Abstract: There are two key problems in designing curriculum for knowledge management (KM). The first is that what the business community means by KM is in many cases not what the academic community understands the term to mean. Second, professional schools while providing the educational background needed for subsequent more senior positions, tend to
customer capital
Chief Knowledge Officers 2005, 2009, and 2015
Abstract: For each of the first three editions of the Encyclopedia of Information Science and Technology (2005, 2009 and 2015) but not for the fouth and fifth edition (2018 & 2020), Richard T. Herschel (Saint Joseph’s University, USA) wrote an article on the role of the chief knowledge officer. Read on and see how it
Chief Knowledge Officers affect customer capital
Abstract: Tangible results are the most powerful weapon Chief Knowledge Officers (CKOs) have for persuading their companies to adopt the knowledge management agenda. Today, in small medium enterprises (SMEs), CKOs can take a more strategic perspective, scanning the enterprise to discover how they might improve customer relations as well as promote knowledge management practices.