Help Desk Institute’s Annual Conference and Expo (HDI Annual)*

Help Desk Institute’s Annual Conference and Expo (HDI Annual)*

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The Help Desk Institute’s Annual Conference and Expo (HDI Annual) is the technical support industry’s most comprehensive event. Whether you’re a frontline technician, new manager, seasoned team lead, distinguished VP, or CIO—there’s something for everyone at HDI. A ton of learning. Nonstop networking. A whole lot of fun. In the end, you’ll get everything you need to make your life as a tech support professional considerably easier.

With Knowledge-Centered Support (KCS) Principles Certification workshop.

Conference History:

HDI 2019 Conference & Expo, April 7-12, 2019, Orlando, Florida, USA
Pre-Conference Workshops: Knowledge-Centered Support (KCS) Principles (3 days)

HDI 2018 Conference & Expo, April 10-13, 2018, Las Vegas, Nevada, USA
Pre-Conference Workshops: Knowledge-Centered Support (KCS) Principles (3 days)

HDI 2017 Conference & Expo, May 9-12, 2017, Washington, DC, USA
Pre-Conference Workshops: Knowledge-Centered Support (KCS) Principles (3 days)

HDI 2016 Conference & Expo, April 12-15, 2016, Orlando, Florida, USA
Pre-Conference Workshops: Knowledge-Centered Support (KCS) Principles (3 days)

25th HDI 2015 Conference & Expo, March 24-27, 2015, Las Vegas, Nevada, USA
Pre-Conference Workshops: Knowledge Management Foundations: Knowledge-Centered Support (KCS) Principles (3 days)

HDI 2014 Conference & Expo, April 1-4, 2014, Orlando, Florida, USA
Pre-Conference Workshops: Knowledge Management Foundations: Knowledge-Centered Support (KCS) Principles (3 days); Knowledge Management for IT and Beyond (1 day)

HDI 2013 Conference & Expo, April 16-19, 2013, Las Vegas, Nevada, USA
Pre-Conference Workshops: Knowledge Management Foundations: Knowledge-Centered Support (KCS) Principles (3 days)

HDI 2012 Conference & Expo, April 24-27, 2012, Orlando, Florida, USA
Pre-Conference Workshops: Knowledge Management Foundations: Knowledge-Centered Support (KCS) Principles (3 days)

HDI 2011 Conference & Expo, March 29 – April 1, 2011, Las Vegas, Nevada, USA
Pre-Conference Workshops: Knowledge Management Foundations: Knowledge-Centered Support (KCS) Principles (3 days)

HDI 2010 Conference & Expo, March 16-19, 2010, Orlando, Florida, USA
Pre-Conference Workshops: Knowledge Management Foundations: Knowledge-Centered Support (KCS) Principles (3 days)

HDI 2009 Conference & Expo, April 6-9, 2009, Las Vegas, Nevada, USA
Pre-Conference Workshops: Knowledge Management Foundations: Knowledge-Centered Support (KCS) Principles (3 days)

HDI 2008 Conference & Expo, March 9-12, 2008, Dallas, Texas, USA
Pre-Conference Certification Workshops: Knowledge Management Foundations: Knowledge-Centered Support (KCS) Principles (3 days)

HDI 2007 Conference & Expo, April 30 – May 3, 2007, Las Vegas, Nevada, USA
Pre-Conference Workshops: Knowledge Management Foundations (1 day); Collective Intelligence: New Technologies of Collaboration (1 day)

HDI 2006 Conference & Expo, March 19-22, 2006, Nashville, Tennessee, USA
Pre-Conference Certification Workshops: Knowledge Management Foundations: Knowledge-Centered Support (KCS) Principles (2 days)

HDI 2005 Conference & Expo, Mach 6-10, 2005, Las Vegas, Nevada, USA
Pre-Conference Workshops: Knowledge Management Foundations Workshop: Knowledge-Centered Support (KCS) Practices (2 days)

HDI 2004 Conference & Expo, April 17-21, 2004, Orlando, Florida, USA
Pre-Conference Workshops: Knowledge-Centered Support Foundations (2 days)

HDI 2003 Conference & Expo, March 17-20, 2003, Las Vegas, Nevada, USA
Pre-Conference Workshops: Knowledge Management for Practitioners (1 day)

HDI 2002 Conference & Expo, April 14-17, 2002, Orlando, Florida, USA
Pre-Conference Workshops: Knowledge Technologies and Process Strategy: Engineering Solutions (1 day)

HDI 2001 Conference & Expo, March 18-21, 2001, New Orleans, Louisiana, USA
Pre-Conference Seminars: —
Panels: Bringing Knowledge Management to Life (Ask the Survivors Practitioner Panel)

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