American Productivity and Quality Center (APQC)

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American Productivity and Quality Center (APQC) offers the following Knowledge Management education and training opportunities:

Conferences

  • Annual Knowledge Management Conference (inkl. pre-conference workshops/training) 1)
    List of Workshops
  • APQC MENA Knowledge Management Conference, November 18-19, 2015, Dubai, United Arab Emirates 2)
    APQC’s first Knowledge Management Conference in the Middle East and North Africa region. During the one day conference, participants will discover the strategies and best practices being used to harness the power of knowledge management within their organizations. Hear first-hand the approaches being used inside leading organizations around the world to forge new connections, enhance the flow of knowledge, and improve the feedback loops that enable continuous improvement.

    • Conference Theme: Managing Knowledge: A Timeless Asset in Challenging and Changing Times
    • Pre-Conference Workshops: Communities of Practice; Knowledge Management Strategy
  • APQC Knowledge Management Symposium**
    With a limited group size, this single-day session offers Knowledge Management practitioners an intimate forum for exploring recent research findings, reviewing case studies, and discussing proven approaches for achieving true Knowledge Management success. Through small-group discussion and industry-specific case studies, individuals who are already familiar with Knowledge Management concepts and approaches will gain greater insight as they learn to create and improve their organization’s knowledge management initiatives.

    • Knowledge Management Symposium: Applications for Government & Non-Profit Organizations, October 2-3, 2000, World Bank, Washington, D.C., USA
    • Share Best Practices in Knowledge Management: A Government Symposium, October 4, 2002, World Bank, Washington, DC, USA
    • Share Best Practices in Knowledge Management: An Oil & Gas Symposium, October 23, 2002, APQC, Huston, TX, USA
    • Sharing Best Practices in Knowledge Management – A Symposium
      February 26, 2003, Thompson University, New York City, USA
      September 17, 2003, Minneapolis, MN, USA
      September 24, 2003, Washington, D.C., USA
      October 1, 2003, Phoenix, AZ, USA
      October 8, 2003, Houston, TX, USA

Webinars, Chats & Podcasts

  • Monthly Knowledge Management Community Calls (Webinars)
    List of Community Calls
  • Virtual Knowledge Management Roundtables 3)
    List of Roundtables
  • On-demand Webinars
    • 2019: Sharing Knowledge Across the Supply Chain
    • 2018: Introduction to Knowledge Management: Knowledge Management Essentials
    • Since 2016: Monthly Knowledge Management Community Calls
    • Managing Project Knowledge (Collection)
  • Knowledge Management Chats (on twitter)
    • Sep 11, 2014 Connection between Knowledge Management & Process Improvement
    • Mar 05, 2014: Collaboration
    • Feb 12, 2014: Engagement
  • Podcasts on topics in Knowledge management
    List of Podcasts
    • Knowledge Management Podcasts
      • Mar 2019: How to Cultivate a Collaborative Culture with Daniel Coyle
      • Feb 2019: Why You Need a Knowledge Management Vision: Stan Garfield Interview
      • Mar 2018: Knowledge Management Expert Stan Garfield Talks About Latest Knowledge Management Trends
      • Jan 2018: Insights and Surprises About Next-Generation Communities of Practice
      • Aug 2017: Should Knowledge Management Embrace Doing More With Less?
      • May 2017: Getting Project Managers Involved in Knowledge Management
      • Mar 2017: Collaboration and Trust in the Virtual Workplace
      • Feb 2017: Challenge of Balancing Collaboration With Potential of Distractions
      • Aug 2016: Barriers To Knowledge Sharing: Overcoming Distance and Building Strong Knowledge Management
      • Jul 2016: Barriers to Knowledge Sharing: Creating Well-Aligned Measures; Barriers to Knowledge Sharing: Securing Sponsorship; Why Knowledge Management Matters For Process Improvement
      • May 2016: Barriers to Knowledge Sharing: Creating Awareness; Barriers to Knowledge Sharing: Making More Time
      • Mar 2016: Knowledge Management 101; How To Make Sure Mentoring Works For Your Organization
      • Feb 2016: APQC’s Knowledge Management Experts Explore the Impact of Cognitive Computing; Knowledge Management 101
      • Jan 2016: Why You Need a Knowledge Management Strategy, Business Case, and Engagement Plan
    • Big Thinkers, Big Ideas interview series
      • What Airbnb Can Teach Knowledge Management About Transformation
      • How Wise Are Your Leaders?
      • Dr. John Medina on Connections Between Our Brains, Knowledge Management, and Organizing Information
      • Louis Richardson of IBM on Changing of Collaboration, Knowledge Management, and Better Business Results
      • Turning Data Into Story People Will Understand With Narrative Science CEO
    • Process and Performance Management Podcasts
      – How to Tie Knowledge to Process

Certification**

  • APQC Connected Learning™ Knowledge Certificate (Knowledge Management Certificate)
    Completion of all e-learning modules of the Knowledge Management Starter Kit
  • APQC Connected Learning™ Practitioner Certificate (Certified Knowledge Management Practitioner)
    Connected Learning™ Knowledge Certificate requirements and Face-to-Face Simulation Labs
  • Trainer certification

Training

On-site/Public Trainung (currently on-site only)

  • 2019 courses

    Duration: ½ day or 1 day
    Strategic Planning for Knowledge Management
    Develop a Knowledge Management Strategy
    Evolve & Sustain your Knowledge Management Program
    Plan & Align Your Communities of Practice Strategy
    Design, Launch and Sustain Your Community of Practice
    Transferring Critical Knowledge
    Knowledge Mapping (2002-present)
    Strategies for Measuring Knowledge Management
    Organizational Readiness for Knowledge Managers
    Create a Value Path for Your Knowledge Management Approach
    Knowledge Management Engagement Practices that Work

    Duration: ½ day
    Breaking Down the Barriers to Knowledge Management
    The Executive Leader’s Role in Knowledge Managemant

    Duration: 1 day
    Techniques for Communicating Knowledge Management

  • Past courses:

    Building and Sustaining Communities of Practice (2001-2018)
    Knowledge Management Strategies and Tactics (for Business Results) (2001-2018; previously “KM 201 and 301”)
    – KM 201: Strategies for Leveraging Knowledge (2000-2001)
    – KM 301: Designing, Implementing and Measuring Knowledge Management Initiatives (was: Implementing and Measuring Your Knowledge Management Approach)
    Managing Content and Knowledge (2002-2018)
    Measuring the Impact of Knowledge Management (-2018)
    Communities of Practice: Knowledge Management’s Killer App (2013-)
    Knowledge Elicitation: An Approach to Retain Valuable Knowledge (2013-)
    Knowledge Management Strategy (2013-)
    Knowledge Management for Educators (2001-)
    Knowledge Sharing for Educators (2002-2004)
    Communities of Practice (2002)
    Storytelling: The Art of Effectively Communicating Knowledge Throughout Your Organization (2001-)
    KM 101: A Knowledge Management Overview / Managing Knowledge for Results (2000-)
    – The Transfer of Knowledge & Best Practices (now offered as KM 101)
    In the Know: A Knowledge Management Overview (in conjunction with Visitors Day) (1999-2000)
    Transforming the Individual: Using Creativity & Innovation in a Knowledge Environment (1998-1999)
    Knowledge Management for Competitive Advantage (1997-1999)
    Internal Benchmarking and the Transfer of Best Practices (1996-1997)
    Knowledge Management: A Strategic Perspective (1996)
    Concepts of Knowledge Management (1996)

Pre-Member Meeting Training Courses


    2010: Knowledge Management in a Day

    2004: APQC’s Knowledge Management Workshop (in conjunction with the 1st Member Meeting & Training)

Workshops

    – 2008: “Web 2.0 for Knowledge Management” practitioner series (clooaborative dialogue)
    – May 2005: Sustaining Knowledge Management in the Drug Industry: Six Pillars to Success (New Thinking workshop)
    – Apr 2005: Integrating Knowledge Management and Organizational Learning (Hosted by Accenture)
    – 2003: Retaing Valuable Knowledge: A Government and Nonprofit Workshop
    – 2004: Sharing Best Practices in Knowledge Management and Performance Measurement

Executive Speeches/Briefings

    – Knowledge Management (2001-)
    – Developing a Knowledge Management Strategy (2010-2016)
    – Implementing Communities of Practice (2010-2016)
    – Managing Knowledge Within an Aging Work Force (2010-2016)
    – Human Capital Management (2010-2016)
    – Linking Knowledge Management to Process to Drive Business Performance (2016)

Speaker Topics

    Dr. Carla O’Dell
    Your Brain on Knowledge Management – Decoding the Cognitive Science Behind Knowledge Management
    How to Transfer Knowledge and Best Practices and Lessons Learned
    Best Practices in Knowledge Management
    “Social Goes to Work” – Sharing Knowledge Using Social Media
    Knowledge Analytics
    Experts Retiring? What to do now
    Uncover Your Hidden Experts

    Cindy Hubert
    Building and Maturing Your Knowledge Management Capabilities
    Measuring the Impact of Knowledge Management
    Embedding Knowledge Management Into the Flow of Work
    Knowledge Management as 1st Responder

    Lauren Trees (was: Jim Lee)
    Knowledge Management Strategy
    Knowledge Management Communities of Practice
    Knowledge Management and Social Media
    Knowledge Management and Virtual Collaboration

    Marisa Brown
    Open Innovation
    Improving Idea Generation Through Collaboration
    Improving the Flow of Knowledge in Product Development

e-Learning (Certification) Courses* (now available as CD-ROM; certification no longer offered)

  • Knowledge Management Starter Kit 2004 (Reference: Exec Guide)
    Knowledge Management 101: A Knowledge Management Overview
    Building and Sustaining Communities of Practice
    Knowledge Management Strategies and Tactics for Business Results
    Establishing Performance Measures
    Knowledge Mapping
    Content and Knowledge Management Systems
  • Knowledge Management Starter Kit
    Knowledge Management 101: A Knowledge Management Overview (2002-2004)
    Content and Knowledge Management Systems (2004)
    Knowledge Management Strategies and Tactics for Business Results (2002-2004)
    Building and Sustaining Communities of Practice (2002-2004)
    Knowledge Mapping (2003-2004)
    Knowledge Management: Approaches to Implementation (2002-2004)
    Measuring Your Knowledge Management Initiatives (2002-2004)
    Facilitating Change: Creating a Knowledge-Sharing Environment (2002-2004)
    Information Literacy Toolkit* (2002-2004)
    Learning in a Virtual World* (2002-2004)
  • *Included with permission of Department of the Navy Chief Information Officer. Offered free with purchase of Knowledge Management Starter Kit only

Training Material

  • Best Practices Acceleration/ Multimedia Training Toolkits: Knowledge Management, Communities of Practice, Knowledge Retention and Transfer, Content Management
  • Connected Learning training CD-ROMs: Knowledge Management Starter Kit

Communities

  • Knowledge Management Advanced Working Groups (KM AWGs)
    – Annualy since 2007/08

Web Channels

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