Abstract: In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager
knowledge management
Knowledge Brokers in Management Consulting
Abstract: Bridging a significant gap in knowledge broker research, this study addresses the challenges and difficulties in demystifying the roles and components of Knowledge Brokers (KBs) within the management consulting context. Despite their recognized importance, the specific functions, and components of KBs in this specific sector context, known for its intensive use of knowledge,
MediaWiki Users and Developers Conference (MUDCon)*
The biannual MediaWiki Users and Developers Conference (MUDCon), successor of the again merged annual Semantic MediaWiki Conference (SMWCon; held in fall in Europe) and the annual Enterprise MediaWiki Conference (EMWCon; held in spring in the USA), formerly the biannual Semantic MediaWiki Conference (SMWCon), and initially the SMW Camp and SMW (Users) Meetup, brings together developers,
Critical Skills for Process and Knowledge Professionals
Abstract: Madison Lundquist, Principal Research Lead for APQC’s process and performance management research area, interviews Maggie Starkey, Knowledge Management Specialist at Kraton Corporation, about the skills required for professionals in 2024, as well as advice for professionals just starting out in the process or knowledge management fields. Conference Presentation Abstract:
Types of Knowledge Brokers: An Integrative Framework
Abstract: The goal of the present paper is to advance the comprehension of knowledge brokerage by integrating various streams of research into an integrated conceptual framework. We identify and build upon two main streams of literature: the first views knowledge brokers primarily as facilitators of knowledge transfer, and the second considers knowledge brokers as