Abstract: For each of the first three editions of the Encyclopedia of Information Science and Technology (2005, 2009 and 2015) but not for the fouth edition (2018), Richard T. Herschel (Saint Joseph’s University, USA) wrote an article on the role of the chief knowledge officer. Read on and see how it changed from an information
customer capital
Chief Knowledge Officers affect customer capital
Abstract: Tangible results are the most powerful weapon Chief Knowledge Officers (CKOs) have for persuading their companies to adopt the knowledge management agenda. Today, in small medium enterprises (SMEs), CKOs can take a more strategic perspective, scanning the enterprise to discover how they might improve customer relations as well as promote knowledge management practices.