Systems Integration KM Leaders Community (SIKM Leaders)

Chapters

• SIKM Global Group (start: Aug 2005)
• SIKM Boston Chapter (start: Jan 2009)
• SIKM NYC Group (Dec 2015 – Dec 2016)
• SIKM San Francisco Bay Area Group (start: Sep 2018)

Meetings

• Monthly SIKM Leaders Community Calls
  
  List of Community Calls

  Usually on the third Tuesday of the month; Meeting platform; Member access to schedule w. links to past calls’ follow-ups (incl. slides, recordings, etc.); Since 2017 supported by Susan Ostreicher

  20212020201920182017201620152014201320122011201020092008200720062005

  • 2021-01-19: Integration of knowledge and innovation standards (Ron Young)
  • 2021-02-16: Knowledge Management Lessons Learned in a Non-IT Organization (Nirmala Palaniappan)
  • 2021-03-16: Knowmadic Working (Joitske Hulsebosch)
  • 2021-04-20: Update on Research on AI for Smarter Conversation (Kate Pugh)
  • 2021-05-18: AI and Big Data in Knowledge Management (Tony Rhem)
  • 2021-06-15: Data Curation (Gavin Chait)
  • 2021-07-20: Knowledge Management (still) Matters: Lessons from the Field (John Girard)
  • 2021-08-17: Knowledge Transfer in the Age of AI/Machine Learning and a New Workforce (Kathy Hagen)

  • 2020-01-21: Alchemy of Data Elements: Top Down Meets Bottom Up (David Eddy)
  • 2020-02-18: The Impact of Data Analytics in Digital Transformation Programs (Luis Suarez)
  • 2020-03-17: Conversational Leadership: Leading a conversational approach to life (John Hovell and David Gurteen)
  • 2020-04-21: Chefs’ Stories from the Knowledge Management Cookbook (Chris Collison)
  • 2020-05-19: Keeeb’s Enterprise Intelligence Platform (Tom Barfield)
  • 2020-06-16: Could a Rural Island Inspire Knowledge Management Approaches? (Alice MacGillivray)
  • 2020-07-21: Delivering Real Benefits: Knowledge Management at Petroleum Development Oman (Hank Malik)
  • 2020-08-18: Navigating the Future Knowledge Agenda (Leif Edvinsson)
  • 2020-09-15: Knowledge Services (Guy St. Clair and Barrie Levy)
  • 2020-10-20: Most challenging questions and biggest fears for Knowledge Management (Matt Moore)
  • 2020-11-17: Conversational Leadership (David Gurteen)
  • 2020-12-15: Behavioral DNA of Collaborative Leaderhip (Arthur Shelley)

  • 2019-01-15: Digital Transformation (Jean-Claude Monney)
  • 2019-02-19: Communities of Practice Stand Up and Sustainment in International Financial Institutions (Bill Kaplan)
  • 2019-03-19: Knowledge Audits (Patrick Lambe)
  • 2019-04-16: Measuring the value of the communities: Schneider Electric case study (Louis-Pierre Guillaume)
  • 2019-05-21: Applying Knowledge Management to a Business Need: Strategic Onboarding (Paul McDowall)
  • 2019-06-18: Conversational AI – From social media, to machine learning: Getting the news before it’s news (Kate Pugh)
  • 2019-07-16: Let’s start to manage knowledge, not information (Dave Snowden)
  • 2019-08-20: Understanding your customer’s knowledge journey: implications for Knowledge Management and Customer Expereince (CX) (Tom Stewart)
  • 2019-09-17: Deep Smarts (Dorothy Leonard)
  • 2019-10-15: The ISO Knowledge Management Standard (Nick Milton)
  • 2019-11-19: Digital Workplace Experience: Building a Collaborative Culture at General Electric (Dan Ranta and Rachad Najjar)
  • 2019-12-17: Bridging Islands of Knowledge – both real and metaphorically (Arno Boersma)

  • 2018-01-16: Knowledge Management and Startups (Andrew Gent)
  • 2018-02-20: Building Smarter Organizations (Gordon Vala-Webb)
  • 2018-03-20: Knowledge Management and Office 365: What’s Possible, What’s Transformative, and What You Need to Know (Sue Hanley)
  • 2018-04-17: The Art of Creating a Trust Space (Nancy Dixon)
  • 2018-05-15: Knowledge and Learning in Organizations: What a knowledge sharing and learning organization looks like (Valdis Krebs)
  • 2018-06-19: Capabilities, not Strategies (Larry Prusak)
  • 2018-07-17: The NASA Knowledge Management Story (Ed Hoffman)
  • 2018-08-21: What Does Done Look Like? The Educational Testing Services (ETS) Knowledge Story 2002-2017 (T.J. Elliott)
  • 2018-09-18: The BBC Knowledge Management Story (Euan Semple)
  • 2018-10-16: Social Learning Leadership: A Conversation (Etienne and Bev Wenger-Trayner)
  • 2018-11-20: The relationship between Intellectual Property Management and Knowledge Management: How to manage intangibles (Denise Lee and Phil Barnett)
  • 2018-12-18: High-Touch Knowledge Management for a High-Tech World: Results of APQC Knowledge Management Benchmarks and Metrics (Carla O’Dell)

  • 2017-01-17: Integrating Principles of Design Thinking into Knowledge Management (Arno Boersma)
  • 2017-02-21: Empowering Experts Everywhere: Practical ways this works in Customer Support/Operations (Phil Verghis)
  • 2017-03-21: The Current State of Knowledge Management (Steve Denning & Stan Garfield)
  • 2017-04-18 Working Out Loud (John Stepper)
  • 2017-05-16: Content Analytics (Sean Fox)
  • 2017-06-20: Automatic and Rapid Generation of Massive Knowledge Repositories from Data (Frank Guerino)
  • 2017-07-18: How Can Knowledge Management Be Used to Support New Hires? (Cayly Dixon and Aaron Buchsbaum)
  • 2017-08-15 Digital Workplace and Enterprise Social Network business architecture (Catherine Shinners)
  • 2017-09-19: Revised Knowledge Management success model with measurements for success (Murray Jennex)
  • 2017-10-17: Four Discussion Disciplines to Drive Effective Online Collaboration (Kate Pugh)
  • 2017-11-21: GE’s Knowledge Sharing Program (Dan Ranta)
  • 2017-12-19: Coveo’s Relevance Maturity Model (Mark Floisand)

  • 2016-01-19: Cognitive Computing (Ken Martin)
  • 2016-02-16: Agile Knowledge Management (Bill Kaplan)
  • 2016-03-15: Collections at Accenture (Steve Berzins & Thomas Hsu)
  • 2016-04-19: Open Data – Knowledge Management with a Public Benefit (Gavin Chait)
  • 2016-05-17: Knowledge Management’s Role in the Consumerization of IT (Curtis Conley)
  • 2016-06-21: Social Collaboration – A Path to Business Value (Greg Nemeth)
  • 2016-08-16: Interactive session: creative knowledge co-creation (Arthur Shelley)
  • 2016-09-20: Is organizational development (OD) the future of Knowledge Management (KM), or is KM the future of OD? (John Hovell)
  • 2016-10-18: The Social Context of Knowledge Management (Al Simard)
  • 2016-11-15: No call
  • 2016-12-13: No call

  • 2015-01: Doing More with Less: The Impact of Strategic Capability Mapping on Enterprise Resource Allocation (Sales, R&D, Manufacturing): Roberto Evaristo
  • 2015-02: How Great KMers are Innovation Conveners: Kate Pugh
  • 2015-03: Key cultural practices & dimensions that drive services differentiation: Doug Madgic and Andre Karamanian
  • 2015-04: BAE Systems Knowledge Management: US & UK perspectives: John Hovell and Andrew Muras
  • 2015-05: What can Knowledge Management learn from Sports Science?: Cory Banks
  • 2015-06: Discussion on Expertise Location; Reflecting on 10 years of the SIKM Leaders Community
  • 2015-07: KNOWledge SUCCESSion: Arthur Shelley
  • 2015-08: MITRE’s Knowledge-Driven Enterprise Strategy: Donna Cuomo & Jean Colbert
  • 2015-09: Leveraging the Long Tail of Enterprise Knowledge for the Digital Workplace: Diane Berry
  • 2015-10: Selling Knowledge Management services in your organization: Adriaan Jooste
  • 2015-11: Knowledge Management Trend Spotting: A Conversation: Kate Pugh & Larry Prusak
  • 2015-12: Personal Knowledge Management and expression of information from desktop to enterprise: Howie Cohen

  • 2014-01: Building Community: A Conversation on planning, stewardship, and keeping it human: Catherine Shinners
  • 2014-02: When Tacit and Explicit Knowledge aren’t Enough: Steve Wieneke
  • 2014-03: Get in the Game: Driving Exceptional Behaviours Through Gamification: Thomas Hsu and Steve Kaukonen
  • 2014-04: Best Practices for Knowledge Transfer in Mergers & Acquisitions: Thomas Blumer
  • 2014-05: Facilitating ideation with external open collaborative communities: Karla Phlypo
  • 2014-06: Enhancing Knowledge Flows with ESN: Gordon Vala-Webb
  • 2014-07: Losing Your Minds: Capturing, Leveraging & Retaining Organizational Knowledge: Bill Kaplan
  • 2014-08: The Right Knowledge Management Technologies for Your Enterprise: Tony Byrne
  • 2014-09: Knowledge Management: A Benchmark Study of Contemporary Practices: Marcie Zaharee and Marilyn Kupetz of MITRE
  • 2014-10: Yammer Groups & Business Value: Does size matter?: Lee Romero
  • 2014-11: The Other Knowledge Management Adoption Challenge: Mary Abraham
  • 2014-12: The Yin and Yang of Knowledge Management: Al Simard

  • 2013-01: Getting Beyond Simple Social: Thomas Vander Wal
  • 2013-02: Trends in knowledge management: Carla O’Dell and Cindy Hubert of APQC
  • 2013-03: Leading Effective Virtual Teams: Nancy Settle-Murphy
  • 2013-04: Judgment and Practical Wisdom: Larry Prusak
  • 2013-05: Taking Knowledge Flow Management to the Next Level with Social Media: Frank Leistner and Gordon Vala-Webb
  • 2013-06: Knowledge Sharing at ConocoPhillips: Dan Ranta
  • 2013-07: Learning at BAE Systems: John Hovell
  • 2013-08: A win-win: Bridging Theory with Practice via Columbia Capstone project: Linda Hummel
  • 2013-09: Organizational Conversation: David Gurteen
  • 2013-10: Knowledge Management and Happiness at Work: Alexis Adair
  • 2013-11: Where to Look for Knowledge Management Success: Murray Jennex
  • 2013-12: 3 Eras of Knowledge Management: Where Has it Been and Where is it Going?: Nancy Dixon

  • 2012-01: Social networking with text mining and analytics for Knowledge Management: Ken Martin
  • 2012-02: Aligning People, Process and Technology in Knowledge Management: Stephanie Barnes
  • 2012-03: Reflections on Knowledge Management Practice – 15 months into a Knowledge Management startup: Richard Vines
  • 2012-04: Organizational RQ: Anne Marie Knott
  • 2012-05: From Knowledge Stocks to Knowledge Flows – Opportunity & Challenges: John Hagel
  • 2012-06: Knowledge Manageability: Al Simard
  • 2012-07: Search Analytics: Understanding the Long Tail: Lee Romero
  • 2012-08: Engaging for Knowledge Management Success: Build, Maintain, Outperform: Jeff Hester
  • 2012-09: Graphic Facilitation: Nancy White
  • 2012-10: Community Leadership: Curtis Conley and Lori Brown
  • 2012-11: Hosted Enterprise Metadata: Russell Manley
  • 2012-12: Too Big to Know: David Weinberger

  • 2011-01: Net-Centric Approach to Tacit Knowledge Management: Michael Brown
  • 2011-02: Student-centred Knowledge Management strategies: Steve Cayzer
  • 2011-03: Why do great Knowledge Management programs fail?: Steve Denning
  • 2011-04: Implementing content rating behind the firewall: Dave Thomas
  • 2011-05: Knowledge is Fluid; Upcycling Knowledge: Steve Wieneke
  • 2011-06: Integrated Knowledge & Learning Organization; Social Task Networks: Karla Phlypo and Stan Rosenschein
  • 2011-07: Culture & Adoption and Content Harvesting
    Steve Kaukonen and Stacie Brenkovich of Accenture
  • 2011-08: Being the convener: facilitating tacit knowledge-sharing: Kate Pugh and Roberto Evaristo
  • 2011-09: Knowledge Transfer in a Digital World – The shift is on!: Kent Greenes
  • 2011-10: Social Media in the Enterprise: the future is here – how can we make it work?: Tom Short, Mary Abraham, Peter Hobby, and Kate Pugh
  • 2011-11: Breaking free from the old structures holding back online Knowledge Management: Ephraim Freed

  • 2010-01: Radical Management: Creating a Safe Space for Knowledge Management: Steve Denning
  • 2010-02: Rethinking Ourselves (Knowledge Management People) as Technology Stewards: Etienne Wenger, Nancy White, and John Smith
  • 2010-03: Making a Difference: Removing barriers to knowledge flows: Arthur Shelley
  • 2010-04: Knowledge transfer toolkit program: Keith De La Rue
  • 2010-05: Idea Management at State Farm: Carol Csanda
  • 2010-06: Sharing lost know-how – solve thorny problems with the Knowledge Jam: Kate Pugh
  • 2010-07: Knowledge Management and Application Domain: Steve Wieneke and Karla Phlypo
  • 2010-08: Social Learning: Marcia Conner
  • 2010-09: Using Chaos Theory to Enable Real Time Awareness: Thierry Hubert and Bill Ives
  • 2010-10: What intranet innovations can do for Knowledge Management: James Robertson
  • 2010-11: Results through Collaboration and Knowledge Management at Cisco: Doug Madgic
  • 2010-12: A Knowledge Agenda: Managing More than Knowledge: Al Simard

  • 2009-01: Creating Successful Knowledge Management Business Plans and Goals: Bernadette Boas
  • 2009-02: Impacts of behavior on knowledge transfer and project outcomes: Arthur Shelley
  • 2009-03: Building a Knowledge Ecosystem: Raj Datta
  • 2009-04: Interviewing Skills for Discovering Unconscious Knowledge: Carl Gaertner
  • 2009-05: Adaptive Knowledge Architectures: Andrew Gent
  • 2009-06: Managing Knowledge Loss Due to Workforce Attrition: Bill Kaplan
  • 2009-07: Understanding our Hidden Diversity: Steve Wieneke
  • 2009-08: Sustainable Knowledge Management: Andrew Gent
  • 2009-09: Planning & Running Successful Virtual Meetings: Nancy Settle-Murphy
  • 2009-10: Community Metrics: The Novell Approach: Lee Romero
  • 2009-11: Using Expertise: The Story So Far: Matt Moore
  • 2009-12: Relationship of Learning, Knowledge and Sustaining Innovation: Rick Wallace

  • 2008-01: Facilitated Better Practice Transfer: Kent Greenes
  • 2008-02: Knowledge Management Adoption at EDS: Jason Ferguson
  • 2008-03: Results from the Fluor Knowvember Campaign: John McQuary and Tara Keithley
  • 2008-04: Knowledge Management at Boeing: Jim Coogan
  • 2008-05: Collaboration at Accenture: Stacie Jordan
  • 2008-06: Knowledge Management at 3M: Barry Dayton
  • 2008-07: Replacing a Lessons Learned Database with a Visible Learning Process: Steve Wieneke of GM
  • 2008-08: Content Supply? Meet Knowledge Demand! The Case for Knowledge Planners: Marc Solomon of PRTM
  • 2008-09: Collaborative Networks and the New Enterprise: Hubert Saint-Onge
  • 2008-10: Developing, Deepening and Retaining Expertise: Richard McDermott
  • 2008-11: Knowledge Management at ManTech International: John Hovell
  • 2008-12: Knowledge Services: A Business Framework for Knowledge Management: Al Simard

  • 2007-01: Demand Driven Knowledge Management and Ignorance Elimination: Bruce Karney
  • 2007-02: Generational differences and their impact on collaboration: Lynn Busby of IBM
  • 2007-03: Driving Outstanding Customer Experience to the Bottom Line: Marilyn Martiny
  • 2007-04: Modeling Complexity with Value Network Analysis: Verna Allee
  • 2007-05: GM Case Study Preview & The Knowledge Management Domain: Steve Wieneke and Karla Phlypo
  • 2007-06: Knowledge Management for Call Centers: Greg Reid
  • 2007-07: Learning and Performing: Rick Wallace of APC
  • 2007-08: Business narrative experiences at Anecdote: Shawn Callahan
  • 2007-09: The Kingdom of Taxonomy: Patrick Lambe
  • 2007-10: Knowledge Harvest Facilitation: Kate Pugh and Nancy Dixon
  • 2007-11: Knowledge & Innovation Management: Christian De Neef and Ives De Saeger
  • 2007-12: Implementing Knowledge Management in an ITIL Environment: Stephanie Barnes

  • 2006-01: Knowledge Management at Cisco Advanced Services: Doug Madgic and Gary Borella
  • 2006-02: Building a Knowledge Culture at MindTree Consulting: Raj Datta
  • 2006-03: Caterpillar Knowledge Network: Reed Stuedemann
    2006-04: What blogs and wikis bring to business and knowledge management: Bill Ives
  • 2006-05: Making learning & performing routine: Kent Greenes
  • 2006-06: Blogging and Knowledge communities – is there a connection?: Jack Vinson
  • 2006-07: Eight Strategies for Maximizing the Value of Knowledge Sharing: Sanjay Swarup
  • 2006-08: Virtual Collaboration in the Global Enterprise: Brian Gorman
  • 2006-09: Discussion on Knowledge Management: Steve Denning
  • 2006-10: How to leverage public education by means of a collaboration strategy: Mike Koffman, Jillian Darwish, and Matt Saddler
  • 2006-11: Nurturing Trust – Leveraging Knowledge: Peter West
  • 2006-12: Networks and Sensemaking: Themes from Net Work: Patti Anklam

  • 2005-06: Roundtable
  • 2005-07: Unisys Services Knowledge Management Program: Paul Rehmet
  • 2005-08: Roundtable
  • 2005-09: Roundtable
  • 2005-10: Roundtable
  • 2005-11: Knowledge Enablement in IBM Global Services: Mark May
  • 2005-12: Thinking for a Living: Improving the Performance of Knowledge Workers: Tom Davenport
• Chapter meetings
  
  List of Meetings

  BostonNYCSan Francisco

  Usually meetings are on the fourth Thursday of the month (face to face and online/dial in); topics are not set in advance; register on the chapter’s workspace to join and participate.

  • 2020: Mar 19 (virtual only), Feb 27, Jan 16
  • 2019: Dec 19 (virtual only); Nov 21, Oct 24, Sep 26, Aug 22, Aug 2 (1/2 day Retreat), Jun 20 (Dinner), May 23, Apr 25, Mar 28, Feb 28, Jan 29
  • 2018: Dec 13 (Dinner; POSTPONED), Oct 25, Sep 27, Aug 23, Jul 19 (virtual), Jun 28, May 24, Apr 26, Feb 22, Jan 25
  • 2017: Nov 30, Oct 26, Sep 14, Aug 31, Jun 22 (Dinner), May 25, Apr 27, Mar 23, Feb 23, Jan 26
  • 2016: Dec 1, Oct 27, Sept 22, Aug 18, Jul 28, Jun 23, May 26, Apr 28, Mar 24, Feb 25, Jan 28
  • 2015: Dec 16 (Dinner), Nov 20, Oct 22, Sep 24, Aug 20, Jul 7, May 28, Apr 23, Mar 26, Feb 26, Jan 22
  • 2014: Dec 18, Nov 20, Oct 23, Sep 25, Aug 21, Jul 24, Jun 26, May 22, Apr 24, Mar 27, Feb 27, Jan 23
  • 2013: Nov 21, Oct 24, Sep 26, Aug 22, Jul 25, Jun 27, May 23, Apr 25, Mar 28, Feb 28, Jan 24
  • 2012: Nov 29, Oct 25, Aug, 23, Jul 26, Jun 28, May 24, Apr 26, Mar 22, Feb 23, Jan 26
  • 2011: Dec 22, Oct 27, Sep 22, Aug 25, Jul 20 (Dinner), Jun 23, May 26, Apr 28, Mar 24, Jan 27
  • 2010: Dec 23, Nov 18, Oct 28, Sep 30, Aug 26, Jun 17, May 20, Apr 22, Mar 25, Feb 25, Jan 28
  • 2009: Dec 10, Nov 19, Oct 29, Sep 24, Jul 23, Jun 1, May 27, Apr 30, Mar 2, Feb 26, Jan 29

  Face to face meetings twice a year; announced on the community platform.

  • Dec 3, 2015, May 3, 2016, Dec 13, 2016

  SF Bay Area KM professionals monthly face to face meetings; announced on the community platform.

  • 2020: Jan 16 (Knowledge Transfer: Surviving the Boomer Brain Drain – Capture Critical Knowledge Before It Walks Out the Door)
  • 2019: Aug 7 (Gamification), May 8 (Taxonomy; virtual meeting), Mar 13 (Change Management), Jan 17
  • 2018: Nov 14 (KM World review), Oct 3, Sep 7
• Get-togethers @ KM events (mainly at KMWorld conference)
  • 11th SIKM Leaders Community Dinner at KMWorld, Nov 6, 2019 (Orga: Sue Hanley, Arno Boersma, Neesham Spitzberg)
  • 10th SIKM Leaders Community Dinner at KMWorld, Nov 7, 2018 (Orga: Sue Hanley)
  • 9th SIKM Leaders Community Dinner at KMWorld, Nov 7, 2017 (Orga: Sue Hanley)
  • 8th SIKM Leaders Community Dinner at KMWorld, Nov 16, 2016 (Orga: Sue Hanley)
  • 7th SIKM Leaders Community Dinner at KMWorld, Nov 3, 2015 (Orga: Arno Boersma and Neesham Spitzberg)
  • 6th SIKM Leaders Community Dinner at KMWorld, Nov 6, 2014 (Orga: Sue Hanley)
  • 5th SIKM Leaders Community Dinner at KMWorld, Nov 6, 2013 (Orga: Sue Hanley)
  • (informal) APQC KM Conference SIKM Leaders Community Dinner, May 2, 2013
  • 4th SIKM Leaders Community Dinner at KMWorld, Oct 18, 2012 (Orga: Sue Hanley)
  • APQC KM Conference SIKM Leaders Community Dinner, Apr 26, 2012 (Orga.: Linda Hummel)
  • 3th SIKM Leaders Community Dinner at KMWorld, Nov 2, 2011 (Orga: Sue Hanley)
    (joint event with the Knowledge Management Education Forum)
  • 2nd SIKM Leaders Community Dinner at KMWorld, Nov 17, 2010 (Orga: Sue Hanley)
  • 1st SIKM Leaders Community Dinner at KMWorld, Nov 17, 2009 (Orga: Sue Hanley)
• Group Conversations
  
  Latest conversations

  • April 7, 2020
    Re: Sharing my article on KM in the times of Covid
    Thank you for sharing this, MurrayWill run through it this week. :-)RegardsN
  • April 7, 2020
    Re: KM guardian or steward or…
    Uh oh! I'm guilty. My 2016 book is Knowledge Services: A Strategic Framework for the 21st Century Organization. The flyer's at: https://www.smr-knowledge.com/wp-content/uploads/2020/03/Know- …
  • April 7, 2020
    Re: KM guardian or steward or…
    On Tue, Apr 7, 2020 at 11:01 AM, Chris Collison wrote: Someone should write a book about that….  ☺ No, please! It would probably become "Just another book!" in the long row of books in Knowl …
  • April 7, 2020
    Re: KM guardian or steward or…
    Now there’s an idea, Boris!  Someone should write a book about that….  ☺   From: <SIKM@groups.io> on behalf of Boris Jaeger <boris.jaeger@…> Reply-To: "SIKM@groups.io" <SIKM …
  • April 7, 2020
    Re: KM guardian or steward or…
    On Tue, Apr 7, 2020 at 09:37 AM, Dennis Thomas wrote: How about LEAN Systems Facilitator LEAN is everything else than people and knowledge friendly, Dennis. "The people are the company" (Ste …
  • April 7, 2020
    Re: KM guardian or steward or…
    Peter and Boris,How about LEAN Systems FacilitatorHere is a story I heard that helps make the point.  When Toyota came to the US in the 70/s, the entire corporation only used 17 types of fasteners (sc …
  • April 7, 2020
    Re: KM guardian or steward or…
    What about "Chef", Chris? ;-)
  • April 7, 2020
    Re: KM guardian or steward or…
    Peter,I agree with Douglas Weidner's point that, "KM is not just about a KM system (technology), successful Knowledge Age organizations will discover it is about much more, including becomin …
  • April 7, 2020
    Re: KM guardian or steward or…
    Peter,    if you want to use a task-oriented metaphor for your team you could use "support" or "service" like the CRM or some LIS folks who are dealing with the knowledge issue. Th …
  • April 7, 2020
    Re: KM guardian or steward or…
    Hi Peter,The risk that people in the organization will think "Oh, ok, not my problem, the managers will manage all knowledge (and information)" is very high. I experience it on a regular bas …