American Productivity and Quality Center Knowledge Management Conference (APQC KM Conference)*

American Productivity and Quality Center Knowledge Management Conference (APQC KM Conference)*

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The annual American Productivity and Quality Center’s Knowledge Management Conference (APQC KM Conference), formerly the APQC Knowledge Management Symposium/ APQC Annual Conference and the Knowledge Imperative Symposium, is a two-days conference with 3-days pre-conference training/workshops. The conference provides an opportunity for practitioners to learn from and network with one another, discover how colleagues in different industries and functions are solving the same problems, and make connections that will help them improve processes and practices down the road.

Associated conferences:

  • 2015: APQC MENA Knowledge Management Conference (1 day conference with pre-conference workshops day in the Middle East and North Africa region)
  • 2003, 2011: APQC Knowledge Management Symposium (single-day session series)
  • 2000: Knowledge Management Symposium: Applications for Government & Non-Profit Organizations

Conference History:

25th APQC KM Conference, May 9-13, 2022, Houston, TX, USA

    tbd

(CANCELLED) 25th APQC Process and Knowledge Management Conference, October 4-8, 2021, Houston, TX, USA
Conference Theme: Navigate the Now
(Sponsored by Sinequa)

    Note: The Knowledge Management conference was originally scheduled for April 26-30, 2021. Then is was branded as APQC Conference merging with APQC’s Process Management Conference.

    Pre-/Post-conference LEARNING LAB Workshops (Oct 4,5,&8):
    Breakthrough Improvement from Team-Based Engagement
    Apply Process Frameworks to Achieve Higher Performance
    Build a High-Powered Knowledge Management Strategy
    Embed Knowledge in the Flow of Everyday Work
    Leverage Process Management Best Practices
    Focus Knowledge Transfer for Business Continuity

    Conference Tracks (Oct 6-7):
    Engaging & Empowering People; Innovation & Agility; Knowledge & Process Journeys; Tools for Success

    Keynotes TBA

    Pre-conference Podcasts:
    Frameworks Jumpstart Process & Knowledge Success
    Emotional Intelligence The Science and Its Benefits
    Lance Weiler on Using Storytelling to Navigate the Now
    Dan Kraemer on Innovative Ways to Apply Design Thinking

    KMedu-relevant Sessions:
    Scaling Up and Out: Leveraging “Satellite” Knowledge Managers to Increase Impact Without Breaking the Bank

(CANCELLED) 25th APQC KM Conference, April 27 – May 1, 2020, Huston, TX, USA
Conference Theme: From Disruption to Innovation
(Sponsored by Sinequa)

    Instead of the conference there will be a series of “Knowledge Management (KM) Conversations” webinars (themed weeks) starting at the end of April 2020. They are open to members only.

    Pre-conference Webinars:
    Get to Know Our Speakers Talking About… Embedding Knowledge Management (Feb 20); … Adapting Knowledge Management to Digital (Feb 26); … Accelerating Knowledge Management (Mar 2); … Fostering a Knowledge Management Culture (Mar 6); … Building Knowledge Management Skills (Mar 9)

    Pre-conference Workshops (Apr 27-29):
    Knowledge Management Essentials; Introduction to Communities of Practice; Setting Up a Knowledge Management Program; Developing and Launching a Community of Practice; Activities to Business Outcomes Knowledge Mapping; Making the Case for Knowledge Management; Strategic Planning for Knowledge Management; Strategies for Measuring Knowledge Management; Evolving Your Knowledge Management Program; Breaking Down the Barriers to Knowledge Management; Technology Trends and Knowledge Management; Aligning Knowledge Management Activities to Business Outcomes; Putting Knowledge in the Flow of Everyday Work; Techniques for Communicating Knowledge Management; Using Knowledge Management to Impact the Customer Experience; Transferring Critical Knowledge

    Conference Sessions (Apr 30-May 1):

    Breakout Sessions:

    Embed Knowledge Management in Roles, Skillsets, and Processes:
    Developing Personal Knowledge Management Skills
    Road to Discovery
    Leveling Up NASA’s IT Workforce
    Improving Process Execution & Lowering Rick Through Knowledge Management

    Adapt Knowledge Management to the Digital Enterprise:
    Becoming an Information-Driven Organization
    Embedding Intelligence in Knowledge Management
    Reframing Digital: From Project to Competency
    The Mercer Brain: The Brain Behind Content Findability

    Accelerate Your Knowledge Management Journey:
    Building an Enterprise-Wide Knowledge Management Program at Prudential
    Leveraging Knowledge for the Future
    0 to 100 in 18 Months: Planning and Launching an Enterprise Knowledge Management
    Stuck in Knowledge Management Theory? Make the Shift to Business Results

    Foster a Knowledge Management Culture:
    How Toyota Ensures Business Continuity During Transition & Transformation
    Managing Knowledge Management Change Amidst Failure and Chaos
    Expanding Knowledge Management Awareness and Engagement Through Branding and Marketing
    Use Culture Accelerators to Super Charge Communities

    Interactive Learning:
    Storytelling Skills Every Knowledge Management Practitioner Should Know
    Knowledge Management for a Virtual Workforce: Tips & Ideas
    Building and Expanding Knowledge Management Capabilities in Your Organization
    Life After Love: What Happens After Communities of Practices Fail?
    Using Human-Centric Design To Find Answers to Knowledge Questions

    General Session:

    Getting Ready for What’s Next: Lessons from Leading Knowledge Management Programs (Networking Lunch and Chairman Chat)
    Fixing Digital from the Middle
    LIVE! with APQC and Knowledge Management Innovators

    Keynotes:
    Story Thinking: How Narrative Can Transfer Knowledge and Shift Culture
    The Expanding Role of Knowledge Management
    Disrupt the (Knowledge Management) Status Quo with Design Thinking

    Think Tanks Sessions:
    5 Sessions n.a.

24th APQC KM Conference, April 29 – May 3, 2019, Huston, TX, USA
Conference Theme: Knowledge Management: Bridging High-Touch and High-Tech
(Sponsored by Iknow, LLC)

    Pre-conference Workshops (Apr 20 – May 1):
    Knowledge Mapping; Design, Launch, and Sustain Your Communities of Practice; Breaking Down the Barriers to Knowledge Sharing; Knowledge Management Engagement Practices That Work; Call to Action: Defining A Business Value Proposition for Your Knowledge Management; SMILE: You’re a Community Manager; Plan and Align Your Communities of Practice Strategy; Evolve and Sustain Your Knowledge Management Program; Is Your Organization Ready for Knowledge Management? Strategies for Measuring Knowledge Management; Keeping Your Communities Program on TARGET (Communities of Practice with Stan Garfield); Creating a Value Path for Your Knowledge Management Approach; Using APQC’s Knowledge Management Framework; Transferring Critical Knowledge; Creating Trust in Teams; Developing a Knowledge Management Roadmap (CANCELLED); The Executive Leaders Role in Knowledge Management; Strategic Planning for Knowledge Management; Process Essentials for Knowledge Management; Techniques for Communicating Knowledge Management

    Conference Sessions (May 2-3):

    Breakout Sessions:

    Tracks: High-Tech Solutions to Knowledge Problems; High-Touch User & Community Engagement; Putting Knowledge Management in the Flow of Work; How Knowledge Management Programs Evolve & Drive Change

    Presentations:
    Using Online Collaboration Platforms and Communities to Learn at Dubai Electricity and Water Authority
    Smarter Content Delivery for the Digital Workplace with Iknow
    Developing a Digital Workspace Through an Agile-Based Approach at Grant Thornton LLP
    Knowledge Management Reinvention: Faster, Tougher, Smarter – TechnipFMC’s Recipe
    Powering Knowledge Discovery and Knowledge Flow with Artificial Intelligence at the Society for Petroleum Engineers
    Promoting Knowledge Management and Making It Stick in Your Organization
    Using Design Thinking to Strengthen Communities of Practice Leadership and Measurement at Catholic Relief Services
    The Language of Engagement: Changing Culture and Driving Engagement with the Community Roundtable
    Setting up a Community of Practice for Data Scientists: People-Driven Communities of Practice at BBVA
    Integrating Enterprise Social Tools and Communities of Practice: How Schlumberger Took Communities of Practice to the Next Level
    Evolving Your Strategy So That Knowledge Management Remains a Priority: How Keolis Embedded Knowledge Sharing into Their Strategic Vison
    Leveraging SMEs as Knowledge Management Practitioners in a Humanitarian INGO: Engaging Experts in Knowledge Management at Samaritan’s Purse
    10 Reasons Why You Need a Super User Network A-SAP: How Corporación Multi Inversiones (CMI) Leverages Super Users for Knowledge Transfer
    The People Factor – Developing Competitive Advantage Through Sharing: Leveraging Expert Leaders to Enable People-Focused Knowledge Management at Arup
    Using a Two-Tier Knowledge Management Structure: How Mayer Brown LLP Benefits from a Federated Knowledge Management Structure
    Curating Internal Knowledge Resources Using the Liquid Network and Crowd: Connecting People to Internal Knowledge at Medtronic

    General Session:

    Keynotes:
    Three Ways to Fix Your Organizational Culture
    How to Improve Company Culture Without a Budget or Permission
    Putting Knowledge into Action: Five Enduring Principles for Knowledge Management in 2019 and Beyond

    Think Tank Sessions:
    Keeping an Established Knowledge Management Program Relevent
    Capturing the Knowledge That Really Matters
    Sharing and Curating Knowledge in the Flow of Work
    Moving Your Knowledge Management Toolkit to Office 365
    Combatting Knowledge Hoarding
    Selling Knowledge Management to Employees
    Securing and Sustaining Support for Your Knowledge Management Program
    Knowledge Management’s Role in Digital Transformation

    Accelerated Knowledge Sessions:
    Transforming Knowledge Management at Shopify
    Embracing Broken Roads in the Knowledge Management Journey

    Question-and-answer Sessions:
    Top Questions Answered at APQC’s 2019 Knowledge Management Conference

    Interactive session:
    Building and Expanding Knowledge Management Capabilities in Your Organization (Using APQC’s KM Capability Assessment Tool)

    APQC’s Award for Excellence in Knowledge Management

23rd APQC KM Conference, April 16 – 20, 2018, Huston, TX, USA
Conference Theme: Making Knowledge Management Smart, Digital, and Engaging
(Sponsored by Iknow, LLC)

    Pre-conference Workshops (Apr 16-18):
    Design, Launch, and Sustain Your Communities of Practice; Knowledge Mapping; Plan and Align Your Communities of Practice Strategy; Process Essentials for Knowledge Management; Transferring Critical Knowledge; Breaking Down the Barriers to Knowledge Management; Knowledge Management Engagement Practices That Work; Techniques for Communicating Knowledge Management; Building a Business Case for Knowledge Management; Creating the Value Path for Your Knowledge Management Approach; Strategies for Measuring Knowledge Management; Develop a Knowledge Management Strategy; Evolve and Sustain Your Knowledge Management Program; The Executive Leader’s Role in Knowledge Management; Organizational Readiness for Knowledge Managers; Strategic Planning for Knowledge Management

    Conference Sessions (Apr 19-20):

    Breakout Sessions:

    Communities & Collaboration:
    The Building Blocks of Engaging Communities
    Global Collaboration Drives Innovative Sparks
    Is Collaboration Without Chaos Possible?
    Assessing the Health of a Communities of Practice Program
    When to Grow Your Communities of Practice Beyond Its Company Borders

    Knowledge Management Strategy & User Engagement:
    Changing Behaviors and Normalizing Knowledge Management Across Your Organization
    Creating the User Experience Clients Want but Can’t Describe
    Keeping Up with the Joneses
    Applying a ‘For Colleagues, By Colleagues’ Strategy
    Do’s and Don’t’s When Implementing a People-to-People Tool

    Expertise & Knowledge Transfer:
    Using Knowledge Mapping to Extract a Decade of Technical Expertise
    Getting More Value Out of Content with Auto-classification
    Building Learning and Continuous Improvement into Everyday Work
    Developing a Corporate Wiki Using SharePoint
    Experiments in Tacit Knowledge Transfer

    Disruptive Knowledge Technologies:
    Advanced Technologies and Knowledge Management: A Practitioner’s Panel
    Anticipatory Knowledge Delivery
    The Role of Bots and AI in the Knowledge Ecosystem
    Mapping Your Expectations of the Future: The RIFF Model

    General Session:

    Live! with APQC Experts & Friends

    Keynotes:
    How to Future-Proof Knowledge Management
    Developing and Capturing Deep Smarts
    The Human Cloud: Increasing Community in the Face of the Digital Age

    Think Tank Sessions:
    Engaging Leadership and Getting Buy-In
    Can Knowledge Management Roles be Advantageous to Career Growth?
    Applying Emerging Technologies in Knowledge Management

    Accelerated Knowledege Sessions:
    We Don’t Dare Forget How to ‘Stick a Landing’
    What Life Teaches Us About Knowledge Management

22nd APQC KM Conference, April 24 – 28, 2017, Houston, TX, USA
Conference Theme: Empowering Tomorrow’s Knowledge Worker
(Sponsored by Iknow, LLC)

    Pre-conference Workshops (Apr 24-26):
    Benchmarking Skills for Knowledge Management; Building a Business Case for Knowledge Management; Communities of Practice I: Align to Strategy and Plan Communities of Practice Approach; Communities of Practice II: Design, Launch, and Sustain Your Communities of Practice; ExperienceChange: A Year of Experience in One Day; Knowledge Management Strategy I: Creating a Call to Action and Developing a Knowledge Management Strategy; Knowledge Management Strategy II: Design and Implement Knowledge Management Capabilities and Evolve and Sustain Your Knowledge Management Strategy; Knowledge Management Master Class; Knowledge Mapping; Measuring the Impact of Knowledge Management; Process Essentials for Knowledge Management; Transferring Critical Knowledge

    Conference Sessions (Apr 27-28):

    Breakout Sessions:

    Tracks: …

    Presentations:
    Leveraging Experts and Employees to Build, Grow & Sustain an Enterprise Wiki-Encyclopedia at Schneider Electric
    Change Management Impact on the Success of Knowledge Management at Consolidated Contractors Co.
    Analyzing the Knowledge Management Achievement Gap: Are We Getting the Most Out of Our Knowledge Management Programs?
    Doing a Lot with a Little: Launching an International Knowledge Management Initiative with Limited Resources at the Peace Corps
    Measuring the Results of and Forecasting Benefits from Knowledge Management at Access Sciences Corp.
    Simplicity as Design Principle for a Knowledge Management Program at Bristow Group
    Blogging to Deliver More Than Hits at MITRE
    Making Collaboration and Knowledge-Sharing Work Without a Formal Knowledge Management Program at BAE Systems
    Using Storytelling and Microlearning to Capture and Convey Knowledge at Nalco Water
    Sharing Knowledge to Improve Project Management and Outcomes
    The Revolution Starts Here: Using AI to Transform Knowledge Management at Accenture
    Deep Work for Knowledge Management: How to Succeed in a Distracted World at Cal Newport
    Global Environmental Facility Knowledge Days
    How to Build a Knowledge Management Program in a Culture Uncomfortable with Sharing at Intel
    Knowledge Managed: Reverse Engineering a Successful Knowledge Management Strategy at Shopify
    Making It Sticky: 20+ Engagement Strategies That Actually Work at TechnipFMC
    Strategies for Recording, Disseminating, and Reusing Knowledge in a Decentralized Company at Odebrecht
    Next Generation Knowledge Management: The Role of Knowledge Architecture in Machine Learning and Artificial Intelligence Applications
    Reimagine: Looking Beyond a Place to Store Content at Liberty Mutual
    Fueling High Value Content Curation and Delivery (APQC and the 2016–2017 Knowledge Management Advanced Working Group)
    A People-Focused Vision of Knowledge Management at Cisco

    General Session:

    Keynotes:
    Knowledge Management in the Age of Digital Transformation
    IBM’s Cognitive Revolution: The 4th Wave of Collaboration

    Accelerated Knowledge Sessions:
    ConocoPhillips Rides the Storm of Change in Knowledge Management
    Fail Fest: Getting Comfortable with the Other “F Word” at World Vision International

21st APQC KM Conference, April 25 – 29, 2016, Houston, TX, USA
Conference Theme:
(Sponsored by Iknow, LLC)

    Pre-conference Workshops (Apr 25-27):
    Communities of Practice Fundamentals; Communities of Practice Advanced; ExperienceChange: A Year of Experience in One Day; ExperienceInnovation; Knowledge Management Influence Skills – The Soft Stuff is the Hard Stuff; Knowledge Management Strategy Fundamentals; Knowledge Management Strategy Advanced; Knowledge Mapping; Measuring the Impact of Knowledge Management

    Conference Sessions (Apr 28-29):

    Breakout Sessions:

    Tracks: …

    Presentations:
    Design Thinking Applied to Findability for Operations at Williams
    Using Agile Techniques to Enable the Flow of Knowledge at Rockwell Collins
    Deriving Knowledge Insights through Machine Learning at Deloitte
    How Keolis Uses Knowledge Management to Improve Commercial and Operational Efficiency
    Information Overload: Disseminating the Right Information at the Right Time at Novartis
    Leveraging SharePoint for Engaging and Cost Effective Knowledge Management Tools at Pfizer
    Mentoring as a Catalyst for Knowledge Transfer and Network Building: Research from APQC
    Increasing Your Influence to Deliver Results at IBM
    Keep Calm and Ignore the Rules: A Path to Community Awesomeness at ADP
    Knowledge Management as a Force for Transformative Organizational Change at Pact
    Capturing and Applying Lessons Learned Within the Organization at Nexen
    Finding People: Locating Expertise at Medtronic
    World Bank KNOWbel Awards: Building a Knowledge-Driven Culture
    Designing a Knowledge Management Program With Strong Adoption, Leadership Alignment and Metrics at Hewlett Packard Enterprise
    Transforming Cognitive Interview Learnings into Global Competency Development at ExxonMobil
    How AT&T Managed Knowledge Through the DirecTV and AT&T Merger
    Innovative and Emerging Knowledge Management Technologies
    Breaking Barriers and Influencing Behaviors: Steps Toward a Knowledge Sharing Culture
    Knowledge Explosion: Multi-Generational Fueled at the Goodyear Tire & Rubber Company
    Mapping Lessons Learned at NASA: Use of Knowledge Mapping to Enhance Learning and Create Value
    Getting Technical Within Communities of Practice: How to Build a Technical Community of Practice at Caterpillar

    General Session:

    Keynotes:
    Cognitive Computing: Carla O’Dell on the Next Disruptive Force in Knowledge Management
    – Knowledge Management’s Best Practices: Trends and Trajectory
    – Say Hello to Your New Digital Sidekick: Is Cognitive Computing Knowledge Management’s Next Big Thing?

    Accelerated Knowledge Sessions:
    Getting the Knowledge Management Message Right at Nalco Water
    Using Knowledge Management to Accelerate Learning at FMC Technologies

1st APQC MENA KM Conference, November 18-19, 2015, Dubai, United Arab Emirates
Conference Theme: Managing Knowledge: A Timeless Asset in Challenging and Changing Times
(co-organizer: Projacs International)

APQC’s first Knowledge Management Conference in the Middle East and North Africa region. During the one day conference, participants will discover the strategies and best practices being used to harness the power of knowledge management within their organizations. Hear first-hand the approaches being used inside leading organizations around the world to forge new connections, enhance the flow of knowledge, and improve the feedback loops that enable continuous improvement.

    Pre-conference Workshops (Nov 18):
    Communities of Practice; Knowledge Management Strategy

    Presentations:
    Best Parctices in Knowledge management
    NASA Knowledge Management: Effective Management of Mission Knowledge
    The power of Knowledge Management in Oil and Gas
    Augmenting Employee Engagement and Business Value Through Global Communities
    How Microsoft’s Knowledge Collaboration Culture Drives Productivity and Innovation

    Panel Discussions:
    Lessons Learned in Managing Konwledge Across Borders

20th APQC KM Conference, April 27 – May 1, 2015, Houston, TX, USA
Conference Theme: Transforming the Knowledge-Driven Enterprise
(Sponsored by Coveo)

    Pre-conference Workshops (Apr 27-29):
    Communities of Practice; Knowledge Mapping; Design Thinker: Experience Innovation; Knowledge Management Strategy; Measuring the Impact of Knowledge Management; Knowledge Management Influence Skills

    Conference Sessions (Apr 20-May 1):

    Breakout Sessions:

    Building Knowledge Management Programs and Toolkits:
    Results and Success Stories of Knowledge Management at Ecopetrol
    Taking Flight: Evolution of Knowledge Systems at Bristow Group
    Lessons From the Trenches: Building a Knowledge Management Program From the Ground Up at Liberty Mutual Insurance
    Designing and Implementing Knowledge Management for Boeing Flight Test at Boeing
    Knowledge Management in Merck Manufacturing: Enabling World Class Supply

    Fostering Communities and Social Collaboration:
    The Tech Zone Phenomenon: Revolutionizing Knowledge Management for Enterprise Customer Support at Cisco Systems
    Embrace and Cultivate Diversity for Empowered Communities at ConocoPhillips
    Connecting People and Knowledge – A Two-Pronged Approach at MWH Global
    Intersection of Content Delivery, Expertise Location, and Social Collaboration
    The Role of Knowledge Management in Improving an Organization’s Performance at Wipro

    Managing and Delivering Content:
    How “Upskilling” Employees and Customers via Enterprise Search Drives the Bottom Line at Tokyo Electron America and Deltek
    Taking Knowledge Management Mobile at Nalco, an Ecolab Company
    Sensing Developments and Seizing Opportunities: Harnessing the Power of Semantic at Deloitte Services LP
    Enabling Capture and Transfer Through Video on Demand and Ask an Expert Programs at Praxair
    How NextEra Energy’s Operational Model System Improved Content Management at FPL Group

    Transferring Knowledge and Expertise:
    Using SME Network Maps to Identify and Share At-Risk Knowledge at AECOM
    Developing Experts via Internal and External Knowledge Collaboration Programs at Fluor Corporation
    I Don’t Know How I Know, I Just Know: Developing and Sharing Deep Expertise at Schlumberger
    Improving Customer Project Margin Through Knowledge Transfer at Schneider Electric
    Making Sense of Organizational Knowledge Assets Through Knowledge Mapping at PETRONAS

    General Session:

    Keynotes:
    The Need for Speed: Learning and Knowledge Management
    Don’t Be Surprised by the Future!
    Knowledge Management: Lessons from History
    Social Physics: How Good Ideas Spread – Lessons from a New Science

    Collaborative Café (round-robin conversations):
    Building Knowledge Management Programs and Toolkits
    Fostering Communities and Social Collaboration
    Managing and Delivering Content
    Transferring Knowledge and Expertise

19th APQC KM Conference, April 7 – 11, 2014, Houston, TX, USA
Conference Theme: Improving Business Results Through Engagement & Collaboration
(Sponsored by Coveo)

    Pre-conference Workshops (Apr 7-9):
    Communities of Practice; Knowledge Management Strategy; Knowledge Mapping; Knowledge Elicitation; Measuring the Impact of Knowledge Management

    Conference Sessions (Apr 10-11):

    Breakout Sessions:

    Access to Content & Experts:
    Making Experts Diligently Discoverable at Deloitte
    Don’t Wait for Content: Using a Targeted Knowledge Collection Approach at Ernst & Young
    Curating Content: Engaging Wiki Users at Scale at Opower
    Getting Taxonomy Right the First Time at Accenture
    An “Out of the Box” Approach to Finding Colleagues at Pfizer

    Engagement Through Social:
    Leveraging the Long Tail of Collective Knowledge
    Employing Social Tools for Sharing Across Boundaries & Generations at Anadarko Petroleum
    Harnessing the Collective IQ & Fostering Innovation at Cisco Systems
    Leveraging Consumer Social Media Best Practices for Business-Based Knowledge Management at Prophet
    Unwritten Rules That Will Make or Break Your Knowledge Management Program at Bush Brothers & Company

    Knowledge & Learning Approaches:
    Using Communities of Practices for Targeted Collaboration at FMC Technologies
    Augmenting Employee Engagement and Business Value Through Global Communities at Schneider Electric
    Using Communities of Practices to Complete the Virtuous Cycle of Improvement at PETRONAS Carigali
    Applying a Structured Process for Technical Talent Management at Lockheed Martin
    Knowledge Continuity at Israel Aerospace Industries

    Knowledge Management Strategies & Programs:
    Repurposing Existing Processes for Creative Knowledge Management Approaches at Chevron
    Knowledge Management at Microsoft Services: Strategy, Execution & Culture
    A Practical Approach to Managing Knowledge at Merck
    Driving Knowledge Management Through the Employee Survey at John Deere
    Knowledge Management Lessons from 12 Years of War at U.S. Army

    General Session:

    Keynotes:
    Growing Experts in Scientific, Technical, and Engineering Settings: The New Edge in Knowledge Management
    NASA Knowledge Management: Effective Management of Mission Knowledge
    Being Decisive
    Knowledge Analytics and the Management of Analytical Knowledge

18th APQC KM Conference & Training, April 29 – May 3, 2013, Houston, TX, USA
Conference Theme: Using knowledge Management to Boost Creativity, Innovation, & Competitiveness

    Pre-conference Workshops (Apr 29 – May 1):
    Knowledge Management Strategy; Knowledge Elicitation: An Approach to Retain Valuable Knowledge; Communities of Practice: Knowledge Management’s Killer App; Measuring the Impact of Knowledge Management; Knowledge Mapping; Change Marketing: A Different Way to View Change

    Conference Sessions (May 2-3):

    Breakout Sessions:

    Tracks: n.a. (4 Blocks)

    Presentations:
    Changing the Game: Driving Adoption Through Gamification at Accenture
    Change Management Matters: Practical Tools to Strengthen Your Knowledge Management Initiative at Aspen Technology
    Transferring Critical Knowledge to Maintain Competitiveness at Kraft Foods Group
    Social Network Analysis Applied to Communities of Practice at Marathon Oil
    Integrated Knowledge at Transpetro: Creating a Knowledge Management Program for a Petrobras Organizational Unit at Petrobras SA
    Linking Knowledge Management Activities with Strategy and Enabling Project Prioritization Using Hoshin Kanri Concepts at Pfizer Global Supply
    Best Practices in Socially-Enabling a Global Workforce at Unisys
    Crowdsourcing Business Innovation with IdeaJam at Ernst & Young
    Value Case Community of Practice – an ExxonMobil Example
    I Have a Knowledge Management Tool, Now What: How to improve participation for EDP Renewables’s collaborative environment
    Tapping into the Collective Mind with Jams, Visioning Sessions, and Wikithons at ConocoPhillips
    Improving Findability at Deloitte Touche
    Ramping the Knowledge Transfer at Nalco, an Ecolab Company
    Applying the Perfect Mix of Process, Technology, and People Solutions at Northrop Grumman

    General Session:

    Knowledge Management Advanced Working Group (KM AWG )
    Using Knowledge Management to Influence New Ideas and Open Innovation

    Keynotes:
    Reinventing Knowledge Management
    What We Know and Don’t Know, and How Not to Forget It
    The Power of Habit
    Open Innovation and Knowledge Management

    Side Events:
    (informal) SIKM Leaders Community Dinner, May 2

17th APQC KM Conference & Training, April 23 – 27, 2012, Houston, TX, USA
Conference Theme: Beyond Knowledge Management: The Road to Knowledge-driven Excellence

    Pre-conference Training (Apr 23-25):
    Applying Process Management in Your Organization; Communities of Practice: Knowledge Management’s Killer App; Knowledge Elicitation: An Approach to Retain Valuable Knowledge; Knowledge Management Strategy; Knowledge Mapping; Measuring the Impact of Knowledge Management; Positioning Knowledge Management for the Future: An Advanced Practitioners Workshop; Process Frameworks and End-to-End Processes

    Pre-conference Sessions (Apr 25):
    Revitalizing U.S. Manufacturing with the Help of Knowledge Capture and Transfer (co-organizer: Association of Manufacturing Excellence)

    Conference Sessions (Apr 26-27):

    Breakout Sessions:

    Tracks: n.a. (4 Blocks)

    Best Practices from a Global MAKE Winner – Wipro Technologies
    Combining Social Computing and Organizational Development Efforts into a Virtual Technical Network at Merck
    Enabling the SPARK of Knowledge: A Sustainable Solution for Standard Processes and Related Knowledge at Chevron
    Knowledge War: Using Knowledge Management to Gain Strategic Advantage in Defense Intelligence at Defense Intelligence Agency
    Daily Applications in Knowledge Management (Aerospace)
    Improving the Flow of Knowledge in Product Development at Toro
    Improving the Thinking Side of Knowledge Management: A multi-year research project and examples from the U.S. Army Natick Soldier Research, Development and Engineering Center
    Creating a Global Virtual Hallway Using Yammer at Deloitte
    Driving K-based Change: A Hybrid of Western/Eastern Approaches at The World Bank
    Knowledge Management at Ecopetrol: A Real Case of Implementation
    The Merging of Knowledge Management Minds: How We Integrated Knowledge Management between Schlumberger and Smith International
    Product Schools: Experience-based Knowledge Transfer That Drives Results at General Mills
    Transforming the Boundaries of Collaboration Across Financial Regulatory Enterprises at Federal Reserve Bank of Cleveland
    Unleashing Potential through the Power of Stories at ManpowerGroup

    General Session:

    Designing the Next Big Thing – A Knowledge Management App

    Keynotes:
    Knowledge Management and Beyond
    PEAK: How Great Companies Get Their Mojo from Maslow
    Participatory Problem Solving: How the Democratization of Technology Makes Us Smarter
    The Road to Knowledge Driven Excellence is Paved with Conversation

    Panel Discussions:
    Revolutionizing Knowledge Management: Seamless Collaboration and Knowledge AnalyticsSM

    The Intersection of Knowledge Management, Content Management, Information Management and Records Management
    “Just Getting Started in Knowledge Management?” Ask the Knowledge Management Experts
    The State of New Media in Military and Government Settings (interactive session)
    Open Space Sessions

    Side Events:
    SIKM Leaders Community Dinner, Apr 26

Knowledge Management Symposium, September 23, 2011, San Antonio, CA, USA
(The San Antonio Human Resource Management Association (SAHRMA) with CPS Energy, the San Antonio Association for Organizational Development (SAAOD), and APQC)

16th APQC KM Conference & Training, May 9 – 13, 2011, Houston, TX, USA
Conference Theme: (Learn how knowledge management is changing the way we do business)

    Pre-conference Training and Workshops (May 9-11):
    Knowledge Mapping; Measuring the Impact of Knowledge Management; Applying Benchmarking Skills in Your Organization; Building and Sustaining Communities of Practice; Knowledge Management Strategies and Tactics for Business Results; Knowledge Management in a Day; Benchmarking Community of Practice Working Session

    Conference Sessions (May 12–13):

    Breakout Sessions:

    Alcoa World Alumina–Evolving Practices for Communities of Practice
    A.T. Kearney–Driving Organizational Value Using Knowledge Management at an International Consultancy
    El Paso Exploration & Production–You Have 30 Days to Launch a Knowledge Management Effort
    U.S. Army TRADOC–Transforming the U.S. Army’s Learning Model to Better Engage the Learner
    CEMEX–Creating a More Agile Organization by Enabling Collaboration with Social Networks
    Rockwell Collins, Inc.–Shifting Individual Knowledge Management Practices to Communication, Education, and Coaching
    Tata Chemicals Limited–A Journey of Knowledge Management: Insight to Intelligence to Innovation
    U.S. Navy Carrier Team One–Using Best of Class Knowledge Management to Mentor High Potentials
    APQC–Knowledge Management Maturity: A Panel Presentation and Discussion
    Marathon Oil–Building Knowledge Connections in Upstream Oil and Gas
    MWH–Measure Your Organization’s Knowledge Network and Identify Ways to Stretch Your Budget
    Singapore Armed Forces–A Knowledge Organization Ready and Equipped to Meet Future Security Challenges
    Deloitte Touche Tohmatsu Limited–Building Expertise in Knowledge Management
    Fluor Corporation–The Future of Knowledge Management: A Vision for 2020
    Pfizer –Demystifying Knowledge Mapping-An Approach to Understanding Community Knowledge
    Shell Exploration & Production–Passing the Knowledge Baton

    General Session:

    Keynotes:
    (7 Keynotes)
    Two Big Ideas… And A Few Myths
    How To Make Your Knowledge Management Program Really Matter
    Driving Business Excellence with Knowledge Sharing

15th APQC KM Conference & Training, April 26 – 30, 2010, Houston, TX, USA
Conference Theme: Driving Business Performance: The New Face of Collaboration

    Pre-conference Training (Apr 26-28):
    Applying Benchmarking Skills in Your Organization; Building and Sustaining Communities of Practice; Complimentary Benchmarking Community of Practice Working Session; Knowledge Mapping; Measuring the Impact of Knowledge Management; Knowledge Management Strategies and Tactics for Business Results

    Conference Sessions (Apr 29-30):

    Breakout Sessions:

    Improving Business Performance in the Global Enterprise—Successes, Failures, Lessons Learned – 3M
    Cultivating a Culture of Collaboration and Knowledge Sharing – Accenture
    The Lost Knowledge Management Measures: Cracking the Code
    Putting Web 2.0 to Work for You: An APQC Case Study
    Business Under Pressure—Knowledge Management Helps Companies Meet With Economic Challenges and Reorganization – Baker Hughes
    Enabling Cisco’s Advanced Service Deliverables Through Knowledge – Cisco Systems
    Relentlessly Obsess About Your Story – ConocoPhillips
    Knowledge Management in R&D at Corning – Corning Incorporated
    How ExxonMobil Teaches People to Think Like Experts – ExxonMobil
    Lessons Learned in Developing Knowledge Retention and Transfer Systems at John Deere – John Deere
    Integrating Knowledge Management into Change and Improvement – MetLife
    Design Events—A Collaborative Approach to Product Design – Michelin Americas Research
    Petrobras 2020—Knowledge Management Challenge: Support Business Sustainable Growth – Petrobras
    Knowledge Management as Catalyst—Imploding Paradigms to Enable Knowledge Warriors – U.S. Army Training and Doctrine Command (TRADOC) and BAE Systems
    Carrier Team One (CT1): Using Knowledge Management Increases Navy’s Bang for Taxpayers’ Buck – U.S. Navy

    General Session:

    Keynotes:
    The New Face(book) of Collaboration
    Thriving in the Era of the Empowered
    Knowledge in Judgment
    Knowledge Management for the Enterprise
    The Search for Insights in an Avalanche of Information
    Taking Knowledge Management from a Cost Center to a Value Center

14th APQC KM Conference & Training, May 11 – 15, 2009, Houston, TX, USA
Conference Theme: The Knowledge Transfer Revolution: New Paradigms, New Payoffs

    Pre-conference Training (May 11-13):
    Enterprise and Web 2.0 Tools for Knowledge Management Workshop; Knowledge Mapping Workshop; Building and Sustaining Communities of Practice; Applying Benchmarking Skills in Your Organization; Knowledge Management : Strategies and Tactics for Business Results; Measuring the Impact of Knowledge Management

    Conference Sessions (May 14-15):

    Breakout Sessions:

    Creating the Ah-ha Moment: Engaging Leadership to Drive Cultural Change at PricewaterhouseCoopers (PwC)
    Transferring Knowledge and Wisdom Across Generations at the Natick Soldier Research and Development Engineering Center (U.S. Army)
    To the Moon and Beyond: Capturing 50 Years of Human Spaceflight Knowledge at NASA

    General Session:

    Keynotes:
    (6 Keynotes)
    Knowledge Transfer Revolution
    The Future of Business
    Taking Knowledge Management to the Strategic Level: Opening Up the Strategic Knowledge Management (SKM) Option
    Leading in a Connected World

13th APQC KM Conference & Training, April 28 – May 2, 2008, Chicago, IL, USA
Conference Theme: The New Edge in Knowledge Management
(Sponsored by Sigma Flow and InQuira)

    Pre-conference Training (Apr 28-30):
    Applying Benchmarking Skills; Building and Sustaining Communities of Practice; Knowledge Management: Strategies and Tactics for Business Results; Knowledge Mapping; Measuring the Impact of Knowledge Management

    Conference Sessions (May 1-2):

    Breakout Sessions:

    Learning and Knowledge Meets Web 2.0 at IBM
    Making It Happen: Knowledge Management at the Working Level (and Up) at U.S. Department of State
    RELAY Structured Mentoring/Knowledge Transfer Process at Baker Hughes
    Using the Baldrige Framework to Understand Your Knowledge Management Needs at University of Texas M. D. Anderson Cancer Center
    Driving Process Enhancement Through Knowledge Management at Ernst & Young
    Integrating Knowledge Management into Business Strategy at MetLife
    Knowledge Transfer: What’s Tired and Typical, What’s Wired and New, What’s Superwired and Next? at Lockheed Martin Aeronautics
    Three ‘Ba’ Based Japanese Knowledge Management Approaches: How Successful Japanese Knowledge Management Companies Share Context to Create Their Unique Value
    Multi-Generational Knowledge Sharing at NASA: Courses, Wikis, Gaming, and Virtual Words — Oh My!
    Initiating Communities of Practice: A Case Study of Contagious Enthusiasm at Wyeth Biotech
    A New Way to Work
    The Effectiveness of Communities of Practice; From Anecdotes to Evidence at State Farm Insurance
    Driving Business Excellence with Formal Global Networks at ConocoPhillips
    Developing a Shadow Organization to ‘Make the Market’ for Knowledge at Vodafone
    How Do You Measure the Value of Knowledge Management? Accenture’s Story

    General Session:

    Launch of the KM Edge Web site

    Keynotes:
    The New Edge in Knowledge Management
    The Future of Knowledge
    From OJT to DVD: Knowledge Management and the Emerging Generations
    Unlocking Cool
    The Secret Language of Leadership: How Leaders Inspire Action through Narrative

    Panel Discussions:
    Knowledge Management Maturity Model

12th APQC KM Conference & Training, May 7 – May 11, 2007, Houston, TX, USA
Conference Theme: Knowledge Management and Innovation

    Pre-conference Training (May 7-9):
    …; Knowledge Management: Strategies and Tactics for Business Results;… Measuring the Impact of Knowledge Management

    Conference Sessions (May 10-11):

    Breakout Sessions:
    Communities: Hotbeds of Innovation at IBM

11th APQC KM Conference, May 1 – 5, 2006, Las Vegas, NV, USA
Conference Theme: Knowledge Management in a Global Economy

    Pre-conference Training (May 1-3):

    Conference Sessions (May 4-5):

10th APQC KM Conference, May 2 – 6, 2005, St. Louis, MO, USA
Conference Theme: The Expanding Presence of Knowledge Management

    Pre-conference Training (May 2-4):

    Conference Sessions (May 5-6):

9th APQC KM Conference, May 3 – 7, 2004, Grapevine, TX, USA
Conference Theme: Getting Results from Knowledge Management: Real-world Best Practices

    Pre-conference Training (May 3-5):
    Applying Benchmarking Skills in Your Organization; Building and Sustaining Communities of Practice; Knowledge Management Strategies and Tactics for Business Results; Knowledge Mapping; Managing Content and Knowledge; Measuring the Impact of Knowledge Management; Process Mapping

    Conference Sessions (May 5-7):

    Breakout Sessions:
    Leveraging Social Networks to Foster Communities of Practice
    Knowledge Management in Support of Global Business at ChevronTexaco
    Knowledge Leadership at State: Lessons Out of the Starting Gate
    Strategies for Getting at What Your Organization REALLY Knows
    The Growth of a Grassroots Knowledge Management Effort into an Enterprise Knowledge Management Effort
    Increasing the Productivity of Facilitated Lessons Learned Workshops
    Leveraging Knowledge for Competitive Advantage
    Surviving in a Sea of Gray
    Five Years of Locating Experts
    Knowledge Management as the Engine of Business Process Improvement
    Real Knowledge Integration in Mergers and Acquisitions
    Best Practices in Virtual Collaboration
    Culture Insight—The Key to Knowledge Management Success
    The Three Phases of Knowledge Management at Arup
    Building a Highly Skilled Work Force By Using a Knowledge Management Approach
    Expertise Locator Systems: Finding the Answers
    What’s Next for Knowledge Management? Evolution and Revolution
    What’s My Bottom Line? An Executive’s Lament To Knowledge Management Advocates
    Using Knowledge Management to Improve Business Performance
    PricewaterhouseCoopers’ Next Generation Knowledge Management Program

    General Session:

    Keynotes:
    Measuring the Impact of Knowledge Management
    Building a Winning Team
    Managing Personal Information and Knowledge
    Why Knowledge management Hasen’t Been Working – And How to Change That
    Designing Knowledge-based Conversations

    Panel Discussions:
    Knowledge Management goes to Mars

    Knowledge Fair

Sharing Best Practices in Knowledge Management – A Symposium
– October 8, 2003, Houston, TX, USA
– October 1, 2003, Phoenix, AZ, USA
– September 24, 2003, Washington, D.C., USA
– September 17, 2003, Minneapolis, MN, USA

    Introductions and Stage Setting
    Achieving Results Through the Use of Knowledge Management Best Practices and Lessons Learned
    The Business Case for Sharing Knowledge
    Tactical Tools: Knowledge Mapping
    Designing a Knowledge Management Approach

8th APQC KM Conference, April 28 – May 2, 2003, Huston, TX, USA
Conference Theme: Knowledge Management in Action: Real-World Best Practices

    Pre-conference Training (Apr 28-30):
    KM 101: A Knowledge Management Overview; Building and Sustaining Communities of Practice; Applying Benchmarking Skills in Your Organization; The Quest for Performance Excellence; Knowledge Management Strategies and Tactics for Business Results; Process Mapping; Knowledge Mapping; Establishing Performance Measures; Managing Content and Knowledge

    Conference Sessions (May 1-2):

    Breakout Sessions:
    The Make or Break Factors for Knowledge Management in a Knowledge-Intensive Pharmaceutical Company
    Coloring Knowledge at GE
    Using a Global Platform to Manage Content and Knowledge
    Effective Integration of Knowledge Management Into Business
    Knowledge Management Value Measurement—An Example Approach
    The Raytheon Cut at Knowledge Management: Lessons Learned from the Front
    CH2M HILL Knowledge Management: Turning Strategy into Action
    Halliburton Sees Value of Communities
    Using Effective Approaches to Engage an Organization in Knowledge Management Initiatives
    The Role of Communities in a Post-Merger Environment
    Replicating Six Sigma Success with Knowledge Networks
    The Paradox—or—What High-Tech Companies Could Learn from Low-Tech Companies About Knowledge Management
    Taxonomies and Metadata—The Process

    General Session:

    Keynotes:
    Keeping Knowledge Management Relevant and Meaningful
    Organizational Citizenship and the Democracy of Knowledge
    The Power of Leadership in Knowledge Management: The World Bank Story
    How Halliburton Gets Value from Knowledge Management … And Proves It

    Panel Discussions:
    Who Ya Gonna Call?”—Locating Experts

    Facilitated Practitioner Sessions:
    Mergers and Acquisitions: Retaining and Leveraging Knowledge
    Making Virtual Communities Thrive
    Knowledge Management and Innovation
    Information Overload Management

    Knowledge Fair

Sharing Best Practices in Knowledge Management – A Symposium, February 26, 2003, Thompson University, New York City, USA

    Achieving Results Through the Use of Knowledge Management Best Practices and Lessons Learned
    The Business Case for Sharing Knowledge
    Tactical Tools: Knowledge Mapping
    Case Study: Marsh – a network of knowledge managers to access critical business knowledge in a risk and insurance services firm
    Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Work Force
    Knowledge-Enabled Innovation

Share Best Practices in Knowledge Management: An Oil & Gas Symposium, October 23, 2002, APQC, Huston, TX, USA

    Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Work Force
    Where Are You Now? APQC’s Road Map to Knowledge Management Results: Stages of Implementation™
    Finding the Value Proposition: What is Your Business Rationale for Sharing Knowledge?
    Knowledge Mapping
    Case Study: BP’s Global “Knowledge Community” – efforts to energize the sharing of know-how

Share Best Practices in Knowledge Management: A Government Symposium, October 4, 2002, World Bank, Washington, DC, USA

    Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Work Force
    Where Are You Now? APQC’s Road Map to Knowledge Management Results: Stages of Implementation™
    Finding the Value Proposition: What is Your Business Rationale for Sharing Knowledge?
    Knowledge Mapping
    Case Study: The Army Medical Division’s (AMEDD’s) Deputy Commanders of Administration (DCAs)

7th APQC KM Conference, April 29 – May 3, 2002, Washington, DC, USA
Conference Theme: Navigating the Future of Knowledge Management

    Pre-conference Training (Apr 29-May 1):
    Knowledge Management: Strategies and Tactics for Business Results; Building and Sustaining Communities of Practice (CoPs); Applying Benchmarking Skills in Your Organization; Establishing Performance Measures; Knowledge Mapping; Managing Content and Knowledge

    Conference Sessions (May 2-3):

    Breakout Sessions:

    Knowledge Management Strategies:
    IM KNected: Delivering Value by Sharing Our Knowledge
    Developing and Implementing a Knowledge and Knowledge Management Strategy While Avoiding Common Pitfalls
    A Case Study of a Customer Service
    Best Buy Corporation’s Strategy for Expanding Knowledge Management
    Creating the Knowledge Management Business Case and Securing Sponsorship

    Knowledge Management Tools and Approaches:
    Good Communities of Practices/Bad Communities of Practices
    Connecting Engineering Professionals Around the World
    Enterprise Information Management
    Managing Content and Knowledge: Experience and Results from the 2001 APQC Study
    Using Knowledge Management to Improve Disaster Response
    Effective Knowledge-Sharing Intranets

    Knowledge Management Measurement:
    Taking the Measure of Know-How
    Knowledge Management Scorecard
    Knowledge-Sharing Leadership: What Works and Doesn’t Work
    Articulating Success in Knowledge Management Efforts

    Retaining Valuable Knowledge:
    Knowledge Management Activities at NASA Goddard Space Flight Center
    Leveraging Knowledge Across Projects in a Global Organization
    Capturing Tacit Knowledge: World Bank’sExperience with De-briefing
    Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Work Force
    Changing a Large Aerospace Company -Lessons from the Front

    General Session:

    Keynotes:
    5 keynote speakers

    Panel Discussions:
    The National Crisis: The Role of Knowledge Management

    Side Events:
    KIMPS Meeting

6th APQC KM Conference, September 10 – 14, 2001, Huston, TX, USA
(Co-sponsored by Knowledge Management Review)
Conference Theme: Next-Generation Knowledge Management: Enabling Business Processes

    Post-conference Training (Sep 12-14):
    Building and Sustaining Effective Communities of Practice; KM 101: A Knowledge Management Overview; Knowledge Management: Strategies and Tactics for Business Results

    Conference Sessions (Sep 10-11):

    Breakout Sessions:

    Knowledge Management Strategies:
    Connecting the Dots with Knowledge Brokering
    Developing an Integrated Enterprisewide Knowledge Architecture
    Crafting a Marketing Plan: Your Communications Strategy
    Strategic Management of the Knowledge Enterprise
    K Revolution: In Quest of Knowledge Dynamics-How Japan’s Leading Knowledge Management Companies Learn in the Knowledge Community

    Knowledge Management Tools and Approaches:
    A Road Map for Building and Sustaining Communities
    Knowledge Management in Defense: Information Superiority
    New Ways of Working in Shell
    InTouch: Delivering Results Through People-Focused Knowledge Management
    Navigating the Knowledge Management Dimension

    Knowledge Management Measurement:
    Show Me the Money: A Practical Framework for Knowledge Management Metrics
    How to Measure the Value of Knowledge Management
    Community HealthChecks-Measuring Maturity
    Ford Measures Up
    Assessing the Impact of Knowledge Management in an R&D Environment-Qualitative and Quantitative Measures

    Knowledge Management and Business Processes:
    Integrating Knowledge Management and Lean Sigma in the Pharmaceutical Industry
    Fresh Off the Press: Results from APQC’s Managing Content and Knowledge Study
    E&P; Life Cycle B2B, How Knowledge Management Enables e-Transformation
    Communities of Practices at Best Buy: Expanding Through the Enterprise
    Deploying Knowledge Management into a Process Enterprise Framework

    General Session:

    Keynotes:
    Knowledge Management: What’s Now and What’s Next?
    Knowledge and Corporate Culture; The Curious Success of Knowledge Management
    The Role of Intellectual Capital in Economic Success
    Why Knowledge Management is Critical to a Knowledge-Intensive Company
    Synthesizing Capability: The Key to Create a New Reality

    Panel Discussions:
    Strategic Issues in Knowledge Management (Keynote Panel)

5th APQC KM Conference, December 4 – 8, 2000, Las Vegas, NV, USA
Conference Theme: Taking Knowledge and Best Practices to the Bottom Line

    Pre-conference Training (Dec 4-6):

    Conference Sessions (Dec 7-8)
    ….

Knowledge Management Symposium: Applications for Government & Non-Profit Organizations, October 2-3, 2000, World Bank, Washington, D.C., USA

    General Session Keynotes:
    2 Keynotes TBD
    Where is Knowledge Management Heading?
    Storytelling: The Business Case for Paying Homage to the God of Orality

    General Session:
    Enlisting Management Support for Knowledge Management
    Knowledge Sharing in Education

    Breakout Sessions:
    Getting a Quick Start in Knowledge Management
    Communities of Practice
    Topic TBD
    Identifying Best Practices
    AIA Knowledge Center: A Design Process
    You Gotta Make a Match; Where the Rubber Hits the Road
    A Case Study of the HFMA Knowledge Network

4th APQC KM Conference, 22 – 26 May, 2000, San Antonio, TX, USA
Conference Theme: Showcasing Successful Knowledge Management Implementation

    Pre-conference Training (May 22-24):

    Conference Sessions (May 25-26):
    APQC’s Road Map to Knowledge Management Results: Stages of Implementation
    Capitalizing on Customer Knowledge
    Chevron Experience with Corporate Portals
    Communities of Practice: A Framework for Delivering Value with Knowledge Management
    Competitive Intelligence and Knowledge Management Convergence at Shell Services International, Inc
    Corporate Knowledge Management: The Organization for Knowledge Management and Business Transformation in a Large Enterprise
    Corporate Portal Taxonomy: A Key Driver for Successful Knowledge Management Implementation
    Creating a Culture of Community: Making Sticky Knowledge Leaky
    Developing Global Communities of Practice
    Embedding Knowledge Management into Everyday Life
    Finding and Transferring Internal Best Practices and Knowledge
    Getting a Quick Start in Knowledge Management
    Knowledge Mapping Quick Start
    Knowledge Sharing
    Leveraging Learning for Nortel Networks’ Time to Market Initiative
    Making New Mistakes
    Managing Customer Knowledge: New Demands Need New Approaches
    Successful Knowledge Management Practices Are Comprehensive
    Using Indigenous Knowledge to Adapt Global Best Practices to Local Conditions: The World Bank Experience
    Where the Rubber Hits the Road Customer-Facing Knowledge Exchange at the Federal Highway Administration
    You Gotta Make a Match

3rd APQC Knowledge Management Symposium (APQC Annual Conference), October 19 – 23, 1998, Williamsburg, VA, USA
Conference Theme: Knowledge Management: Lessons from The Leading Edge

    Pre-conference Education and Training (Oct 19-21):

    Conference Sessions (Oct 22-23):

    Focus Areas:
    Knowledge management strategies and projects
    Knowledge management for strategic planners
    Transfer of best practices and internal benchmarking
    Customer-focused knowledge management
    Networks and communities of practice
    Using information services to support knowledge management
    Knowledge management in government
    Knowledge Management Assessment Tool (KMAT) exercise
    Chief Knowledge Officer (CKO) panel

APQC Annual Conference, October 21 – 25, 1996, San Diego, CA, USA
Conference Theme: Knowledge Management and the Transfer of Best Practices

    Pre-conference Training and Workshops (Oct 21-23):
    Training: Transformation in the Workplace: the Power of the Individual;
    Applying Benchmarking Skills in Your Organization; Process Mapping; Knowledge Management for Competitive Advantage; Internal Benchmarking and the Transfer of Best Practices
    Workshops: Designing and Conducting a Successful Survey; Contact & Screening: Turn “No” Into “Yes”!; How to Prepare, Conduct, and Summarize a Site Visit; Benchmarking on the Internet

    Conference Sessions (Oct 24-25):

    Breakout Sessions:
    Making Knowledge Management Happen
    Feedback: Not Just Another Noise
    Building Organizational Capabilities to Take Information to Insight
    Knowledge and Values, a Foundation for Collaborative Teaming
    Pulling it All Together
    Chevron and Pacific Enterprises Discuss Their Knowledge Management IT Solutions
    Visualizing, Measuring, and Managing for Value, Intellectual Assets
    Moving Your Organization Toward Knowledge Management Practices…How to Start
    One Team, One Mission
    Customer Knowledge
    Knowledge Sharing at Texas Instruments
    The Scandia Navigator
    Two Knowledge Management Case Studies at Philip Morris
    European Knowledge Management Initiatives

    General Sessions:
    Best Practices are Everywhere
    Turning Knowledge Into Value
    Best Practice Transfer: The Hard Skills and the Very Hard Skills
    Knowledge Junkyards and Knowledge Gardens: Thinking Through Knowledge Management Technologies
    Knowledge Management Enablers

    Panel Discussions:
    Solutions for Information Technology and Knowledge Management

    Special Events (Oct 23):
    Common Interest Group (CIG) Forum
    – Creating Knowledge Through the New Product Development Process
    – Corporate Performance Measures
    Information Technology & Knowledge Management Consortium Session
    Aerospace & Defense Industry Forum

Knowledge Imperative Symposium, September 11 – 13, 1995, Huston TX, USA
Conference Theme: Using Knowledge to Compete
(Co-sponsored by Arthur Andersen)

    Perspectives on Knowledge management and Learning
    Doing Battle in the knowledge Revolution
    The Knowledge Management Model
    Waking the Sleeping Giant: Tapping into Your Organization’s Knowledge

    The Knowledge Management Assessment Tool (KMAT) Prototype
    Managing Knowledge in a Decentralized Learning Environment: The Chevron Way
    The Learning-Knowledge-Value Spiral and Tracking the Velocity of Knowledge to Value
    Building Knowledge Infrastructure: Creating Change Capabilities
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