SETTEC Training and Consultancy*
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Custom logoSETTEC Training and Consultancy, also known as SETTEC The Training House, has offered the following Knowledge Management education and training opportunities:
Training
- Knowledge Management (5 days training)
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Contents:
Knowledge Management:
The concept of Knowledge
What is Knowledge?
Approaches to knowledge management
Knowledge management elements
Drivers of Knowledge Management
Knowledge Management Maturity Model (KMMM)
The Chief Knowledge Officer (CKO)
The value of an organizational memory
Comprehensive knowledge management (CKM) Success Factors
Comprehensive KM Stages
– The Institutional Five Stages
– The Personal Five Stages
The Status of Knowledge Management
Knowledge Management Processes
Knowledge Resources in Organizations
Effective Knowledge Management (KM)Tacit Knowledge and Explicit Knowledge:
The Present Moment
Power of tacit knowledge
Sharing tacit knowledge
The Knowledge Harvesting
Difficulties of sharing tacit knowledge
The distance zones
Conversion of Tacit Knowledge to Explicit Knowledge using SECI-Model
Knowledge Conversion Modes
– Socialization
– Externalization
– Internalization
– CombinationKnowledge Sharing:
Factors Influencing Knowledge Sharing
Knowledge sharing Barriers
Managerial implications
Knowledge exchange protocols
Basic patterns for creating knowledge in organizations
Methods used to acquire and teach tacit knowledge
How to use Tacit and Explicit Knowledge Practically
KM and quality strategyRole of Human Resources in Knowledge Diffusions:
Strategies for implementing knowledge management
Strategy for managing the human resources knowledge
Implement a know-how strategy
Creating supportive environments for knowledge management programs
The strategic role of human resource management in knowledge mapping
The employment relationship
Managing the employment relationship
The psychological contractRole of IT in knowledge Management:
Knowledge Work and Productivity
Information and Knowledge Work Systems
– Distributing Knowledge: Office and Document Management Systems
– Creating Knowledge: Knowledge Work Systems
– Sharing Knowledge: Group Collaboration Systems and Intranet Knowledge
– Capture and Codify Knowledge: Artificial Intelligence Systems
Organizational Intelligence: Case-Based Reasoning
Intelligent AgentsIntellectual Capital and Human Capital:
Definitions of intellectual capital
Classifications of intellectual capital
– Human capital
– Relational capital
– Structural capital
Knowledge process wheel
Measuring Human Capital