Abstract: In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager
Multimedia
Videos, audios and photos relevant to Knowledge Management education and the Knowledge Management career profile
Critical Skills for Process and Knowledge Professionals
Abstract: Madison Lundquist, Principal Research Lead for APQC’s process and performance management research area, interviews Maggie Starkey, Knowledge Management Specialist at Kraton Corporation, about the skills required for professionals in 2024, as well as advice for professionals just starting out in the process or knowledge management fields. Conference Presentation Abstract:
Knowledge Management education and certification in African universities
Abstract: In a recent episode of the Kabod Group podcast series, a compelling conversation took place between Professor Madeleine Fombad, a distinguished figure in the field as a Professor of Knowledge Management at the University of South Africa, and Christian Elongue, the Managing Director of Kabod Group. The emphasis was on the role of
Knowledge Manager Career Guide & Interviews
Abstract: A knowledge manager ensures everyone in the organization has the information they need. A knowledge manager helps to create the processes and structures through which knowledge is recorded and shared. Knowledge managers work with key stakeholders, inside and outside the organization, to optimize the management and use of organizational knowledge.