The Service Innovation Summit, formerly the Consortium for Service Innovation Member Summit (CSI Member Summit; officially: Consortium Member Summit) and the Customer Support Consortium Members Conference and Customer Support Conference (CS), is a gathering where the CSI delves into the work of the previous year and explore what’s coming next on such topics like customer
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APQC (American Productivity & Quality Center) Connect*
The APQC Connect – APQC’s Annual Process & Knowledge Management Conference, formerly the APQC’s Process and Knowledge Management Conference, for some time the APQC Conference, and formerly the separately held APQC Knowledge Management Conference (started in 1995) and APQC Process Conference (started in 2011), is an annual conference for process and performance management and knowledge