Process Renewal Group (PRG)*

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The Process Renewal Group (PRG) has offered the following Knowledge Management education and training opportunities:

Training

On Site training seminars and workshops

  • Knowledge Management for Enterprise Advantage
      Seminar Outline:
      Why Knowledge and Why Now?
      The W5 of Knowledge
      Measuring Knowledge Value
      Knowledge Sharing
      Case Study 1: Internet Technology Company
      Organizing Knowledge
      Typical Knowledge Management Solutions
      Knowledge Management Technologies
      The Knowledge Sharing Culture
      Case Study 2: Regulatory Agency
      A Framework for Aligned Knowledge Development
      Summary
  • Building Better CRM Solutions through Knowledge Management
    (aka Knowledge & Customer Relationship Management Convergence for Enterprise Advantage)

      Seminar Outline:
      Why Knowledge is Critical for CRM?
      The Foundation of KM for CRM
      Stakeholder Relationship Needs for CRM
      Case Study 1: Internet Technology Provider
      Workshop 1: Documenting Relationship Needs and Criteria for Given Scenario
      Knowledge-Led Business Processes to Deliver CRM Solutions
      Workshop 2: Building a CRM Process Architecture and Prioritizing CRM Change
      Designing Knowledge Sharing Processes
      Organizing Knowledge
      Workshop 3: Finding the Knowledge to Support the Priority CRM Processes
      Workshop 4: Defining the Processes to Deliver the Knowledge
      Knowledge Management Technologies for eCRM Support
      The Knowledge Sharing Culture
      A Framework for Aligned Relationship, Process, Knowledge and Technology Development
      Case Study 2: Regulatory Agency
      Summary

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