The Knowledge Management Education Hub

Certification Courses/Training

• Certified Knowledge Manager (CKM) Class (4 days, online: Europe, Gulf Region)
  (Provider: KM Institute)
  Pre-Class E-learning (self-paced)
  CKM Virtual Class (4 days)
  “eCKM” – e-learning version of the CKM course (self-paced)
  CKM exam
• Certified Knowledge Specialist – Social Knowledge Management**
  (Provider: KM Institute)
  Online “Knowledge Management Foundation” program
  2-day “Master Class” in Social Knowledge management

Conferences

• Transformational Knowledge Management Conference
  Feruary 2024, Manchester, UK | April 2024, Bengalaru, India | April 2024, Rotterdam, The Netherlands (onsite & online)

• Knowledge Management, Information and Data Conference
  August & October 2023 (2 days, India & UK / online)

• Effective Knowledge Management Conference
  April & September 2023 (1 day, online – EMEA & APAC time zone)

• Knowledge Management Reborn Conference
  Sub-title: Modern Knowledge Management: Latest Technologies, Strategies and Technologies
  (Organizer: Unicom Training and Seminars aka Unicom Learning India)
  June & September 2022 (2 days, online – EMEA & APAC time zone)

• Social Tools Conference (SocialTools)**

  The Social Tools Conference (SocialTools) presents new viewpoints and case studies explaining the value, application and (sometimes) the downside of social tools in a business context. It looks beyond the “why” of Enterprise 2.0 to explain the “how”, giving all participants a true learning experience.
  The conference is chaired by David Gurteen, founder of the Gurteen Knowledge Community and himself both a user and an advocate of these technologies.

  Conference History:

  6. Engaging the Customer: Getting it right with Social Media, 3-4 June 2009, London, United Kingdom

  Note: The conference was originally scheduled for 11-12 March 2009

  Creating Business Value through Social Tools and Content Strategies
  Are You Invited to the Party? Levels of engagement in social media
  Measuring Web 2.0 ROI
  What Business Can Learn from the Obama Campaign
  Using Social Software to Market Yourself – inside and outside the firewall
  Web 2.0: Are we missing the point?
  Protecting British Airway’s Share of the Open Skies: The Story of Metrotwin
  The Psychology of a Successful Social Media Strategy

  Pre-conference Workshops:
  The Effective Knowledge Worker, Mar 10 Jun 2

  5. Web 2.0: Practical Applications for Business Benefit, 1-2 October 2008, London, United Kingdom

  Keynotes:
  What’s Social Got To Do With Work Anyway?

  Presentations:
  The Ecology of Web 2.0
  Thinking Out of the Inbox – The changing nature of collaboration
  Social Software Applied: in legal and professional services organizations
  Online Brand Reputation Management
  Twitter’s Not A Waste Of Time (in defence of status updates)
  Secure Web 2.0, an opportunity not an oxymoron
  Key learning from Wikipedia for business
  The Email Problem and How To Solve it
  Rewiring Relationships: Cyber Citizens and Collaborative Councils
  Engaging Social Networks
  Radio Beyond the Phone-in: Social media and broadcasting
  Social Media and its Use: The challenge

  Pre-conference Workshops:
  The Effective Knowledge Worker, Sep 30

  4. Web 2.0 and Beyond, 5-6 March 2008, London, United Kingdom
  Conference Sub-title: Applying Social and Collaborative Tools to Business

  Social tools Hit the Mainstream
  KM goes Social: From KM 1.0 to KM 2.0
  Social Computing & the Knowedge-powered Enterprise
  Case Study: A Whistlestop Tour Round Web Marketing 2.0
  Social is good for Business: Snockles
  Case Study: Facilitating Open Innovation in a Distributed Community Using Free Social Software Tools: The Media Sandbox experience
  Technology brings Power to the People
  Business in Virtual Worlds, How we got here with web 2.0
  Social Media in Action – engaging in conversations with customers (case study based)
  Case Sudy: The Power of Film – Adding video podcasts to the communications mix
  Case Study: A Whistlestop Tour Round Web Marketing 2.0 (Who’s afraid of Identity?)
  Technology brings Power to the People (Deploying, measuring and succeeding with Social Software)

  Pre-/Post-conference Workshops:
  The Effective Knowledge Worker, Mar 4
  Exploring Web 2.0 and Web 3.0 to Achieve Personal and Organisational Results, Mar 7

  Co-located Events:
  Gurteen Knowledge Cafe: What will be the impact of Social Tools on Knowledge Management?, Mar 5 (evening event)

  3. Social Tools for Business Use, 11-12 July 2007, London, United Kingdom
  Conference Sub-title: Web 2.0 to Enterprise 2.0 – New Developments & Evolution

  Social tools in the Enterprise – the current state of the art
  Collaborative Workspaces and Better Virtual Teaming
  Challenges to change – and how video can help with the engagement process
  The Beauty of Web 2.0: Tools that get out of your way
  Case study: Employees & Customer Engagement – Using Podcasts to bridge the gap
  Case study: Is Being Social Good for Business?
  Using Wiki’s and Other Open Source Products to Reach Outside the Firewall
  Using Social Tools to Support Membership Organisations: Theory, practice, technology, findings
  Social Media, Citizen Journalism and Radio
  The Cost and Benefits of Real Engagement
  Case Study: Web 2.0 & Social Networking in Action Inside IBM & Virtual worlds
  Charities 2.0 – Moving from Wow to How (CANCELLED)

  Pre-conference Workshops:
  The Effective Knowledge Worker, Jul 10

  2. Social Tools for Business Use, 21-22 February 2007, London, United Kingdom
  Conference Sub-title: Web 2.0 and the new participatory culture

  What will “businesslike” mean when business isn’t like business any more?
  Headshift: Enterprise 2.0 – towards a social infrasctructure for collaboration and collective intelligence
  Practical uses for Web 2.0 in a business environment
  We’re all virtual now – news, culture, politics and community in the networked world
  An inside view on how IBM uses social networking to manage its own precious knowledge
  Web 2.0 and Virtual Worlds
  Fostering adoption
  Social software in a hard world
  Social Software (get closer to your customers and better information sharing for your staff)
  The impact of blogging on law and business
  Combining wikis and semantic web

  Pre-conference Workshops:
  The Effective Knowledge Worker, Feb 20
  Blogging for Beginners: A Practical workshop with special focus on minimising risks and ensuring legal compliance.
  Internet Power Searching: Harness the power of search engines and Web 2.0 for better searching

  Co-located Events:
  Gurteen Knowledge Cafe: The Video Knowledge Cafe!

  1. Social Network Tools and their Business Application, 20-21 September 2006, London, United Kingdom
  Conference Sub-title: Blogs, Podcasting, Instant Messaging, RSS and Wikis

  The conference was announced as “Changing the Dynamics of Information Sharing: the business impact of Blogs, Wikis, Instant Messaging, RSS and Podcasts”

  Keynotes:
  The Quiet Revolution – how social computing will change the workplace
  Social Media: Blogs and Participatory Culture

  Presentations:
  Making Waves – BBC Brands and Social Networks
  The Business Applications of Podcasting and Participation Media.
  The Influence of Social Network Technologies: Who’s Influencing Whom?
  Creating Influencer Communities: A Case Study Of A Major Global Mobile Enterprise Solutions Provider
  What is IBM doing with Web 2.0 tools, Concepts and Mash-Ups and Why?
  Combining Wikis & the Semantic Web: towards Web3.0?
  Creating an In-House (Social) Media Empire
  Social Networking and Personal Branding
  Social Bookmarking Inside the Organisation: connecting people to people and to information
  Case Study: Using Blogs to Create a Global Micro-Business
  Case Study : Using Mobile Technology in a Recruitment Context
  Case Study : Public Sector: Web 2.0: lessons learnt from the public sector and the e-inclusion agenda
  The bottom line: What’s in it for me?

  Pre-conference Workshops:
  The Effective Knowledge Networker

• Communities of Practice (in Action) Series**

  This event provides participants with the strategies, tools, techniques and know-how to be able to start Communities of Practice of their own. They will hear real-life case studies of initiating and running such communities, and the impact that the Communities of Practice have had on the wider organisation; they will be involved in interactive sessions to debate and discuss the right way forward for their particular needs.

  Conference History:

  (POSTPONED?) Communities of Practice in Action III, 7 July 2004, London, United Kingdom

  Introductions, Scene Setting and a practical exercise on COPs
  Chairman’s summary and close of event

  Presentations:
  The naturally emerging properties of CoPs
  Sharing Knowledge for Continuous Improvement
  Mapping informal relationships between your employees: the use of communities of practice and organisational network analysis

  Interactive discussions:
  Building a Community of Practice in Local Government
  The Three Year History of a Successful Community of Practice
  Complexity, patterns and sense making – Learning from Nature
  Interactive Session with all speakers

  Pre-conference Workshops:
  Knowledge Sharing, Creativity and Innovation, Jul 6

  Co-located events:
  Manage the Knowledge: Manage the Process, Jul 8

  Communities of Practice in Action II, 25 February 2004, London, United Kingdom

  Introduction and scene setting
  Chairman’s summary and close of event

  Presentations:
  The Naturally Emerging Properties of Communities of Practice (COPs)

  Interactive Discussion Sessions:
  Can the business value of Communities of Practice be measured?
  Supporting and Nurturing Communities of Practice – The Oracle Story
  When Communities of Practice are NOT the answer (and when they ARE)
  Communities of Practice on the Knowledge Network
  Interactive discussion session

  Pre-conference Workshops:
  Knowledge Sharing, Creativity and Innovation, Feb 24

  Communities of Practice in Action, 10 October 2003, London, United Kingdom

  Chairman’s Introduction and Scene Setting

  Presentations:
  Moving KM from the Fringes to the Foundarion of your Organisation

  Case Studies:
  Global Knowledge Mobilised in a Force for Good – Connecting up Field Aid Workers to Support Each Other
  10 % Technology, 90% People: communities of interest
  Infinite Variety… Communities of Practice
  Building a Community of Practice in a UK Government Department

  Interactive Session

  Co-located events:
  Emerging Knowledge Strategies, Processes and Practices: Learning Faster than the Speed of Change (multi-stakeholder seminar), Oct 7-8
  Introduction to Knowledge Management (workshop), Oct 6
  Seven Steps To Implementing KM in your Organisation (workshop), Oct 9

  Communities of Practice in the Public Sector and NGOs, 23 May 2003, London, United Kingdom

  Chairman’s Introduction

  Presentations:
  Supporting Communities at the DTI – learning from the last two years’ experience
  Connecting People to People and People to Information …
  Communities of Practice in an NGO
  Communities of practice: What is the evidence?

  Case Studies:
  Communities – Learning from Nature (Why do smokers always know so much?)
  Communities of Practice in the Small Business Service (SBS) & Business Link Network
  Communities of Practice: Virtually Impossible?

  (POSTPONED?) Building Dynamic Communities of Practice: Techniques and Tools, 21 March 2003, London, United Kingdom

  Part of “Managing Knowledge” Seminar Series

  Chairman’s Introduction
  Chairman’s Summary and close of seminar

  Presentations:
  Better by Design – Can Successful Communities Really be Planned?
  Communities of practice: why bother?

  Case Studies:
  Communities – Learning from Nature (Why do smokers always know so much?)
  Communities of Practice: virtually impossible?
  Communities in Oracle – Importance of answering tough questions
  Developing Communities of Practice: a case study in Scottish Enterprise
  Communities of Practice: A case study from the NHS

  Co-located events:
  Knowledge Management for the Practitioner (multi-stakeholder seminar), Mar 18-19
  Introduction to Knowledge Management (workshop), Mar 17
  Seven Steps to Implementing KM in your Organisation (workshop), Mar 20
  Creating a Knowledge-Enabling Workspace (workshop), Mar 21
  What sort of problems can Knowledge Management solve? (Gurteen Knowledge Café), Mar 20

• (CANCELLED?) 1st Global KM Practitioners’ Conference, 20-21 April 2004, London, United Kingdom
  (Co-organizer: Knowledge Associates)
  Plenary sessions and multi-track workshops on: KM Strategies; Consulting Methodologies; Processes; Technologies; Change Management; Knowledge Sharing Cultures.

• Unicom European Knowledge Management / Managing Knowledge Series
  (in general a 2 days multi-stakeholder seminar with pre- and/or post-seminar workshops)

  Knowledge Management in the Extended Enterprsie, 18-22 October 2004, London, United Kingdom

  Seminar Program: (Oct 19-20)

  Top-down or bottom-up?
  Managing knowledge across the Supply Chain
  Managing Information and Knowledge Value across the Extended Enterprise
  Leaders and Knowledge Management
  Mapping Informal Relationships between your employees: the use of Communities of practice and organizational network analysis
  The Naturally Emerging Properties of CoPs
  Double-knit KM in the Extended Organisation – the dimensions of Practice and Project

  Case Studies:
  Towards Unconscious Competence at QinetiQ
  Knowledge-Sharing Challenges in Large, Hierarchical Organizations (UNHCR)
  Solving Complex knowledge Flow Problems through a Community of Practice
  Light touch learning in a complex environment at Tearfund (an international NGO)
  Doing Knowledge Management: Creating A Knowledge Base In A Three Star Hospital Trust (University Hospitals of Leicester NHS Trust)

  Panel Session

  Pre-/Post-conference Workshops:
  Doing More For Less: Accelerating knowledge flows through a complex organisation, Oct 18
  Idea Mapping: Organise your thinking for business advantage, Oct 18
  Knowledge Sharing, Creativity & Innovation, Oct 21-22

  Manage the Knowledge: Manage the Process, 6-8 July 2004, London, United Kingdom
  Sub-title: Linking KM and Major Business Processes and Activities

  Seminar Program: (Jul 8)

  Chairman introduction

  Presentations:
  Keynote: Integrating Knowledge Management with Business Performance Management
  Keeping It Real: Building a Global Virtuous Learning Cycle Through Baton-Passing
  Skills for Knowledge Working: a guide to good practice

  Case Studies:
  Brainstorming Across Boundaries at Shell International Exploration and Production
  Early Experiences in the NHS
  Getting Knowledge Management embedded in your Organisation at Rolls Royce

  Pre-conference Workshops:
  Knowledge Sharing, Creativity and Innovation, Jul 6

  Co-located events:
  Communities of Practice in Action III, Jul 7 (POSTPONED?)

  Emerging Knowledge Strategies, Processes and Practices, 6-10 October 2003, London, United Kingdom
  Sub-title: Learning Faster than the Speed of Change

  Seminar Program: (Oct 7-8)

  Presentations:
  Emerging Knowledge Strategies, Processes and Practices: An Overview
  The Emerging Importance of Narrative and Storytelling
  Tackling Culture – skills and practices for knowledge sharing in diverse cultures and sub-cultures
  Emerging Practices in Knowledge Management
  International KM standards

  Case Stuies:
  Lessons Learned from Implementing a KM Strategy
  KM to support a critical business process for strategic planning: a case study of Barclays Bank
  Knowledge Strategy – 2nd time around and where next for the Countryside Agency?
  Reducing the “Knowing-Doing” Gap in Large Organisations
  From Belief to Assurance – the embedding step
  The Ethics of Knowledge Transfer
  The Virtual Library – Accelerating Knowledge Sharing Amongst Regional Development Agencies

  Pre-/Post-conference Workshops:
  Introduction to Knowledge Management, Oct 6
  Seven Steps To Implementing KM in your Organisation, Oct 9

  Co-located Events:
  Communities of Practice in Action, Oct 10

  Knowledge Management for the Practitioner, 19-23 May 2003, London, United Kingdom

  Seminar Program: (May 20) n.a.

  Pre-/Post-conference Workshops:
  Introduction to Knowledge Management, May 19
  Seven Steps To Implementing KM in your Organisation, May 21
  Knowledge Management and Culture, May 21-22

  Co-located Events:
  Communities of Practice in the Public Sector and NGOs, May 23

  Knowledge Management for the Practitioner, 17-21 March 2003, London, United Kingdom

  Note: This event is also known as “Managing Knowledge”; It might be postponed to May 2003

  Seminar Program: (Mar 18-19)

  Chairman’s Introduction
  Chairman’s Summary and close of seminar

  Presentations:
  Managing and Measuring Knowledge Assets
  Selling Knowledge Management to the Sceptics
  KM in Europe – Moving towards Standards?
  Knowledge Asset Management
  The Speed of Knowledge
  Measuring and Reporting KM initiatives
  Managing Knowledge: why bother?

  Case Studies:
  Measuring and Reporting Siemens ICN/ICM ShareNet – from logging to scorecard approach – Case study
  Harvesting Knowledge; a cross government case study
  Implementing Knowledge Management in De Beers – lessons from the early days
  Knowledge Management from Academia to Practitioner
  A Holistic Approach to Successful KM Initiatives
  10% Technology, 90% People: communities of interest
  Getting started in KM – making a difference

  Pre-/Post-conference Workshops:
  Introduction to Knowledge Management, Mar 17
  Seven Steps to Implementing KM in your Organisation, Mar 20
  Creating a Knowledge-Enabling Workspace, Mar 21

  Co-located Events:
  Building Dynamic Communities of Practice: Techniques and Tools, Mar 21
  Gurteen Knowledge Café: What sort of problems can Knowledge Management solve?, Mar 20

  Knowledge Management and the Bottom Line, 7-11 October 2002, London, United Kingdom

  Seminar Program: (Oct 8-9)

  Introduction and Overview
  Chairman’s Summary

  Keynotes:
  Technology – Solution or hindrance to knowledge management?

  Presentations:
  Setting the Scene: The realities of KM and the bottom line Ron Young, Chief Executive, Knowledge Associates
  Driving Productivity and Quality by Knowledge Management Dieter Wenger, e-Worker AG, Switzerland

  Case Studies:
  Doing What Comes Naturally (the natural & sustainable way to manage your knowledge)
  Measuring the Contribution of KM in BT
  From Knowledge Management to Strategic Intelligence and Organisational Foresight
  Light Touch Learning in Tearfund
  Knowledge Management in Marketing Services
  KM and the Health Care Sector
  Knowledge Management: the ultimate oxymoron
  KM Implementation in the Private and Public Sectors
  KM in The Dynamic Workplace – How IBM saved over $100 million in Europe

  Pre-/Post-conference Workshops
  Introduction to Knowledge Management, Oct 7
  Seven Steps to Implementing KM in your Organisation, Oct 10

  Co-located Events:
  Building Dynamic Communities of Practice: Techniques and Tools, Oct 11

  Successful Knowledge Driven Organisations, 27-30 May 2002, London, United Kingdom

  Seminar Program: (May 28-29)

  Introduction and scene setting
  Successful Knowledge-Driven Organisations
  Chairman’s summary

  Keynotes:
  Complex Knowledge: The third generation of Intellectual Capital

  Case Studies:
  Five Knowledge Competencies for Success in a Complex Organisation
  Establishing Successful Communities of Practice
  “Shell People” – Managing Shell’s Human Capital
  Siemens ICN/ICM ShareNet business success through knowledge sharing
  Six Sigma at GE
  Knowledge Management in Marketing Services
  Practising KM in an R & D Organisation: Lessons from a Pragmatic and Successful Case
  The Oxfam KM Intranet and it’s Relationship with Internal Communications
  Embedding KM Into HR Processes at Schlumberger: Using KM to motivate, develop and retain employees

  Pre-/Post-seminar Workshops:
  Introduction to Knowledge Management, May 27
  Seven Steps to Implementing Knowledge Management in your Organisation, May 30

  Co-located Events:
  Knowledge Enhanced Government II: The role of Knowledge Management in the Public Sector, May 27

  Accelerated Knowledge Management, 25 February – 1 March 2002, London, United Kingdom
  Sub-title: Managing Knowledge for value in an uncertain climate

  Note: The event is also known as “The Key Components of Knowledge Management”

  Seminar Program: (Feb 25-26)

  DAY 1:
  Chairman’s Introduction and scene setting
  CASE STUDY: KM – Doing it Faster by Doing it Better
  Linking the Intranet with Business Value
  CASE STUDY: The Oxfam KM Intranet and its Relationship with Internal Communications
  CASE STUDY: Identifying and Measuring your Success
  An Intranet for all Seasons
  CASE STUDY: KM: Making it work within a R&D; Organisation

  DAY 2:
  CASE STUDY: Communities of Practice – Networking People instead of Technology
  CASE STUDY: Hearts and Minds or Hard Cash: Implementing KM
  Planning, Implementing and Integrating the Enterprise Taxonomy
  Creativity and Decision-Making Enabling the Collective Mind
  Knowledge Visualisation for Key Decision Makers: Business at the speed of Sight
  CASE STUDY: Unipart: A Case Study in Knowledge Management – The importance of context

  DAY 3: Towards Common Approaches & Standards in KM (panel), Feb 27
  Standardisation in Knowledge Management – Towards a Common KM Framework in Europe
  …n.a.

  Post-seminar Workshops:
  Personal and Team Knowledge Management, Feb 28

  Co-located Events:
  Knowledge Enhanced Government: The role of KM in the Public Sector, Mar 1

  The Four Dimensions of Knowledge Management, 15-18 October 2001, London, United Kingdom

  Individual Knowledge Management, 15 Oct
  Team Knowledge Management, 16 Oct
  Enterprise Knowledge Management, 17 Oct
  Inter-organisational Knowledge Management, 18 Oct

  Enterprise Computing and Knowledge Management, 27 February – 1 March 2001, London, United Kingdom

  DAY 1: Corporate Portals: Managing your Organisation’s Knowledge & Information Resources
  Introduction to Corporate Portals
  Portal to Competitive Edge
  Enterprise Information Portals
  Communities of Practice in Knowledge Management
  Corporate Portals and Communities

  DAY 2: Knowledge Management in a Networked World
  Knowledge Management: The Practice and The Pitfalls
  Managing Knowledge Networks in Multinational Businesses
  Managing Data as a Key Resource
  Collaboration Made Possible – out of the box

  DAY 3: Tools & Applications for Knowledge Management
  Overview of Knowledge Management Tools
  Knowledge Logistics: Strategy for Success
  Easy Access to Knowledge: Turning Theory into Practice
  MENTOR: Maximising your Intellectual Capital
  Quality Metrics for Taxonomy Development

  Building the Knowledge Based Enterprise, 16-20 October 2000, London, United Kingdom
  Sub-title: The true roles of KM, Intranets/Extranets and e-Business
  (Business Information Series – KM)

  Seminar Presentations: (Oct 16-17)
  Building the Knowledge-Based Enterprise
  Knowledge Infrastructure Roadmap for e-Business
  Intranet-based Agents for Knowledge Management
  Knowledge, Learning and Methods: a partnership for KM success
  Knowledge Management through SPIKE
  Knowledge Communities in ICL
  The Knowledge Network – Joining up Government -joining to the citizen
  Trust, Privacy and Communication
  Surfing in the Knowledge Economy
  Managing the Value of Content
  The Knowledge-Enabled Intranet: A practical demonstration
  The Content Creation Process
  Making it Happen in Barclays

  Post-seminar workshops: (Oct 18-20)
  Knowledge and Intellectual Capital Management Workshop: Achieving large scale and short term improvement of Key Business Indicators (2 days)
  Interactive Intranets: Making Knowledge Management Real (1 day)

  Knowledge Management with Intranets, 8-11 May 2000, London, United Kingdom
  Sub-title: Case studies and practical lessons of intranet-based KM systems
  (Business Information Series – KM)

  Seminar Program: (May 8-9)

  Keynotes:
  Managing and Developing Knowledge Assets Using Intranets

  Presentations:
  Knowledge Artefacts for the Intranet
  Knowledge Management Through SPIKE
  Dark Data and Grey Intranets
  Communities of Practice and the Intranet
  Executive Learning with Intranets: From aversion towards alchemy
  Intranets – the Tip of the Knowledge Management Iceberg
  Successes and Failures of KM at Shell
  Building a Knowledge Infrastructure That Works
  Knowledge Intranet Technology – Making the intangible tangible
  e-(Night)Mares – 101 Uses of a Dead Intranet
  Icebergs, Pubs and the Wheel World – A case study of a KM initiative in a commercial property consultancy
  Knowledge Tools for the Intranet
  Exploiting information technology in support of the evolution of a KM organisational culture for competitive advantage

  Post-seminar workshops:
  Story Telling: An old skill in new context
  Interactive Intranets: Making Knowledge Management Real

  Knowledge Management with Intranets, 2-3 December 1999, London, United Kingdom
  (Business Information Series – KM)

  Seminar Program: (Dec 2)

  Chairman’s Introduction

  Session 1: Overview
  Knowledge Exchanges on the Internet

  Session 2:The business issues
  Knowledge connections: The Intranet in knowledge management
  Taking a Knowledge Perspective of your Organisation

  Session 3: People and cultural issues
  Knowledge Management through SPIKE (Surrey Police Information and Knowledge Environment)

  Session 4: Case Studies
  Successes and Failures of KM at Shell
  A Knowledge Management Vendor Takes its Own Medicine

  Session 5
  Demonstrations

  Post-seminar Workshops: (Dec 3)
  Interactive Intranets: Making Knowledge Management Real

  Making Knowledge Management Work for You, 12-16 July 1999, London, united Kingdom

  Seminar Program:

  DAY 1&2, Jul 13-14
  Program n.a.

  DAY 3: Methods, Tools and Techniques for Practical Knowledge Management, Jul 15
  Program n.a.

  Pre-/Post-seminar events:
  Practical Knowledge Management Methods, Jul 12 (interactive tutorial)
  Applied Knowledge Management – a system to support action, Jul 16 (workshop)

  The Practitioner’s Perspective, 8-11 February 1999, London, united Kingdom

  Seminar Program: (Feb 9-11)

  DAY 1:
  Setting the scene and introduction
  The Knowledge Driven Economy and Convergent Technologies
  Knowledge Management in Germany and Europe: Research findings from a survey of the top 1000 German and top 200 European Companies
  Knowledge Management on the Village Street
  Using Corporate Stories to Discuss and Distribute Tacit Knowledge
  Dark Data and Grey Intranets: Case Study
  The Office as a Place for Knowledge Creation
  Knowledge Management and the Law Firm
  Developing Knowledge Strategies: The practitioner’s perspective
  Linking People to Knowledge

  DAY 2:
  Information Warfare: Defence and battlefield techniques for KM
  From the Knowledge Attic to the Knowledge Pump: Activating your corporate memory
  Putting It All Together: Successful Knowledge Management Is an Integrated Whole – Not an Assembly of Individual Pieces
  The Knowledge Maturity Model: Building tomorrow’s knowledge vision from today’s realities
  The Cultural Change (or Shock) of Implementing Processes, Networks with Roles, and Tools for Capturing and Managing Knowledge
  Managing Knowledge in the Supply Chain: Operationalising Knowledge Management Concepts
  Managing the Knowledge in a Major International Consultancy: a case study
  Case Study of a Multicultural Knowledge Guild: Creating a culture for customer intelligence
  Knowledge Management Benchmarking
  A critical review of the conference

  DAY 3: Building the KM Infrastructure
  Introduction and setting the scene
  How to Match User Needs to the Available Knowledge Management Offerings
  Harnessing Your Organisation’s Hidden Intellectual Capital: gaining competitive advantage through tacit knowledge capture
  A Knowledge Spread Sheet
  Find the target – What is the right tool for KM? (Tools to support a diversity of divisions in a corporate organisation, in The Information & Knowledge Exchange (IKE)
  Knowledge Management: The challenge of culture
  Building the Foundation for KnowNet

  Pre-/Post-seminar Workshops and Tutorials:
  Practical Knowledge Management Methods, Feb 8 (interactive tutorial)
  A Practitioner’s Workshop: Tactics and techniques for embedding KM in your organisation, Feb 12

  Knowledge ’99 Exhibition

  …

  Leveraging High Fee-Earners: Knowledge Management in Professional Services Firms, 14-17 July 1997, London, United Kingdom

  Seminar program: (Jul 15-16) n.a.

  Pre-/Post-seminar events:
  Accelerated Value Method (AUM): A Consulting Approach to Knowledge management, Jul 17
  Practical Knowledge Management Methods, Jul 14

  Knowledge Management Series, 9-13 February 1997, London, United Kingdom

  Porgram n.a.

  Putting Knowledge Management to Work, 6-7 November 1996, London, United Kingdom

  Day 1 Session: The State of the Art
  The Context for Knowledge Management
  Knowledge Management and the New Knowledge Media
  Innovation as a Core Competence
  Skandia Future Centre, Sweden
  Knowledge Management Goals at Different Levels of Society and in the Enterprise
  Knowledge Organisations – From Information Management to Leading with Knowledge
  Support Mechanism for Knowledge Management
  Leveraging Information and Knowledge for Performance Management

  Day 2 WORKSHOP: Implementing Knowledge Management
  Knowing What You Know
  Implementing Knowledge Management within the Enterprise
  Using Lotus Notes for Managing Core Competencies

  From Information to Knowledge Management, 26-27 June 1996, London, United Kingdom

  Seminar Program n.a.

• Knowledge Enabled Public Services Conference (KEPS), 26-27 November 2002, London, United Kingdom
  Keynotes:
  Snakes and Ladders – The route to an e-Society
  The View from the Private Sector IT Department

  Case Studies:
  Natural Storytelling in Natural Communities within English Nature
  An Organic Approach to Community Development: Why one size doesn’t fit all when it comes to communities
  Knowledge Management & Learning Networks at the Countryside Agency

  Presentations:
  Knowledge Managementas a Part of Modernisation and Culture Change
  Automating Partnership
  Portals with Workflow – Just Do It!
  Making Interoperability within Departments and across Central and Local Government a Practical Reality
  Managing Content for Sustained Profit
  How to Motivate the Take-up of GovTalk Initiatives
  Public/Private Partnering for e-Government
  Mobilising Communities of Interest: practical approaches for accessing and sharing knowledge across the public sector
  The Power of the Portal – what it is and how to build it
  Security and Knowledge Enablement: How to deliver the right content to the right person at the right time
  BSI and Knowledge Management Standardisation

  Networking and discussion session:
  Progress in delivering e-Government

  Exhibition of related products and services

• Knowledge Enhanced Government**
  Knowledge Enhanced Government is a one-day event comprising overview presentations and a number of case studies illustrating several Knowledge Management topics in a public sector context.

  Knowledge Enhanced Government II, 27 May 2002, London, United Kingdom
  Sub-title: The role of Knowledge Management in the Public Sector

  Overview:
  Knowledge Enhanced Government
  Knowledge Management As Part of Modernisation and Culture Change

  Case Studies:
  The Public Sector Benchmarking Service (PSBS)
  Can Knowledge Based Communities make Public Sector Organisations More Effective?
  Communities of Practice and the use of Storytelling in English Nature (Due to the nature of the subject it is more of a story than a paper)
  Knowledge Management as a Driver for Change
  Managing Sectoral Knowledge: a case study of IDeA Knowledge

  Question and Answer Session with the Speaker Panel

  Co-located events:
  Successful Knowledge Driven Organisations (multi-stakeholder seminar), May 28-29
  Introduction to Knowledge Management (workshop), May 27
  Seven Steps to Implementing Knowledge Management in your Organisation (workshop), May 30

  Knowledge Enhanced Government, 1 March 2002, London, United Kingdom
  Sub-title: The role of Knowledge Management in the Public Sector

  Overview:
  Knowledge Enhanced Government Joe McCrea & Chris Hancock
  Knowledge Management As Part of Modernisation and Culture Change
  Can Knowledge Based Communities make Public Sector Organisations More Effective?

  Case Studies:
  Knowledge Management in the Workgroup: successful implementation (Department of Health case study)
  Communities of Practice and the use of Storytelling in English Nature (Due to the nature of the subject it is more of a story than a paper)
  Experiences of Team-Based Knowledge Sharing
  Managing Sectoral Knowledge: a case study of IDeA Knowledge

  Presentations:
  Achieving Better Business Practices with Records Management and Document Management

  Question and Answer Session with the Speaker Panel

  Co-located events:
  Accelerated Knowledge Management (multi-stakeholder seminar), Feb 25-26
  Towards Common Approaches & Standards in KM (panel), Feb 27
  Personal and Team Knowledge management (workshop), Feb 28

• Knowledge Management in the Finance Industry, 27 November 2001, London, United Kingdom
  (part of the Risk & Knowledge Management in Finance, Optimisation Series, Nov 19-Dec 7)
  Introduction from Chairman
  Winning Through Knowledge: The State of Knowledge Management in the European Finance Sector
  Indentifying and leveraging critical Knowledge Assets for the finance industry
  “Where learning and knowledge exploitation converge”
  Case Study: Introducing Knowledge Management in Abbey National
  Knowledge Management is Risk Management

  Panel session with all speakers

• Knowledge Management Solutions Forum**

  The Knowledge Management Solutions Forum, formerly the Knowledge Management Forum and the Enterprise Information Portals (EIP) Forum, is a free one day event with exhibition, which brings together executives seeking to implement and enhance Knowledge Management in their organisations with leading experts and solutions providers who can help them. The event is primarily aimed at delegates from large companies plus government agencies and local government. Attendance is especially relevant to organisations looking to purchase and implement Knowledge Management tools and services. Delegates have the opportunity to hear a series of informative and authoritative presentations and participate in discussion relating to the most important KM issues and to see demonstrations of the latest solutions.

  Conference History:

  Knowledge Management Solutions Forum 2002, 10 September 2002, London, United Kingdom

  note. The event was announced as Knowledge Management & EIP Forum

  Conference Program n.a.

  Agenda Key Issues:
  Getting Business Value from Knowledge Management Initiatives
  Strategies for implementing Knowledge Management
  People / Process / Technology – key factors in Knowledge Management
  Document and content management
  Utilising Knowledge Management tools for reporting and information sharing
  Fitting Knowledge Management around business goals
  The role of Knowledge Management in the public sector
  Knowledge Management and e-Learning
  The role of Enterprise Information Portals (EIP) in Knowledge Management

  Knowledge Management & Enterprise Information Portals (EIP) Forum, 27 November 2001, London, United Kingdom

  OptimalView – Building Networked Business Communities
  So how would you SEARCH for cross-lingual multi-media content?
  B2X: Online Relationship Management for an Extended Enterprise – Using personalized portals and frontline applications to individualize every relationship
  Ideas don’t grow in a Vacuum, they are shared – Knowledge Management, the winning Strategy
  Making eBusiness everyone’s business
  Collaborating for Success – Maximising Your Intellectual Capital
  Knowledge Management is not Just the Search Engine!
  Information Logistics – Towards a more complete information solution
  Automating the Digital Economy

  Panel Session and Discussion Forum

  Knowledge Management, Enterprise Information Portals (EIP) and e-Learning Forum, 7 May 2002, London, United Kingdom

  Conference Program n.a. – CANCELLED?

  Knowledge Management Tools Forum 2001, 5 June 2001, London, United Kingdom

  Keynotes:
  Getting Business Value from Knowledge Management Initiatives

  Presentations:
  Knowledge Management for Profit
  Personalisation – the key technology
  Natural Language Solutions for Intelligent Information Retrieval & Knowledge Management
  Intuitive Knowledge Delivery
  Enterprise Portals Facilitating Corporate ‘Infostructure’
  Our most important asset is our people – minds or bodies?
  An Infrastructure Approach to eKnowledge

  Enterprise Information Portals (EIP) Forum, 1 May 2001, London, United Kingdom

  Information and Content Centric EIP’s – a new perspective on the corporation and its communities
  Making eBusiness Everyone’s Business
  Corporate Portals – a tool for the Intelligent Enterprise
  Enterprise Portals Facilitating Corporate ‘Infostructure’
  Active WorkSpace? A portal strategy for supporting your knowledge workers
  From Here to There – Climbing the Steps to the Information Enterprise
  Empower the Business
  Customer Case Study
  Third Generation Enterprise Portal Solutions
  Achieving Economies of Scale in e-Business

  Discussion forum

  Enterprise Information Portals (EIP) Forum, 28 November 2000, London, United Kingdom

  Scene setting
  The Essential Building Blocks of an Enterprise Information Portal
  The Corporate Portal: Beyond Information Presentation
  Constant Change – Responding to change and future proofing your portal
  EIP – What defines an Enterprise Information Portal?
  Creating the Business Desktop
  Developing your Corporate Portal
  Customer Case Study
  Breathing New Life Into Old ‘Faithful’
  Transform the way you work through a Corporate Portal
  Beyond the Corporate Portal

  Panel session and discussion forum

Training

Courses

• Practical Knowledge Management**
  • Part 1: Delivering sustained business performance through implementing Knowledge Management (2 days)
  • Part 2: Knowledge capture and packaging skills (1 day)
• Intensive Training Course for KM Practitioners (5 days)**

Tutorials

• Practical Knowledge Management Methods (1 day interactive tutorial)**
• Knowledge Discovery in Database/Data Mining (1 day)**

Workshops

• The Effective Knowledge Worker (1 day; was: Developing Knowledge Competencies of the individual Knowledge worker or Developing your Knowledge Working Competencies)**
• Knowledge Sharing for Success in Outsourcing (1 day)**
• Knowledge Sharing, Creativity & Innovation (2 days)**
• The Learning Team Approach – Building learning teams to deliver innovation (1 day)**
• Doing More For Less: Accelerating knowledge flows through a complex organisation (1 day)**
• Idea Mapping: Organise your thinking for business advantage (1 day)**
• Semantic Web Workshop: Next Generation Web Services and Knowledge Management (1 day)**
• Information First: Integrating Knowledge and Information Architecture for Business Advantage (2 days)**
• Introduction to Knowledge Management (1 day)**
• Seven Steps To Implementing Knowledge Management in your Organisation (1 day)**
• Knowledge Management and Culture (2 days)**
• Creating a Knowledge-Enabling Workspace (1 day)**
• Personal and Team Knowledge Management (1 day)**
• Knowledge and Intellectual Capital Management Workshop: Achieving large scale and short term improvement of Key Business Indicators (2 days)**
• Interactive Intranets: Making Knowledge Management Real (1 day)**
• Story Telling: An old skill in new context (1 day)**
• Applied Knowledge Management – a system to support action (1 day)**
• A Practitioner’s Workshop: Tactics and techniques for embedding KM in your organisation (1 day)**
• The Interactive Knowledge Management Workshop (1 day)**
• Accelerated Value Method (AUM): A Consulting Approach to KM (1 day)**
• Developing a Strategy for E-Learning and Knowledge Sharing (1 day)**
• Strategies for Knowledge Management (1 day)**

Masterclasses

• Knowledge Activist Masterclass: Leveraging knowledge in your organisation (1 day)**
• Story(telling) Masterclass: Sharing Knowledge effectively (2 days)**

Training programs

• Knowledge Economy Leadership Programme (4 days) | 2004
  (Provider: Eurofocus International Consultants)
  Tools and concepts for managing organizations in the knowledge economy
  Innovating Organizations
  Preparing for the Unexpected with ValueNet Works
  Certified Cultural Due Diligence Practitioner