Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Blog Articles
Blog articles relevant to Knowledge Management education and the Knowledge Management career profile
Knowledge Broker Archetypes
Abstract: Stories, not data, are the base unit of the knowledge economy. There are no stories without storytellers. Knowledge brokers are the leaders of the caravan in the desert of modern business, connecting us to information oases where remote bands of experts feel safe discussing their passions.
Changing Knowledge Manager Roles
Abstract: A quick analysis of JDs on KM job advertisements in LinkedIn shows that expectation from practitioners still revolves around content management and social networking. Though some companies make the JDs look different, by adding words like strategy, leadership communication etc., essentially the requirement is the same. However, things are going to change very
Three Things to Focus on When Starting a New Knowledge Manager Job
Abstract: Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations needs to innovate, provide services globally, and improve employee experiences. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge
Quick Guide to Become a Certified Knowledge Manager
Abstract: Knowledge management is critical in today’s competitive business landscape. With 1.1 trillion megabytes of data created daily, businesses need professionals that can organize information and make it useful. Companies that organize all of this data will have an advantage over competitors—which makes KM certification one of the most valuable and