Abstract: Knowledge management is an exciting career field for people who are looking to get into an industry which has a promising future and opportunities for career growth in the future. Knowledge management as a career path has become more popular in the 21st century simply because there is more knowledge to manage in
Publications
Books, articles, and press releases relevant to Knowledge Management education and the KM career path
Knowledge Management Team Roles in Customer Service
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Knowledge building in the International Association for Knowledge Management (IAKM)
Abstract: Knowledge building is a social process that is driven by the willingness of people to share their expertise and create new knowledge. Scientific Communities of Practice (CoPs) are communities of professors and researchers whose aim is to foster scientific knowledge generation. In the KM literature, research concerning this kind of CoPs has been
Knowledge Management Education in iSchools
Abstract: The emergence of Knowledge Management (KM) has raised an on-going debate on how it may relate to pre-existing fields and schools of thoughts. The main dispute focuses on whether Library and Information Science (LIS) and KM are distinct fields of specialisation. Whilst one school claims that KM is merely a new name for