Process Renewal Group (PRG)*
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Custom logoThe Process Renewal Group (PRG) has offered the following Knowledge Management education and training opportunities:
Training
On Site training seminars and workshops
- Knowledge Management for Enterprise Advantage
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Seminar Outline:
Why Knowledge and Why Now?
The W5 of Knowledge
Measuring Knowledge Value
Knowledge Sharing
Case Study 1: Internet Technology Company
Organizing Knowledge
Typical Knowledge Management Solutions
Knowledge Management Technologies
The Knowledge Sharing Culture
Case Study 2: Regulatory Agency
A Framework for Aligned Knowledge Development
Summary - Building Better CRM Solutions through Knowledge Management
(aka Knowledge & Customer Relationship Management Convergence for Enterprise Advantage)-
Seminar Outline:
Why Knowledge is Critical for CRM?
The Foundation of KM for CRM
Stakeholder Relationship Needs for CRM
Case Study 1: Internet Technology Provider
Workshop 1: Documenting Relationship Needs and Criteria for Given Scenario
Knowledge-Led Business Processes to Deliver CRM Solutions
Workshop 2: Building a CRM Process Architecture and Prioritizing CRM Change
Designing Knowledge Sharing Processes
Organizing Knowledge
Workshop 3: Finding the Knowledge to Support the Priority CRM Processes
Workshop 4: Defining the Processes to Deliver the Knowledge
Knowledge Management Technologies for eCRM Support
The Knowledge Sharing Culture
A Framework for Aligned Relationship, Process, Knowledge and Technology Development
Case Study 2: Regulatory Agency
Summary
Web Channels
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