American Productivity and Quality Center (APQC)

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American Productivity and Quality Center (APQC), formerly the American Productivity Center (APC), offers the following Knowledge Management education and training opportunities:

Communities

  • APQC’s Council for Advancing Knowledge Management (2024-present)
  • Knowledge Management Advanced Working Groups* (KM AWGs; annualy since 2007/08)
      2017-18: How to Build Trust and Engagement with Virtual Teams (#11)
      2016-17: Breakthroughs in expertise location and recommending high value content to employees
      2015-16: How Cognitive Computing Supports Knowledge Management
      2014-15: Accelerating the Rate of Learning
      2013-14: Barriers to Knowledge Sharing; APQC’s Knowledge Flow Matrix
      2012-13: n.a.
      2011-12: Strategic and tactical concerns associated with collaboration in the global workplace; Knowledge Analytics; Data & Analytics
      2010-11: The role of social networking in the workplace
      2009-10: Making KM Fun; Implementation Guidelines for Measuring Collaboration; Mobile KM
      2008-09: The Intersection of Innovation and Knowledge Management; Knowledge Management Design Principles
      2007-08: APQC’s Levels of Knowledge Management Maturity
  • Consortium Benchmarking Best-Practices Study Groups (since 1995)
      …?
      2002: Using Knowledge Management to Drive Innovation
      2001: Retaining Valuable Knowledge; Managing Content and Knowledge
      2000: Building and Sustaining Communities of Practice
      1999: Successfully Implementing Knowledge Management
      1998: Creating a Knowledge Sharing Culture; Expanding Knowledge Externally
      1997: Europe – The Learning Organisation & Knowledge Management; Using Information Technology for Knowledge Management
      1996: Emerging Best Practices in Knowledge Management
  • KNOW Alliance* (2000-?)1)

Certification Training/Courses

  • Knowledge Excellence Certification courses
    • APQC Master Certified Knowledge Manager in Strategy and Implementation (MCKM:SI) (3 days; Live virtual/On-site)2)
    • APQC Master Certified Knowledge Transfer Professional (MCKTP) (3 days; Live virtual)2)
  • APQC Certified Knowledge Manager** (3 days on-site)2)3)
  • APQC Certified Knowledge Transfer Specialist** (3 days Live virtual)2)
  • APQC Connected Learning™ Knowledge Certificate (Knowledge Management Certificate)**
    Completion of all e-learning modules of the Knowledge Management Starter Kit
  • APQC Connected Learning™ Practitioner Certificate (Certified Knowledge Management Practitioner)**
    Connected Learning™ Knowledge Certificate requirements and Face-to-Face Simulation Labs
  • Trainer certification (APQC-certified trainer on knowledge management)

Conferences

  • APQC’s Knowledge Management Conference* 1)
    (inkl. pre-conference workshops/training)
    List of Workshops
    20262025202420232022202120202019201820172016201520142013201220112010200920082007...20042003200220012000199819961995
    Boot Camps:
    Knowledge Fundamentals Boot Camp

    Learning Labs:
    Transferring Critical Knowledge

    Workshops:
    Designing & Sustaining Communities of Practice
    Fundamentals of Content Management
    Leading Successful AI Initiatives,
    Essential Skills to Map Processes & Knowledge
    Managing Change
    Governance Essentials
    Integrating Process & Knowledge

    Boot Camps:
    Knowledge Fundamentals (2 days)

    Learning Labs:
    Applying Knowledge Practices in the Flow of Work (1 day)

    Workshops:
    Essential Skills to Map Processes & Knowledge (1 day)
    Designing & Sustaining Communities of Practice (1/2 day)
    Governance Essentials for Process & Knowledge Management (1/2 day)
    Integrating Process & Knowledge (1/2 day)

    LEARNING LABS: (full day)
    Building a High-Powered Knowledge Management Strategy
    Transferring Critical Knowledge
    Embedding Knowledge in the Flow of Work

    WORKSHOPS: (half day)
    Introduction to Knowledge Management
    Governance Essentials for Process & Knowledge Management
    Integrating Process & Knowledge
    Knowledge Elicitation
    Master Class in Knowledge Management

    “Knowledge” LEARNING LABS:

    1. Embedding Knowledge in the Flow of Work
    2. Building a High-Powered Knowledge Management Strategy
    3. Transferring Critical Knowledge

    “Knowledge” WORKSHOPS:

    1. Knowledge 101
    2. Knowledge Mapping Skills
    3. Establishing Effective Measures & Analytics
    4. Integrating Process and Knowledge
    5. Adoption = (Change + Communications + Engagement) X Culture Master Class (led by APQC Member TechnipFMC)
    NEW! Learning Lab Workshops

    1. Breakthrough Improvement from Team-Based Engagement
    2. Apply Process Frameworks to Achieve Higher Performance
    3. Build a High-Powered Knowledge Management Strategy
    4. Embed Knowledge in the Flow of Everyday Work
    5. Leverage Process Management Best Practices
    6. Focus Knowledge Transfer for Business Continuity
    NEW! Learning Lab Workshops (Conference & Workshops CANCELLED)

    1. Breakthrough Improvement from Team-Based Engagement
    2. Apply Process Frameworks to Achieve Higher Performance
    3. Build a High-Powered Knowledge Management Strategy
    4. Embed Knowledge in the Flow of Everyday Work
    5. Leverage Process Management Best Practices
    6. Focus Knowledge Transfer for Business Continuity
    Workshops (Conference & Workshops CANCELLED)

    1. Knowledge Management Essentials
    2. Introduction to Communities of Practice
    3. Setting Up a Knowledge Management Program
    4. Developing and Launching a Community of Practice
    5. Activities to Business Outcomes Knowledge Mapping
    6. Making the Case for Knowledge Management
    7. Strategic Planning for Knowledge Management
    8. Strategies for Measuring Knowledge Management
    9. Evolving Your Knowledge Management Program
    10. Breaking Down the Barriers to Knowledge Management
    11. Technology Trends and Knowledge Management
    12. Aligning Knowledge Management Activities to Business Outcomes
    13. Putting Knowledge in the Flow of Everyday Work
    14. Techniques for Communicating Knowledge Management
    15. Using Knowledge Management to Impact the Customer Experience
    16. Transferring Critical Knowledge
    1. Knowledge Mapping
    2. Design, Launch, and Sustain Your Communities of Practice
    3. Breaking Down the Barriers to Knowledge Sharing
    4. Knowledge Management Engagement Practices That Work
    5. Call to Action: Defining A Business Value Proposition for Your Knowledge Management
    6. SMILE: You’re a Community Manager
    7. Plan and Align Your Communities of Practice Strategy
    8. Evolve and Sustain Your Knowledge Management Program
    9. Is Your Organization Ready for Knowledge Management?
    10. Strategies for Measuring Knowledge Management
    11. Keeping Your Communities Program on TARGET (Communities of Practice with Stan Garfield)
    12. Creating a Value Path for Your Knowledge Management Approach
    13. Using APQC’s Knowledge Management Framework
    14. Transferring Critical Knowledge
    15. Creating Trust in Teams
    16. Developing a Knowledge Management Roadmap (CANCELLED)
    17. The Executive Leaders Role in Knowledge Management
    18. Strategic Planning for Knowledge Management
    19. Process Essentials for Knowledge Management
    20. Techniques for Communicating Knowledge Management
    1. Design, Launch, and Sustain Your Communities of Practice
    2. Knowledge Mapping
    3. Plan and Align Your Communities of Practice Strategy
    4. Process Essentials for Knowledge Management
    5. Transferring Critical Knowledge
    6. Breaking Down the Barriers to Knowledge Management
    7. Knowledge Management Engagement Practices That Work
    8. Techniques for Communicating Knowledge Management
    9. Building a Business Case for Knowledge Management
    10. Creating the Value Path for Your Knowledge Management Approach
    11. Strategies for Measuring Knowledge Management
      Develop a Knowledge Management Strategy
    12. Evolve and Sustain Your Knowledge Management Program
    13. The Executive Leader’s Role in Knowledge Management
    14. Organizational Readiness for Knowledge Managers
    15. Strategic Planning for Knowledge Management
    1. Benchmarking Skills for Knowledge Management
    2. Building a Business Case for Knowledge Management
    3. Communities of Practice I:
      Align to Strategy and Plan Communities of Practice Approach
    4. Communities of Practice II:
      Design, Launch, and Sustain Your Communities of Practice
    5. ExperienceChange: A Year of Experience in One Day
    6. Knowledge Management Strategy I:
      Creating a Call to Action and Developing a Knowledge Management Strategy
    7. Knowledge Management Strategy II:
      Design and Implement Knowledge Management Capabilities and Evolve and Sustain Your Knowledge Management Strategy
    8. Knowledge Management Master Class
    9. Knowledge Mapping
    10. Measuring the Impact of Knowledge Management
    11. Process Essentials for Knowledge Management
    12. Transferring Critical Knowledge
    1. Communities of Practice Fundamentals
    2. Communities of Practice Advanced
    3. ExperienceChange: A Year of Experience in One Day
    4. ExperienceInnovation
    5. Knowledge Management Influence Skills – The Soft Stuff is the Hard Stuff
    6. Knowledge Management Strategy Fundamentals
    7. Knowledge Management Strategy Advanced
    8. Knowledge Mapping
    9. Measuring the Impact of Knowledge Management
    1. Communities of Practice
    2. Design Thinker: Experience Innovation
    3. Knowledge Management Strategy
    4. Knowledge Mapping
    5. Knowledge Management Influence Skills
    6. Measuring the Impact of Knowledge Management
    1. Communities of Practice
    2. Knowledge Management Strategy
    3. Knowledge Mapping
    4. Knowledge Elicitation
    5. Measuring the Impact of Knowledge Management
    1. Knowledge Management Strategy
    2. Knowledge Elicitation: An Approach to Retain Valuable Knowledge
    3. Communities of Practice: Knowledge Management’s Killer App
    4. Measuring the Impact of Knowledge Management
    5. Knowledge Mapping
    6. Change Marketing: A Different Way to View Change
    1. Applying Process Management in Your Organization
    2. Communities of Practice: Knowledge Management’s Killer App
    3. Knowledge Elicitation: An Approach to Retain Valuable Knowledge
    4. Knowledge Management Strategy
    5. Knowledge Mapping
    6. Measuring the Impact of Knowledge Management
    7. Positioning Knowledge Management for the Future: An Advanced Practitioners Workshop
    8. Process Frameworks and End-to-End Processes
    1. Applying Benchmarking Skills in Your Organization
    2. Building and Sustaining Communities of Practice
    3. Knowledge Management in a Day
    4. Knowledge Management Strategies and Tactics for Business Results
    5. Knowledge Mapping
    6. Measuring the Impact of Knowledge Management
    7. Benchmarking Community of Practice Working Session
    1. Applying Benchmarking Skills in Your Organization
    2. Building and Sustaining Communities of Practice
    3. Complimentary Benchmarking Community of Practice Working Session
    4. Knowledge Mapping
    5. Measuring the Impact of Knowledge Management
    6. Knowledge Management Strategies and Tactics for Business Results
    1. Enterprise and Web 2.0 Tools for Knowledge Management Workshop
    2. Knowledge Mapping Workshop
    3. Building and Sustaining Communities of Practice
    4. Applying Benchmarking Skills in Your Organization
    5. Knowledge Management : Strategies and Tactics for Business Results
    6. Measuring the Impact of Knowledge Management Workshop
    1. Building and Sustaining Communities of Practice
    2. Knowledge Management: Strategies and Tactics for Business Results
    3. Knowledge Mapping
    4. Measuring the Impact of Knowledge Management
    1. Knowledge Management: Strategies and Tactics for Business Results
    2. Measuring the Impact of Knowledge Management
    3. …
    …
    1. Applying Benchmarking Skills in Your Organization
    2. Building and Sustaining Communities of Practice
    3. Knowledge Management Strategies and Tactics for Business Results
    4. Knowledge Mapping
    5. Managing Content and Knowledge
    6. Measuring the Impact of Knowledge Management
    7. Process Mapping
    1. KM 101: A Knowledge Management Overview
    2. Building and Sustaining Communities of Practice
    3. Applying Benchmarking Skills in Your Organization
    4. The Quest for Performance Excellence
    5. Knowledge Management Strategies and Tactics for Business Results
    6. Process Mapping
    7. Knowledge Mapping
    8. Establishing Performance Measures
    9. Managing Content and Knowledge
    1. Knowledge Management: Strategies and Tactics for Business Results
    2. Building and Sustaining Communities of Practice (CoPs)
    3. Establishing Performance Measures
    4. Knowledge Mapping
    5. Managing Content and Knowledge
    1. Building and Sustaining Effective Communities of Practice
    2. KM 101: A Knowledge Management Overview
    3. Knowledge Management: Strategies and Tactics for Business Results
    May 2000
    n.a.
    Dec 2000
    n.a.
    n.a.
    Training:

    1. Transformation in the Workplace: the Power of the Individual
    2. Applying Benchmarking Skills in Your Organization
    3. Process Mapping
    4. Knowledge Management for Competitive Advantage
    5. Internal Benchmarking and the Transfer of Best Practices

    Workshops:

    1. Designing and Conducting a Successful Survey
    2. Contact & Screening: Turn “No” Into “Yes”!
    3. How to Prepare, Conduct, and Summarize a Site Visit
    4. Benchmarking on the Internet
    n.a.
    • APQC MENA Knowledge Management Conference, November 18-19, 2015, Dubai, United Arab Emirates
      (Co-organizer: Projacs International)
  • APQC Knowledge Management Symposium**
    With a limited group size, this single-day session offers Knowledge Management practitioners an intimate forum for exploring recent research findings, reviewing case studies, and discussing proven approaches for achieving true Knowledge Management success. Through small-group discussion and industry-specific case studies, individuals who are already familiar with Knowledge Management concepts and approaches will gain greater insight as they learn to create and improve their organization’s knowledge management initiatives.

    • Knowledge Management Symposium, September 23, 2011, San Antonio, CA, USA
      (The San Antonio Human Resource Management Association (SAHRMA) with CPS Energy, the San Antonio Association for Organizational Development (SAAOD), and APQC)

    • Sharing Best Practices in Knowledge Management – A Symposium
      February 26, 2003, Thompson University, New York City, USA
      September 17, 2003, Minneapolis, MN, USA
      September 24, 2003, Washington, D.C., USA
      October 1, 2003, Phoenix, AZ, USA
      October 8, 2003, Houston, TX, USA
    • Share Best Practices in Knowledge Management: An Oil & Gas Symposium, October 23, 2002, APQC, Huston, TX, USA
    • Share Best Practices in Knowledge Management: A Government Symposium, October 4, 2002, World Bank, Washington, DC, USA
    • Knowledge Management Symposium: Applications for Government & Non-Profit Organizations, October 2-3, 2000, World Bank, Washington, D.C., USA
  • APQC Best Practices Study Knowledge Transfer Sessions (KTS)
    • …
    • Successfully Implementing Knowledge Management, February 7-9, 2000, Houston, Texas
    • …

Webinars, Chats & Podcasts

  • Monthly Knowledge Management Community Calls (Webinars)
    List of Community Calls
    2026202520242023202220212020201920182017201620152014201320122011201020092008...
    (most available as on-demand webinars; some public)

    • Sep 2026: Is Your Knowledge AI-Ready? (Members only); Knowledge as a Product: Scaling Knowledge Management (KM) Through Persona-Driven Delivery
    • Aug 2026: Rethinking Training Value in an AI-Driven Learning Landscape; Fueling AI Success: Why Every Organization Needs a Knowledge Management (KM)‑Powered AI Center of Excellence
    • Jul 2026: Aligning Strategy, Process, Knowledge and Technology for Smarter Operations
    • Jun 2026: Reimagining Knowledge Management in the Era of AI (Members only); Activate What You Learn: Closing the Gap Between Learning and Doing
    • Apr 2026: The Next Generation of Knowledge Management Roles
    • Mar 2026: The Integration Advantage: Closing Skills Gaps Through Learning and Knowledge Practices (Members only)
    • Feb 2026: Top Knowledge Management Priorities & Trends for 2026
    (most available as on-demand webinars; some public)

    • Dec 2025: Rethinking Organizational Productivity (Members only; Roundtable Discussion)
    • Nov 2025: The Hidden Power of Unstructured Data: AI with Tom Davenport
    • Oct 2025: The Great Retirement Crisis: Safeguarding Knowledge Amid the Boomer Exodus (Sponsored by eGain)
    • Sep 2025: Unlocking Collaboration Across Boundaries (KM + Supply Chain))
    • Aug 2025: Unlock the Power of Communities of Practice: Research Insights and Expert Perspectives
    • Jul 2025: Building a Tailored Process Framework Using APQC, Six Sigma, and Knowledge-Driven Processes (Members only); Future-Ready Knowledge Management (KM): Unlock Essential Skills and Expertise
    • Jun 2025: Navigating AI’s Impact on Knowledge Management (Members only Roundtable); AI in Action: Transforming Knowledge Capture and Retrieval
    • May 2025: APQC 2025 Conference Wrap up and Interactive Roundtable: Integrate. Influence. Impact.
    • Mar 2025: Understanding Knowledge Transfer: Sharing Strategies for Success (Members only Roundtable); The Essentials of Knowledge Transfer
    • Feb 2025: Top Knowledge Management Priorities & Trends for 2025
    (most available as on-demand webinars; some public)

    • Dec 2024: Roles, Skillsets, and Expertise for the Future of Knowledge Managemment (KM) (Members-only Roundtable Discussion)
    • Nov 2024: Unlocking the Synergy Between Knowledge Management and AI (Novartis)
    • Sep 2024: How Important Are Communities of Practice To Your Knowledge Management (KM) Program? (Members-only Roundtable Discussion); Engagement Strategies for Excellence in Knowledge Management
    • Aug 2024: Back to School Edition: Building Effective and Long-lasting Communities of Practice
    • Jul 2024: Unlocking the Future: How Emerging Technologies Are Shaping Knowledge Management
    • Jun 2024: Knowledge Revolution with Generative AI: Megatrends and Success Stories (sponsored by eGain); Emerging Technology for Knowledge Management (Members only Roundtable Discussion)
    • May 2024: Highlights from APQC’s 2024 Conference: Connect. Change. Grow.
    • Apr 2024: Content Management in the Era of AI (Members Only)
    • Mar 2024: Change Management and Its Role in Knowledge Management (Roundtable Discussion; Members only!); Mastering Change: KM Member Insights From a Seasoned Expert
    • Feb 2024: 2024 Pulse Check: Top Knowledge Management (KM) Priorities and Predictions
    (most available as on-demand webinars; some public)

    • Dec 2023: The Role Technology Plays in KM: Adapting to Disruptions and Transforming Culture
    • Nov 2023: Reflect, Connect, and Envision: APQC’s Annual Conference “Check-up”
    • Oct 2023: Member Storytime: Integrating Knowledge Management (KM) and Process for Success (Members Only)
    • Sep 2023: 2023 Excellence in Knowledge Management Showcase: Unveiling Insights from High-achieving Knowledge Management Programs; The Role Technology Plays in Knowledge Management: Roundtables (2 Sessions; Members Only)
    • Aug 2023: Back to School Edition: Knowledge Management Essentials Never Go Out Of Style!
    • Jul 2023: How to Leverage APQC’s Knowledge Management Maturity Assessment
    • Jun 2023: Managing Process Knowledge (Members Only)
    • May 2023: 2023 Pulse Check: Top Knowledge Management (KM) Priorities and Predictions
    • Apr 2023: Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance
    • Mar 2023: Maximizing the Power of Enterprise Search: Strategies and Best Practices (was: How Search Powers Knowledge-Intensive Projects: Cases from the Life Sciences and Manufacturing Industries)
    • Feb 2023: How Knowledge Management Helped Change NASA’s Culture
    • Jan 2023: Content Management: Lessons from the Front
    (most available as on-demand webinars; some public)

    • Dec 2022: Roundtable: Digging into Data Visualization (Members Only)
    • Nov 2022: Untapping Knowledge Management’s Business Potential
    • Oct 2022: How The Digital Thread Can Take Knowledge Management from Lost to Found
    • Sep 2022: How Knowledge Management Succeeds at Content Management
    • Aug 2022: 2022 Excellence in Knowledge Management “Ask Me Anything” (Members Only)
    • Jun 2022: The Current State of Knowledge Management Metrics (Members Only); Roundtable: Cultivating the Right Skills for Knowledge Management’s Future (Mercer; Members Only)
    • May 2022: Building the Roadmap Together: Knowledge Management Highlights from APQC’s Conference
    • Apr 2022: Tipping Points for Knowledge Management at Asian Development Bank (Members Only)
    • Mar 2022: A Conversation About Knowledge Management and Organizational Culture (Members Only); The Intersection of Knowledge Management and Diversity, Equity, and Inclusion (Teach for America; Roundtable; Members Only)
    • Feb 2022: Knowledge Hubs: Key to a Successful Digital Customer and Employee Experience
    • Jan 2022: The Steps Knowledge Management Forgets When Managing Change
    (most available as on-demand webinars; some public)

    • 2021-12: How Process and Knowledge Boost Personal Productivity
    • 2021-11: How Innovative Is Your Knowledge Management (KM) Approach? (Members Only)
    • 2021-10: Coca-Cola’s journey to becoming a learning organization; Survive and Thrive with a Knowledge Management (KM) Strategy to Drive Innovation at TechnipFMC (Members Only)
    • 2021-09: 2021 Knowledge Management Trends and Predictions
    • 2021-08: Measure Knowledge Through the Lens of the Business (Members Only); Collaborate and Capture Critical Supply Chain Knowledge (Members Only)
    • 2021-07: Tying Knowledge to Action: Strategies for a Modern Digital Workplace
    • 2021-06: How Knowledge Management Supports Innovation (Members Only)
    • 2021-05: Tools and Techniques for 2021 Knowledge Management Success: “Show and tell” webinar with the 2021 Excellence in Knowledge Management recipients
      (Enterprise: Dubai Municipality, PTTEP, Teach for America | Business Unit or Entity: Mercer, Prudential Financial, Saudi Aramco PMO)
    • 2021-04: Assessment: A Tool for Knowledge Management Survival
    • 2021-03: Make Your Knowledge Management Strategy a Reality
    • 2021-02: Knowledge Transfer at Arup (Members Only)
    • 2021-01: Take Virtual Collaboration to the Next Level
    (most available as on-demand webinars; some public)

    • 2020-12: Reward and Recognize Knowledge-Sharing Behaviors
    • 2020-11: Emerging Practices for Provisioning Knowledge Directly within Technical Workflows and Environments; Why Knowledge-Centric Organizations Need Enterprise Search to Thrive
    • 2020-10: An Interactive Conversation with 2020 Excellence in Knowledge Management Recipients
    • 2020-09: Opportunities and Impact for Knowledge-sharing amid COVID-19
    • 2020-08: Using Artificial Intelligence (AI) to Identify Skill Gaps and Surface Hidden Expertise
    • 2020-07: Managing Project Knowledge Through a Lessons Learned Process (members only!)
    • 2020-06: Connect the Virtual Workplace Using Intelligent Search
    • 2020-05: Knowledge Management’s Expanding Role: Highlights from APQC’s 2020 KM Conference (replaced by the “KM Conversations Webinar Series”)
    • 2020-04: Innovative Approach to Knowledge Sharing Within the Organization and With Customers
    • 2020-03: Knowledge Management in 2020: Innovating in the Face of Disruption
    • 2020-02: Immersive Storytelling: A Conversation with…; (Re)designing Knowledge Management: A Conversation with… (CANCELLED)
    • 2020-01: Managing Knowledge Across the Employee Lifecycle
    (most available as on-demand webinars; some public)

    • 2019-12: The Power of Partnership: How Knowledge Management Can Work With—Not Against—Related Functions; Agile Development in Knowledge Management (CANCELLED)
    • 2019-11: Delivering Knowledge Management Value During Crises and Chaos
    • 2019-10: Exploring Excellence in Knowledge Management
    • 2019-09: Putting Knowledge in the Flow of Work; Content and Collaboration in the Cloud (Members only!)
    • 2019-08: Smarter Content Delivery for the Digital Workplace
    • 2019-07: Tips to Motivate Knowledge Sharing and Reuse; Knowledge Management in the Cloud (CANCELLED)
    • 2019-06: When Knowledge Management Met Adult Learning: A Love Story
    • 2019-05: Bridging High Tech and High Touch: Highlights from APQC’s Knowledge Management Conference
    • 2019-04: Infosys’ Digital Ecosystem for Knowledge Reuse
    • 2019-03: Communications Matter: How to Talk to Employees About Knowledge Management
    • 2019-02: More Than Buzzwords: Chatbots & Artificial Intelligence for Everyday Knowledge Management Wins
    • 2019-01: Sharing Knowledge Across the Supply Chain; Knowledge Management in 2019: The Direction of the Discipline (Members only!)
    (most available as on-demand webinars; some public)

    • 2018-12: Winning over Skeptics and Getting People Engaged in Knowledge Management (CANCELLED?); The People Side of Knowledge Management Maturity (Members only!)
    • 2018-11: Experiments in Tacit Knowledge Transfer
    • 2018-10: Making Knowledge Management Agile at Bupa Health Insurance
    • 2018-09: Improving the Flow of Organizational Knowledge
    • 2018-08: Knowledge Management in the Era of Digital and Smart Technologies
    • 2018-07: Getting More Value Out of Content with Auto-Classification (feat. the 2018 exclusive Knowledge Management Conference sponsor, Iknow LLC)
    • 2018-06: Knowledge Mapping in Action
    • 2018-05: Themes and Insights from APQC’s Knowledge Management Conference: Making Knowledge Management Smart, Digital, and Engaging
    • 2018-04: Digital Intelligence – Knowledge Management for Futuristic Business
    • 2018-03: Exploring Knowledge Management Benchmarks and Metrics
    • 2018-02: Here’s How We Got Knowledge Management to Work at Abbott Laboratories
    • 2018-01: Strategic Planning for Knowledge Management
    (most available as on-demand webinars; some public)

    • 2017-12: Successfully Managing Project Knowledge; Knowledge Management Ask the Experts – 2018 Research Agenda (Members only!)
    • 2017-11: Strengthening Communities with Low Burden (High Impact Webinars)
    • 2017-10: Making Your Own Shark Tank – Best Practices for Collecting and Evaluating Ideas
    • 2017-09: Communities of Practice: A Decade of Evolution
    • 2017-08: How to Deploy a Smooth Takeoff When Launching a Collaborative Tool for Engineering
    • 2017-07: Building a Mature Knowledge Management Program
    • 2017-06: Analyzing the Knowledge Management Achievement Gap: Are We Getting the Most Out of Our Knowledge Management Programs?
    • 2017-05: How Automation, Personalization, and Integration Are Changing the Face of Knowledge Management
    • 2017-04: Surviving the Gartner Hype Cycle for Your Enterprise Social Network
    • 2017-03: What We Can Learn from Airbnb on Building Trust and Encouraging Knowledge Sharing
    • 2017-02: The Future of Work: Transforming How Employees Interact, Collaborate, and Share Knowledge
    • 2017-01: Practical Tools to Evaluate, Update, and Measure Your Knowledge Management Portfolio
    (most available as on-demand webinars; some public)

    • 2016-12: Communities of Practice: Enduring Truths and Emerging Trends
    • 2016-11: No call!
    • 2016-10: Extracting Big Knowledge from Big Data – Lessons from the Front Line (planned was: Return on Investment from Mature Knowledge Management Programs)
    • 2016-09: 3 Cs of Knowledge Management Strategy: Collect, Connect, and Collaborate
    • 2016-08: Mapping Lessons Learned to Improve Contextual Learning at NASA
    • 2016-07: Connect Your Knowledge to Your Processes: Knowledge Mapping (planned was: Structuring, Staffing, and Funding a Knowledge Management Program)
    • 2016-06: Fast, Furious, and Fiscally Responsible: Reduce Costs, Increase Productivity and Unite Employees with Facilitated Collaboration
    • 2016-05: Accelerating Service Delivery through Knowledge Management & People Practices
    • 2016-04: 3 Keys to Building a Strategic Mentoring Program
    • 2016-03: Workplace Mentoring for Technical and Nontechnical Audiences
    • 2016-02: Wikimedia Loves Knowledge: What You Can Learn from the World’s 5th Largest Website
    • 2016-01: Knowledge Management in 2016: Questions and Predictions
    • 2015-12: Accelerating the Rate of Learning
    • 2015-11: Balancing Security Requirements with Open Knowledge Sharing
    • 2015-10: Accelerators of Knowledge Management Maturity
    • 2015-09: Pinterest for the Enterprise
    • 2015-08: Praxair using Video on Demand and Ask an Expert to Identify and Develop Experts
    • 2015-07: Knowledge Management Metamorphosis – A Five-Year Knowledge Management Transformation
    • 2015-06: Skills and Competencies Needed to Succeed in Knowledge Management
    • 2015-05: Think Big, Start Small, and Move Fast! Implementing Knowledge Management at Bombardier
    • 2015-04: Implementing Knowledge Management at Microsoft: A Real-World Reflection
    • 2015-03: Improving Knowledge Management Adoption & ROI in the Digital Workplace
    • 2015-02: Accelerating the Rate of Knowledge Transfer
    • 2015-01: A Customer-centric Approach to Connecting People to Content
    • 2014-12: How Knowledge Management Supports the Nurturing of Successful Leaders
    • 2014-11: Increase intranet site adoption and engagement
    • 2014-10: Helping Knowledge Workers Gain Proficiencies On-Demand
    • 2014-09: Integrating Process, Knowledge Management, & Quality for Better Results
    • 2014-08: The Great Crew Change: Don’t Lose the Wisdom and Expertise from Retiring Employees
    • 2014-07: Using Knowledge Management to Drive an Effective Learning Organization
    • 2014-06: Using Network Science to Improve Knowledge Libraries
    • 2014-05: Knowledge Management and Transformational Change
    • 2014-04: Making Content Findable, Accessible, & Usable
    • 2014-03: People + Information + Context
    • 2014-02: Identifying Best Practices from The U.S. Department of State’s Knowledge Leadership Program
    • 2014-01: 19 Practices for Identifying and Applying Critical Knowledge
    • 2013-12: Bridging the Expertise Gap in Science, Technology, and Engineering
    • 2013-11: How Phillips 66 Uses a Wiki to Promote Engagement and Knowledge Sharing
    • 2013-10: What’s It Worth? Measuring the Value of Knowledge
    • 2013-09: Discover the Knowledge Management Capabilities Needed to Achieve Knowledge Sharing Effectiveness
    • 2013-08: Restructuring Your Learning Function
    • 2013-07: Effective Strategies for Surfacing Expertise
    • 2013-06: Building a Successful Knowledge Management Program Through Sponsorship, Recognition, and Metrics
    • 2013-05: Breaking Barriers to Drive Desired Knowledge Sharing Behaviors
    • 2013-04: Adopting Leading Practices in Gamification for Enterprise Collaboration and Knowledge Management
    • 2013-03: Protect Knowledge and Expertise with Proven Strategies
    • 2013-02: Wipro’s Records Management Framework
    • 2013-01: Knowledge Management Trends and Predictions
    • 2012-12: 7 Steps for Effective Knowledge Flow
    • 2012-11: MITRE’s Story of Building a Knowledge Sharing Culture
    • 2012-10: The Right Knowledge Management Solution: Figuring Out What Your Internal Customers Need – When They Can’t!
    • 2012-09: Seamless Collaboration: Reach Beyond Your Immediate Circle
    • 2012-08: Is Marketing the Key to Knowledge Management Success?
    • 2012-07: 16 Practices for Embedding Knowledge Management
    • 2012-06: Knowledge-Sharing in the Public Sector
    • 2012-05: 2012 Knowledge Management Conference Recap
    • 2012-04: KPMG’s Story: Enterprise Collaboration — A Journey, Not a Destination
    • 2012-03: Creating an Environment for Seamless Collaboration
    • 2012-02: Taking SharePoint 2010 Forward as an Enterprise Information Solution
    • 2012-01: Skills and techniques needed for effective knowledge transfer
    • 2011-12: Hivemine usage adoption framework for knowledge management solutions
    • 2011-11: APQC survey on putting knowledge in the flow of work
    • 2011-10: How Do Maturity Models Work?
    • 2011-09: Good at sharing, bad at transferring?
    • 2011-08: Integration Between Knowledge Management and Process Improvement
    • 2011-07: Back to The Basics – Storytelling and Differentiating Knowledge
    • 2011-06: The Three Most Critical Questions in Knowledge Management
    • 2011-05:
    • 2011-04: Networks in Knowledge Management
    • 2011-03: Engagement and Participation
    • 2011-02: Empowering A Knowledge-Based Work Force
    • 2011-01: What Works and What Doesn’t in Keeping Your Knowledge Management Program Striving
    • 2010-12: How IBM is leveraging new social capabilities to accelerate access to relevant content and people (2)
    • 2010-11: How IBM is leveraging new social capabilities to accelerate access to relevant content and people
    • 2010-10: Embedding Knowledge Management in the Flow of Innovation
    • 2010-09: Relentlessly Obsessing about your Story – Using Communication to Embed Knowledge Management in Company Culture
    • 2010-08: What Role Can Leaders Play in Knowledge Management?
    • 2010-07: Measuring the Impact of Knowledge Management on Business Outcomes
    • 2010-06: Sticky Organizations and How They Make Smart People Stupid
    • 2010-05: The New Face of Collaboration—Implications for Knowledge Management
    • 2010-04: Getting Smarter About Knowledge Management at GE Energy
    • 2010-03: 10 Principles for Successful Communities
    • 2010-02: Go with Your Cultural Grain
    • 2010-01: Mentoring: Is It for You?
    • 2009-12: Introducing the 2009 North American Most Admired Knowledge Enterprises
    • 2009-11: No call?
    • 2009-10: Using stories and images to communicate with senior leadership about innovation
    • 2009-09: Knowledge Management and the Legal Landscape
    • 2009-08: What Makes Communities of Practice Effective in the Long Term?
    • 2009-07: Implementing SharePoint at the American Red Cross
    • 2009-06: Market Intelligence and Knowledge Management
    • 2009-05: Using the Right Measures to Evaluate Your Knowledge Management Efforts
    • …
    • 2009-02: What Knowledge Management Can Learn from Social Networking
    • 2009-01: Overview of APQC’s Knowledge Management Maturity Model
    • 2008-12: What Does It Take to Become a Global Most Admired Knowledge Enterprise?
    • 2008-11: Tough Economic Times and Your Knowledge Management Budget
    • 2008-10: Tacit and Explicit Knowledge
    • …
    …
  • KM Conversations webinar series (Members only themed weeks; instead of 2020 cancelled conference)
    • May 20-21, 2020: Knowledge Management for a Smarter, More Automated World
        Embedding Intelligence in Knowledge Management
        The Mercer Brain: The Brain Behind Content Findability
        Reframing Digital: From Project to Competency
        Think Tank: Knowledge Technology to Support Organizations in Crisis
    • May 13-14, 2020: Innovating Through Disruption and Change (open to members only)
        Managing Knowledge Management Change Amidst Failure and Chaos
        Road to Discovery
        Knowledge Management and Covid-19: Stories from the Front Line
        Think Tank: How Knowledge Management Supports People & Organizations in Pandemic
    • Apr 29-30, 2020: Engaging Employees in Virtual Collaboration
        Life After Love: What Happens After Communities of Practices Fail? | World Vision and Medical Teams International
        Use Culture Accelerators to Super Charge Communities | Microsoft
        Developing Personal Knowledge Management Skills | TechnipFMC
        Think Tank: Knowledge Management for a More Virtual Workforce
  • Virtual Knowledge Management Roundtables 3)
    List of Roundtables
    2016before2016
    • Communities and Enterprise Social Networks
    • Expertise Location
    • Collaborative Ideation and Innovation
    • Structured Knowledge Transfer
    • 2013-02: Gamification in Knowledge Management
  • “KM Essentials” series (Members only access)
    • Introduction to Knowledge Management (available on Youtube)
    • Strategic Planning for Knowledge Management
    • Developing a Knowledge Management Implementation Roadmap
    • How and Why to Identify Critical Knowledge
    • Introduction to Knowledge Mapping
    • Introduction to Communities of Practice
    • How to Transfer Knowledge
    • The Essentials of Knowledge Transfer
  • On-demand Webinars
    • 2025: Knowledge Management Defined; Knowledge Management (KM) For a Sustainable Future
    • 2019: Sharing Knowledge Across the Supply Chain
    • Since 2016: Monthly Knowledge Management Community Calls
    • Managing Project Knowledge (Collection)
  • Knowledge Management Conference webinars:
      Mar 2020: Get to Know Our Speakers Talking About Accelerating Knowledge Management; Get to Know Our Speakers Talking About Fostering a Knowledge Management Culture; Get to Know Our Speakers Talking About Building Knowledge Management Skills
      Feb 2020: Get to Know Our Speakers Talking About Embedding Knowledge Management; Get to Know Our Speakers Talking About Adapting Knowledge Management to Digital
  • Knowledge Management Capability Assessment Tool Support Calls
      Dec 2020: IT Capabilities
      Nov 2020: Content Management
      Oct 2020: Measuring Your Activities and Impact
      Sep 2020: Establishing Knowledge Flow Processes
      Aug 2020: Creating an Enterprise Portfolio of Approaches
      Jul 2020: (1) Establishing a Governance Structure, (2) Crafting Communication Plans
      Jun 2020: Change Management
      May 2020: Establishing Resources
      Apr 2020: Crafting a Budget
      Mar 2020: Building a Business Case
      Feb 2020: Setting Objectives

      Dec-Mar 2019 (1x)
      Jan 2019 (2x)

      Dec 2018 (1x), Nov 2018 (2x)

  • Knowledge Management Chats (on twitter)
    • Sep 11, 2014 Connection between Knowledge Management & Process Improvement
    • Mar 05, 2014: Collaboration
    • Feb 12, 2014: Engagement
  • Podcasts on topics in Knowledge management
    List of Podcasts
    • Knowledge Management Podcasts
      • Aug 2023: 5 Essential Truths to Become a Knowledge Management (KM) Powerhouse
      • Aug 2022: Infusing Human Skills and Knowledge in Project Management
      • Jul 2022: Practical, Tactical Steps for Building Knowledge Graphs
      • Jun 2022: Get Started with Knowledge Graphs; Understanding Knowledge Graphs
      • Apr 2022: Getting Knowledge Management Off the Ground; Knowledge Management in Law
      • Mar 2022: Aligning Knowledge Management with Business Needs and Daily Work; Practical, Tactical, and Radical Knowledge Management; Knowledge Management Success Secrets from Industry Veterans; Being a Good Data Steward in Digital Supply Chain; How Tacit Knowledge Drives Business Excellence
      • Jan 2022: Translating Data for Human Understanding
      • Dec 2021: The Future of Knowledge Management from a Development Perspective; Culture Strategies for Knowledge Management; Building Data Science and Digital Skills
      • Nov 2021: The Global Future of Knowledge Management; Using Psychology to Improve Knowledge Management with Leland Holmquest
      • Oct 2021: Is Knowledge Management About to Get Radical?; Big Changes Ahead for Knowledge Management; The Future of Communities and Knowledge Management; What’s Ahead for Knowledge Management
      • Sep 2021: Why “Hipster Antitrust” Matters for Knowledge Management
      • Aug 2021: Can Knowledge Management Fix the Labor Shortage?; Thinking Differently: How Knowledge Management and Process Become Resilient
      • Jul 2021: How to Use Data and Machine Learning to Boost Process Performance; Frameworks Jumpstart Process and Knowledge Success; Tacit Knowledge: The Secret Ingredient in Vaccines; Process Knowledge Is Key to Solving the Microchip Shortage
      • Jun 2021: Lance Weiler on Using Storytelling to Navigate the Now
      • May 2021: Finding the Right Career Path in Knowledge Management; The Skills Aspiring Knowledge Management Professionals Need (and a Wish for the Future of Knowledge Management)
      • Apr 2021: Knowledge Isn’t Power When You Can’t Find It; Why Nonprofits Need to Do More with their Data
      • Mar 2021: Why You Want a Steering Committee for Knowledge Management
      • Sep 2020: Using Artificial Intelligence (AI) to Find Experts and Get Knowledge Management (KM) Questions Answered
      • Mar 2019: How to Cultivate a Collaborative Culture with Daniel Coyle
      • Feb 2019: Why You Need a Knowledge Management Vision: Stan Garfield Interview
      • Mar 2018: Knowledge Management Expert Stan Garfield Talks About Latest Knowledge Management Trends
      • Jan 2018: Insights and Surprises About Next-Generation Communities of Practice
      • Aug 2017: Should Knowledge Management Embrace Doing More With Less?
      • May 2017: Getting Project Managers Involved in Knowledge Management
      • Mar 2017: Collaboration and Trust in the Virtual Workplace
      • Feb 2017: Challenge of Balancing Collaboration With Potential of Distractions
      • Aug 2016: Barriers To Knowledge Sharing: Overcoming Distance and Building Strong Knowledge Management
      • Jul 2016: Barriers to Knowledge Sharing: Creating Well-Aligned Measures; Barriers to Knowledge Sharing: Securing Sponsorship; Why Knowledge Management Matters For Process Improvement
      • May 2016: Barriers to Knowledge Sharing: Creating Awareness; Barriers to Knowledge Sharing: Making More Time
      • Mar 2016: Knowledge Management 101; How To Make Sure Mentoring Works For Your Organization
      • Feb 2016: APQC’s Knowledge Management Experts Explore the Impact of Cognitive Computing; Knowledge Management 101
      • Jan 2016: Why You Need a Knowledge Management Strategy, Business Case, and Engagement Plan
    • Big Thinkers, Big Ideas interview series
      • What Airbnb Can Teach Knowledge Management About Transformation
      • How Wise Are Your Leaders?
      • Dr. John Medina on Connections Between Our Brains, Knowledge Management, and Organizing Information
      • Louis Richardson of IBM on Changing of Collaboration, Knowledge Management, and Better Business Results
      • Turning Data Into Story People Will Understand With Narrative Science CEO
    • Process and Performance Management Podcasts
      – How to Tie Knowledge to Process
  • “Trends in Learning & Development” webinar series
    • May 2024: Measuring Learning & Development Effectiveness and Impact
    • Apr 2024: Learning & Development Programs, Practices, and Tech Adoption
    • Feb 2024: Learning Needs, Staffing, and Spending

Training

APQC+KMI Course Tracks

    Knowledge Management Course/Certification Track (since 2026)
    – Introduction to Knowledge Management (APQC; Self-paced)
    – Certified Knowledge Manager (CKM/eCKM) (KMI; Live virtual (4/5 days)/Self-paced)
    – Master Certified Knowledge Manager: Strategy & Implementation (MCKM: SI) (APQC; Live virtual/On-site (3 days))
    Knowledge Transfer Course Track (since 2026)
    – Transferring Critical Knowledge (APQC; Self-paced)
    – Certified Knowledge Specialist – Knowledge Transfer (CKS-KT) (KMI; Live virtual (2 days))
    – Master Certified Knowledge Transfer Professional (MCKTP) (APQC; Live virtual (3 days))

On-line Training Courses @ APQC Academy6) (facilitated/live virtual or self-paced; since 2020)

    Self-paced Training Courses:
    Introduction to Knowledge Management (other laguages available7))
    Embedding Knowledge in the Flow of Work (other laguages available7))
    Fundamentals of Content Management
    Knowledge Elicitation
    Knowledge Mapping
    Transferring Critical Knowledge
    Knowledge Sharing: Best Practices to Break Down Barriers
    Managing Change

    Live Virtual Training Courses:
    Designing and Sustaining Communities of Practice
    Governance Essentials for Process and Knowledge Management
    Integrating Process and Knowledge
    Knowledge Fundamentals (Boot Camp)

    KM Basics Learning Path Courses: (Self-paced; since 2025)
    Introduction to Knowledge Management (other laguages available7))
    Knowledge Mapping
    Embedding Knowledge in the Flow of Work (other laguages available7); was: Putting Knowledge in the Flow of Everyday Work)
    Knowledge Elicitation
    Transferring Critical Knowledge

    Training Courses by Request:
    Aligning Knowledge Management Activities to Business Outcomes
    Applying Knowledge Practices in the Flow of Work (Learning Lab)
    Assessing Organizational Readiness for Change
    Building a High-Powered KM Strategy
    Building a High-Powered KM Strategy (Learning Lab)
    Create a Value Path for Your KM Approach
    Essential Skills to Map Process and Knowledge
    Evolving and Sustaining a Knowledge Management Program
    Habits of Effective Knowledge Leaders (The Executive Leader’s Role in KM)
    Measuring the Impact of Knowledge Management
    Techniques for Communicating Knowledge Management
    Transferring Critical Knowledge (Learning Lab)

    Past Training Courses:
    Knowledge Flow Analysis (Process Design & Analysis)
    Measuring the Impact of Knowledge Management
    Knowledge 101
    Breaking Down the Barriers to Knowledge Management

On-site/Public Trainung**6) (currently on-site only, public courses delivered at the APQC KM conference)

    2019 ff Training Courses:
    —
    Duration: ½ day or 1 day
    Using Knowledge Flow Analysis to Improve Process Design (new in 2020)
    Strategic Planning for Knowledge Management
    Develop a Knowledge Management Strategy
    Evolve & Sustain your Knowledge Management Program
    Plan & Align Your Communities of Practice Strategy
    Design, Launch and Sustain Your Community of Practice
    Transferring Critical Knowledge
    Knowledge Mapping (2002-present)
    Strategies for Measuring Knowledge Management
    Organizational Readiness for Knowledge Managers
    Create a Value Path for Your Knowledge Management Approach
    Knowledge Management Engagement Practices that Work

    Duration: ½ day
    Breaking Down the Barriers to Knowledge Management
    The Executive Leader’s Role in Knowledge Managemant

    Duration: 1 day
    Techniques for Communicating Knowledge Management

    Past Training Courses:
    —
    Building and Sustaining Communities of Practice (2001-2018)
    Knowledge Management Strategies and Tactics (for Business Results) (2001-2018; previously “KM 201 and 301”)
    – KM 201: Strategies for Leveraging Knowledge (2000-2001)
    – KM 301: Designing, Implementing and Measuring Knowledge Management Initiatives (was: Implementing and Measuring Your Knowledge Management Approach)
    Managing Content and Knowledge (2002-2018)
    Measuring the Impact of Knowledge Management (-2018)
    Communities of Practice: Knowledge Management’s Killer App (2013-)
    Knowledge Elicitation: An Approach to Retain Valuable Knowledge (2013-)
    Knowledge Management Strategy (2013-)
    Knowledge Management for Educators (2001-)
    Knowledge Sharing for Educators (2002-2004)
    Communities of Practice (2002)
    Storytelling: The Art of Effectively Communicating Knowledge Throughout Your Organization (2001-)
    KM 101: A Knowledge Management Overview / Managing Knowledge for Results (2000-)
    – The Transfer of Knowledge & Best Practices (now offered as KM 101)
    In the Know: A Knowledge Management Overview (in conjunction with Visitors Day) (1999-2000)
    Transforming the Individual: Using Creativity & Innovation in a Knowledge Environment (1998-1999)
    Knowledge Management for Competitive Advantage (1997-1999)
    Internal Benchmarking and the Transfer of Best Practices (1996-1997)
    Knowledge Management: A Strategic Perspective (1996)
    Concepts of Knowledge Management (1996)

Pre-Member Meeting Training Courses

    …
    2010: Knowledge Management in a Day
    …
    2004: APQC’s Knowledge Management Workshop (in conjunction with the 1st Member Meeting & Training)

Workshops

    – 2008: “Web 2.0 for Knowledge Management” practitioner series (clooaborative dialogue)
    – May 2005: Sustaining Knowledge Management in the Drug Industry: Six Pillars to Success (New Thinking workshop)
    – Apr 2005: Integrating Knowledge Management and Organizational Learning (Hosted by Accenture)
    – 2003: Retaing Valuable Knowledge: A Government and Nonprofit Workshop
    – 2004: Sharing Best Practices in Knowledge Management and Performance Measurement

Executive Speeches/Briefings

    – Knowledge Management (2001-)
    – Developing a Knowledge Management Strategy (2010-2016)
    – Implementing Communities of Practice (2010-2016)
    – Managing Knowledge Within an Aging Work Force (2010-2016)
    – Human Capital Management (2010-2016)
    – Linking Knowledge Management to Process to Drive Business Performance (2016)

Speaker Topics

    Dr. Carla O’Dell
    Your Brain on Knowledge Management – Decoding the Cognitive Science Behind Knowledge Management
    How to Transfer Knowledge and Best Practices and Lessons Learned
    Best Practices in Knowledge Management
    “Social Goes to Work” – Sharing Knowledge Using Social Media
    Knowledge Analytics
    Experts Retiring? What to do now
    Uncover Your Hidden Experts

    Cindy Hubert
    Building and Maturing Your Knowledge Management Capabilities
    Measuring the Impact of Knowledge Management
    Embedding Knowledge Management Into the Flow of Work
    Knowledge Management as 1st Responder

    Lauren Trees (was: Jim Lee)
    Knowledge Management Strategy
    Knowledge Management Communities of Practice
    Knowledge Management and Social Media
    Knowledge Management and Virtual Collaboration

    Marisa Brown
    Open Innovation
    Improving Idea Generation Through Collaboration
    Improving the Flow of Knowledge in Product Development

e-Learning (Certification) Courses* (now available as CD-ROM; certification no longer offered)

  • Knowledge Management Starter Kit 2004 (Reference: Exec Guide)
    Knowledge Management 101: A Knowledge Management Overview
    Building and Sustaining Communities of Practice
    Knowledge Management Strategies and Tactics for Business Results
    Establishing Performance Measures
    Knowledge Mapping
    Content and Knowledge Management Systems
  • Knowledge Management Starter Kit
    Knowledge Management 101: A Knowledge Management Overview (2002-2004)
    Content and Knowledge Management Systems (2004)
    Knowledge Management Strategies and Tactics for Business Results (2002-2004)
    Building and Sustaining Communities of Practice (2002-2004)
    Knowledge Mapping (2003-2004)
    Knowledge Management: Approaches to Implementation (2002-2004)
    Measuring Your Knowledge Management Initiatives (2002-2004)
    Facilitating Change: Creating a Knowledge-Sharing Environment (2002-2004)
    Information Literacy Toolkit* (2002-2004)
    Learning in a Virtual World* (2002-2004)

    • *Included with permission of Department of the Navy Chief Information Officer. Offered free with purchase of Knowledge Management Starter Kit only

Training Material

  • Best Practices Acceleration/ Multimedia Training Toolkits: Knowledge Management, Communities of Practice, Knowledge Retention and Transfer, Content Management
  • Connected Learning training CD-ROMs: Knowledge Management Starter Kit

Meetings

APQC’s Council for Advancing Knowledge Management

    Sep 2024: 1st Joint Meeting of APQC’s Council for Advancing Knowledge Management

APQC Consortium Benchmarking Best-Practice Study Meetings
(Kick-off, Site Visits, Knowledge Transfer Session)

  • …
  • Using Knowledge Management to Drive Innovation (2002)
      Jun 2002: Kickoff Meeting (1 day)
      Site Visits (5)
      Mmm 200Y: Knowledge Transfer Session
  • Retaining Valuable Knowledge (2001)
  • Managing Content and Knowledge (2001)
  • Building and Sustaining Communities of Practice (2000)
  • Successfully Implementing Knowledge Management (1999-2000)
      …
      Feb 2000: Knowledge Transfer Session (3 days)
  • Creating a Knowledge Sharing Culture (1998-99)
  • Expanding Knowledge Externally (1998)
  • Europe – The Learning Organisation & Knowledge Management (1997)
  • Using Information Technology for Knowledge Management (1997)
  • Emerging Best Practices in Knowledge Management (1996)

Awards

  • APQC’s Award for Excellence in Knowledge Management (EiKM)
    2026 award winners
    Enterprise-Level Recognition:
    Cognizant Technology Solutions
    Dubai Municipality
    North Highland
    Mercer
    Ogletree Deakins
    Tata Business Excellence Group (A Division of Tata Sons Pvt. Ltd.)

    Business Unit-Level Recognition:
    AWS Prescriptive Guidance

    2025 award winners
    Enterprise Winners:
    Chartis
    AD Ports Group
    Mubadala Investment Company
    Mercer (repeat recipient)
    Dubai Electricity and Water Authority (PJSC)

    Business Unit or Entity Winners :
    Amazon Web Services (AWS), AWS Prescriptive Guidance
    Novartis (repeat recipient)
    Roche – Product Development (repeat recipient)

    2024 award winners
    Enterprise Winners:
    Allstate Insurance Company
    FRAMATOME
    Mercer (repeat recipient)
    PETRONAS (repeat recipient)
    PTT Oil and Retail Business Public Company Limited
    Thai Oil Public Company Limited
    U.S. Central Command (repeat recipient)

    Business Unit or Entity Winners:
    Roche – Product Development

    2023 award winners
    Enterprise Winners:
    Cognizant Technology Solutions
    Eni SpA
    NATO Communications and Information Agency
    Ogletree Deakins
    PTTEP
    Teach For America

    Business Unit or Entity Winners:
    Mercer
    Novartis

    2022 award winners
    Enterprise Winners:
    PTT Public Company Limited
    Saudi Aramco
    U.S. Central Command

    Business Unit or Entity Winners:
    U.S. Navy Carrier Team One
    Mercer

    2021 award winners
    Enterprise Winners:
    Dubai Municipality
    PTTEP
    Teach for America

    Business Unit or Entity Winners:
    Mercer
    Prudential Financial
    Saudi Aramco PMO

    2020 award winners
    Enterprise Winners:
    Arup
    Cognizant Technology Solutions
    Deloitte
    Infosys Limited
    MITRE
    NATO Communications and Information Agency
    PTT Exploration and Production Public Company Ltd.
    SNC-Lavalin
    Tata Steel Limited
    U.S. Central Command

    Business-unit Winners:
    Capital Group
    Mercer

    2019 award winners
    (Award Ceremony in conjunction with the APQC KM Conference)

    Enterprise Winners:
    Grant Thornton LLP
    Infosys Ltd
    Schlumberger
    U.S. Internal Revenue Service

    Business Unit Winners:
    Bupa Health Insurance
    Mercer
    NextEra Energy – Power Generation Division
    Royal Dutch Shell
    U.S. Army Corps of Engineers (USACE) – Pacific Ocean Division, Great Lakes and Ohio River Division, South Atlantic Division, Southwestern Division, Engineers Research and Development Center

  • APQC Best-Practice Partner Award: Knowledge Management
      …
      2011: Computer Sciences Corporation (CSC)
      …
      2007: Hewlett-Packard Company (HP)
      …

Web Channels

…
Notes:

1) KNOW Alliance members: Knowledge Dynamics Initiative (KDI; Japan; Organizer; led by Fuji Xerox), Knowledge Innovation Research Organization (KIRO, Japan), American Productivity and Quality Center (APQC, USA), Strategic Practices Group (SPG; USA), DEGW knowledge consultants (UK), Teleos (UK)
2) In 2026, the “APQC Certified Knowledge Manager” and "Certified Knowledge Transfer Specialist" courses are renamed by the corresponding "Master Certified ..." courses. This is a result of the collaboration with the KM Institute, which now offers its “Certified Knowledge Manager” and "Certified Knowledge Specialist - Knowledge Transfer" courses as part of the “APQC+KMI "Knowledge Management" and "Knowledge Transfer" Course Tracks.
3) Since 2026, the “APQC Certified Knowledge Manager” course has also been offered in Saudi Arabia, organized by Technology Strategies Middle East (TSME) and CUBES Corporate Governance.

1) APQC's Knowledge Management Conference was: "Knowledge Imperative Symposium" (1st conference in 1995, together with Arthur Andersen, attracted about 500 people); APQC Conference: Knowledge Management and the Transfer of Best Practices (1996); APQC's Knowledge Symposium (1998); In 2020 and 2021 it was cancelled. In 2021 it merged with APQC's Process Conference. In 2026 APQC's Process & Knowledge Management Conference was branded APQC Connect.

3) The "Virtual Knowledge Management Roundtables" project is a partnership between APQC and the Industrial Research Institute, a nonprofit focused on R&D leadership solutions.
6) Since 2021 APQC training is approved by the International Accreditors for Continuing Education and Training (IACET) to offer IACET Continuing Education Units (CEUs).
7) This course is designed as a collaboration between APQC and The Competency Alliance (TCA). Now offered in English, Spanish, French, German, Mandarin, and Portuguese.

0 USD / 4Free, 1-11 hours, 1-6 days, Chinese language, English language, Face-to-face KMedu, French language, German language, In-house KMedu, Offers from Communities, Offers from Conference Providers, Online KMedu, Portuguese language, Public KMedu, Spanish language, Training Providers: Certifications, United States of America (USA) , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
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