Abstract: Businesses are discovering the value of internal infomediaries. The disjunction between company employees and company knowledge hasn’t always been so acute. A business is, after all, a community of sorts, and every community has librarians, chroniclers, sages and gossips. But as the speed of business has accelerated, the tolerance for
technical communicator
Variety of titles: chief information, chief learning, and chief knowledge officers
Abstract: The need to manage what Hubert St. Onge, Director of Organizational Learning for Canadian Imperial Bank Corporation, describes as a firm’s intellectual capital, “the sum of human, structural, and customer capital,” has created opportunities for a new breed of executives skilled in leveraging valuable organizational knowledge. A variety of titles