ICICKM 2012: Mini Track on Teaching Knowledge Management

9th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning – ICICKM 2012, 18-19 October, Bogotá, Colombia

Mini Track on Teaching IC and KM
Chair – Mustafa Sagsan

  • Challenges and Opportunities: Designing and Delivering a 21st Century Knowledge Management Education Program | Bedford Denise, Kent State University, Kent, USA
       Abstract: In 2001 Kent State University established a graduate level pro-gram that granted a Master of Science degree in Information Architecture and Knowledge Management. The Knowledge Management concentration was a cornerstone of that degree program. The Knowledge Management concentration has sustained and thrived over the past ten years, though the path has not always been easy or clear. This case study describes the challenges encountered and the solutions developed over the past ten years. The case study discusses nineteen challenges and their solutions, in hopes that other institutions may benefit from Kent State University’s les-sons learned and successes.
       Keywords: knowledge management education, knowledge management curriculum, course design, experiential learning, student learning models, knowledge management faculty credentials
  • Desiging a Seminar Programme on Customer Knowledge Management for the Hospitality Industry: A Theoretical Approach | Saner Tulen and Serife Eyupoglu, Near East University, North Cyprus
       Abstract: The management of knowledge has become highly important for all organizations. It is particularly vital for the hospitality industry with knowledge management playing a crucial role in achieving customer satis-faction, customer loyalty and ensuring repeat customers. This in turn cre-ates a competitive advantage. The aim of this study has been to increase the awareness of knowledge management in the hospitality industry. The authors propose designing and implementing a seminar programme tar-geted at informing 5 Star hotel managers in North Cyprus on the necessity and utilization of customer knowledge.
       Keywords: knowledge management, customer knowledge management, hospitality industry, 5-star hotels, North Cyprus
  • Teaching Artificial Neural Networks Course: A Draft for Management and Organization Master Programs | Zorlu Kursad, Ahi Evran University, Kirsehir, Turkey
       Abstract: This study aims to develop an academic program which offers both theoretical knowledge and application to teach Artificial Neural Nets (ANN) with a different analysis method for the students studying in the fields of management and organization. The study firstly presents basic information on a lesson formed and named “Use of ANN in Organizational Research”, in which the aim of the lesson, output targets, method of measurement and evaluation, references are presented and basic concepts of ANN, bases in literature, characteristics, advantages and disadvantages of ANN types are introduced within a period of 14 weeks. Besides, case studies on determining correlations in organizational research are dis-cussed and the subject-matter lesson plan is completed with an application stage. The lesson introduces practical information on MATLAB, which is proposed as an analysis program in the lesson. Supposing that the ANN method of analysis is new in the field of management and organization and considering its advantages argued in comparative research into various disciplines, it is possible to asset that such a lesson will offer original con-tributions and advantages to graduate students and potential researchers in the filed.
       Keywords: organizational studies, designing master programs, knowledge management, artificial neural network
  • From Homo Habilis to Information Age Hominids: Finding Links Between the Growth of IC and the Evolution of the Architecture of the Mind | Griffiths Paul David Richard, Birchman Group, Santiago, Chile and Henley Business School, Reading, UK
       Abstract: This paper assesses the pre-history of Intellectual Capital (IC) over the past million years based on the apparition of knowledge-rich arte-facts and events of a social nature. In this way it arrives at an external, “outside of the mind” view on the development of intellectual capital. The paper then goes on to ask: Can we study the growth of intellectual capital without understanding what is happening inside the mind? Can we explain the growth in intellectual capital over the last million years without under-standing how the mind has evolved over that period? Can the advent of those knowledge-rich artefacts and events be explained by changes in the architecture of the human mind? So the second part of this paper presents a model of the evolution of the architecture of the mind based on cogni-tive anthropology and evolutionary psychology, arriving at an internal, or “inside the mind” view on the development of intellectual capital. Finally, this paper engages in a discussion on how the “outside of the mind” and the “inside of the mind” views of growth of intellectual capital fit with each other, and extract lessons from this confrontation of views. It highlights the role of three factors (i.e., forethought, imagination and language) in getting us to where we are today.
       Keywords: intellectual capital, population, knowledge, knowledge man-agement, architecture of the mind, evolution
  • Transformational and Transactional Leaders: A Case Study in Higher Education | Varol Asaf, Firat University, Turkey and Serkan Varol, Lamar University, Beaumont, Texas, USA
       Abstract: Understanding and analyzing the difference between transfor-mational and transactional leadership is crucial in getting the whole con-cept of leadership theories in organizations. Transformational leadership is the most popular theory which has evolved from the elements of leader-ship such as traits, situational and transactional leadership that focuses on the role of organization and group performance. In transactional leader-ship, rewards and punishments are contingent upon the performance of the followers. On the other hand, transactional leadership makes clear that what is required and expected from their subordinates. If subordinates perform well, they receive reward. When they don’t perform well, a pun-ishment may apply. This method is not very often used in organizations In this research, first we have compared the transformational and transac-tional leadership theories and their applicability to the higher education institutions by integrating the characteristics of each model into the single instructor and having him to apply the assigned techniques to the class. Secondly, based on performance-productivity metrics and examination results, we have found that both transformational and transactional lead-ership techniques have their own strengths and weaknesses. Therefore, in this paper we proposed a hybrid approach which combines the best of each technique, which also provided better performance and productivity results. The findings are also deeply interpreted.
       Keywords: transformational and transactional leaders, management of higher education, leadership
  • Designing a Knowledge Management Syllabus: How Business Administration Students Learn at a Summer School | Yucel Recep, Kirikkale University, Turkey
       Abstract: Teaching knowledge management is one of the most growing interests in today’s universities program. A new syllabus for the bachelor degree (BA) business students at summer school should be covered in five different modules: (1) The knowing process (2) The hierarchy of knowledge (3A) The “knowledge management” definition and related discipline: histo-ry and roots (3B) The “knowledge management” definition and related discipline: Interdisciplinary perspectives and KM paradigms (4) KM in or-ganizations: requirements and advantages of models (5) Knowledge map-ping techniques and designing a new ‘Knowing Organization’: close ses-sion. The syllabus is suitable for creating awareness for the students on knowledge management discipline and practices at the introductory level. The syllabus provides high competitive advantage for the students’ profes-sional career.
       Keywords: KM syllabus, summer school, BA business students, KM disci-pline, KM teaching

Vélez White, C.M. et al. (Eds.): Proceedings of ICICKM 2012. The 9th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning. The Universidad del Rosario and the Universidad Jorge Tadeo Lozano, Bogotá, Colombia, 18-19 October 2012. Academic Conferences Limited, 2012.

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