American Productivity and Quality Center (APQC)

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American Productivity and Quality Center (APQC) offers the following Knowledge Management education and training opportunities:

Conferences & Workshops

  • Annual Knowledge Management Conference (inkl. pre-conference workshops/training) 1)
    List of Workshops
  • MENA Knowledge Management Conference, November 18-19, 2015, Dubai, United Arab Emirates 2)
    During the conference, participants will discover the strategies and best practices being used to harness the power of knowledge management within their organizations. Hear first-hand the approaches being used inside leading organizations around the world to forge new connections, enhance the flow of knowledge, and improve the feedback loops that enable continuous improvement.

    • Conference Theme: Managing Knowledge: A Timeless Asset in Challenging and Changing Times
    • Workshops: Communities of Practice; Knowledge Management Strategy

Web-based learning

  • Monthly Knowledge Management Community Calls (Webinars)
    List of Community Calls
  • Virtual Knowledge Management Roundtables 3)
    List of Roundtables
  • (Other) On-demand Webinars
    – 2018: Introduction to Knowledge Management: Knowledge Management Essentials
    – 2017: Here’s How We Got Knowledge management to Work at Abbott Laboratories
    – Managing Project Knowledge (Collection)
  • Knowledge Management Chats (on twitter)
  • Podcasts on topics in Knowledge management
    List of Podcasts
    • Knowledge Management Podcasts
      • Feb 2019: Why You Need a Knowledge Management Vision: Stan Garfield Interview
      • Mar 2018: Knowledge Management Expert Stan Garfield Talks About Latest Knowledge Management Trends
      • Jan 2018: Insights and Surprises About Next-Generation Communities of Practice
      • Aug 2017: Should Knowledge Management Embrace Doing More With Less?
      • May 2017: Getting Project Managers Involved in Knowledge Management
      • Mar 2017: Collaboration and Trust in the Virtual Workplace
      • Feb 2017: Challenge of Balancing Collaboration With Potential of Distractions
      • Aug 2016: Barriers To Knowledge Sharing: Overcoming Distance and Building Strong Knowledge Management
      • Jul 2016: Barriers to Knowledge Sharing: Creating Well-Aligned Measures; Barriers to Knowledge Sharing: Securing Sponsorship; Why Knowledge Management Matters For Process Improvement
      • May 2016: Barriers to Knowledge Sharing: Creating Awareness; Barriers to Knowledge Sharing: Making More Time
      • Mar 2016: Knowledge Management 101; How To Make Sure Mentoring Works For Your Organization
      • Feb 2016: APQC’s Knowledge Management Experts Explore the Impact of Cognitive Computing; Knowledge Management 101
      • Jan 2016: Why You Need a Knowledge Management Strategy, Business Case, and Engagement Plan
    • Big Thinkers, Big Ideas interview series
      • What Airbnb Can Teach Knowledge Management About Transformation
      • How Wise Are Your Leaders?
      • Dr. John Medina on Connections Between Our Brains, Knowledge Management, and Organizing Information
      • Louis Richardson of IBM on Changing of Collaboration, Knowledge Management, and Better Business Results
      • Turning Data Into Story People Will Understand With Narrative Science CEO
    • Process and Performance Management Podcasts
      – How to Tie Knowledge to Process
  • Workshops, Training & Certification

  • Pre-Member Meeting Training Courses
  • Building and Sustaining Communities of Practice (was: Communities of Practice: KM’s Killer App)
  • Knowledge Management Strategies and Tactics (was ” Knowledge Management: Strategies and Tactics for Business Results” and “KM 201 and 301”)
  • Knowledge Mapping
  • Managing Content and Knowledge
  • Measuring the Impact of Knowledge Management
  • Past workshops, training & certification courses
    • Certified Knowledge Management Practitioner
    • Knowledge Elicitation: An Approach to Retain Valuable Knowledge
    • Knowledge Management Strategy
    • Knowledge Management in a Day
    • Making Web 2.0 Work for You
    • Internal Benchmarking & the Transfer of Best Practices
    • Concepts of Knowledge Management
    • Knowledge Management for a Competitive Advantage
    • Knowledge Management: A Strategic Perspective
    • Transforming the Individual Using Creativity & Innovation in a Knowledge Environment
    • In The Know A Knowledge Management Overview (in conjunction with Visitors Day)
    • Knowledge Management 101: Managing Knowledge for Results (formerly known as Transfer of Knowledge & Best Practices)
    • Knowledge Management 201: Strategies for Leveraging Knowledge
    • Knowledge Management 301: Designing, Implementing and Measuring KM Initiatives
    • Knowledge Management Symposium: Applications for Government & Non-Profit Organizations
    • The Transfer of Knowledge & Best Practices (THIS COURSE IS NOW OFFERED AS KM 101)
    • APQC: Knowledge Management Briefing
    • Knowledge Management for Educators
    • Knowledge Sharing for Educators
    • Storytelling: The Art of Effectively Communicating Knowledge Throughout Your Organization
    • Workshop: Sharing Best Practices in Knowledge Management and Performance Measurement
    • Workshop: Sustaining Knowledge Management in the Drug Industry Six Pillars to Success
    • Workshop: Integrating Knowledge Management and Organizational Learning
    • Transforming the Individual: Using Creativity & Innovation in a Knowledge Environment

Executive Speeches/Briefings…

  • …on topics in Knowledge Management
    – Human Capital Management
    – Implementing Communities of Practice
    – Inspiring Innovation Across the Enterprise
    – Knowledge Management Strategy
    – Linking Knowledge Management to Process to Drive Business Performance
    – Managing Knowledge Within an Aging Workforce

Multimedia Training Material

  • Best Practices Acceleration/ Multimedia Training Toolkits: Knowledge Management, Communities of Practice, Knowledge Retention and Transfer, Content Management


  • Knowledge Management Advanced Working Group (KM AWG)

Web Channels

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