The Consortium for Service Innovation Member Summit (CSI Member Summit), officially: Consortium Member Summit, formerly the Customer Support Consortium Members Conference and Customer Support Conference (CS), is a gathering where the CSI delves into the work of the previous year and explore what’s coming next on such topics like customer service, success and engagement (Knowledge-Centered
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American Productivity and Quality Center Conference (APQC Conference)*
The American Productivity and Quality Center Conference (APQC Conference), formerly the APQC Process and Knowledge Management Conference and the seperate APQC Knowledge Management Conference (started in 1995) and APQC Process Conference (started in 2011), is a two-days conference with 3-days pre/post-conference training/workshops, since 2022 branded as Learning Lab Workshops. The conference provides an opportunity for