RightAnswers

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RightAnswers offers the following Knowledge Management education and training opportunities:

Certification

  • Knowledge-Centered Support Practices V5
  • RightAnswers Knowledge Management Certification
  • RightAnswers Agent Certification

Training

  • Knowledge-Centered Support Practices Overview
  • Knowledge-Centered Support Leadership
  • Knowledge Management Training (Solution Manager Authoring Tool, Portal Administration, Reports Overview, Portal Functionality – Train the Trainer, Best Practices for Adoption, Solution Manager I – Training for Authors**, Solution Manager II – Advanced Features and Administration Functions**)
  • KCS Fundamentals**

Conferences

  • IMPACT Knowledge Conference
    RightAnswers User Conference

    • IMPACT Knowledge Conference, October 5-7, 2010,Red Bank, NJ, USA
    • IMPACT Knowledge Conference, October 11-13, 2011, Jersey City, NJ, USA
    • IMPACT Knowledge Conference, March 4-7, 2013, Orlando, FL, USA
    • IMPACT Knowledge Conference, October 20-23, 2014, Orlando, FL, USA

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