Abstract: Yesterday I keynoted at iCKM in Columbus Ohio on “Accountability, Professionalism and Performance in Knowledge Management”. I drew a fairly bleak conclusion on all three elements as they are inextricably linked: Accountability – there is none Professionalism – we don’t know what it means Performance – we don’t
professionalism
Professional Learning for Knowledge Services
Abstract: Knowledge Services is an enterprise-wide management methodology that enables companies and organizations achieve excellence, both in the performance of internal staff and in their interactions with external customers. Knowledge Services is more than knowledge management. Defined as the convergence of information management, knowledge management, and strategic (performance-centered) learning, Knowledge Services