What blogs and wikis bring to business and knowledge management: Bill Ives
    • 2006-05: Making learning & performing routine: Kent Greenes
    • 2006-06: Blogging and Knowledge communities – is there a connection?: Jack Vinson
    • 2006-07: Eight Strategies for Maximizing the Value of Knowledge Sharing: Sanjay Swarup
    • 2006-08: Virtual Collaboration in the Global Enterprise: Brian Gorman
    • 2006-09: Discussion on Knowledge Management: Steve Denning
    • 2006-10: How to leverage public education by means of a collaboration strategy: Mike Koffman, Jillian Darwish, and Matt Saddler
    • 2006-11: Nurturing Trust – Leveraging Knowledge: Peter West
    • 2006-12: Networks and Sensemaking: Themes from Net Work: Patti Anklam
    • 2005-07: Unisys Services Knowledge Management Program: Paul Rehmet
    • 2005-11: Knowledge Enablement in IBM Global Services: Mark May
    • 2005-12: Thinking for a Living: Improving the Performance of Knowledge Workers: Tom Davenport
  • Chapter meetings
    List of Meetings
    BostonNYCSan Francisco
    Usually meetings are on the fourth Thursday of the month (face to face and online/dial in); topics are not set in advance; register on the chapter’s workspace to join and participate.

    • 2018: Sep 27, Aug 23, Jul 19 (virtual), Jun 28, May 24, Apr 26, Feb 22, Jan 25
    • 2017: Nov 30, Oct 26, Sep 14, Aug 31, Jun 22 (Dinner), May 25, Apr 27, Mar 23, Feb 23, Jan 26
    • 2016: Dec 1, Oct 27, Sept 22, Aug 18, Jul 28, Jun 23, May 26, Apr 28, Mar 24, Feb 25, Jan 28
    • 2015: Dec 16 (Dinner), Nov 20, Oct 22, Sep 24, Aug 20, Jul 7, May 28, Apr 23, Mar 26, Feb 26, Jan 22
    • 2014: Dec 18, Nov 20, Oct 23, Sep 25, Aug 21, Jul 24, Jun 26, May 22, Apr 24, Mar 27, Feb 27, Jan 23
    • 2013: Nov 21, Oct 24, Sep 26, Aug 22, Jul 25, Jun 27, May 23, Apr 25, Mar 28, Feb 28, Jan 24
    • 2012: Nov 29, Oct 25, Aug, 23, Jul 26, Jun 28, May 24, Apr 26, Mar 22, Feb 23, Jan 26
    • 2011: Dec 22, Oct 27, Sep 22, Aug 25, Jul 20 (Dinner), Jun 23, May 26, Apr 28, Mar 24, Jan 27
    • 2010: Dec 23, Nov 18, Oct 28, Sep 30, Aug 26, Jun 17, May 20, Apr 22, Mar 25, Feb 25, Jan 28
    • 2009: Dec 10, Nov 19, Oct 29, Sep 24, Jul 23, Jun 1, May 27, Apr 30, Mar 2, Feb 26, Jan 29
    Face to face meetings twice a year; announced on the community platform. (Yahoo account and group registration required)

    Monthly face to face meetings; announced on the community platform. (Yahoo account and group registration required)

  • Get-togethers @ KM events (mainly at KMWorld conference)
    • 9th SIKM Dinner at KMWorld, Nov 7, 2017 (Orga: Sue Hanley)
    • 8th SIKM Dinner at KMWorld, Nov 16, 2016 (Orga: Sue Hanley)
    • 7th SIKM Dinner at KMWorld, Nov 3, 2015 (Orga: Arno Boersma)
    • 6th SIKM Dinner at KMWorld, Nov 6, 2014 (Orga: Sue Hanley)
    • 5th SIKM Dinner at KMWorld, Nov 6, 2013 (Orga: Sue Hanley)
    • (informal) APQC KM Conference SIKM Dinner, May 2, 2013
    • 4th SIKM Dinner at KMWorld, Oct 18, 2012 (Orga: Sue Hanley)
    • APQC KM Conference SIKM Dinner, Apr 26, 2012 (Orga.: Linda Hummel)
    • 3th SIKM Dinner at KMWorld, Nov 2, 2011 (Orga: Sue Hanley)
      (joint event with the Knowledge Management Education Forum)
    • 2nd SIKM Dinner at KMWorld, Nov 17, 2010 (Orga: Sue Hanley)
    • 1st SIKM Dinner at KMWorld, Nov 17, 2009 (Orga: Sue Hanley)

Chapters

  • SIKM Boston Chapter (start: Jan 2009)
  • SIKM NYC Group (start: Dec 2015)
  • SIKM San Francisco Bay Area Group (start: Sep 2018)

Web Channels

SIKM on Yahoo! Groups (discussion forum) SIKM on freeconferencecall (videoconferencing) SIKM on slideshare (documents) SIKM storify (microblogging story) SIKM Boston on PBworks (wiki) SIKM Boston on twitter (microblogging)

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