The Knowledge Management Education Hub

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W01. KM 101
W02. Collaborative Digital Platforms
W03. Compelling Storytelling for Effective KM
W04. Aligning Information With User Needs & Organizational Goals
W05. Improving Findability in Microsoft 365
W06. Building a Governance Model for Enterprise Knowledge
W07. Harnessing Narrative Sensemaking: Future Backwards
W08. Knowledge & Information Architecture for GenAI
W09. Knowledge Capture & Transfer Playbook for the AI Age
W10. Digital Employee Experience (DEX) & Workspace Design
W11. KM Strategy
W12. Beyond Storytelling: Using Story Thinking for KM Strategies
W13. Building & Curating E-Bodies of Knowledge
W14. Taming the KM Wild West (aka MS Teams)
W15. KM Mapping
W16. Building Collaborative Organizations
W17. GenAI & Text Analytics: Creating a Foundation for Business Value
W18. Maximizing Intranets: Out-of-the-Box MS 365 Features
W19. Troubleshooting Your KM Program
W20. KM Assets: Lifecycles & Processes

Knowledge Management (KM) Practices & Strategies
Digital Workspaces & the Future of Work
Storytelling & Knowledge Management (KM) Communities
Knowledge Management (KM) With AI & New Technologies
Knowledge Management (KM) Culture & Collaboration
Learning & Knowledge Management (KM)
Knowledge Management (KM) Insights
Content Management

Communities of Interest
KMWorld Knowledge Café & Mentoring Mixer
Evolving KM: AI, Agile, & Answers (hands-on learning experience)

Collective Superintelligence: Humans in the Loop
Using Knowledge Graphs to Improve GenAI
Trusted Knowledge for Customer Service in the Age of GenAI
Lessons Learned From Search & GenAI
Value Every Voice: Leading Teams That Thrive
New Knowledge Management (KM) Practices to Supercharge the Power of AI
Leveraging AI+ for Productivity
How AI Changes the KM Paradigm: What’s New, What’s Now, & What’s Next
Knowledge Management (KM), Experts & AI: Learning From Knowledge Management (KM) Leaders
Achieving GenAI ROI: Clean Data & Knowledge Management (KM) Strategies
Protecting Your Knowledge Management (KM) Investment: Navigating the AI Hype
Capturing Expert Knowledge With GenAI to Scale Transformation
Responsible AI: Risks & Opportunities for the Enterprise (was: Innovation with Integrity: Lessons in Responsible AI)
Beyond Boundaries: Content Readiness for AI in Knowledge Management (KM)
Knowledge Management (KM) 2025 & Beyond

W01. Starting a Project for Success: Method & Action
W02. Building a Governance Model for Enterprise Knowledge
W03. Knowledge Management 101
W04. Maximizing Your Intranet Potential With Out-of-the-Box Features in Microsoft 365 & SharePoint
W05. How to do Search & Content Assessment in Microsoft 365 (CANCELLED)
W06. Modeling the Enterprise
W07. Harnessing Narrative Sensemaking: Future Backwards
W08. Improving Employee Experience & Access to Information: Personalization & Targeting
W09. Compelling Storytelling for Making Knowledge Management Joy
W10. Collaborative Digital Platforms
W11. Knowledge Management Strategy
W12. Building & Curating E-Bodies of Knowledge
W13. Designing Navigation Experience for the Digital Workplace
W14. Communities Of Practice for Knowledge Sharing & Innovation
W15. Text Analytics & GPT/LLM in the Enterprise
W16. Knowledge Management Mapping
W17. Lifecycles Of Knowledge Management Assets & Processes: Practical & Operational Knowledge Management
W18. Successful Knowledge Management Portals
W19. Reframing Knowledge Management: Futures Thinking & Foresight Techniques for Revitalization
W20. Troubleshooting Your Knowledge Management Program

Knowledge Management Practices & Strategies
Digital Workspaces & The Future Of Work
Enabling Knowledge Managemen: Tech Tools
Knowledge Management Joy With AI Technology?
Knowledge Management Culture: Collaboration
Learning
Knowledge Management Models, Processes & Techniques
Knowledge Management Insights

Communities of Interest
KMWorld Knowledge Cafe & Mentoring Mixer
Making KM Boring! Using Complex Facilitation (hands-on learning experience)

Tech-Driven Enterprise Thrills & Chills: The Future of Work
Breakthrough Moments in Enterprise Taxonomy Management
Capturing & Scaling Expert Knowledge with AI
The Knowledge Foundation: Take GPT From Transformer to Transformation
The Case for More Conversations in a Digital World
From Knowledge Management to Knowledge Capital: Making Knowledge a Source of Growth
Generative AI Tools: Impact on Search & User Experience
Unlocking Knowledge Through Conversational AI
Data in the Age of AI
AI Platforms to Deliver Innovation Across the Enterprise
Amplifying KM: Unleashing the Possibilities With Generative AI
New Era of Content Discovery: Knowledge Graphs, LLMs, & More
A Secure Way to Adopt Generative AI Through Knowledge as an Infrastructure
Lessons Learned At KMWorld

W01. Knowledge Management 101
W02. Modern Intranets In SharePoint: Online Out Of The BoW3. Design Thinking For Change
W03. Design Thinking For Change
W04. Search Managers Boot Camp
W05. Knowledge Audits: Knowledge Management Assessment For Effective Results
W06. Compelling Storytelling For Making Knowledge Management Magic
W07. Building & Curating E-Bodies Of Knowledge
W08. Knowledge Capture Interview Tools & Techniques
W09. Lifecycles Of Knowledge Management Assets & Processes
W10. Communities Of Practice For Knowledge Sharing & Innovation
W11. Knowledge Management Strategy
W12. Building A Governance Model For Organizational Knowledge#
W13. Troubleshooting Your Knowledge Management Program
W14. Improve Findability In Microsoft 365
W15. Text Analytics: Putting It All Together
W16. Beyond Storytelling: Using Story Thinking For Knowledge Management Strategies
W17. Managing Enterprise Knowledge Using Information Modeling
W18. Knowledge Dynamics: Strategies To Avoid Enterprise Knowledge Turning Zombie
W19. Key Components Of A Knowledge Management Program
W20. Mastering Internal & External Knowledge Transfer (CANCELLED)

KM Strategies & Practices
Workspaces
KM Insights & Ideas
KM Practices & Strategies
Embracing Tech For KM
Organizational Culture & KM
Learning
Creativity & Collaboration
KM Tools & Approaches

KMWorld Knowledge Cafe & Mentoring Mixer

Communities Of Interest:
5 Cs of Knowledge Management

KMedu relvant Sessions:
Redefining The Knowledge Manager

People Driving Knowledge Sharing: Sense- Making Frameworks, Tools, & Strategies
Cross-Team Collaboration For Knowledge Discovery
Thrive Despite the Great Resignation by Retaining and Delivering Knowledge Across the Enterprise
Developing & Successfully Using Powerful Recommender Systems
Management Meets Information Science Meets Data Science
Unlocking Value From Unstructured Language Data To Scale AI & Automation
Intelligent Content: Taxonomy, Findability & Delivery
The Knowledge Hub: Transform Contact Center Agents To Super-Agents
Artificial Intelligence Quotient: Tools For Building
Create A Knowledge Sharing Culture With Viva Topics
Just Make It Work Like Google
Designing An Exceptional Search Experience: Start With The End In Mind
Knowledge Graphs Improve Enterprise Search
Knowledge Automation: The Foundation of AI and the Future of Work
Lessons Learned At KMWorld

Note: Originally workshops have been scheduled for November 15, 2021

W01. Knowledge Management 101
W02. Techniques For Navigating Complexity
W03. Building & Curating E-Bodies Of Knowledge
W04. Taxonomy 101
W05. Knowledge Management Strategy
W06. Building A Governance Model For Organizational Knowledge
W07. Scenario Planning For Knowledge Managers: Foresight Sandbox
W08. Mastering Internal & External Knowledge Transfer
W09. Information Architecture For SharePoint Intranets
W10. Search Managers Bootcamp—Updated!
W11. Implementing Knowledge Management Solutions On Office 365
W12. Text Analytics Workshop: From Foundation To Latest AI Apps
W13. Social Learning Strategies For Culture Change
W14. A Seat At The Table: Candid Conversation On Diversity, Equity, And Inclusion
W15. Communities Of Practice For Knowledge Sharing & Innovation
W16. Information Modeling For Enterprise Capabilities
(CANCELLED) Key Aspects Of A Knowledge Management Program
(CANCELLED) Getting Value From The ISO Knowledge Management Standard
(CANCELLED) Lifecycles Of Knowledge Management Assets & Processes

Knowledge Sharing: Culture, Practices & Value
– Knowledge Sharing Culture
– Knowledge Management Strategies & Practices
– Knowledge Management in Action
– Value of Knowledge Management (was: Ensuring Knowledge Management’s Seat At The Table: Supporting Technical Expertise)
KM Tech Now & in the Future
– Evolving Digital Workspaces & Intranets
– New Tech for Knowledge Sharing
– Tools, Tips & Take-Aways
– Knowledge Management Platforms with O365
Knowledge in the Flow: Learning & Content Management
– Learning (was: Learning Problems: Defining Knowledge Management?)
– Content Management

Communities Of Interest
Knowledge Café & Mentoring Mixer

KMedu relvant Sessions:
Tomorrow’s Knowledge Management Leaders: Education For KMers! (panel)

Building Organizational Intelligence: Knowledge Sharing in the Age of New Technologies
Ontologies for Enterprise Auto Categorization
Tying Knowledge to Action: Strategies for a Modern Digital Workplace
Intelligent Content: Methods & Results
Impacting the Future: Strategic Knowledge Journey
Put Knowledge to Work In a Hybrid World
Next Gen NLP: Leveraging Hybrid AI to Scale Knowledge Creation
The Secret Ingredient in Digital Transformation of Customer Engagement: Knowledge Hub
The Future of Work: Dealing with Digital Disruption
How to Deliver Google-like Search Experiences
KMWorld Spotlight: Crowdsourcing for Knowledge Management
Rewilding Knowledge: Sense-Making in a World of Uncertainty
AI Ethics & Practice for Knowledge Management

(Incl. workshops of co-located events)
Note: Originally pre-conference workshops have been scheduled for November 16, 2020

Workshop 1 – Knowledge Management World 101
Workshop 2 – Fundamentals of Enterprise Search
Workshop 3 – Taxonomy 101
Workshop 4 – Knowledge Management & Innovation
Workshop 5 – Creating a Text Analytics Platform & Applying It
Workshop 6 – Building a Governance Model for Organized Knowledge
Workshop 7 – Knowledge Management Strategy
Workshop 8 – Mastering Internal & External Knowledge Transfer
Workshop 9 – Customized Enterprise Search Development Road Map
Workshop 10 – Techniques for Navigating Complexity
Workshop 11 – Building & Curating E-Bodies of Knowledge
Workshop 12 – Search Managers Boot Camp

Knowledge Management Today!
Resetting & Change
Knowledge Management Metrics
Knowledge Management Strategies & Practices
Digital Workspace Transformation
Transforming with Technology
Knowledge Management Tools & Processes
Artificial Intelligence & Knowledge Management
Knowledge Management Engagement
Communities

Knowledge Café: Mentoring Mixer^

SIKM Meet Up

• The Disrupted Mindset & Knowledge Sharing
• Building a Knowledge Enterprise One Step at a Time
• Combining Knowledge Graphs and Natural Language Processing to Develop Question Answering Systems
• Knowledge, Complexity & Possibilities: Not Knowing In The Age Of Artificial Intelligence
• Revolutionizing Knowledge Management with AI & Document Understanding
• Practical Semantic Hybrid Solutions
• The Role Of Knowledge & Information In Crisis Management
• How High Performance Organizations Scale Knowledge & Thrive with Enterprise Search
• Game Changing Breakthrough in Knowledge Management
• Artificial Intelligence Transformation & Knowledge Flows
• Enabling ‘Knowledge as a Service’ on any Support Channel
• Capturing Expertise
• Future Tech for Organizational Transformation

• W1. Knowledge Management 101
• W2. Text Analytics 101
• W3. Building A Governance Model For Organizational Knowledge
• W4. Increasing Digital Fluencies & Knowledge Sharing
• W5. Mastering Internal & External Knowledge Transfer
• W6. Storytelling: Tips, Techniques, & Knowledge Management Impact
• W7. Fundamentals Of Enterprise Search
• W8. AI 101 For Knowledge Management
• W9. Techniques For Navigating Complexity
• W10. Search Vendor Landscape: Market & Capabilities (CANCELLED)
• W11. Knowledge Automation With Office 365 & SharePoint
• W12. Knowledge Management Strategy
• W13. Enterprise Functionality, Adoption, & Business Benefit With 365 (CANCELLED)
• W14. Building & Curating E-Bodies Of Knowledge
• W15. Office 365 Search: Facilitating Digital Collaboration
• W16. Knowledge Management & Innovation
• W17. Keys To Cross-Generational Conversations (CANCELLED)
• W18. Search Managers Boot Camp
• W19. Information Architecture: Structuring & Organizing Awesome Intranets
• W20. Preparing For ISO 9001 Knowledge Management Standards
• W21. Data Visualization
• W22. Change Management: Tools & Techniques

Knowledge Management Foundations for AI & Beyond
Digital Workspace Transformation
Knowledge Management Culture & Change
Knowledge Management Strategies & Practices
Knowledge Management Models, Frameworks, & Methodologies
Digital Transformation, Behavior Change & Knowledge Management
Knowledge Management Evolution
Knowledge Management Tools
Knowledge Management Engagement: Fun & Games

Knowledge Café: Mentoring Morning

• Knowledge Management In The Age Of Smart Machines (Keynote Panel)
• Delivering Killer App Taxonomy Experience In SharePoint Office 365
• Building The Knowledgeable Application With Artificial Intelligence
• Future Trends: Insights For Knowledge Sharing In 2020+
• Pure To Pragmatic: From Artificial Intelligence Hype To Delivering Actual ROI
• Demands For Data: Governance, Risk, Compliance, Analytics & Value
• Knowledge Management In The Age Of Artificial Intelligence

• W1. Knowledge Management 101
• W2. Text Analytics 101
• W3. Enterprise Of The Future: Risk/Opportunity Audit
• W4. Knowledge Management Principles In Action: Learn & Do Today!
• W5. Mastering Internal & External Knowledge Transfer
• W6. Knowledge Management Collaboration Clinic
• W7. Planning For Strategic Design: Agile & Dynamic
• W8. Office 365 & Its Alternatives: A Critical Review
• W9. Adapting To Complexity: Critical Practices For Human Networks
• W10. Search Managers Boot Camp
• W11. Creating Trust In Teams
• W12. Knowledge Management Strategy
• W13. Under The Hood: Leading-Edge Intranets & Digital Workplaces
• W14. Building & Curating E-Bodies Of Knowledge
• W15. Engaging People To Act With Knowledge Management
• W16. Developing Scenarios For The Future Of Knowledge Management
• W17. Engagement Strategies For Knowledge Management Adoption: Games Help!
• W18. AI For Knowledge Management 101
• W19. Office 365 Strategies For Maximizing Knowledge Management Outcomes
• W20. Change Management: Classic & Entrepreneurial Tools & Techniques
• W21. Search Clinic: Understanding, Applying, & Fixing SharePoint Search
• W22. From Failure To Fantastic

Knowledge Management Strategies & Practices
Knowledge Management, AI, & the Future
KMWorld Discussions & Debates
Knowledge Management & Culture: All About the People!
Digital Workspaces
Knowledge Management Tools & Tech
Knowledge-Sharing Processes
Content Management
Knowledge Management Culture & Collaboration

Knowledge Café: Mentoring Morning

• Entrepreneurial Skills For Knowledge Sharing
• Catching The Wave: Tools For Taxonomists & Information Users!
• Think Creatively & Make Better Decisions
• Accelerating Digital Business Clarity
• Becoming An Information-Driven Organization

• W1. Knowledge Management 101
• W2. Maximizing Effectiveness, Efficiency & Innovation Of Knowledge-Intensive Activities
• W3. Improving Internal & External Knowledge Sharing
• W4. Getting Good Evidence For A Knowledge Management Plan
• W5. Search Managers Boot Camp
• W6. Designing Collaboration For Success
• W7. Knowledge Management Learning Labs
• W8. Exclusive Look At The Best Of Leading Edge Intranets
• W9. Office 365 Strategies For Maximizing Knowledge Management Outcomes
• W10. Building & Curating Bodies Of Knowledge
• W11. Practical Ways To Demonstrate The Value Of Knowledge Management
• W12. Knowledge Management Strategy
• W13. Innovation Communities: Putting Knowledge Management At The Center Of Strategy
• W14. Taking Knowledge Transfer To The Next Level
• W15. Building A Text Analytics Platform
• W16. Search Clinic: Understanding, Applying, & Fixing SharePoint Search
• W17. Creative Techniques For Facilitating Change
• W18. Engagement Strategies For Knowledge Management Adoption: Games Help!
• W19. Organizational Change Management: Hacking Behavior For Knowledge Management Success
• W20. Design Thinking & Knowledge Management: From Ideas To Action
• W21. Knowledge Fast Flow: Maximize Innovation & Collaboration
• W22. Communication: Ways To Improve For Good Knowledge Management
• W23. Increasing Team Innovation Capacity [CANCELLED]

Knowledge Management Strategies & Practices: People
Digital Workspace of the Future
Social Collaboration
Knowledge Management Strategies & Practices: Processes
Knowledge Management Tools & Techniques
Learning, Change, & Culture
Knowledge Management Strategies & Practices: Value & Management
Innovation, Future-Proofing & Cognitive Tech
Content, Knowledge & Learning from Failure

Knowledge Café – Mentoring Morning

• People & Tech: The Future Of Knowledge Sharing
• Text Analytics For Non-Experts
• Wow, Woo, Win: Knowledge management For Customer Delight
• Relevance Maturity Model: Revolutionizing With AI-Powered Search
• Energizing Communities Of Practice

• W1: Knowledge Management 101
• W2: Inspiring Action With Storytelling
• W3: Complexity-Based Design Thinking
• W4: Hack Knowledge Management With Scenario Planning: Co-Create 4 Futures to Challenge Your Assumption
• W5: Delivering an Intranet in 100 Hours!
• W6: Creating Effective Search Solutions With SharePoint
• W7: Essential SharePoint: Real-World Tips & Strategies for Nontechnical Users
• W8: Successful Social for the Enterprise
• W9: Improving Internal & External Knowledge Sharing
• W10: Organizational Change Management & Knowledge Management
• W11: Collaboration Strategy in a Box
• W12: Knowledge Management 102
• W13: Knowledge Management Strategy
• W14: Managing Knowledge in the Networked Era
• W15: Intranet Design Deep-Dive
• W16: Storytelling for Leaders
• W17: Knowledge Mapping: Identifying & Mitigating Knowledge Risks
• W18: Mindset Hacking for Knowledge Co-Creation
• W19: Practical Ways to Demonstrate the Value of Knowledge Management
• W20: Management by Design: Designing World-Class Knowledge Management Experiences
• W21: Taking Knowledge Transfer to the Next Level
• W22: Building anInnovation Engine in Your Organization

Knowledge Management Strategies & Practices – People
Digital Workspace of the Future
Social Collaboration
Knowledge Management Strategies & Practices – Processes
Knowledge Management Tools & Techniques
Learning, Change, & Knowledge Management
Building & Enabling Knowledge Management Culture
Innovation
Content Management

Knowledge Cafe: Mentoring Morning

Tutorials:
20 Hack-ronyms for the 20th KMWorld

• Hacking Knowledge Management or How to Innovate!
• Thinking & Searching Outside of the Box
• Search & Big Data Is Evolving—Are You?
• Hacking Knowledge Management (Keynote Panel)
• Future-Proofing Organizations
• Creating the Intelligent Workplace: Think Proficiency, Not Efficiency
• Adoption of SharePoint Technology: Key to Success
• Challenging Assumptions at JSTOR
• Virtual Reality & the Future Force a Knowledge Management Hack

W1: Knowledge Management 101
W2: Working Out Loud: Leading the Collective Intelligently
W3: Applying ‘Agile’ in Developing Knowledge Management Strategies & Implementing Frameworks
W4: Enabling a Sophisticated Search User Experience
W5: Creating Effective Search Solutions With SharePoint 2016
W6: Managing Knowledge Work: Practical Collaboration Process
W7: Communities of Practice: Harnessing Informal Networks
W8: Optimizing Knowledge Flows: Using Lenses to See Needs in Systems of Engagement
W9: Delivering Successful Social Projects
W10: Knowledge Management Maturity Modeling & Assessment
W11: Creating a Knowledge ManagementStrategy
W12: Accelerating Organizational Change for Knowledge Management Adoption
W13: Avoiding Common Pitfalls in Implementing Knowledge Management
W14: Critical Success Factors for Knowledge ManagementInitiatives
W15: Inspiration, Insights, & Innovation Through Cognitive Computing
W16: Selecting the Right Digital Workplace Technologies: An Agile Selection Process
W17: Design Workshop for Interactive Online Meetings
W18: Exploring the World’s Best Intranets
W19: Team Problem Solving, Learning, & Knowledge Sharing
W20: Visualization & Analytics

Knowledge Management Strategies & Practices
Digital Workspace
Knowledge Sharing, Ideas, & Learning
Social Knowledge Management & Knowledge Sharing
Innovation
Tools for Getting Knowledge Management Started
Building & Enabling Knowledge Management Culture
Building Smarter Organizations
Enterprise Content Management

Knowledge Cafe: Mentoring Morning (New!)
Table Topics: Knowledge Capture & Transfer; Digital Workplace & Knowledge Management; Blended Learning; Social Business Transformation; Adaptive Collaboration/Sensemaking; Enterprise Social Networks; Knowledge Management & Managing Change; Getting buy-in; Knowledge Management Standards; Building & Sustaining Communities of Practice; Enterprise of the Future; Collaborating Strategies & Tools; Developing a Knowledge Strategy; ROI of Knowledge Products & Services; Critical Success Factors for Knowledge Management

• Complexity Informed Agility in Knowledge Management (Keynote Panel)
• Designing a Taxonomy-Driven User Experience
• Sparking Innovation: Cognitive Computing & Knowledge Management
• Emerging Trends With Enterprise Search & Big Data
• Learn It! Do It! Share It!
• Finding the Needle in the Haystack With Enterprise Search
• Cognitive Knowledge: Emerging Solutions
• Insights, Ideas, & Innovation
• 16 Knowledge Management Myths Debunked (Tutorial)

W1: Knowledge Management 101
W2: SharePoint Strategy & Road Map
W3: Improving Knowledge Flows: Using Lenses to See Needs in Systems of Engagement
W4: Knowledge Manager’s Toolkit
W5: Understanding SharePoint 2013 Search—Architecture & Capabilities
W6: Practical Intranet Navigation & Design
W7: Text Analytics
W8: Revealing Your Knowledge Strategy
W9: Flexible & Agile Workstyles & Processes for the 21st Century Organization
W10: New Ways of Working: Culture Change
W11: Leading Organizational Change for Knowledge Management Adoption
W12: Creating a Knowledge ManagementStrategy
W13: Guide to Selecting the Right Digital Workplace Technologies
W14: Sparking Innovation: Creative Knowledge Management
W15: Applying SharePoint 2013 Search— Successful Projects & Practices
W16: Enterprise Social Networking: Business Case, Adoption, & Engagement
W17: Social Network Analysis Methods and Tools
W18: Conducting Knowledge Audits
W19: Building a Mentoring Program for Knowledge Transfer
W20: From Traditional Hierarchy to Networked ‘Wirearchy’

Knowledge Management Strategies & Practices
Digital Workspace
Enterprise Content Management (ECM)
Social Knowledge Management
Never Fail: Learn & Change
Knowledge Management Tools
Knowledge Sharing in the Flow
Innovation
Trends in the Evolving Knowledge World

• Enterprise Knowledge, Work, & Customer Value
• The Intranet of Everywhere: Redefining Knowledge Management in the Age of the Empowered Employee
• Winning the Customer Experience Arms Race
• Knowledge Sharing in the Networked World of the Internet of Things
• “Working Out Loud” in Shell
• It’s a Process Jim, but Not as We Know It!
• Achieving Successful Search
• Social Media Business: Using Online Connections to Increase ROI

W1: Knowledge Management 101
W2: Riding the Current: Techniques for Knowledge Workers
W3: Change Management for Knowledge Managers
W4: Adding Semantics to Enterprise Search
W5: SharePoint Governance
W6: Annual Impact Reflection: Knowledge Sharing Practice
W7: Building an Effective Mentoring Program for Knowledge Transfer
W8: SharePoint 2013 Knowledge Management Update
W9: Digital Workplace Strategies: Why & How
W10: SharePoint: Shaping Information Architecture for Scale
W11: Creating a Knowledge Management Strategy
W12: Enterprise Social Networking Strategy in a Box
W13: Sparking Innovation: Creative Knowledge Management
W14: Cultivating Communities of Practice: The 2013 Upgrade
W15: Selecting the Right Digital Workplace Technologies
W16: The Human Side of Knowledge Management: Strategies That Work
W17: Transferring Specialized Knowledge to Accelerate Expertise Development
W18: Leveraging Knowledge From Failure to Success
W19: SharePoint Strategy & Roadmap
W20: Developing an Enterprise Search Strategy

Knowledge Management Strategies & Practices
Digital Workspace: The Future of Working
Knowledge Management Issues & Challenges
Knowledge Management Strategies & Practices
Digital Workspace: Mobile, Social, & Extended
Innovation
Never Fail: Learn & Change
Enterprise Content Management (ECM)
Collaboration & Communities

• Building Collaborative Organizations
• A New Search Architecture for the Big Data Era
• File Sync/Share Is Not Endpoint Backup
• Big Data Vs Human Data
• Enterprise Search in Virtual Environments
• Transforming the Way We Collaborate
• Enterprise Search in the Age of Big Data
• 10 Things KMers Can Learn From Angry Birds

W1: Knowledge Management Strategy in a Box
W2: Driving Organizational Flows Using Enterprise Social Media
W3: Open Source Alternatives for Enterprise Search
W4: Better Face-to-Face Knowledge Sharing
W5: Knowledge Networks & Flow of Insights
W6: Digital Workplace/Intranet Showcase & Design Strategies
W7: Intranet 2.0: Integrating Social Media Tools & Tech
W8: Knowledge Café (CANCELED)
W9: Conducting Knowledge Audits
W10: Storytelling for Knowledge Management Practitioners
W11: Change Management for Knowledge Managers
W12: Engaging for Knowledge Management Success: Build, Maintain, Outperform
W13: Intranet/Digital Workspace Navigation (CANCELED)
W14: Knowledge Management Strategy & Knowledge Mapping
W15: Facilitating Knowledge Into Action
W16: Creating a Knowledge Management Strategy
W17: Creating Intranets That Work
W18: Demystifying SharePoint Strategy & Governance
W19: Findability in SharePoint 2010
W20: Aligning People, Process, & Tech for Knowledge Management Success
W21: Collaborative Work: Getting the Best from Your Virtual Teams and Communities
Executive Workshop (Full Day)

Knowledge Management Strategies & Practices
Intranets & Enterprise 2.0
Knowledge Management Issues & Challenges
Knowledge Management Techniques
Social Knowledge Management & E 2.0
Learning & Knowledge Sharing
Accelerating Knowledge Sharing
Knowledge Sharing & Work
Culture, Collaboration & Knowledge Management

• Learning & Knowledge Sharing
• Aligning Corporate Information Governance & Content
• Facilitating Knowledge Sharing
• The Value of Content Intelligence to Big Data
• Knowledge Management Saves Lives (Keynote Panel)
• How The Cloud Transforms Search
• Making Knowledge Management Strategic

W1: Participatory Knowledge Management Diagnostics & Planning
W2: Developing Your 2012 Intranet Plan
W3: Knowledge Strategy for Knowledge Managers
W4: Evaluating SharePoint for the Enterprise
W5: Sustainability: Critical Factors for Organizational Success
W6: Applying the Social Business Road Map to Your Organization
W7: Enterprise Content Management (ECM) With SharePoint
W8: Organizational Network Analysis & Tools
W9: Designing Intranets That Work
W10: Enterprise Search Technologies
W11: Creating a Knowledge Management Strategy
W12: Performance Workspace: Connecting People to What’s Relevant
W13: Benchmark Your Search Implementation
W14: Change Management for Knowledge Managers
W15: An Insider’s Guide to Selecting Content Technologies
W16: Intranet Governance: Frameworks for Socially Driven Digital Workspaces
W17: Using Social Elements to Optimize Your Intranet
W18: From Power User to World-Class SharePoint Administrator in 75 Minutes or Less!
W19: Platform & Programs in International NGOs
W20: Creating & Applying a Semantic Infrastructure Platform for Knowledge Sharing

Strategies, Frameworks, & Successes
Cultural Knowledge Management: Leading, Learning, & Change
Enterprise 2.0: Intranets for the Future
Socializing Knowledge Management
Knowledge Management Metrics & Performance
Content Management
Knowledge Management in Action
Enterprise Memories, Records & Documents
Beyond Enterprise 2.0

• Architecting a Connected Enterprise
• Knowledge Management Solutions in the Cloud
• Let Your Networks Be Your Guide: Search in a 2.0 World
• Knowledge Management-Driven Collaboration
• Knowledge Management for the Future: Pioneers’ Perspectives (Keynote Panel)
• Knowledge Management From the Bottom Up (Panel Challenge)

W1: Decision Making: Social Techniques & Practices
W2: Evaluating SharePoint for the Enterprise
W3: Search Performance, Benchmarking, & Investment
W4: Experience Maps: Knowledge Management & Visual Thinking
W5: Managing the Networked Workforce
W6: Learning From Failure, It’s Possible!
W7: Building an Intranet Governance Strategy
W8: Social Media Inside the Enterprise: Blogs, Wikis, Video, & Microblogging
W9: Intranet Design + Redesign
W10: Design for Learning
W11: Content Technologies: A Look at the Landscape
W12: Developing a Knowledge Management Strategy & Implementation Plan
W13: Organizational Network Analysis & Tools
W14: Best Practices for Intranet Killer Apps
W15: Designing Social Search in the Enterprise
W16: Knowledge Management Platform & Programs in International NGOs
W17: Change Management for Knowledge Managers
W18: Developing & Evaluating Intranet User Requirements
W19: Building a Strategic and Relevant Semantic Platform for the Enterprise

Strategies & Frameworks for Knowledge Sharing
Optimizing Organizations Through Collaboration
Intranets for the Future
Enabling Organizational KnowHow
Building Solid Knowledge Management Practices
Enterprise Digital Strategies: Beyond 2.0
Content Management
Net Work
Enterprise of the Future

Knowledge Showcase

• Knowledge Driven Enterprises: Strategies & Future Focus
• Exploring Search Frontiers at NASA Langley
• Search Patterns: Making Maps for Knowledge Discovery
• Leveraging Organizational Knowledge
• The Resilient Organization
• Knowledge Driven Enterprises of the Future (Analysts’ Panel)

W1: Gaining Foresight: Strategies for Turbulent Times
W2: Strategies for Innovative Intranets
W3: Taxonomy Implementation & Integration
W4: Business Social Media Best Practices: Blogs & Twitter
W5: Fundamentals of Enterprise Search
W6: Developing Enterprise 2.0 with Web 2.0 for Employee Engagement
W7: Semantic Web & Taxonomies
W8: Personal Knowledge Management (PKM), Social Networking & Productivity
W9: Increasing Your SharePoint Knowledge Capability
W10: Information Architecture: Enhancing Collaboration & Knowledge Sharing
W11: Leveraging & Valuing Expertise in Your Organization
W12: Improving the Design of Search
W13: Creating a Successful Taxonomy
W14: A Practical Guide to Implementing Web 2.0
W15: Innovation Passport
W16: Sharepoint Information Architecture: Integrating Taxonomy & Metadata
W17: Creating a Knowledge Sharing Culture
W18: Building a Learning Organization: Models for Personal Knowledge Management (PKM)
W19: Enterprise Search Technologies
W20: Linking Knowledge Management & Talent Management: Employee Knowledge Strategies
Monday Evening Session: Stories and conversations with Nancy Dixon

Actionable Strategies For Knowledge-Sharing
Knowledge Management Processes & Practices
Enterprise 2.0
Human Knowledge Management Strategies & Practices
Knowledge Management Processes, Tools, & Practices
Enterprise 2.0: Design Tips
Collaboration Strategies & Practices
Enterprise of the Future

• Resetting the Enterprise With 2.0 Collaborative Tools
• The Role of Social Techniques in Search & How It Impacts Your Organization
• The Secret to Great Search Results: Actions Speak Louder than Words
• Enterprise Social Tools & the Knowledge Organization
• Social Discovery of Knowledge Management

W1: Leader’s Framework for Decision Making
W2: Enterprise Search Technology Intensive
W3: Building an Enterprise of the Future
W4: Developing a Multichannel Content Management Strategy
W5: Strategies for Innovative Intranets
W6: Information Architecture 3.0
W7: Auto-Categorization
W8: Building a Taxonomy From the Ground Up
W9: Integrating Taxonomy Development Into an Enterprise Context
W10: Virtual World Safari: Showcasing Practical Solutions
W11: Enterprise Search 101
W12: Open Networks for Co-Generating Knowledge
W13: Increased Innovation Flows Through Collaborative Innovation Architecture
W14: Improving the Design of Search
W15: Enterprise Social Software Tools
W16: Measuring Taxonomy Success
W17: Personal Knowledge Management & Productivity
W18: Taxonomy and Metadata Standards Governance
W19: Best Practices in Intranet Management
W20: SharePoint & Knowledge Management
Monday Evening Session: Learning from Mistakes!

Knowledge Management Thought Leaders
Knowledge Management in Action & in the Business
Enterprise Content Management (ECM)
Intranet & Portal Strategies
Innovation
Knowledge Management Tools & Practices
Enterprise 2.0
Intranets: Collaboration Tools & Practices
Knowledge Sharing
Learning & Knowledge Management
Enterprise Information Discovery
Intranets: Value & Usability

• Learning from Mistakes!
• Innovation & Knowledge Management
• Google
• Building an Innovation Capability & Culture: A Blueprint
• Connecting Knowledge Management and Discovery: Search 3.0
• Putting It All Together: Project Management & System Design

W1: Knowledge Transfer: Using Narrative & Stories
W2: Knowledge Management 2.0 Unconference: How to Save Knowledge Management (or, Can Knowledge Management Change the World?)
W3: Critical Success Factors for Knowledge Management Initiatives
W4: Dealing with Change & Building the Enterprise of the Future
W5: Knowledge Capture: Getting Beyond the Theoretical Knowledge Management Approach
W6: Intranets & Portals: Strategies & Best Practices
W7: Taxonomy 101
W8: Creating Effective CM & Search Strategies
W9: Developing a Taxonomy within an Enterprise Context
W10: Taking Advantage of Web 2.0 Applications
W11: The Knowledge Management Unworkshop
W12: Knowledge Worker Productivity: Strategies & Techniques
W13: Developing an Effective Content Framework
W14: Global Intranet Maturity Workshop: Lessons and Opportunities
W15: Enterprise Search Engines: Critical Success Factors
W16: When ECM & Enterprise Search Collide
W17: Getting Started with Business Taxonomy Design
W18: Rich Text Processing: Can It Fix Broken Search?
W19: Taxonomy & Search: Using Taxonomies to Improve Search
W20: Learnership: Developing Knowledge Worker Skills for the Future
Monday Evening Session: Knowledge Café

Interactive Thought-Leader Knowledge Management Discussions
Knowledge Sharing, Transfer, & Retention
Enterprise Content Management (ECM)
Intranets & Portal Strategies
Enterprise of the Future: Strategies
Knowledge Management 2.0 Strategies, Practices & Tools
Innovation & Knowledge Management
Intranet Tools & Practices
Enterprise Change Strategies
Knowledge Management 2.0 & Beyond: Enterprise Strategies
Expertise & Collaboration
User Experience & Design

• The Wisdom of Crowds
• Revolutionizing Online Engagement
• Tags, Categories, & Knowledge Sharing
• From Knowledge Management 1.0 to Knowledge Management 2.0 and Beyond

W1: Building the Enterprise of the Future
W2: Knowledge Management 101: Getting the Most from KMWorld
W3: Enterprise Search Engines: Critical Success Factors
W4: Developing an Effective Content Framework
W5: Intranet Strategies & Benchmarking for Practitioners
W6: Modeling & Managing Metadata for Greater Productivity
W7: Enterprise Portal Software: Architecture, Products, Selection
W8: Wikis & Blogs: New Knowledge Management Tools
W9: KM: Strategic Partner for Top & Bottom Line Impact
W10: Personal Knowledge Management (PKM)
W11: Learning Fast to Stay Relevant
W12: Critical Success Factors for Knowledge Management Initiatives
W13: Selecting & Implementing Intranet Search
W14: Content Strategy and Practice
W15: Designing & Developing Intranets Using MS SharePoint
W16: Taxonomies, Metadata, and Facets
W17: Local Information Management: The End-User Revolution
W18: Intranet Governance & Standards: Strategies for Success
W19: Organizational Network Analysis (ONA)
W20: Peer Mentoring: Sharing What You Know

Building Knowledge-Sharing Organizations
Collaborative Strategies, Practices & Tools
Innovation
Information & Knowledge Flows
Knowledge Sharing & Exchange
Managing Content: Tools & Cases
Future Focus Forum
Knowledge Management 2.0: Social Media for Knowledge Sharing

Intranets: Planning & Design
Intranets: User Experience
Intranets: Governance and Maintenance
Intranets: Search
Intranets: Making Content Findable & Usable
Intranets: Collaboration

• Innovation and Seeing What’s Next
• Design in the Age of Web 2.0
• Innovative Enterprises: Leaders’ Visions & Stories
• The New Shape of Knowledge: Everything Is Miscellaneous
• Enterprise 2.0: A Look at the Future

W1: Putting Knowledge Management on the Strategic Agenda
W2: Solving Real Knowledge Management and Intranet Issues
W3: Increasing Findability in Large, Complex Intranets
W4: Taxonomy Development & Usage
W5: Developing CMS Requirements
W6: Building a Content Management Strategy
W7: Portal Planning: Designing & Implementing
W8: Building High-Performance Communities of Practice (CoP)
W9: Overload, Learning, & Innovation
W10: Knowledge, Networks, and Value Creation
W11: Enterprise Search: An Intensive Jump-Start
W12: Practical Taxonomies: Developing a Knowledge Classification System
W13: Web Content Management Systems (WCMS): Architectures and Products
W14: Web Writers W (Cancelled)
W15: Intranet Standards & Best Practice
W16: Enterprise Collaboration: Weblogs & Wikis
W17: Building Intranets for Supporting KM
W18: Collaboration Commerce: The Next Competitive Advantage

Applying Knowledge Management Strategies
Knowledge Transfer
Collaboration Strategies & Tools
Cultural Issues of Knowledge Management
Collaborative Environments
Learning and Innovation
Knowledge Management Lessons
Knowledge Management: Future Trends

Content Management [Shared Track]

Making Intranets Work
Choosing Technologies
Building the Intranet
Organizing the Information
Information Discovery & Search
Keeping Up with Intranet Trends

• Thinking for a Living: Keys to Knowledge Worker Productivity
• Pieces of the Knowledge Management Puzzle
• Frontiers of User Experience
• Building Capability in the Conductive Organization
• From Knowledge Management to Sense Making: From Efficiency to Effectiveness

Workshop 1: Organizational Storytelling & Narrative Patterns Master Class
W2: Organizational Survival: Increasing Profitability
W3: Improving Knowledge Practices for Strategic Impact: A Diagnostic Approach
W4: Boosting Knowledge Worker Productivity
W5: Problem Solving: Dealing with Dilemmas & Setting Priorities
W6: Building an Effective Content Management Strategy
W7: Intranet Standards & Best Practice
W8: Blogging for Knowledge Exchange
W9: High-Performance Knowledge Management for Advanced Practitioners
W10: Performance Mapping for Organizational Improvement
W11: Virtual Collaboration: BMS’s Prescription
W12: Solving Knowledge Management and Intranet Issues
W13: Web Content Management
W14: Portal Software: User & Vendor Survey
W15: Taxonomy Development & Usage

Knowledge Management Strategies for Driving Performance
Collaboration Tools
Launching Knowledge Management, Change & Learning
Knowledge Management ROI & Measurement
Managing Documents & Data
Networks & Knowledge Sharing
Driving Innovation & Performance
Tools for Supporting Performance
Aligning Knowledge Management to the Business: A Gartner Symposium

Content Management [Shared Track]

Intranet Governance & Strategies
Information Architecture
User Design
Information Discovery & Search
Portals & Personal Workspaces
Collaboration Tools & Practices

• Decision-Making & Innovation: The Real Function of Knowledge Management
• Leaders in Knowledge Management: CEO Roundtable — Driving Performance by Sharing Knowledge
• Driving Performance with Knowledge Management
• Social Knowledge Management: The Future of Business
• The User Experience and the Role of Content Management & Information Architecture
• Ubiquitous Usability

W1: Knowledge Management: Concepts, Methods, and Practice
W2: Intranet Professionals Academy
W3: Practical Taxonomy: Developing Workable Knowledge Classification Systems
W4: Knowledge Continuity Management: The Future of Knowledge Retention
W5: Content Management Interactive
W6: Corporate Portal Strategies
W7: Effectively Managing and Profiting with Virtual Project Teams
W8: actionable Knowledge Management Implementation: A Pragmatic “How-To” Workshop
W9: Building Strategic Capability with Communities of Practice
W10: Integrating Personal and Organizational Tools for Sustainable Transformation
W11: Ten Steps to Intranet Success
W12: Usability for Intranets

Knowledge management Strategies, Processes & Models: Best Practices
Communities of Practice: Concepts, Strategies & Cases
Knowledge Management Tools: Harnessing Unstructured Data
Knowledge Management and the Bottom Line
Collaboration: People & Knowledge Management
Knowledge Management Tools: Techniques & Processes
Knowledge Management & Customer Relationships
E-Learning
Knowledge Management Tools: Collaboration & Knowledge Sharing Tools

Content Management [Shared Track]

Intranets: Solutions, Tools & Technoligy
Implementation: Making Portals Happen
Intranets: Design & Usability
Intranets: Governance & Strategy
Intranets: Partnerships & Practices
Advanced Portal Strategies & ROI

• Knowledge Management + Intranets = Productivity
• Leaders in Knowledge Management: CEO Roundtable — Sharing Knowledge for Competitive Advantage
• Productive Organizations: Strategies & Learnings
• Creating a Win-Win Knowledge Strategy
• Intranets: Success Through Strategy

W1: Knowledge Management: Concepts, Methods, and Practice
W2: Organizational Narrative Master Class
W3: Content Management Interactive
W4: Preparing to Implement a Knowledge Management Strategy
W5: Making Intranets Usable: Testing and Improving
W6: Information, Content, and KM: Strategies forImproving Intranet Business Value
W7: Communities of Practice (CoPs)
W8: Content Personalization Strategies
W9: The New Value Fundamentals: Knowledge,Intangibles, and Value Networks
W10: Intranets, Portals, and Corporate Strategies
W11: Competitive Intelligence Strategies: The Top 12 Priorities
W12: cancelled

Strategies, Models & Processes
Content Management & KM
Communities & Collaboration
Tools for KM
Content Management Tools & Techniques
E-Learning
Portal Strategies
ROI & Measurement
KM Technology
Human Resources & KM
E-Government

Portals
Design & Usability
Understanding Web Services
Making Intranets & Portals Work
The Business Case for Intranets & Portals
Technology & Implementation

• Technology and A New World Order
• The Strategic Context for Communities of Practice
• Connecting People & Knowledge: Challenges & Strategies
• Content & Knowledge Management: Partners in E-Business Mainstreaming
• Knowledge Management, Intranets, & Portals: What’s Next
• Strategies for Building a Cyber-Smart Intranet
• The Migration of Intranets & Portals to Knowledge Communities
• Web Services: The Next Revolution

W1: Corporate Storytelling
W2: Collaborative Teams
W3: A Strategic Approach to Building Your Corporate Portal
W4: XML and KM: Powering Information and Retrieval for the Semantic Web
W5: Mapping Organizational Knowledge
W6: Performance Centered Business Models and Processes: Keys to Effective Knowledge Management
W7: Basics of Web Usability
W8: Enterprise Knowledge Maturity Model
W9: Knowledge Products: Drivers of the eEnterprise — CANCELLED —
W10: Organizing Virtual Organizations & Teams
W11: Knowledge Portals: Converting Information Overload into Knowledge-on-Demand
W12: What You Need to Know About Managing a Knowledge Management, or Web Project
W13: Crashing with the Nose Up: Building a Working, Sharing Environment
W14: Creating a Learning Organization
W15: Implementing Knowledge Management: An Overall Architecture & Framework
W16: Knowledge Management in Defense

Knowledge Management Strategies, Processes & Models
Knowledge Management Tools & Technology
Knowledge Management & Content Management
Culture & Knowledge Management
eBusiness, eGovernment, Knowledge Management

• Successfully Implementing Knowledge Management
• Innovation, Knowledge Management & Corporate Success
• Knowledge, Value & Networks
• The Late, Great, Future of Knowledge Management

W1: Knowledge Management & State of the Knowledge Industry
W2: A Framework for Measuring and Valuing KM, Intellectual Assets, and Organizational Learning
W3: Tying Information and Knowledge Together: Successful Strategies
W4: Developing an Information Architecture from the Top Down and Bottom Up
W5: Aligning Your Knowledge Programs to Business Strategy
W6: Competitive Intelligence and Competitor Analysis – the Next Phase for Strategically Selecting Lines of Business and Tactically Executing Business Strategy
W7: Knowledge Management and the Future: Building Scenarios for Tomorrow’s Knowledge Management Environment
W8: Creating Value from Knowledge: Proven Strategies and Valuation Techniques
W9: New Advances in Knowledge Management Software
W10: Knowledge Management Technical Architecture Framework
W11: Knowledge Management Enabling Big Blue: One Voice, Three Success Stories
W12: The Economics of Portal Infusion

Knowledge Nets: The Alignment & Fusion of Technology with Business Objectives
Knowledge Management Strategies: Business Processes & Models
Harnessing the Power of Knowing: Business Cases & Lessons Learned
Knowledge Management White Waters: People, Organizational, and Cultural Issues in the Global Digital Enterprise
Measuring, Valuing & Managing the Assets: Information, Content, Knowledge & Intellectual Assets

• Knowledge Networks
• Creating Human Knowledge Nets: Story Telling & Knowledge Management
• eBusiness: Knowledge Management’s Newest Killer Application
• All Aboard! Take a Knowledge Journey

T1: Fundamentals of Image System Design and Architecture
T2: Knowledge Management and IP Application Strategies for Competency and Distinction
T3: State of the Knowledge Industry: 1999 Progress Report
T4: The Practitioner’s Toolkit for Knowledge Management in the Extended Enterprise
T5: Competitive Intelligence as a Driver of Enterprise Intellect and Corporate Strategy
T6: Records Management and the Law
T7: Content Management Strategies for the Enterprise with XML
W1: Knowledge Management Solutions on the Microsoft Windows NT Platform
W2: Knowledge Management in Practice and Reality
W3: People, Place, Things: Discover What You Know

Management Focus: Leading Your Organization through Times of Great Change
Business Focus: Creating Systems for Knowledge-Based Business Functions
Technology in Application Focus: Designing Systems for Managing your Knowledge Assets
Technology Systems Focus: Networked Infrastructure for Knowledge Management
Solutions in Practice – Case Studies: Networked Infrastructure for Knowledge Management

Special Tracks:
Intellectual Property (National Knowledge & IP Management Taskforce)
Competitive Intelligence and Knowledge Management
Implementation Life Cycle and Strategy Guide

• Collaborative Corporate Portals: HyperInnovation Across the Enterprise
• The Knowledge Worker Without Limits
• What ARE Communities, Anyway?

Rheinner Theater, Doculabs Technology Theater, Ernst & Young, Hyperknowledge

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