Abstract: For each of the first three editions of the Encyclopedia of Information Science and Technology (2005, 2009 and 2015) but not for the fouth and fifth edition (2018 & 2020), Richard T. Herschel (Saint Joseph’s University, USA) wrote an article on the role of the chief knowledge officer. Read on and see how it
knowledge types
Customer Knowledge Management Competencies
Abstract: The purpose of this research is to understand the way a CRM project implementation may contribute to the success of the project. The approach of Knowledge Management Strategic Alignment was used as a theoretical framework and a case study was realised for this end. The case study allowed exploring the role of customer
Analyzing the Knowledge Management Job Market
Abstract: Nowadays companies have changed the way they do the business and have realized that they must explicitly manage their intellectual resources and capabilities in order to remain competitive. The consequence is a rise in demand for knowledge management professionals. Since knowledge management is an emerging discipline, presently there is no widely accepted competency