Unicom Seminars

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Unicom Seminars offers the following Knowledge Management education and training opportunities:

Conferences

  • Knowledge Management Reborn, 15-16 June 2022, London, United Kingdom
    Sub-title: Modern Knowledge Management: Latest Technologies, Strategies and Technologies
  • Social Tools Conference (SocialTools)**

    The Social Tools Conference (SocialTools) presents new viewpoints and case studies explaining the value, application and (sometimes) the downside of social tools in a business context. It looks beyond the “why” of Enterprise 2.0 to explain the “how”, giving all participants a true learning experience.
    The conference is chaired by David Gurteen, founder of the Gurteen Knowledge Community and himself both a user and an advocate of these technologies.

    Conference History:

    6. Engaging the Customer: Getting it right with Social Media, 3-4 June 2009, London, United Kingdom

      Note: The conference was originally scheduled for 11-12 March 2009

      Creating Business Value through Social Tools and Content Strategies
      Are You Invited to the Party? Levels of engagement in social media
      Measuring Web 2.0 ROI
      What Business Can Learn from the Obama Campaign
      Using Social Software to Market Yourself – inside and outside the firewall
      Web 2.0: Are we missing the point?
      Protecting British Airway’s Share of the Open Skies: The Story of Metrotwin
      The Psychology of a Successful Social Media Strategy

      Pre-conference Workshops:
      The Effective Knowledge Worker, Mar 10 Jun 2

    5. Web 2.0: Practical Applications for Business Benefit, 1-2 October 2008, London, United Kingdom

      Keynotes:
      What’s Social Got To Do With Work Anyway?

      Presentations:
      The Ecology of Web 2.0
      Thinking Out of the Inbox – The changing nature of collaboration
      Social Software Applied: in legal and professional services organizations
      Online Brand Reputation Management
      Twitter’s Not A Waste Of Time (in defence of status updates)
      Secure Web 2.0, an opportunity not an oxymoron
      Key learning from Wikipedia for business
      The Email Problem and How To Solve it
      Rewiring Relationships: Cyber Citizens and Collaborative Councils
      Engaging Social Networks
      Radio Beyond the Phone-in: Social media and broadcasting
      Social Media and its Use: The challenge

      Pre-conference Workshops:
      The Effective Knowledge Worker, Sep 30

    4. Web 2.0 and Beyond, 5-6 March 2008, London, United Kingdom
    Conference Sub-title: Applying Social and Collaborative Tools to Business

      Social tools Hit the Mainstream
      KM goes Social: From KM 1.0 to KM 2.0
      Social Computing & the Knowedge-powered Enterprise
      Case Study: A Whistlestop Tour Round Web Marketing 2.0
      Social is good for Business: Snockles
      Case Study: Facilitating Open Innovation in a Distributed Community Using Free Social Software Tools: The Media Sandbox experience
      Technology brings Power to the People
      Business in Virtual Worlds, How we got here with web 2.0
      Social Media in Action – engaging in conversations with customers (case study based)
      Case Sudy: The Power of Film – Adding video podcasts to the communications mix
      Case Study: A Whistlestop Tour Round Web Marketing 2.0 (Who’s afraid of Identity?)
      Technology brings Power to the People (Deploying, measuring and succeeding with Social Software)

      Pre-/Post-conference Workshops:
      The Effective Knowledge Worker, Mar 4
      Exploring Web 2.0 and Web 3.0 to Achieve Personal and Organisational Results, Mar 7

      Co-located Events:
      Gurteen Knowledge Cafe: What will be the impact of Social Tools on Knowledge Management?, Mar 5 (evening event)

    3. Social Tools for Business Use, 11-12 July 2007, London, United Kingdom
    Conference Sub-title: Web 2.0 to Enterprise 2.0 – New Developments & Evolution

      Social tools in the Enterprise – the current state of the art
      Collaborative Workspaces and Better Virtual Teaming
      Challenges to change – and how video can help with the engagement process
      The Beauty of Web 2.0: Tools that get out of your way
      Case study: Employees & Customer Engagement – Using Podcasts to bridge the gap
      Case study: Is Being Social Good for Business?
      Using Wiki’s and Other Open Source Products to Reach Outside the Firewall
      Using Social Tools to Support Membership Organisations: Theory, practice, technology, findings
      Social Media, Citizen Journalism and Radio
      The Cost and Benefits of Real Engagement
      Case Study: Web 2.0 & Social Networking in Action Inside IBM & Virtual worlds
      Charities 2.0 – Moving from Wow to How (CANCELLED)

      Pre-conference Workshops:
      The Effective Knowledge Worker, Jul 10

    2. Social Tools for Business Use, 21-22 February 2007, London, United Kingdom
    Conference Sub-title: Web 2.0 and the new participatory culture

      What will “businesslike” mean when business isn’t like business any more?
      Headshift: Enterprise 2.0 – towards a social infrasctructure for collaboration and collective intelligence
      Practical uses for Web 2.0 in a business environment
      We’re all virtual now – news, culture, politics and community in the networked world
      An inside view on how IBM uses social networking to manage its own precious knowledge
      Web 2.0 and Virtual Worlds
      Fostering adoption
      Social software in a hard world
      Social Software (get closer to your customers and better information sharing for your staff)
      The impact of blogging on law and business
      Combining wikis and semantic web

      Pre-conference Workshops:
      The Effective Knowledge Worker, Feb 20
      Blogging for Beginners: A Practical workshop with special focus on minimising risks and ensuring legal compliance.
      Internet Power Searching: Harness the power of search engines and Web 2.0 for better searching

      Co-located Events:
      Gurteen Knowledge Cafe: The Video Knowledge Cafe!

    1. Social Network Tools and their Business Application, 20-21 September 2006, London, United Kingdom
    Conference Sub-title: Blogs, Podcasting, Instant Messaging, RSS and Wikis

      The conference was announced as “Changing the Dynamics of Information Sharing: the business impact of Blogs, Wikis, Instant Messaging, RSS and Podcasts”

      Keynotes:
      The Quiet Revolution – how social computing will change the workplace
      Social Media: Blogs and Participatory Culture

      Presentations:
      Making Waves – BBC Brands and Social Networks
      The Business Applications of Podcasting and Participation Media.
      The Influence of Social Network Technologies: Who’s Influencing Whom?
      Creating Influencer Communities: A Case Study Of A Major Global Mobile Enterprise Solutions Provider
      What is IBM doing with Web 2.0 tools, Concepts and Mash-Ups and Why?
      Combining Wikis & the Semantic Web: towards Web3.0?
      Creating an In-House (Social) Media Empire
      Social Networking and Personal Branding
      Social Bookmarking Inside the Organisation: connecting people to people and to information
      Case Study: Using Blogs to Create a Global Micro-Business
      Case Study : Using Mobile Technology in a Recruitment Context
      Case Study : Public Sector: Web 2.0: lessons learnt from the public sector and the e-inclusion agenda
      The bottom line: What’s in it for me?

      Pre-conference Workshops:
      The Effective Knowledge Networker

  • Communities of Practice (in Action) Series**

    This event provides participants with the strategies, tools, techniques and know-how to be able to start Communities of Practice of their own. They will hear real-life case studies of initiating and running such communities, and the impact that the Communities of Practice have had on the wider organisation; they will be involved in interactive sessions to debate and discuss the right way forward for their particular needs.

    Conference History:

    (POSTPONED?) Communities of Practice in Action III, 7 July 2004, London, United Kingdom

      Introductions, Scene Setting and a practical exercise on COPs
      Chairman’s summary and close of event

      Presentations:
      The naturally emerging properties of CoPs
      Sharing Knowledge for Continuous Improvement
      Mapping informal relationships between your employees: the use of communities of practice and organisational network analysis

      Interactive discussions:
      Building a Community of Practice in Local Government
      The Three Year History of a Successful Community of Practice
      Complexity, patterns and sense making – Learning from Nature
      Interactive Session with all speakers

      Pre-conference Workshops:
      Knowledge Sharing, Creativity and Innovation, Jul 6

      Co-located events:
      Manage the Knowledge: Manage the Process, Jul 8

    Communities of Practice in Action II, 25 February 2004, London, United Kingdom

      Introduction and scene setting
      Chairman’s summary and close of event

      Presentations:
      The Naturally Emerging Properties of Communities of Practice (COPs)

      Interactive Discussion Sessions:
      Can the business value of Communities of Practice be measured?
      Supporting and Nurturing Communities of Practice – The Oracle Story
      When Communities of Practice are NOT the answer (and when they ARE)
      Communities of Practice on the Knowledge Network
      Interactive discussion session

      Pre-conference Workshops:
      Knowledge Sharing, Creativity and Innovation, Feb 24

    Communities of Practice in Action, 10 October 2003, London, United Kingdom

      Chairman’s Introduction and Scene Setting

      Presentations:
      Moving KM from the Fringes to the Foundarion of your Organisation

      Case Studies:
      Global Knowledge Mobilised in a Force for Good – Connecting up Field Aid Workers to Support Each Other
      10 % Technology, 90% People: communities of interest
      Infinite Variety… Communities of Practice
      Building a Community of Practice in a UK Government Department

      Interactive Session

      Co-located events:
      Emerging Knowledge Strategies, Processes and Practices: Learning Faster than the Speed of Change (multi-stakeholder seminar), Oct 7-8
      Introduction to Knowledge Management (workshop), Oct 6
      Seven Steps To Implementing KM in your Organisation (workshop), Oct 9

    Communities of Practice in the Public Sector and NGOs, 23 May 2003, London, United Kingdom

      Chairman’s Introduction

      Presentations:
      Supporting Communities at the DTI – learning from the last two years’ experience
      Connecting People to People and People to Information …
      Communities of Practice in an NGO
      Communities of practice: What is the evidence?

      Case Studies:
      Communities – Learning from Nature (Why do smokers always know so much?)
      Communities of Practice in the Small Business Service (SBS) & Business Link Network
      Communities of Practice: Virtually Impossible?

    (POSTPONED?) Building Dynamic Communities of Practice: Techniques and Tools, 21 March 2003, London, United Kingdom

      Part of “Managing Knowledge” Seminar Series

      Chairman’s Introduction
      Chairman’s Summary and close of seminar

      Presentations:
      Better by Design – Can Successful Communities Really be Planned?
      Communities of practice: why bother?

      Case Studies:
      Communities – Learning from Nature (Why do smokers always know so much?)
      Communities of Practice: virtually impossible?
      Communities in Oracle – Importance of answering tough questions
      Developing Communities of Practice: a case study in Scottish Enterprise
      Communities of Practice: A case study from the NHS

      Co-located events:
      Knowledge Management for the Practitioner (multi-stakeholder seminar), Mar 18-19
      Introduction to Knowledge Management (workshop), Mar 17
      Seven Steps to Implementing KM in your Organisation (workshop), Mar 20
      Creating a Knowledge-Enabling Workspace (workshop), Mar 21
      What sort of problems can Knowledge Management solve? (Gurteen Knowledge Café), Mar 20

  • (CANCELLED?) 1st Global KM Practitioners’ Conference, 20-21 April 2004, London, United Kingdom
    (Co-organizer: Knowledge Associates)

      Plenary sessions and multi-track workshops on: KM Strategies; Consulting Methodologies; Processes; Technologies; Change Management; Knowledge Sharing Cultures.

  • Unicom European Knowledge Management / Managing Knowledge Series
    (in general a 2 days multi-stakeholder seminar with pre- and/or post-seminar workshops)

    Knowledge Management in the Extended Enterprsie, 18-22 October 2004, London, United Kingdom

      Seminar Program: (Oct 19-20)

      Top-down or bottom-up?
      Managing knowledge across the Supply Chain
      Managing Information and Knowledge Value across the Extended Enterprise
      Leaders and Knowledge Management
      Mapping Informal Relationships between your employees: the use of Communities of practice and organizational network analysis
      The Naturally Emerging Properties of CoPs
      Double-knit KM in the Extended Organisation – the dimensions of Practice and Project

      Case Studies:
      Towards Unconscious Competence at QinetiQ
      Knowledge-Sharing Challenges in Large, Hierarchical Organizations (UNHCR)
      Solving Complex knowledge Flow Problems through a Community of Practice
      Light touch learning in a complex environment at Tearfund (an international NGO)
      Doing Knowledge Management: Creating A Knowledge Base In A Three Star Hospital Trust (University Hospitals of Leicester NHS Trust)

      Panel Session

      Pre-/Post-conference Workshops:
      Doing More For Less: Accelerating knowledge flows through a complex organisation, Oct 18
      Idea Mapping: Organise your thinking for business advantage, Oct 18
      Knowledge Sharing, Creativity & Innovation, Oct 21-22

    Manage the Knowledge: Manage the Process, 6-8 July 2004, London, United Kingdom
    Sub-title: Linking KM and Major Business Processes and Activities

      Seminar Program: (Jul 8)

      Chairman introduction

      Presentations:
      Keynote: Integrating Knowledge Management with Business Performance Management
      Keeping It Real: Building a Global Virtuous Learning Cycle Through Baton-Passing
      Skills for Knowledge Working: a guide to good practice

      Case Studies:
      Brainstorming Across Boundaries at Shell International Exploration and Production
      Early Experiences in the NHS
      Getting Knowledge Management embedded in your Organisation at Rolls Royce

      Pre-conference Workshops:
      Knowledge Sharing, Creativity and Innovation, Jul 6

      Co-located events:
      Communities of Practice in Action III, Jul 7 (POSTPONED?)

    Emerging Knowledge Strategies, Processes and Practices, 6-10 October 2003, London, United Kingdom
    Sub-title: Learning Faster than the Speed of Change

      Seminar Program: (Oct 7-8)

      Presentations:
      Emerging Knowledge Strategies, Processes and Practices: An Overview
      The Emerging Importance of Narrative and Storytelling
      Tackling Culture – skills and practices for knowledge sharing in diverse cultures and sub-cultures
      Emerging Practices in Knowledge Management
      International KM standards

      Case Stuies:
      Lessons Learned from Implementing a KM Strategy
      KM to support a critical business process for strategic planning: a case study of Barclays Bank
      Knowledge Strategy – 2nd time around and where next for the Countryside Agency?
      Reducing the “Knowing-Doing” Gap in Large Organisations
      From Belief to Assurance – the embedding step
      The Ethics of Knowledge Transfer
      The Virtual Library – Accelerating Knowledge Sharing Amongst Regional Development Agencies

      Pre-/Post-conference Workshops:
      Introduction to Knowledge Management, Oct 6
      Seven Steps To Implementing KM in your Organisation, Oct 9

      Co-located Events:
      Communities of Practice in Action, Oct 10

    Knowledge Management for the Practitioner, 19-23 May 2003, London, United Kingdom

      Seminar Program: (May 20) n.a.

      Pre-/Post-conference Workshops:
      Introduction to Knowledge Management, May 19
      Seven Steps To Implementing KM in your Organisation, May 21
      Knowledge Management and Culture, May 21-22

      Co-located Events:
      Communities of Practice in the Public Sector and NGOs, May 23

    Knowledge Management for the Practitioner, 17-21 March 2003, London, United Kingdom

      Note: This event is also known as “Managing Knowledge”; It might be postponed to May 2003

      Seminar Program: (Mar 18-19)

      Chairman’s Introduction
      Chairman’s Summary and close of seminar

      Presentations:
      Managing and Measuring Knowledge Assets
      Selling Knowledge Management to the Sceptics
      KM in Europe – Moving towards Standards?
      Knowledge Asset Management
      The Speed of Knowledge
      Measuring and Reporting KM initiatives
      Managing Knowledge: why bother?

      Case Studies:
      Measuring and Reporting Siemens ICN/ICM ShareNet – from logging to scorecard approach – Case study
      Harvesting Knowledge; a cross government case study
      Implementing Knowledge Management in De Beers – lessons from the early days
      Knowledge Management from Academia to Practitioner
      A Holistic Approach to Successful KM Initiatives
      10% Technology, 90% People: communities of interest
      Getting started in KM – making a difference

      Pre-/Post-conference Workshops:
      Introduction to Knowledge Management, Mar 17
      Seven Steps to Implementing KM in your Organisation, Mar 20
      Creating a Knowledge-Enabling Workspace, Mar 21

      Co-located Events:
      Building Dynamic Communities of Practice: Techniques and Tools, Mar 21
      Gurteen Knowledge Café: What sort of problems can Knowledge Management solve?, Mar 20

    Knowledge Management and the Bottom Line, 7-11 October 2002, London, United Kingdom

      Seminar Program: (Oct 8-9)

      Introduction and Overview
      Chairman’s Summary

      Keynotes:
      Technology – Solution or hindrance to knowledge management?

      Presentations:
      Setting the Scene: The realities of KM and the bottom line Ron Young, Chief Executive, Knowledge Associates
      Driving Productivity and Quality by Knowledge Management Dieter Wenger, e-Worker AG, Switzerland

      Case Studies:
      Doing What Comes Naturally (the natural & sustainable way to manage your knowledge)
      Measuring the Contribution of KM in BT
      From Knowledge Management to Strategic Intelligence and Organisational Foresight
      Light Touch Learning in Tearfund
      Knowledge Management in Marketing Services
      KM and the Health Care Sector
      Knowledge Management: the ultimate oxymoron
      KM Implementation in the Private and Public Sectors
      KM in The Dynamic Workplace – How IBM saved over $100 million in Europe

      Pre-/Post-conference Workshops
      Introduction to Knowledge Management, Oct 7
      Seven Steps to Implementing KM in your Organisation, Oct 10

      Co-located Events:
      Building Dynamic Communities of Practice: Techniques and Tools, Oct 11

    Successful Knowledge Driven Organisations, 27-30 May 2002, London, United Kingdom

      Seminar Program: (May 28-29)

      Introduction and scene setting
      Successful Knowledge-Driven Organisations
      Chairman’s summary

      Keynotes:
      Complex Knowledge: The third generation of Intellectual Capital

      Case Studies:
      Five Knowledge Competencies for Success in a Complex Organisation
      Establishing Successful Communities of Practice
      “Shell People” – Managing Shell’s Human Capital
      Siemens ICN/ICM ShareNet business success through knowledge sharing
      Six Sigma at GE
      Knowledge Management in Marketing Services
      Practising KM in an R & D Organisation: Lessons from a Pragmatic and Successful Case
      The Oxfam KM Intranet and it’s Relationship with Internal Communications
      Embedding KM Into HR Processes at Schlumberger: Using KM to motivate, develop and retain employees

      Pre-/Post-seminar Workshops:
      Introduction to Knowledge Management, May 27
      Seven Steps to Implementing Knowledge Management in your Organisation, May 30

      Co-located Events:
      Knowledge Enhanced Government II: The role of Knowledge Management in the Public Sector, May 27

    Accelerated Knowledge Management, 25 February – 1 March 2002, London, United Kingdom
    Sub-title: Managing Knowledge for value in an uncertain climate

      Note: The event is also known as “The Key Components of Knowledge Management”

      Seminar Program: (Feb 25-26)

      DAY 1:
      Chairman’s Introduction and scene setting
      CASE STUDY: KM – Doing it Faster by Doing it Better
      Linking the Intranet with Business Value
      CASE STUDY: The Oxfam KM Intranet and its Relationship with Internal Communications
      CASE STUDY: Identifying and Measuring your Success
      An Intranet for all Seasons
      CASE STUDY: KM: Making it work within a R&D; Organisation

      DAY 2:
      CASE STUDY: Communities of Practice – Networking People instead of Technology
      CASE STUDY: Hearts and Minds or Hard Cash: Implementing KM
      Planning, Implementing and Integrating the Enterprise Taxonomy
      Creativity and Decision-Making Enabling the Collective Mind
      Knowledge Visualisation for Key Decision Makers: Business at the speed of Sight
      CASE STUDY: Unipart: A Case Study in Knowledge Management – The importance of context

      DAY 3: Towards Common Approaches & Standards in KM (panel), Feb 27
      Standardisation in Knowledge Management – Towards a Common KM Framework in Europe
      …n.a.

      Post-seminar Workshops:
      Personal and Team Knowledge Management, Feb 28

      Co-located Events:
      Knowledge Enhanced Government: The role of KM in the Public Sector, Mar 1

    Enterprise Computing and Knowledge Management, 27 February – 1 March 2001, London, United Kingdom

      DAY 1: Corporate Portals: Managing your Organisation’s Knowledge & Information Resources
      Introduction to Corporate Portals
      Portal to Competitive Edge
      Enterprise Information Portals
      Communities of Practice in Knowledge Management
      Corporate Portals and Communities

      DAY 2: Knowledge Management in a Networked World
      Knowledge Management: The Practice and The Pitfalls
      Managing Knowledge Networks in Multinational Businesses
      Managing Data as a Key Resource
      Collaboration Made Possible – out of the box

      DAY 3: Tools & Applications for Knowledge Management
      Overview of Knowledge Management Tools
      Knowledge Logistics: Strategy for Success
      Easy Access to Knowledge: Turning Theory into Practice
      MENTOR: Maximising your Intellectual Capital
      Quality Metrics for Taxonomy Development

    Building the Knowledge Based Enterprise, 16-20 October 2000, London, United Kingdom
    Sub-title: The true roles of KM, Intranets/Extranets and e-Business
    (Business Information Series – KM)

      Seminar Presentations: (Oct 16-17)
      Building the Knowledge-Based Enterprise
      Knowledge Infrastructure Roadmap for e-Business
      Intranet-based Agents for Knowledge Management
      Knowledge, Learning and Methods: a partnership for KM success
      Knowledge Management through SPIKE
      Knowledge Communities in ICL
      The Knowledge Network – Joining up Government -joining to the citizen
      Trust, Privacy and Communication
      Surfing in the Knowledge Economy
      Managing the Value of Content
      The Knowledge-Enabled Intranet: A practical demonstration
      The Content Creation Process
      Making it Happen in Barclays

      Post-seminar workshops: (Oct 18-20)
      Knowledge and Intellectual Capital Management Workshop: Achieving large scale and short term improvement of Key Business Indicators (2 days)
      Interactive Intranets: Making Knowledge Management Real (1 day)

    Knowledge Management with Intranets, 8-11 May 2000, London, United Kingdom
    Sub-title: Case studies and practical lessons of intranet-based KM systems
    (Business Information Series – KM)

      Seminar Program: (May 8-9)

      Keynotes:
      Managing and Developing Knowledge Assets Using Intranets

      Presentations:
      Knowledge Artefacts for the Intranet
      Knowledge Management Through SPIKE
      Dark Data and Grey Intranets
      Communities of Practice and the Intranet
      Executive Learning with Intranets: From aversion towards alchemy
      Intranets – the Tip of the Knowledge Management Iceberg
      Successes and Failures of KM at Shell
      Building a Knowledge Infrastructure That Works
      Knowledge Intranet Technology – Making the intangible tangible
      e-(Night)Mares – 101 Uses of a Dead Intranet
      Icebergs, Pubs and the Wheel World – A case study of a KM initiative in a commercial property consultancy
      Knowledge Tools for the Intranet
      Exploiting information technology in support of the evolution of a KM organisational culture for competitive advantage

      Post-seminar workshops:
      Story Telling: An old skill in new context
      Interactive Intranets: Making Knowledge Management Real

    Knowledge Management with Intranets, 2-3 December 1999, London, United Kingdom
    (Business Information Series – KM)

      Seminar Program: (Dec 2)

      Chairman’s Introduction

      Session 1: Overview
      Knowledge Exchanges on the Internet

      Session 2:The business issues
      Knowledge connections: The Intranet in knowledge management
      Taking a Knowledge Perspective of your Organisation

      Session 3: People and cultural issues
      Knowledge Management through SPIKE (Surrey Police Information and Knowledge Environment)

      Session 4: Case Studies
      Successes and Failures of KM at Shell
      A Knowledge Management Vendor Takes its Own Medicine

      Session 5
      Demonstrations

      Post-seminar Workshops: (Dec 3)
      Interactive Intranets: Making Knowledge Management Real

    Making Knowledge Management Work for You, 12-16 July 1999, London, united Kingdom

      Seminar Program:

      DAY 1&2, Jul 13-14
      Program n.a.

      DAY 3: Methods, Tools and Techniques for Practical Knowledge Management, Jul 15
      Program n.a.

      Pre-/Post-seminar events:
      Practical Knowledge Management Methods, Jul 12 (interactive tutorial)
      Applied Knowledge Management – a system to support action, Jul 16 (workshop)

    The Practitioner’s Perspective, 8-11 February 1999, London, united Kingdom

      Seminar Program: (Feb 9-11)

      DAY 1:
      Setting the scene and introduction
      The Knowledge Driven Economy and Convergent Technologies
      Knowledge Management in Germany and Europe: Research findings from a survey of the top 1000 German and top 200 European Companies
      Knowledge Management on the Village Street
      Using Corporate Stories to Discuss and Distribute Tacit Knowledge
      Dark Data and Grey Intranets: Case Study
      The Office as a Place for Knowledge Creation
      Knowledge Management and the Law Firm
      Developing Knowledge Strategies: The practitioner’s perspective
      Linking People to Knowledge

      DAY 2:
      Information Warfare: Defence and battlefield techniques for KM
      From the Knowledge Attic to the Knowledge Pump: Activating your corporate memory
      Putting It All Together: Successful Knowledge Management Is an Integrated Whole – Not an Assembly of Individual Pieces
      The Knowledge Maturity Model: Building tomorrow’s knowledge vision from today’s realities
      The Cultural Change (or Shock) of Implementing Processes, Networks with Roles, and Tools for Capturing and Managing Knowledge
      Managing Knowledge in the Supply Chain: Operationalising Knowledge Management Concepts
      Managing the Knowledge in a Major International Consultancy: a case study
      Case Study of a Multicultural Knowledge Guild: Creating a culture for customer intelligence
      Knowledge Management Benchmarking
      A critical review of the conference

      DAY 3: Building the KM Infrastructure
      Introduction and setting the scene
      How to Match User Needs to the Available Knowledge Management Offerings
      Harnessing Your Organisation’s Hidden Intellectual Capital: gaining competitive advantage through tacit knowledge capture
      A Knowledge Spread Sheet
      Find the target – What is the right tool for KM? (Tools to support a diversity of divisions in a corporate organisation, in The Information & Knowledge Exchange (IKE)
      Knowledge Management: The challenge of culture
      Building the Foundation for KnowNet

      Pre-/Post-seminar Workshops and Tutorials:
      Practical Knowledge Management Methods, Feb 8 (interactive tutorial)
      A Practitioner’s Workshop: Tactics and techniques for embedding KM in your organisation, Feb 12

      Knowledge ’99 Exhibition

    Leveraging High Fee-Earners: Knowledge Management in Professional Services Firms, 14-17 July 1997, London, United Kingdom

      Seminar program: (Jul 15-16) n.a.

      Pre-/Post-seminar events:
      Accelerated Value Method (AUM): A Consulting Approach to Knowledge management, Jul 17
      Practical Knowledge Management Methods, Jul 14

    Knowledge Management Series, 9-13 February 1997, London, United Kingdom

      Porgram n.a.

    Putting Knowledge Management to Work, 6-7 November 1996, London, United Kingdom

      Day 1 Session: The State of the Art
      The Context for Knowledge Management
      Knowledge Management and the New Knowledge Media
      Innovation as a Core Competence
      Skandia Future Centre, Sweden
      Knowledge Management Goals at Different Levels of Society and in the Enterprise
      Knowledge Organisations – From Information Management to Leading with Knowledge
      Support Mechanism for Knowledge Management
      Leveraging Information and Knowledge for Performance Management

      Day 2 WORKSHOP: Implementing Knowledge Management
      Knowing What You Know
      Implementing Knowledge Management within the Enterprise
      Using Lotus Notes for Managing Core Competencies

    From Information to Knowledge Management, 26-27 June 1996, London, United Kingdom

      Seminar Program n.a.

  • Knowledge Enabled Public Services Conference (KEPS), 26-27 November 2002, London, United Kingdom
      Keynotes:
      Snakes and Ladders – The route to an e-Society
      The View from the Private Sector IT Department

      Case Studies:
      Natural Storytelling in Natural Communities within English Nature
      An Organic Approach to Community Development: Why one size doesn’t fit all when it comes to communities
      Knowledge Management & Learning Networks at the Countryside Agency

      Presentations:
      Knowledge Managementas a Part of Modernisation and Culture Change
      Automating Partnership
      Portals with Workflow – Just Do It!
      Making Interoperability within Departments and across Central and Local Government a Practical Reality
      Managing Content for Sustained Profit
      How to Motivate the Take-up of GovTalk Initiatives
      Public/Private Partnering for e-Government
      Mobilising Communities of Interest: practical approaches for accessing and sharing knowledge across the public sector
      The Power of the Portal – what it is and how to build it
      Security and Knowledge Enablement: How to deliver the right content to the right person at the right time
      BSI and Knowledge Management Standardisation

      Networking and discussion session:
      Progress in delivering e-Government

      Exhibition of related products and services

  • Knowledge Enhanced Government**
    Knowledge Enhanced Government is a one-day event comprising overview presentations and a number of case studies illustrating several Knowledge Management topics in a public sector context.

    Knowledge Enhanced Government II, 27 May 2002, London, United Kingdom
    Sub-title: The role of Knowledge Management in the Public Sector

      Overview:
      Knowledge Enhanced Government
      Knowledge Management As Part of Modernisation and Culture Change

      Case Studies:
      The Public Sector Benchmarking Service (PSBS)
      Can Knowledge Based Communities make Public Sector Organisations More Effective?
      Communities of Practice and the use of Storytelling in English Nature (Due to the nature of the subject it is more of a story than a paper)
      Knowledge Management as a Driver for Change
      Managing Sectoral Knowledge: a case study of IDeA Knowledge

      Question and Answer Session with the Speaker Panel

      Co-located events:
      Successful Knowledge Driven Organisations (multi-stakeholder seminar), May 28-29
      Introduction to Knowledge Management (workshop), May 27
      Seven Steps to Implementing Knowledge Management in your Organisation (workshop), May 30

    Knowledge Enhanced Government, 1 March 2002, London, United Kingdom
    Sub-title: The role of Knowledge Management in the Public Sector

      Overview:
      Knowledge Enhanced Government Joe McCrea & Chris Hancock
      Knowledge Management As Part of Modernisation and Culture Change
      Can Knowledge Based Communities make Public Sector Organisations More Effective?

      Case Studies:
      Knowledge Management in the Workgroup: successful implementation (Department of Health case study)
      Communities of Practice and the use of Storytelling in English Nature (Due to the nature of the subject it is more of a story than a paper)
      Experiences of Team-Based Knowledge Sharing
      Managing Sectoral Knowledge: a case study of IDeA Knowledge

      Presentations:
      Achieving Better Business Practices with Records Management and Document Management

      Question and Answer Session with the Speaker Panel

      Co-located events:
      Accelerated Knowledge Management (multi-stakeholder seminar), Feb 25-26
      Towards Common Approaches & Standards in KM (panel), Feb 27
      Personal and Team Knowledge management (workshop), Feb 28

  • Knowledge Management in the Finance Industry, 27 November 2001, London, United Kingdom
    (part of the Risk & Knowledge Management in Finance, Optimisation Series, Nov 19-Dec 7)

      Introduction from Chairman
      Winning Through Knowledge: The State of Knowledge Management in the European Finance Sector
      Indentifying and leveraging critical Knowledge Assets for the finance industry
      “Where learning and knowledge exploitation converge”
      Case Study: Introducing Knowledge Management in Abbey National
      Knowledge Management is Risk Management

      Panel session with all speakers

  • Knowledge Management Solutions Forum**

    The Knowledge Management Solutions Forum, formerly the Knowledge Management Forum and the Enterprise Information Portals (EIP) Forum, is a free one day event with exhibition, which brings together executives seeking to implement and enhance Knowledge Management in their organisations with leading experts and solutions providers who can help them. The event is primarily aimed at delegates from large companies plus government agencies and local government. Attendance is especially relevant to organisations looking to purchase and implement Knowledge Management tools and services. Delegates have the opportunity to hear a series of informative and authoritative presentations and participate in discussion relating to the most important KM issues and to see demonstrations of the latest solutions.

    Conference Histrory:

    Knowledge Management Solutions Forum 2002, 10 September 2002, London, United Kingdom

      note. The event was announced as Knowledge Management & EIP Forum

      Conference Program n.a.

      Agenda Key Issues:
      Getting Business Value from Knowledge Management Initiatives
      Strategies for implementing Knowledge Management
      People / Process / Technology – key factors in Knowledge Management
      Document and content management
      Utilising Knowledge Management tools for reporting and information sharing
      Fitting Knowledge Management around business goals
      The role of Knowledge Management in the public sector
      Knowledge Management and e-Learning
      The role of Enterprise Information Portals (EIP) in Knowledge Management

    Knowledge Management & Enterprise Information Portals (EIP) Forum, 27 November 2001, London, United Kingdom

      OptimalView – Building Networked Business Communities
      So how would you SEARCH for cross-lingual multi-media content?
      B2X: Online Relationship Management for an Extended Enterprise – Using personalized portals and frontline applications to individualize every relationship
      Ideas don’t grow in a Vacuum, they are shared – Knowledge Management, the winning Strategy
      Making eBusiness everyone’s business
      Collaborating for Success – Maximising Your Intellectual Capital
      Knowledge Management is not Just the Search Engine!
      Information Logistics – Towards a more complete information solution
      Automating the Digital Economy

      Panel Session and Discussion Forum

    Knowledge Management, Enterprise Information Portals (EIP) and e-Learning Forum, 7 May 2002, London, United Kingdom

      Conference Program n.a. – CANCELLED?

    Knowledge Management Tools Forum 2001, 5 June 2001, London, United Kingdom

      Keynotes:
      Getting Business Value from Knowledge Management Initiatives

      Presentations:
      Knowledge Management for Profit
      Personalisation – the key technology
      Natural Language Solutions for Intelligent Information Retrieval & Knowledge Management
      Intuitive Knowledge Delivery
      Enterprise Portals Facilitating Corporate ‘Infostructure’
      Our most important asset is our people – minds or bodies?
      An Infrastructure Approach to eKnowledge

    Enterprise Information Portals (EIP) Forum, 1 May 2001, London, United Kingdom

      Information and Content Centric EIP’s – a new perspective on the corporation and its communities
      Making eBusiness Everyone’s Business
      Corporate Portals – a tool for the Intelligent Enterprise
      Enterprise Portals Facilitating Corporate ‘Infostructure’
      Active WorkSpace? A portal strategy for supporting your knowledge workers
      From Here to There – Climbing the Steps to the Information Enterprise
      Empower the Business
      Customer Case Study
      Third Generation Enterprise Portal Solutions
      Achieving Economies of Scale in e-Business

      Discussion forum

    Enterprise Information Portals (EIP) Forum, 28 November 2000, London, United Kingdom

      Scene setting
      The Essential Building Blocks of an Enterprise Information Portal
      The Corporate Portal: Beyond Information Presentation
      Constant Change – Responding to change and future proofing your portal
      EIP – What defines an Enterprise Information Portal?
      Creating the Business Desktop
      Developing your Corporate Portal
      Customer Case Study
      Breathing New Life Into Old ‘Faithful’
      Transform the way you work through a Corporate Portal
      Beyond the Corporate Portal

      Panel session and discussion forum

Certification Courses/Training

  • Certified Knowledge Specialist – Social Knowledge Management**
    (Provider: KM Institute)

      Online “Knowledge Management Foundation” program
      2-day “Master Class” in Social Knowledge management

Training

Courses

  • Practical Knowledge Management**
    • Part 1: Delivering sustained business performance through implementing Knowledge Management (2 days)
    • Part 2: Knowledge capture and packaging skills (1 day)
  • Intensive Training Course for KM Practitioners (5 days)**

Tutorials

  • Practical Knowledge Management Methods (1 day interactive tutorial)**
  • Knowledge Discovery in Database/Data Mining (1 day)**

Workshops

  • The Effective Knowledge Worker (1 day; was: Developing Knowledge Competencies of the individual Knowledge worker or Developing your Knowledge Working Competencies)**
  • The Effective Knowledge Networker (1 day)**
  • Knowledge Sharing for Success in Outsourcing (1 day)**
  • Knowledge Sharing, Creativity & Innovation (2 days)**
  • The Learning Team Approach – Building learning teams to deliver innovation (1 day)**
  • Doing More For Less: Accelerating knowledge flows through a complex organisation (1 day)**
  • Idea Mapping: Organise your thinking for business advantage (1 day)**
  • Semantic Web Workshop: Next Generation Web Services and Knowledge Management (1 day)**
  • Information First: Integrating Knowledge and Information Architecture for Business Advantage (2 days)**
  • Introduction to Knowledge Management (1 day)**
  • Seven Steps To Implementing Knowledge Management in your Organisation (1 day)**
  • Knowledge Management and Culture (2 days)**
  • Creating a Knowledge-Enabling Workspace (1 day)**
  • Personal and Team Knowledge Management (1 day)**
  • Knowledge and Intellectual Capital Management Workshop: Achieving large scale and short term improvement of Key Business Indicators (2 days)**
  • Interactive Intranets: Making Knowledge Management Real (1 day)**
  • Story Telling: An old skill in new context (1 day)**
  • Applied Knowledge Management – a system to support action (1 day)**
  • A Practitioner’s Workshop: Tactics and techniques for embedding KM in your organisation (1 day)**
  • The Interactive Knowledge Management Workshop (1 day)**
  • Accelerated Value Method (AUM): A Consulting Approach to KM (1 day)**
  • Developing a Strategy for E-Learning and Knowledge Sharing (1 day)**
  • Strategies for Knowledge Management (1 day)**

Masterclasses

  • Knowledge Activist Masterclass: Leveraging knowledge in your organisation (1 day)**
  • Story(telling) Masterclass: Sharing Knowledge effectively (2 days)**

Training programs

  • Knowledge Economy Leadership Programme (4 days) | 2004
    (Provider: Eurofocus International Consultants)

      Tools and concepts for managing organizations in the knowledge economy
      Innovating Organizations
      Preparing for the Unexpected with ValueNet Works
      Certified Cultural Due Diligence Practitioner

Web Channels

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