Mini Track on Teaching IC and KM Chair – Mustafa Sagsan 9th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning – ICICKM 2012, 18-19 October, Bogotá, Colombia Challenges and Opportunities: Designing and Delivering a 21st Century Knowledge Management Education Program | Bedford
customer knowledge management
Customer Knowledge Management Competencies
Abstract: The purpose of this research is to understand the way a CRM project implementation may contribute to the success of the project. The approach of Knowledge Management Strategic Alignment was used as a theoretical framework and a case study was realised for this end. The case study allowed exploring the role of customer
Organizational knowledge leadership
Purpose: Knowledge management as a key top executive function has not been sufficiently explored in the leadership literature. This study seeks to examine the role of top executives in knowledge management by first building theoretical hypotheses and subsequently testing them. Hypotheses are developed through the integration of the knowledge management and leadership literatures