Knowledge Management Roles in Mission-Driven / Human-Services Organizations?
In the Groups.io discussion list of the Systems Integration KM Leaders Community Ciara W. asks:
Hi everyone,
I’m a Knowledge Management and Enablement practitioner with 10+ years of enterprise tech experience, and I’m currently exploring how KM can support mission-driven organizations—particularly in community services, human services, or broader social-impact settings.
I saw a recent discussion on using KM to help vulnerable communities, which really resonated with me, and it prompted a different but related question from a career and role-structure perspective.
I’m trying to understand how KM tends to be positioned organizationally in nonprofits or human-services agencies. For those who have worked in or consulted for nonprofits, government agencies, or social-service organizations, I would appreciate any insight on:
• how KM roles are structured outside of tech
• common job titles for KM-related work in these environments
• which departments KM typically “lives” in (operations, programs, evaluation, etc.)
• examples of KM influencing frontline or service-delivery operations
• any practical considerations when transitioning into mission-driven KM roles
I’m based in the US, but global perspectives are also welcome. Thank you for sharing your expertise — I’m grateful for this community.
Best regards,
Ciara White
Ciara W.: Exploring KM Roles in Mission-Driven / Human-Services Organizations. SIKM Leaders Community @ Groups.io, November 25, 2025.
Note: 2 member comments so far (11/2025)