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The Help Desk Institute’s Annual Conference and Expo (HDI Annual) is the technical support industry’s most comprehensive event. Whether you’re a frontline technician, new manager, seasoned team lead, distinguished VP, or CIO—there’s something for everyone at HDI. A ton of learning. Nonstop networking. A whole lot of fun. In the end, you’ll get everything you need to make your life as a tech support professional considerably easier.
Relevant pre-conference workshops
* …(2011)-2016: Knowledge Management Foundations: Knowledge-Centered Support Principles (Certification)
* 2014: Knowledge Management for IT and Beyond