Filed in: artificial intelligence

Support Knowledge Manager’s Day with AI

Videos | Knowledge Management education & training worldwide

Abstract: In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager

MediaWiki Users and Developers Conference (MUDCon)*

Knowledge Management conferences| Knowledge Management education & training worldwide

The biannual MediaWiki Users and Developers Conference (MUDCon), successor of the again merged annual Semantic MediaWiki Conference (SMWCon; held in fall in Europe) and the annual Enterprise MediaWiki Conference (EMWCon; held in spring in the USA), formerly the biannual Semantic MediaWiki Conference (SMWCon), and initially the SMW Camp and SMW (Users) Meetup, brings together developers,