The livepro Annual Forum and Gala Awards, formerly the Livepro Customer Experience Knowledge Management Forums (Livepro Forums or CX KM Forums), the Livepro Customer Knowledge Management Forums (CKM Forums), and the livepro User (Knowledge) Forum, is a series of events to inform, showcase, and award customers which use livepro’s Knowledge Management solution for customer service
customer relationship management
livepro
The livepro (Livepro and livepro Australia), formerly livepro Australia and livepro, a registered trademark of Web Systems Integration (founded by IMC Communications), offers the following Knowledge Management education and training
Knowledge Management Team Roles in Customer Service
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Knowledge Champions for Knowledge-Centered Support
Abstract: Many knowledge management initiatives start out strong but lose effectiveness over time. We have found in our customer base that there are natural Knowledge Champions that emerge organically, and they have been instrumental in keeping up the momentum of the knowledge programs at their companies. It is important to identify them based on
engage Knowledge Management Conference**
The engage Knowledge Management Conference will take a deep dive into how organisations are having to handle more information every day than ever before, as nearly 2.5 quintillion bytes of data are generated daily. This sheer amount of data can quickly become unwieldy on both a company and at employee level – by joining this