Abstract: Effectively collecting, sharing and cultivating experience-based knowledge in work organisations is demanding. As the challenges are getting more intensive, there is a need for dedicated personnel who are able to steer, enable and support knowledge sharing activities. In the knowledge management literature, these types of individuals may be characterised as knowledge intermediaries.
technical support
SupportWorld Live*
SupportWorld Live, formerly the Help Desk Institute Conference and Expo (HDI Conference & Expo or HDI Annual), successor of the Customer Relationship Management/Support Services Conference and Expo (CRM/SSCE) and the Support Services Conference & Expo (SSCE), is the technical support industry’s most comprehensive event for the USA. Whether you’re a frontline technician, new manager, seasoned
Knowledge Champion’s Legacy
Abstract: Evangelist, juggler, facilitator–the chief knowledge officer is becoming indispensable. Once a company embraces the concept of knowledge management, its top executives must decide how to implement their KM program and how to convince employees that KM is not simply about adding profits but can strengthen the company and help everyone