How to Sell Knowledge Management
Stan Garfield: Proven Practices for Promoting a Knowledge Management Program. Lucidea Press, 2017, 328 pages
Copyright © Lucidea Press. All rights reserved.
Related Resources:
- Companion page (webinar series; free digital copy; reviews)
- Stan Garfield: KM Buy-In: Proven Practices, Keynote @ KMWorld 2017, November 9, 2017, Washington, DC, USA (Video, Slides)
Lucidea webinar series on “Selling Knowledge Management” feat. Stan Garfield:
- Define the Essentials, 11/16/2017
- Lay the Foundation, 12/13/2017
- 10 Elements of the Business Case, 1/24/2018
- How to Educate Your Stakeholders, 2/14/2018
(Related: Leveraging Stakeholders to Promote your Knowledge Management Program)- Communicating with Your Stakeholders, 3/14/2018
(Related: Leveraging Stakeholders to Promote your Knowledge Management Program)- Build Your Team & Seek Outside Help, 4/11/2018
- Embrace Technology Appropriately, 5/30/2018
(Related: Gamification Accelerates Knowledge Management Adoption)- Improve Continuously, 6/27/2018
- Nurture a Knowledge-Sharing Culture, 7/25/2018
- Recognize and Reward, 8/22/2018
- Use the Keys to Success, 9/26/2018
- Avoid the Top 40 Pitfalls, 10/17/2018
(Related: 5 Knowledge Management Pitfalls to Avoid: A Knowledge Management Conversation with Stan Garfield)- Apply Lessons Learned, 11/28/2018
- The 7 Competencies of Highly Effective Knowledge Managers, 12/19/2018
(Related: What makes for a successful knowledge manager?)- Reuse Proven Practices:
Part 1 (case studies: Microsoft & large professional services firm), 1/16/2019
Part 2 (case studies: NASA & large systems integrator), 2/6/2019
Part 3 (case studies: Chubb Insurance & defense integrator), 3/13/2019
Part 4 (case studies: The Goodyear Tire & Rubber Company & a large global manufacturer), 4/24/2019
Part 5 (case studies: Digital Equipment Corporation and Hewlett Packard), 5/15/2019
The Hewlett Packard Knowledge Management Program: Tools and Technology, 6/26/2019 (Related readings)Lucidea webinars featuring Stan Garfield:
- Stan Garfield Presents: The Five Cs of KM (Playlist)
- Part 1: Capture, 2/15/2023
- Part 2: Curate, 3/23/2023
- Part 3: Connect, 4/19/2023 Register »
- A Knowledge Management Conversation with Stan Garfield
- Tapping Into the Power of Knowledge Management Integration, 5/27/2020
- Achieving Independence: Tips for Knowledge Managers, 4/22/2020
- The Uses and Benefits of Analytics and Business Intelligence, 3/25/2020
- Proven Practices for Social Collaboration, 2/26/2020
- Advanced Discovery Techniques, 1/29/2020
- 3 Dimensions of 360° Access, 12/9/2019
- Stump the KM Guru! Stan Garfield Answers Your Knowledge Management Questions – In Real Time, 8/28/2019
- The Communities of Practice (COP) Primer: Communities Manifesto, 7/24/2019
Lucidea “Think Clearly Blog” Series feat. guest bloger Stan Garfield (Alternative source: Stan’s blog on Medium)
- Stan Garfield: The Five Cs of Knowledge Management
- Capture, Part 1 – Basics, Think Clearly Blog, 1/19/2023
- Capture, Part 2 – Content, Think Clearly Blog, 1/19/2023
- Capture, Part 3 – Information, Think Clearly Blog, 2/2/2023
- Capture, Part 4 – Input, Think Clearly Blog, 2/9/2023
- Curate, Part 1 – Search Results, Think Clearly Blog, 2/23/2023
- Curate, Part 2 – FAQs, Think Clearly Blog, 3/2/2023
- Curate, Part 3 – Online Discussions and What Else to Curate, Think Clearly Blog, 3/9/2023
- Curate, Part 4 – How to Curate, Think Clearly Blog, 3/16/2023
- Connect, Part 1 – People to People, Think Clearly Blog, 3/23/2023
- Stan Garfield: Improving Gender Balance in KM Thought Leadership Recognition, Think Clearly Blog, 11/3/2022
- Stan Garfield: Ready to Read: For Special Librarians & Information Specialists; the 5 Cs of KM, Think Clearly Blog, 7/21/2022
- Stan Garfield: Lucidea’s Lens: Gartner Comparison
- Part 01 – Knowledge Management in the Key of C, Think Clearly Blog, 6/16/2022
- Part 02 – Exploring the 7 Cs, Think Clearly Blog, 6/23/2022
- Part 03 – Commonality, Think Clearly Blog, 6/30/2022
- Part 04 – Contrasts, Think Clearly Blog, 7/7/2022
- Stan Garfield: Lucidea’s Lens: Knowledge Management Thought Leaders (Related: 200 KM Thought Leaders and 100 KM Consultants)
- Part 01 – Patti Anklam, Think Clearly Blog, 3/31/2022
- Part 02 – Stephanie Barnes, Think Clearly Blog, 4/7/2021
- Part 03 – Marcia Conner, Think Clearly Blog, 4/14/2022
- Part 04 – Nancy Dixon, Think Clearly Blog, 4/21/2022
- Part 05 – Patricia Eng, Think Clearly Blog, 4/28/2022
- Part 06 – Heidi K. Gardner, Think Clearly Blog, 5/5/2022
- Part 07 – Susan Hanley, Think Clearly Blog, 5/12/2022
- Part 08 – Mary Abraham, Think Clearly Blog, 5/19/2022
- Part 09 – Verna Allee, Think Clearly Blog, 5/26/2022
- Part 10 – Debra Amidon, Think Clearly Blog, 6/2/2022
- Part 11 – Irma Becerra, Think Clearly Blog, 6/9/2022
- Part 12 – Alex Bennet, Think Clearly Blog, 7/14/2022
- Part 13 – Madelyn Blair, Think Clearly Blog, 7/28/2022
- Part 14 – Helen Blunden, Think Clearly Blog, 8/4/2022
- Part 15 – Gloria Burke, Think Clearly Blog, 8/11/2022
- Part 16 – Danièle Chauvel, Think Clearly Blog, 8/18/2022
- Part 17 – Kimiz Dalkir, Think Clearly Blog, 8/25/2022
- Part 18 – Vanessa DiMauro, Think Clearly Blog, 9/1/2022
- Part 19 – Amy Edmondson, Think Clearly Blog, 9/8/2022
- Part 21 – Susan Feldman, Think Clearly Blog, 9/22/2022
- Part 22 – JoAnn Girard, Think Clearly Blog, 9/29/2022
- Part 23 – Annie Green, Think Clearly Blog, 10/6/2022
- Part 24 – Rachel Happe, Think Clearly Blog, 10/13/2022
- Part 25 – Mary Ellen Bates, Think Clearly Blog, 10/20/2022
- Part 26 – Kirsimarja Blomqvist, Think Clearly Blog, 10/27/2022
- Part 27 – Jeanne Harris, Think Clearly Blog, 11/10/2022
- Part 28 – Jane Hart, Think Clearly Blog, 11/17/2022
- Part 29 – Heather Hedden, Think Clearly Blog, 12/1/2022
- Part 30 – Marti Heyman, Think Clearly Blog, 12/8/2022
- Part 31 – June Holley, Think Clearly Blog, 12/15/2022
- Part 32 – Mary Adams, Think Clearly Blog, 12/22/2022
- Part 33 – Joitske Hulsebosch, Think Clearly Blog, 1/5/2023
- Part 34 – Mary Lee Kennedy, Think Clearly Blog, 1/12/2023
- Part 35 – Dorothy Leonard, Think Clearly Blog, 2/16/2023
- Stan Garfield: Knowledge Management Components
- Component 01: Culture and Values, Think Clearly Blog, 3/25/2021
- Component 02: Knowledge Managers, Think Clearly Blog, 4/1/2021
- Component 03: User Surveys, Think Clearly Blog, 4/8/2021
- Component 04: Social Networks, Think Clearly Blog, 4/15/2021
- Component 05: Communities of Practice, Think Clearly Blog, 4/22/2021
- Component 06: Knowledge Management Training, Think Clearly Blog, 4/29/2021
- Component 07: Knowledge Management Documentation, Think Clearly Blog, 5/6/2021
- Component 08: Knowledge Management Communication, Think Clearly Blog, 5/13/2021
- Component 09: Knowledge Management User Assistance and Knowledge Help Desks, Think Clearly Blog, 5/20/2021
- Component 10: Knowledge Management Goals and Measurements, Think Clearly Blog, 5/27/2021
- Component 11: Knowledge Management Incentives and Rewards, Think Clearly Blog, 6/3/2021
- Component 12: Knowledge Management Methodologies, Think Clearly Blog, 6/10/2021
- Component 13: Knowledge Creation Process, Think Clearly Blog, 6/17/2021
- Component 14: Knowledge Capture Process, Think Clearly Blog, 6/24/2021
- Component 15: Knowledge Reuse Process, Think Clearly Blog, 7/1/2021
- Component 16: Lessons Learned Process, Think Clearly Blog, 7/8/2021
- Component 17: Proven Practices Process, Think Clearly Blog, 7/15/2021
- Component 18: Collaboration Process, Think Clearly Blog, 7/22/2021
- Component 19: Content Management Process, Think Clearly Blog, 7/29/2021
- Component 20: Classification Process and Taxonomy, Think Clearly Blog, 8/5/2021
- Component 21: Knowledge Management Metrics and Reporting Process, Think Clearly Blog, 8/12/2021
- Component 22: Change Management Process, Think Clearly Blog, 8/19/2021
- Component 23: Workflow Process, Think Clearly Blog, 8/26/2021
- Component 24: Knowledge Valuation Process and Intellectual Capital, Think Clearly Blog, 9/2/2021
- Component 25: Social Network Analysis, Think Clearly Blog, 9/9/2021
- Component 26: Appreciative Inquiry and Positive Deviance, Think Clearly Blog, 9/16/2021
- Component 27: Storytelling, Business Narrative, and Anecdote Circles, Think Clearly Blog, 9/23/2021
- Component 28: User Interface, Think Clearly Blog, 9/30/2021
- Component 29: Intranets, Think Clearly Blog, 10/7/2021
- Component 30: Team Spaces, Think Clearly Blog, 10/14/2021
- Component 31: Conferencing and Telepresence, Think Clearly Blog, 10/21/2021
- Component 32: Portals, Digital Experience, and Digital Workplace, Think Clearly Blog, 10/28/2021
- Component 33: Repositories and Knowledge Bases, Think Clearly Blog, 11/4/2021
- Component 34: Threaded Discussions and Enterprise Social Networks (ESNs), Think Clearly Blog, 11/18/2021
- Component 35: Expertise Locators and Ask the Expert, Think Clearly Blog, 12/2/2021
- Component 36: Metadata and Tags, Think Clearly Blog, 12/9/2021
- Component 37: Search Engines and Enterprise Search, Think Clearly Blog, 12/16/2021
- Component 38: Archiving, Document Management, and Records Management, Think Clearly Blog, 12/23/2021
- Component 39: Blogs and Blogging, Think Clearly Blog, 1/6/2022
- Component 40: Wikis, Think Clearly Blog, 1/13/2022
- Component 41: Podcasts and Videos, Think Clearly Blog, 1/20/2022
- Component 42: Syndication, Aggregation, and Subscription Management Systems, Think Clearly Blog, 1/27/2022
- Component 43: Social Software and Social Media, Think Clearly Blog, 2/3/2022
- Component 44: External Access and Extranets, Think Clearly Blog, 2/10/2022
- Component 45: Workflow Applications, Think Clearly Blog, 2/17/2022
- Component 46: Process Automation, Think Clearly Blog, 2/24/2022
- Component 47: Gamification Applications and Digital Badges, Think Clearly Blog, 3/3/2022
- Component 48: e-Learning, Think Clearly Blog, 3/10/2022
- Component 49: Analytics and Business Intelligence, Think Clearly Blog, 3/17/2022
- Component 50: Cognitive Computing and Artificial Intelligence, Think Clearly Blog, 3/24/2022
- Stan Garfield: The Importance of Trust in Knowledge Sharing, Think Clearly Blog, 3/18/2021
- Stan Garfield: Thankful Thursdays: Using Praise to Motivate Knowledge Sharing, Think Clearly Blog, 3/11/2021
- Stan Garfield: Knowledge Retention: How to Deal with a Departing Workforce, Think Clearly Blog, 3/4/2021
- Stan Garfield: Curation: A Key Knowledge Management Activity
- Stan Garfield: Why You Should Share Your Knowledge, Think Clearly Blog, 2/11/2021
- Stan Garfield: 16 Reasons Why People Don’t Share Their Knowledge – And What to Do About It, Think Clearly Blog, 2/4/2021
- Stan Garfield: 15 Knowledge Management Challenges
- Stan Garfield: The ABCs of Knowledge Management Leadership, Think Clearly Blog, 1/13/2021
- Stan Garfield: Knowledge Management Professionals Pay It Forward and Solicit Feedback, Think Clearly Blog, 1/7/2021
- Stan Garfield: Innovate Knowledge Management Processes and Tools, Think Clearly Blog, 12/17/2020
- Stan Garfield: Select and Implement People, Process, and Technology Knowledge Management Components, Think Clearly Blog, 12/10/2020
- Stan Garfield: Specify Desired Modes of Knowledge Flow
- Stan Garfield: Define Knowledge Management Program Governance
- Stan Garfield: Define Compelling Use Cases, Think Clearly Blog, 10/15/2020
- Stan Garfield: Define Your Knowledge Management Strategy
- Stan Garfield: 9 Knowledge Management Questions
- Part 1: People and Process Questions, Think Clearly Blog, 9/10/2020
- Part 2: Technology Questions, Resource Survey, and Examples, Think Clearly Blog, 9/17/2020
- Stan Garfield: The 10 Knowledge Management Commitments. Think Clearly Blog, 9/3/2020
- Stan Garfield: Identifying the Top 3 Objectives for a Knowledge Management Program
- Part 1, Think Clearly Blog, 8/13/2020
- Part 2: Examples, Think Clearly Blog, 8/27/2020
- Stan Garfield: 12 Steps to Knowledge Management Success. Think Clearly Blog, 8/6/2020
- Stan Garfield: 40 Knowledge Management Pitfalls to Avoid (Related Webinar)
- Stan Garfield: 10 Priorities for a Knowledge Management Program. Think Clearly Blog, 6/25/2020
- Stan Garfield: Learning about the field of Knowledge Management. Think Clearly Blog, 6/18/2020
- Stan Garfield: 5 Reasons for Starting a Knowledge Management Program. Think Clearly Blog, 6/11/2020
- Stan Garfield: Knowledge Management Defined
- Stan Garfield: Knowledge Management: What’s in a Name?, Think Clearly Blog, 5/21/2020
- Stan Garfield: Knowledge Management Integration (related webinar)
- Part 1: Process Integration, Think Clearly Blog, 4/23/2020
- Part 2: Platform Integration, Think Clearly Blog, 4/30/2020
- Part 3: Software Integration, Think Clearly Blog, 5/7/2020
- Stan Garfield: Achieving Knowledge Management Independence (related webinar)
- Part 1: Technology Independence, Think Clearly Blog, 3/26/2020
- Part 2: User Independence, Think Clearly Blog, 4/2/2020
- Part 3: Program Independence, Think Clearly Blog, 4/9/2020
- Stan Garfield: Knowledge Management Conversations — Using Analytics (related webinar)
- Part 1: Understanding Search Behavior and Hot Content, Think Clearly Blog, 2/27/2020
- Part 2: Metrics and Reporting, Think Clearly Blog, 3/5/2020
- Part 3: The Uses and Benefits of Analytics, Think Clearly Blog, 3/12/2020
- Stan Garfield: Knowledge Management Conversations — Social Collaboration (related webinar)
- Part 1: Enhancing Content, Think Clearly Blog, 1/30/2020
- Part 2: Communities of Practice, Think Clearly Blog, 2/6/2020
- Part 3: Sharing and Reusing Knowledge, Think Clearly Blog, 2/13/2020
- Stan Garfield: Knowledge Management Conversations — Advanced Discovery (related webinar)
- Part 1: Classification, Think Clearly Blog, 12/19/2019
- Part 2: Search, Think Clearly Blog, 1/9/2020
- Part 3: User Interface, Think Clearly Blog, 1/16/2020
- Stan Garfield: Successful Knowledge Management Programs Require User Input. Think Clearly Blog, 12/12/2019
- Stan Garfield: Knowledge Management Conversations — 360º Access (Related Webinar)
- Part 1: Types of Content, Think Clearly Blog, 11/14/2019
- Part 2: Connecting to Expertise, Think Clearly Blog, 11/21/2019
- Part 3: Channels for Accessing Content, Think Clearly Blog, 12/05/2019
- Stan Garfield: Tips for How Knowledge Management Leaders Can Build an IT Partnership. Think Clearly Blog, 10/3/2019
- Stan Garfield: The Single Most Important Knowledge Management “Sale” You Can Make
- Stan Garfield: Knowledge Management Participation – How to Overcome Reluctance
- Lucidea: Put a SPIN on your Knowledge Management Program. Think Clearly Blog, 8/1/2019
- Lucidea: 6 Proven Knowledge Management Methodologies. Think Clearly Blog, 6/6/2019
- Stan Garfield: Knowledge Management Initiatives Require a Training Strategy. Think Clearly Blog, 5/30/2019
- Stan Garfield: How to Make Friends and Influence Organizations to Adopt Knowledge Management. Think Clearly Blog, 5/23/2019
- Stan Garfield: Knowledge Management Improves Content Findability. Think Clearly Blog, 5/16/2019
- Stan Garfield: Knowledge Management Stories Obtain Leadership Commitments. Think Clearly Blog, 5/8/2019
- Stan Garfield: Knowledge Management Implementation: Engage Key Leaders. Think Clearly Blog, 5/2/2019
- Stan Garfield: Knowledge Management Essentials, Revisited. Think Clearly Blog, 4/25/2019
- Stan Garfield: Knowledge Management Software Procurement; Insider Tips. Think Clearly Blog, 4/18/2019
- Stan Garfield: Ensure Knowledge Management Adoption by Offering a Great User Experience. Think Clearly Blog, 4/11/2019
- Stan Garfield: Fundamentals of Knowledge Management. Think Clearly Blog, 2/28/2019
- Stan Garfield: Killer Knowledge Management Apps Include Enterprise Social Networks (ESNs). Think Clearly Blog, 1/24/2019
- Stan Garfield: Working Out Loud: Benefits for Knowledge Management. Think Clearly Blog, 1/24/2019 (re-published from 10/11/2018)
- Lucidea: Proven Knowledge Management Methodologies. Think Clearly Blog, 1/17/2019
- Stan Garfield: 10 Guidelines for Leveraging Push Communication to Promote Knowledge Mangaement Initiatives. Think Clearly Blog, 1/10/2019
- Stan Garfield: How to make friends and influence organizations to adopt Knowledge Management. Think Clearly Blog, 12/06/2018
- Stan Garfield: Knowledge Management Secret: Documents and Presentations. Think Clearly Blog, 11/15/2018
- Stan Garfield: Knowledge Management Secret: Improve Findability
- Stan Garfield: Successful Knowledge Management Programs Require User Input. Think Clearly Blog, 10/18/2018
- Stan Garfield: Working Out Loud: Benefits for Knowledge Management. Think Clearly Blog, 10/11/2018
- Stan Garfield: Best Ways for Knowledge Management Leaders to Partner with IT. Think Clearly Blog, 10/4/2018
- Stan Garfield: Knowledge Management Success Stories. Think Clearly Blog, 9/27/2018
- Stan Garfield: Knowledge Management User Assistance: The Knowledge Help Desk. Think Clearly Blog, 9/20/2018
- Stan Garfield: Successful Knowledge Management Platforms Offer a Great User Experience. Think Clearly Blog, 9/6/2018
- Stan Garfield: Articulate Your Knowledge Management Vision. Think Clearly Blog, 8/23/2018
- Stan Garfield: 10 Tips for Starting a Knowledge Management Program. Think Clearly Blog, 8/16/2018
- Stan Garfield: Three Keys to Knowledge Management leadership. Think Clearly Blog, 8/9/2018 (re-posted from 10/12/2017)
- Stan Garfield: How to Sell Knowledge Management to Leaders
- Stan Garfield: 13 Knowledge Management Insights for Successful Knowledge Managers. Think Clearly Blog, 7/12/2018
- Stan Garfield: Knowledge Management Networking Secrets
- Stan Garfield: How to Develop a Knowledge ManagementTraining Plan. Think Clearly Blog, 6/14/2018
- Stan Garfield: 10 Principles for Successful Knowledge Management Communities. Think Clearly Blog, 5/17/2018
- Stan Garfield: How are Your Organization’s Technology Apps Reviewed and Approved? Think Clearly Blog, 4/26/2018
- Stan Garfield: Knowledge Management for Success: Reuse Proven Practices. Think Clearly Blog, 4/19/2018
- Stan Garfield: Knowledge Management Programs: Implement, Improve, and Iterate. Think Clearly Blog, 3/29/2018
- Stan Garfield: Seeking Outside Help: Tips for Knowledge Managers. Think Clearly Blog, 3/8/2018
- Stan Garfield: How to Hold Successful “Face-to-Face” Knowledge Management Meetings. Think Clearly Blog, 2/22/2018
- Stan Garfield: How Knowledge Managers Can Become (and Mentor) “Power Knowledge Workers”. Think Clearly Blog, 2/9/2018 (Alternative » | Re-published 5/9/2019 »)
- Stan Garfield: How Your Knowledge Management Platform Can Provide a Great User Experience. Think Clearly Blog, 1/25/2018
- Stan Garfield: Find a Killer Knowledge Management App. Think Clearly Blog, 1/11/2018
- Stan Garfield: Components of a Knowledge Management Training Plan. Think Clearly Blog, 12/7/2017
- Stan Garfield: Benefits of Knowledge Management
- Stan Garfield: Why Won’t People Share Knowledge, and What Can You do About It? Think Clearly Blog, 11/7/2017
- Stan Garfield: Secrets of Networking for Knowledge Management Impact
- Stan Garfield: Three keys to Knowledge Management leadership. Think Clearly Blog, 10/12/2017
- Stan Garfield: The Single Most Important Knowledge Management “Sale” You Can Make
- Stan Garfield: Do You Understand How Your Organization’s Technology Apps are Reviewed and Approved? Think Clearly Blog, 7/18/2017
- Stan Garfield: 10 Principles for Building and Maintaining Successful Knowledge Management Communities. Think Clearly Blog, 6/27/2017
- Stan Garfield: How Can You Nurture a Knowledge-Sharing Culture? Think Clearly Blog, 6/20/2017
- Stan Garfield: Effective Knowledge Managers—Do You Recognize These Traits? Think Clearly Blog, 5/30/2017
- Stan Garfield: Develop a Tailored Knowledge Management Strategy with Proven Knowledge Management Components. Think Clearly Blog, 5/18/2017
- Stan Garfield: How to be a Great Knowledge Management Communicator. Think Clearly Blog, 5/12/2017
- Lucidea: What Does Successful Knowledge Management Look Like? 11 Key Attributes. Think Clearly Blog, 3/29/2017
- Lucidea: Proven Knowledge Management Methodologies—Arrows in the Knowledge Management Quiver. Think Clearly Blog, 5/3/2017
- Lucidea: Knowledge Management and Gamification Techniques: The Circle of Excellence. Think Clearly Blog, 11/30/2016
- Phil Green: Knowledge Management Gamification—Holy Grail or Child’s Play? Think Clearly Blog, 7/29/2016