Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Blog Articles
Blog articles relevant to Knowledge Management education and the Knowledge Management career profile
ChatGPT, what makes a good Knowledge Manager?
Abstract: I’ve been experimenting with ChatGPT (an artificial intelligence chatbot developed by OpenAI). The following is the result of my question in the title of this post, namely “What makes a good knowledge manager?”. I thought it was a pretty good response, though I would have liked to have seen some mention of innovation.
Knowledge Management training for all employees
Abstract: Employees are exposed to all kinds of training, be that related to soft skills or those related to technical skills. However one of the training that they should undergo and which most companies ignore is knowledge management training. Let us check why employees should undergo knowledge management training. The essence of
Knowledge Broker Archetypes
Abstract: Stories, not data, are the base unit of the knowledge economy. There are no stories without storytellers. Knowledge brokers are the leaders of the caravan in the desert of modern business, connecting us to information oases where remote bands of experts feel safe discussing their passions.
Changing Knowledge Manager Roles
Abstract: A quick analysis of JDs on KM job advertisements in LinkedIn shows that expectation from practitioners still revolves around content management and social networking. Though some companies make the JDs look different, by adding words like strategy, leadership communication etc., essentially the requirement is the same. However, things are going to change very