The Knowledge Management Education Hub

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The Artificial Intelligence and Information Management Global Summit (AI+IM Global Summit), formerly the Association for Intelligent Information Management Conference (AIIM Conference), Association for Information and Image Management Conference (AIIM Conference), the AIIM Exposition & Conference (AIIMexpo), and the AIIM Show and Conference (AIIM Show), is the annual international conference of AIIM – The Association for Intelligent Information Management. Since 2003, it is supplemented by the UK-based Artificial Intelligence and Information Management Forum Europe (AI+IM Forum Europe), formerly the Association for Intelligent Information Management Forum Europe (AIIM Forum Europe), and the Association for Information and Image Management Forum United Kingdom (AIIM Forum UK), quasi-successor of the Association for Information and Image Management Roadshow (AIIM Roadshow) and the Information Management Expo (IM Expo).

Knowledge Management events: (Global Summit)

• Knowledge Management track (1998-2000; 2011)
• Pre-conference Forum: Knowledge Management (KM) and Selling KM to Your Organization (1999)

Co-located Certificate and Certification Courses: (Global Summit)

• Certified Information Professional Accelerator (Preparation) Workshop & Exam (since 2017)
• Social Business / Enterprise 2.0 (E2.0) Practitioner Certificate Course (2008-2011)

Co-located conferences: (Global Summit)

• SharePoint Summit (2010)
• On Demand Digital Printing & Publishing Strategy Conference and Exposition (2003-2011; from 2009-2011 together branded as info360)

Conference History:

AI+IM Global Summit 2025, March 31 – April 2, 2025, Atlanta, GA, USA

Conference Theme: TBD

Conference program TBD

Tracks:
Artificial Intelligence
Workflow and Process Automation
Intelligent Information Management and Information Governance
Leadership and Change Management

AI+IM Forum Europe 2024, 11-12 November 2024, Manchester, United Kingdom

Note: The AI+IM Forum Europe 2024 was originally scheduled as AIIM Forum Europe for 24-25 June 2024

Sessions:
Knowledge and Information Management, Creating Real Value for Projects
Information Management (IM) Insights and AI Governance: Raising Maturity and Riding the “AI Wave”!
Information Governance in 2025

AIIM Conference 2024, April 3-5, 2024, San Antonio, TX, USA

Conference Theme: Guardians of the Future (Celebrate AIIM’s 80th Anniversary and AIIM’s Future!)

Tracks:
Tech and Trends; Strategy; Next Practices; Future Skills

“Knowledge” relevant sessions:
Driving Digital Transformation with Knowledge Work Automation and GenAI (Solutions Keynote)
Unlocking Efficiency: M-Files AI-Powered Knowledge Work Automation platform
Balancing Innovation with Integrity: The Future of Private AI and Federated Learning
Challenges in Transitioning Information Custody in a Highly-Regulated Government Agency (CANCELLED)
Information Strategy Mastermind (Workshop)

Pre-conference Training Workshops (Apr 2-3):
Certified Information Professional Accelerator (Preparation) Workshop & Exam

AIIM Forum Europe 2023, 20 June 2023, London, United Kingdom

The Future of Information Management: Trends, strategies, tools and technologies for digital transformation

Sessions:
Industry Watch: The Future of Information Management
Information Management Pathways: New Skillsets, Career Mapping & Expanding Influence Within the Enterprise’
Panel discussion: Next Gen Professionals

AIIM Conference 2023, April 25-27, 2023, New Orleans, LA, USA

Conference Theme: Content in the Flow of Work

“Knowledge” relevant sessions:
Moving from Chaos to Knowledge – Four Steps to Intelligent Information Management (Thought Leadership RoundTable)
Tapping your Organizational Intelligence: be the knowledge management hero
Records Management on Steroids! How ChatGPT Will Reshape Knowledge Management (Solutions Showcase)

The Next Generation of Information Management Professionals (Intertactive Ask-Me-Anything Session)
The 3 C’s: Top Skills IM Professionals Need to Succeed
Find What you need When you Need it: new techniques for tagging and indexing (Thought Leadership RoundTable; CANCELLED)

Pre-conference Training Workshops (Apr 24&25):
Certified Information Professional Preparation Workshop & Exam

AIIM Forum Europe 2022, 22 June 2022, London, United Kingdom

Digital Transformation Requires Intelligent Information Management

Roundtables:
Creating and Capturing Information: How to Make the Paperless Office Finally Become a Reality!
Unstructured Data: Prepare for Tomorrow, Don’t Leave any Paper Behind
Extracting Intelligence from your Information – is your Unstructured Information, Machine Learning Ready?
Managing Information, Documents and Data in Hybrid Working Environments

Advisory Presentations:
Knowledge Management and Lean Six Sigma

AIIM Conference 2022, April 27-29, 2022, Denver, CO, USA

Conference Theme: Information. Elevated. Take your information management to new heights

“Knowledge” relevant sessions:
Powered by Knowledge: when people put information to work (Customer Fireside Chat)

Information in Context: best practices in information classification and extraction
The Future of Work: what skills do information management professionals need now (keynote)

Pre-conference Training Workshops (Apr 26):
Certified Information Professional Exam Prep Session

AIIM Forum Europe 2021, 18 November 2021, London, United Kingdom

Digital Transformation Requires Intelligent Information Management

Note: The AIIM Forum Europe 2021 was originally scheduled for 23 February 2021

Sessions:
TBD (CANCELLED)

AIIM Conference 2021, April 27-29 2021, Virtual venue

Conference Theme: A Galactic Digital Experience

Topics:
Intelligent Capture; Process Automation; Governance; Organizational Intelligence; Professional Skills

Conference program n.a.

Pre-conference Training Workshops:
—

AIIM Forum Europe 2020, 20 November 2020, London, United Kingdom

Digital Transformation Requires Intelligent Information Management

Sessions:
TBD (CANCELLED)

AIIM Conference 2020, March 3-5, 2020, Dallas, TX, USA

Conference Theme: —

“Knowledge” relevant sessions:
Know What Your Data is Telling You: Extracting the Right Information for Operational Excellence

Pre-conference Training Workshops (Mar 2/3):
Information Professionals Leadership Workshop
Certified Information Professional PreConference Study Group & Exam

AIIM Forum Europe 2019, 19 November 2019, London, United Kingdom

Digital Transformation Requires Intelligent Information Management

Sessions:
Riding the Data Storm
Shining a Light on Dark Data
Getting Stakeholder Buy-in for Information Governance: New Conversations and Proof Points
Information Management in a Complex Environment
Information Capture – The First Steps on Your Digital Transformation Journey
Capturing Vital Content
Top Tips for an Effective Information Governance Strategy
Risk, ROPA & Records: The Road to Effective Information Governance

AIIM Conference 2019, March 26-28, 2019, San Diego, CA, USA

Conference Theme: Your Digital Transformation Begins with Intelligent Information Management

Tracks:
Content Services, Process Services, Analytics Services; CIP led, WIIM led

“Knowledge” relevant sessions:
From ECM to Intelligent Information Management
The “Human” Side of Intelligent Automation
From Information Chaos to Intelligent Information Management
Will Intelligent Information Management Professionals Be Replaced by Intelligent Machines?
Inserting EMPATHY into Intelligent Information Management
Information Governance: what’s the payback?
Absolute Intelligence: Taking the Artificial Out of AI
Machine Learning and Artificial Intelligence for Everyone: Practical Approaches That ANY Organization Can Take Now

Pre-conference Training Workshops:
AIIM Certified Information Professional (CIP) Workshop

AIIM Forum UK 2017, 20 June 2018, London, United Kingdom

Sub-title: Youe Business, Your Process, Your Information feat. O365 Solutions
Conference Theme: Time to Transform Your Information Processes

Sessions:
Intelligent Capture
Intelligent Information Management – What Does it Really Mean to Your Business and Why?
Intelligent Information Management: Mindset for Transformation
Future-Proofing Critical Long-Term Information in the Age of Digital Transformation
How AI and Machine Learning are Unlocking the Full Potential of Your Data
Information Mismanagement – Time for a New Approach
Leveraging AI for Taxonomy Generation and Records Management Automation
Information Management Supporting Digital Transformation
How to Automate Information Governance and Compliance

AIIM Conference 2018, April 10-13, 2018, San Antonio, TX, USA

Conference Theme: Your Digital Transformation Begins with Intelligent Information Management

Conference program n.a.

Pre-conference Education:
AIIM Certified Information Professional (CIP) Prep Workshop, Exam, and Networking Lunch

AIIM Forum UK 2017, 21 June 2017, London, United Kingdom

Sub-title: Youe Business, Your Process, Your Information feat. O365 Solutions
Conference Theme: Time to Transform Your Information Processes

Sessions:
Mastering the Challenge of Unstructured Data
Why Inline Intelligence Matters?
Information Without Boundaries – The Future of ECM
Using Deep Learning to Achieve Real Straight Through Processing
The Power of Information Management as an Agent for Business Transformation
Streamlining Inherited Capture Silos

AIIM Conference 2017, March 13-16, 2017, Orlando, FL, USA

Conference Theme: —

Conference program n.a.

Pre-conference Education:
AIIM Certified Information Professional (CIP) Prep Workshop, Exam, and Networking Lunch

AIIM Forum UK 2016, 22 June 2016, London, United Kingdom

Sub-title: Youe Business, Your Process, Your Information
Conference Theme: Time to Transform Your Information Processes

Sessions:
Crawling from the Chaos: The Future of the Information Profession
Intelligent Capture
Email is the Key for Information Governance at Aon-Hewitt
Records Managers: Reports of Their Demise Have Been Greatly Exaggerated
Information Management made SIMPLE in the Complexity Age

AIIM Conference 2016, April 26-28, 2016, New Orleans, LA, USA

Conference Theme: Digital Transformation in Action

Tracks:
Automation, Governance, Insights

“Knowledge” relevant sessions:
Information Management – The Technology Doesn’t Matter
Pssst! Information Management Professionals – Don’t Get Left Behind!
Digital Transformation Or Digital Illusion? (roundtable)
Information Governance – Have You Had the Conversation with Your Executives Yet?

Pre-conference Education:
AIIM Certified Information Professional Briefing

AIIM Forum UK 2015, 24 June 2015, London, United Kingdom

Sub-title: Youe Business, Your Process, Your Information
Conference Theme: What’s New in Information Management?

Sessions:
Making Sense of the Information Chaos
Who manages data?
The Future of Content is Cognitive
Practical Implementation of Information Governance

AIIM Conference 2015, March 18-20, 2015, San Diego, CA, USA

Conference Theme: Digital Transformation: Embarce the Chaos

Tracks:
Risk, Automate, Insight, Engage

“Knowledge” relevant sessions:
Innovative Use of SharePoint 2013 for KM in a 9000+ Person Organization

Pre-conference Education:
AIIM Certified Information Professional (CIP) Briefing

AIIM Forum UK 2014, 25 June 2014, London, United Kingdom

Sub-title: Information Management, Documents & Collaboration
Conference Theme: Information as a key commodity: Local, Mobile, Social, Ubiquitous

Sessions:
Information Governance — Necessary Evil or A Bridge to the Future?
Intelligent Capture – ‘Show me the Money’
Data: Ownership to Guardianship – Whose Data is it?
Implementing Effective Information Governance to Reduce Risk: How is RM Technology and Practice Changing with the Adoption of Cloud, Social and Mobile Technologies?
Rethinking Information Management in the Age of Information Explosion
Seven Trends to Track for Information Management

AIIM Conference 2014, April 1-3, 2014, Orlando, FL, USA

Conference Theme: Information to Action: Engage – Process – Control

Tracks:
Engage, Process, Control

“Knowledge” relevant sessions:
KM Finally Becomes a Reality Through Search-Based Applications
Finding The Signal in the Noise: Bringing Predictive Analytics To the Information Governance Space
Knowledge Strategy: Your Leadership Advantage (Panel Discussion)
Profiles in Information Management Leadership
Zero-Based Information Governance: Breaking the Paralysis of Inaction
Governance in the Midst of Chaos: Maintaining “Control” in the Face of Social, Mobile, and the Cloud
When Being A Records Manager is Not Enough
Overcoming Information Chaos (Keynote)

Pre-conference Education:
AIIM Certified Information Professional (CIP) Briefing

AIIM Conference 2013, March 20-22, 2013, New Orleans, LA, USA

Conference Theme: Extreme Information: Volume – Variety – Devices

Conference Program: Day 3 n.a.

Tracks:
Engagement, Governance, Interaction

“Knowledge” relevant sessions:
Too big to know – the solution to too much data is more data (Keynote)
Knowledge-sharing in the best military staff on the planet – Engaging the people who support the 18th chairman of the Joint Chiefs of Staff
Turning to nature for clues to enhancing information governance
Defensible disposal as part of an information governance strategy
Breaking bad: How to improve governance and control in open environments
The evolution of today’s knowledge worker
Information is power. Only if you can find it
Smart and Semantic – Stop asking people to manage information and start teaching machines to do it

Pre-conference Education:
AIIM Taxonomy and Metadata Practitioner Training Program
AIIM Certified Information Professional (CIP) Workshop

AIIM Conference 2012, March 20-22, 2012, San Francisco, CA, USA

Conference Theme: Managing Information in the Social, Local, and Mobile Era

Tracks:
Control, Engage, Process

“Knowledge” relevant sessions:
Rise of the Networked Enterprise (Keynote)
Future of Content Management
To Make Sense of Data, First Make Sense of People (Keynote)
Building the Smarter Enterprise
Two Types of Collaboration and Ten Requirements for Using Them
Expand, Unlearn, and Ignore
Information Governance: What Works and What Doesn’t
The Five Stages of Emergent Collaboration
Better Than the Black Box: An Empirical Approach to Taxonomy Development
From Content Chaos to Corporate Collaboration – Turning the Information Deluge into Business Advantage

Pre-Conference Training:
—

AIIM 2011 Expo + Conference, March 21 – 24, 2011, Washington, DC, USA

Conference Theme: Find new ways to capture, store, analyze, access and deliver enterprise information
(in conjunction with ON DEMAND Conference & Expo branded as info360)

Conference program n.a.

Tracks: (Conferences @ info360)
BI Summit @ info360, BPM & Workflow, Business Productivity Apps, Cloud Computing, Data Capture & Imaging, Document Management, Enterprise Collaboration & Social Media, Enterprise Content Management, eDiscovery, eGov, Executive Summit @ info360, Information Organization & Access, Knowledge Management, Mobile Content Management, Portals & Web Content Management, Records Management

TRACK: Knowledge Management
Building an Effective Collaboration Framework
Where ECM Fits in Your Knowledge Management and Information Management Strategies
Making Content Actionable: Extending the Use of Enterprise Content Assets with Search-Driven Applications
Building a Collaborative/Social Enterprise on a Global Scale: How Merck Did It
Knowledge Management for Analytic Professionals & Teams
Synchronize Your Approach to Information Management
Knowledge Optimization: Key Concepts and Tips for Using Your Knowledge Assets to Deliver Results
Social Knowledge Networks: From Theory to Successful Reality
Liberating Collaboration and Social Software for Knowledge Management
Experience Management: Managing Accumulated Knowledge Assets into Better Results

Pre-conference Education:
AIIM Social Business / Enterprise 2.0 (E2.0) Practitioner Certificate Course

AIIM 2010 Expo + Conference, April 20 – 22, 2010, Philadelphia, PA, USA

(in conjunction with ON DEMAND Conference & Expo branded as info360 and SharePoint 2010 Summit)

Conference program n.a.

Tracks:
BPM / Workflow, Collaboration / Social Software, Data Capture + Imaging, eDiscovery, Document Management, ECM Essentials, Information Organization + Access, Records Management, SharePoint, Web Content Management / Portals, Web Services / SaaS, Technology Trends Spotlight: Mobile Content Management

Pre-Conference Certificate Programs:
AIIM Enterprise 2.0 (E2.0) Practitioner Program

AIIM 2009 – International Exposition and Conference, March 30 – April 2, 2009, Philadelphia, PA, USA

(in conjunction with ON DEMAND Conference & Expo branded as info360)

Conference program n.a.

Tracks:
BPM/Workflow. Collaboration/Social Software, Compliance + Risk Management, Data Capture + Imaging, Digital Rights Management, Document Management, ECM Fundamentals, Email Management, Information Classification/Taxonomies, Records Management, Search + Text Mining, Web 2.0/Enterprise 2.0, Web Content Management/Portals, Web Services

Pre-Conference Certificate Programs:
Intensive AIIM Enterprise 2.0 (E2.0) Practitioner Program

AIIM 2008 – International Exposition and Conference, March 3 – 6, 2008, Boston, MA, USA

Sub-title: The Content and Information Management Event
(in conjunction with On Demand Digital Printing & Publishing Strategy Conference and Exposition)

Conference program n.a.

Tracks:
Content Management, Search/Info Access, Portals/Collaboration, Business Intelligence, Document Management, Imaging / Data Capture, Classification/Taxonomy, Business Process Management, Records Management Compliance, Web CMS, Storage/Security, Application Development

Pre-Conference Certificate Programs: I
Intensive AIIM Enterprise 2.0 (E2.0) Practitioner Program

AIIMexpo 2007 – Conference & Exposition, April 16 – 19, 2007, Boston, MA, USA

Sub-title: The Enterprise Content & Information Management Event
Conference Theme: Drowning in a sea of information? Consider this your lifeline…
(in conjunction with On Demand Digital Printing & Publishing Strategy Conference and Exposition)

Tracks:
Compliance & Risk Management, Digital Rights Management, Document and Records Management, ECM Essentials, Information Infrastructure, Information Classification, Taxonomies & Metadata, Managing Unstructured Data, Organizational Management, Product Selection and Implementation Best Practices, Publishing Automation, Search and Text Mining, Web Content Management/Portals, Web Services, Workflow/Business Process Management

“Knowledge” relevant sessions:
Driving Organizational Agility and Innovation through Informal Knowledge Transfer
From Business Intelligence to Blogs and Workflow to Wikis: Accelerating Both Empowerment and Governance in a Rapidly Expanding World of Information (Keynote)
Prevent Identity Theft Using Information Capture
Blog This! Wiki That! A Gentle Introduction to Blogs and Wikis

Pre-Conference Workshops:
Developing Enterprise Taxonomies

AIIMexpo 2006 – Conference & Exposition, May 16 – 18, 2006, Philadelphia, PA, USA

Sub-title: The Enterprise Content & Document Management Event
Conference Theme: The New World of Content and Information Management
(in conjunction with On Demand Digital Printing & Publishing Strategy Conference and Exposition)

Tracks:
Portals, Content & Collaboration, Information Management, Search & Findability, Business Intelligence & Analytics, Content Management Architecture, Infrastructure & Applications, Information Capture: The On-Ramp to an ECM Solution, Centralizing Your Assets: Store, Retrieve & Preserve, Communicate & Manage, Understanding the Content: Measure, Monitor, & Analyze, Government Focus

“Knowledge” relevant sessions:
Folksonomies vs. Taxonomies: Power to the People
The Information Workplace: Moving Beyond Next Generation Content, Collaboration, Portal and Productivity Tools
Managing the Semantics of Information Integration

Pre-Conference Certificate Programs:
—

AIIMexpo 2005 – Conference & Exposition, May 17 – 19, 2005, Philadelphia, PA, USA

Sub-title: The Enterprise Content & Document Management Event
Conference Theme: Intelligent Information: when you need it. Where you need it. How you need it.
(in conjunction with On Demand Digital Printing & Publishing Strategy Conference and Exposition)

Conference Tracks:
Information Compliance; Storage, Preservation, & Security; Document & Data Capture; Content Management; Business Process Management; Emerging ECM Trends & Technologies; Messaging On Demand

“Knowledge” relevant sessions:
Collaboration Station: Improving Productivity and Increasing the Knowledge Sharing

Pre-Conference Workshops:
Information Capture Professional Workshop

AIIMexpo 2004 – Conference & Exposition, Mar 8 – 10, 2004, New York City, NY, USA

Sub-title: The Enterprise Content & Document Management Event
(in conjunction with On Demand Digital Printing & Publishing Strategy Conference and Exposition)

Conference program n.a.

Tracks:
Content Management; Enterprise Applications; Disaster Prevention & Recovery; Forms Processing & Recognition; Internet Management; Storage; Security; Film-Based Imaging Pavilion; Long-term archival solutions

AIIM 2003 Conference & Exposition, April 7-9, 2003, New York City, NY, USA

Sub-title: The Enterprise Content Management Event
(in conjunction with On Demand Digital Printing & Publishing Strategy Conference and Exposition and Collaborate 2003)

Tracks:
Strategize, Deliver, Capture, Manage, Preserve, Store

“Knowledge” relevant sessions:
BPA & BAM – Together Enabling Zero – Latency Knowledge Management
The Use Of Topic Maps For Describing Knowledge Structure: The Ferret Expert System
Enterprise Information Capture & Delivery: Recognition Software

Pre-conference Workshops: —

AIIM 2002 Conference & Exposition, March 5 – 8, 2002, San Francisco, CA, USA

Conference Theme: Connecting to the Power of Enterprise Content Management

Tracks:
Content Management; Content Presentation and Delivery; Electronic Business and Internet Technologies; Industry Standards and Best Practices; Electronic Document Management Foundation Technologies; Strategic Management Issues

“Knowledge” relevant sessions:
Building the Collaborative Enterprise

Pre-conference Tutorials:
—

AIIM 2001 Conference & Exposition, April 30 – May 3, 2001, New York City, NY, USA

Conference Theme: Enterprise Content Management: Business Magic for the Bottom Line

Tracks:
E-Business; Content Management; Records & Document Management; Web Based Technologies; Information Delivery; Strategic Management Issues; The Survivor Series

“Knowledge” relevant sessions:
How to Make Successful Document Management and Knowledge Management Implementations
Knowledge Management: A Marriage of Data and Documents
KM Sharing Strategies

Pre-conference Forums:
—

AIIM 2000 Conference & Exposition, April 9 – 12, 2000, New York City, NY, USA

Conference Theme: Technologies Driving E-Business

Conference Program n.a.

Tracks:
Electronic Bill Presentment & Payment, Workflow, Legacy Integration, Security, Data Mining, Knowledge Management

AIIM ’99 Show & Conference, April 12 – 15, 1999, Atlanta, GA, USA

Tracks:
Workflow; Nets/E-Commerce; Document Management (Technology Trends); Document Management (Management Trends); Core Technologies; Knowledge Management; Capture/Scanning; Nets /E-Commerce; Integration Issues; Banking/Finance; Engineering/Mfr.; Healthcare; Insurance; Government; Media & Storage; Outsourcing/Standards; Customer Care; Legal/Security Issues

TRACK: Knowledge Management
Is There Knowledge Management?
Selecting a Document/ Knowledge Solution: A Practical
Does Your Company Know What It Knows? Harnessing Enterprise Knowledge
Knowledge Management Across the Enterprise
Managing the Knowledge Management Enterprise

TRACK: Others
Architecting an Advanced Document and Knowledge Management Platform
Linking the Information Management Value Chain: From Records Management to Knowledge Management (panel discussion)

Pre-conference Forums:
Knowledge Management (KM) and Selling KM to Your Organization (Sponsored by KMWorld Magazine)

Opening Remarks, Overview and Objectives: What is KM? And Why Should You Care?
Conducting a Knowledge Audit: Needs Assessment and Readiness
Measuring KM: Setting Realistic Objectives and Milestones
KM Processes: The Seven Business Functions That Benefit from Knowledge-Based Systems
KM Technology and Infrastructure Choices
Selling KM: Gaining Executive Buy-In and Grassroots Support
The Future of KM In Your Organization: Scale-Out Opportunities

AIIM ’98 Show & Conference, May 11 – 14, 1998, Anaheim, CA, USA

Tracks:
Capture/Scanning Technologies; Core Technologies; Document Management “Management Trends”; Document Management “Technology Trends”; Engineering/Manufacturing; Healthcare; Integration Issues; Industry Issues; Net/E-Commerce; Knowledge Management; Media & Storage; Workflow

TRACK: Knowledge Management
Knowledge Management: Career High Ground for Information Managers
Knowledge Management: Benchmark Results
Data Mining: Digging for Gold Nuggets
The Practice of Knowledge Management
The New Workflow Imperative: Knowledge Management in the customer Service Era

TRACK: Others
Exponential Value: Moving from Content to Knowledge

Pre-conference Forums:
—

…