Abstract: Yes, this will be a debate, I’m sure! Lots of opinions and points of view available. I closely follow any new jobs posted for Knowledge Managers to try to determine what is going on out there. In short, I believe there is confusion. Yes, I agree, the role and responsibilities
Knowledge Management roles and responsibilities
Support Knowledge Manager’s Day with AI
Abstract: In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager
Strategies to Boost Your Knowledge Management Skills and Expertise
Abstract: Knowledge management skills are essential for organizations to optimize the capture, distribution, and utilization of knowledge. As businesses increasingly rely on knowledge as a vital asset, the demand for skilled knowledge management professionals continues to grow. Enhancing your expertise in this critical discipline can significantly impact your career. In this article, we explore
Knowledge Brokers in Management Consulting
Abstract: Bridging a significant gap in knowledge broker research, this study addresses the challenges and difficulties in demystifying the roles and components of Knowledge Brokers (KBs) within the management consulting context. Despite their recognized importance, the specific functions, and components of KBs in this specific sector context, known for its intensive use of knowledge,
Types of Knowledge Brokers: An Integrative Framework
Abstract: The goal of the present paper is to advance the comprehension of knowledge brokerage by integrating various streams of research into an integrated conceptual framework. We identify and build upon two main streams of literature: the first views knowledge brokers primarily as facilitators of knowledge transfer, and the second considers knowledge brokers as