The Knowledge Management Education Hub

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The Knowledge Management Professional Conference (KnowledgeConf or KC; aka Professional Conference on Knowledge Management), initially the Professional Conference on Knowledge Management in IT Companies, is organized by Oleg Bunin Conferences (Ontico). It covers all aspects of Knowledge Management – from applied to fundamental – and Knowledge Management at the interface with team and project management.

Conference language is Russian.

Conference History:

Knowledge Conf X 2025, June 2, 2025, Moscow, Russia

Workshops and master classes:
Knowledge Audit in an IT Company: Why, How, and What Next
How to Write Project Reports Like God
Urgently put your knowledge base in order! Step-by-step instructions with case studies
Development process: turning verbal agreements into a clear artifact

SECTION: Onboarding and offboarding
Welcome aboard: how to effectively transfer knowledge during the onboarding process
Onboarding. Adaptation of a newbie
How creating flexible onboarding programs helps us engage new employees

SECTION: Transfer of knowledge between departments
How We Started Learning LLM Models Several Times Faster by Simply Switching Roles in the Process
Going to the Dark Side: How to Work with Critics in Internal Expert Communities
Communities within a company: how to scale knowledge and experience

SECTION: Extracting and packaging expert knowledge
I’m Sharing: Sharing Experiences and Finding Useful Connections
Collaborative Thinking: Empowering Teams with Engineering Approaches to Knowledge Management
How to communicate effectively with experts from whom you need knowledge
How to Create a Self-Learning Team
Key Communication Tools for a Knowledge Management Expert
Experience of using Large Language Models (LLM) in the knowledge management process

SECTION: Personal knowledge
Top 5 mistakes in organizing a personal knowledge base: how to do everything wisely and make your knowledge work

SECTION: Creation and support of knowledge bases
How to Systematize Knowledge Gaps and Benefit Your Company
How to develop competency matrices that motivate everyone to quality, growth and extra-mile?
Mistakes in knowledge management: horror stories as arguments
Invisible Asset: How to Sell Knowledge Management in a Company
How to Reconcile Sales, Marketing, and Development While You’re Presenting a Product

SECTION: Transferring knowledge in teams
I Killed the Parrot in Me. Experience of Building a Working System of Processes and Documents for Transferring Knowledge in a Team

SECTION: Team culture
How to simulate a job interview and get a simple and easy onboarding

SECTION: Reserve
Why be an expert and how to do it right?
The process of supporting product systems at ecom.tech: our implementation experience and lessons learned
“Successfully shared engineering knowledge with each other.” Successfully – what does that mean? Let’s look at the specifics and best practices of productive engineering communication

Associated Conferences:
AppsConf 2025, Jun 3
GolangConf 2025, Jun 4
TechLeadConf 2025, Jun 5
CTO Conf 2025, Jun 6

KnowledgeConf 2024, November 27-28, 2024, Moscow, Russia

(Part of TeamLead Conf++; Co-located: HighLoad++ and TechLead Conf ; Host: Moscow School of Management SKOLKOVO)

Masterclasses and Workshops:
The Age of Geographical Discoveries. Drawing a Personal Map of Knowledge
Workshop “No More CustDev: Learning to Design a Research Study”

SECTION: Onboarding
Multi-threaded onboarding
How we built a system of training, adaptation and knowledge testing for newcomers in technical support and maintenance of 50+ high-load products

SECTION: Communication and connections between departments
No More CustDev: When, Why, and How to Study User Experience

SECTION: Extracting and Packaging Expert Knowledge
How to Kill All Birds with One Stone: About Knowledge Management on the Sly

SECTION: Single Point of Access to Knowledge
How we stopped saying “that’s how we do it” and started describing the development process
Thinkspace on knowledge graphs: how to organize knowledge management in custom development and involve both the team and the Customer in this process
Squeezing Out the Water and Finding the Essence: How LLMs Are Revolutionizing Knowledge Management
Creating an AI assistant that answers user questions on a knowledge base

SECTION: Knowledge Transfer in Teams
An employee leaves: on vacation, to another team, to another company (underline as appropriate, retain important knowledge)
Change, or How We Built a Mentoring System into the Company Structure
Why is it necessary to review any documentation and how to use it to increase the level of knowledge in teams
How “Competency Matrices” Became “Inspiration Matrices”. History of Development and Knowledge Sharing in an Organization
How to share knowledge within a team without going crazy?
How We Got Into the Matrix and Launched Company-Wide Projects

SECTION: Creating knowledge bases
How We Moved from an Internal Knowledge Base to an External Product with CustDev and a Product-Based Approach
Knowledge Management Methodology: How to Make Data Useful?
Knowledge Base Evolution: Why I Deleted 1,500 Notes and Implemented AI
How we developed knowledge management practices and scaled them to the support guild and then to the entire company

SECTION: Reserve
How the knowledge sharing process works in the Dodo Pizza support team
Experience of using Large Language Models (LLM) in the knowledge management process

KnowledgeConf 2024, June 27-28, 2025, Saint Petersburg, Russia

(Part of Saint TeamLead Conf; Host: TBD)

Master classes:
Knowledge Exchange. Game “Reveal the secret signs”
The future of Knowledge Management. How will technologies and techniques affect it?

SECTION: Onboarding
Life after onboarding: how to “include” employees in companies during periods of change without losses
Without mentoring: how we created a mentoring system in a fast-growing department

SECTION: Communication and connections between departments
How to create and develop internal professional communities
Offboarding: how to say goodbye to an employee as a company ambassador

SECTION: Extracting and packaging expert knowledge
How to become a 10x expert
Is it intuitive? How to extract knowledge if it is in the zone of unconscious competence
Self-learning community as an alternative approach to traditional trainings and workshops for developing competencies

SECTION: Single point of access to knowledge
Choosing the optimal knowledge base architecture
Transparent structure of projects in the company from strategy to executor

SECTION: Knowledge Transfer in Teams
We build our own grading system from scratch
How we structured internal IT training so that as few developers as possible would suffer

SECTION: Creating knowledge bases
Designing or reengineering a knowledge base: where to start and is it possible to formulate universal requirements?
Practical pitfalls when implementing knowledge management in technical support
Wildcat Society: User documentation as part of the internal knowledge base

SECTION: Reverse
How “Competency Matrices” became “Inspiration Matrices”. History of development and knowledge sharing in the organization
How we developed knowledge management practices and scaled them to the support guild, and then to the entire company

KnowledgeConf 2023, November 30 – December 1, 2023, Moscow, Russia / Virtual venue

(Part of TeamLead Conf++/ Autumn and TechLead Conf; Host: Moscow School of Management SKOLKOVO)

SECTION: Onboarding
Systematic approach to adaptation of team leads
Radical Knowledge Sharing Practices
What if you automated onboarding in Jira?

SECTION: Communication and connections between departments
Black holes in the exchange of knowledge within the company and between teams: how to get out of them
How knowledge and skills of product teams help to be friends with safety
Design training: analysts and developers – contact available
Knowledge base is a mirror of organizational processes
Smart assistant in action: How to take the load off an expert with AI

SECTION: Extracting and packaging expert knowledge
Classification of experts: we select a personal approach to involving people in knowledge sharing. Equipment and practice
We answer meaningfully

SECTION: Single Point of Truth
Knowledge base – constructor or how to please everyone
Corporate search on the knee, knowledge and its exchange
How working with product texts helps convey product knowledge
Communication Design Patterns: How to Give Negative Feedback and Become Best Friends

SECTION: Knowledge Transfer in Teams
Document everything
How we implemented a mutually beneficial internal training system
How fine-tuning a culture of knowledge sharing led us to create an industry-leading knowledge resource and gave birth to DevRel
We will not make a knowledge base, and how anthropology helped us understand this
Onboarding in a large team: processes, product, architectural landscape

To start knowledge sharing in teams, all you need to do is…
“How to turn a panda into a dragon warrior” – or how we optimized the transfer of product knowledge
How to simplify access to research and unite departments through work with a user journey map

SECTION: Creating and Maintaining Knowledge Bases (Master Classes)
Building our own Universe of knowledge with the help of AI (master class on creating a wiki)
Results of a study of Russian IT solutions for knowledge management KMS tools

SECTION: Reverse
How can company experts share knowledge without spending 100 hours on it?
We build our own grading system from scratch

KnowledgeConf 2022, May 17-18, 2022, Moscow, Russia

(Part of TeamLead Conf)

Note: The Conference was originally scheduled for March 21-22, 2022 and 14-15 April 2022

SECTION: Junes and Onboarding
We create a culture of trust for sharing knowledge and mistakes
Onboarding for sociopaths
Onboarding for beginners: how companies can make their employees fall in love with them
Quick start for developers in Yandex.Food
How to quickly scale a team and not die
Quest at the entrance: how newcomers to HFLabs onboard themselves

SECTION: Experts, bus factor
Building the Body of Knowledge as a process: from waste analysis to taming experts
15 tricks to ask a professional a question
Dendron: Zettelkasten on steroids
Extracting errors of professional activity in an interview with an expert
“Your mine don’t understand”: cognitive aspects of knowledge sharing in the online world
Learning to ask meaningful questions
A team leader, a manager and an engineer enter the bar, and there is a competency matrix
Why I sorted through the archive of notebooks for 10 years: the existential side of knowledge management
How to make the knowledge base start to use, please

SECTION: Guilds and Knowledge Scaling
Workflow as a process of knowledge accumulation
Process Decision Record is a simple tool for incremental process rationalization
Documentation is about money
Guilds as a way to interact in a large and growing team
“Franklin Club” – an internal club of competencies
Positive content management: how to build partnerships with colleagues
A Bird’s Eye View: What Remains Important in Multi-Company Knowledge Management
How I brought workshops to the Tarantool team
How to create a knowledge management system for 1k people: from product teams to customer facing and back
The communications landscape
We build internal and external communities

(CANCELLED)
KnowledgeConf 2021, November 1-2, 2021, Moscow, Russia

Conference Program TBD

KnowledgeConf 2020, May 18-19, 2020, Moscow, Russia Virtual venue

Note: The Conference was originally scheduled for 23-24 March 2020.

Master classes:
Refactoring processes for creating educational materials
How to evaluate the effectiveness of Knowledge Manager and the entire KM team
Networking at work: figuring out if communities in the company help manage knowledge
Confluence Cloud – New Editor vs Good Old Legacy
How to sell a knowledge management project to management
The Tower of Babel, or what language to share knowledge in: a business vocabulary problem
Pragmatic Knowledge Guide Presentation
Brainstorming: How to Get Into Knowledge Management
Master class on Zettelkasten

Assessment of the effectiveness of knowledge management and business results:
5 criteria for an ineffective knowledge base and how to fix it

Knowledge management software and platforms, automation of knowledge management processes:
Do you think there is something wrong with your documentation? Don’t you think
Internal documentation in the company: necessary and sufficient
It seems we need a knowledge base! Where to begin?
New technologies to manage onboarding and the risk of losing new employees
Zettelkasten: organizing a personal knowledge base
Five rules for content curation

Involving employees in the knowledge sharing process, creating a culture of continuous knowledge and experience exchange in

IT teams and companies:
How to build a mentoring process for employees, and who really needs it
How to create a system description template and start using it
How knowledge about the world affects the classification of tasks in software development
How to adapt employees through training on the example of onboarding teachers
Sharing knowledge through liberating structures
Launching and debugging internal meetups

Practical cases and results of organizing knowledge management in companies:
How to organize a corporate knowledge base, make friends with colleagues and increase customer loyalty with the help of one project: the history of creating an online course
One knowledge mapping technique
“Starter package” of communications for the manual testing department
Knowledge management digital tools. How to train employees through simulations, animations and marathons. Workshop on

Branchtrack, Vyond and Telegram marathons
Capture the flag, or Competitive Transfer of Knowledge
How to distribute the rights to knowledge between the employee and the employer? Following the NGINX Case
How to keep the information in the knowledge base of the IS maintenance service up to date
Functional coaching as a “tool” for the development of employee expertise (Alfa-Bank real case)
How the bot helped HR
How we collect the company’s project experience
How the knowledge exchange process works in JetBrains in general and in the Space team

Modern technologies and teaching methods:
Soft skills over video communication: how to train a remote employee in public speaking?
Refactoring teaching materials
Breach Me If You Can: How to Manage Safe Development Knowledge and Skills

Lightning talks:
Practice of KPI Application in Knowledge Management Departments
How to organize the delivery of knowledge throughout the entire business process?
Common code – the way of the samurai
Fat can put things in order in your documentation
Quik Wins: Snippets in Gitlab for developers
How we developed a knowledge base with an emphasis on social mechanics that involve in self-development
Deep immersion: the evolution of the training system as a guarantee of the success of the team and the project
Creation of knowledge in an organization that ensures competitiveness
Company strategy and its knowledge: is there a connection? And how to establish it?

Expert room:
Knowledge mapping, collaboration tools, lessons learned.
Project knowledge management
Knowledge sharing, training and assessment remotely in IT.
Everything you want to know about Confluence Cloud – what to drink and eat with.
Life hacks in employee training, from trainee to signor
Self-service knowledge
How to sell knowledge management: there are problems – let’s solve them
KM as a discipline: history and modernity, problems and solutions
Knowledge management in IT projects
To me: Launching knowledge sharing, onboarding, software for km, fixing knowledge (documentation, wikis and portals). Not for me: lessons learned and best practice, standards, enterprise specifics
How to create a corporate Knowledge Base?

JetBrains Space Product Demo

KnowledgeConf 2019, April 26, 2019, Moscow, Russia

Holistic knowledge management in an IT company
Developer incubator at Skyeng. Why did we hire a whole junior department?
How to teach programmers in the 21st century
How I made myself a personal Wiki for a programmer for 15 years
It’s hard to be Kolya: theory and practice of knowledge sharing in Lamoda
Online training in communications and soft skills: formats and practices
Adaptation checklist as a soft induction tool
Experience of implementing KM in technical support of a data center
Welcome aboard: introducing new developers to the team
Education and training of specialists in the field of knowledge management: what and how to teach future and current knowledge workers?
Performance Review and Revealing Secret Knowledge
Development of a knowledge base of a company that is really used
How to involve all employees of an IT company in training beginners and each other
If you don’t want to get wet – swim: voluntary-compulsory exchange of knowledge
How to make an IT course effective
Knowledge management with rapid growth of the company
10 competencies and 6 roles of a KM manager: find in the market or educate yourself
Applying the practices of Thiago Forte to manage your knowledge
How to make an analyst out of a manager: experience in training knowledge engineers
How to implement a knowledge management system in business
How to Create Compelling Multimedia Documentation
Designing performance indicators for the knowledge management department
Trello is an effective knowledge management system for a small IT team
Natural development: how to move from e-learning to knowledge management
Atlassian Team Playbook – discover new development practices for your team!
How to “Sell” Your Knowledge Management Idea to Your Colleagues
Model in any context
Future Technologies for Knowledge Management: A Collective Dreaming Session