Abstract: Knowledge Management as an area of education is still a big challenge for teachers and practitioners. Nevertheless, there are several useful teaching methods in active education, especially oriented towards courses where innovation and delivering dynamic knowledge are critical. The goal of the paper is to present and discuss criteria relevant in the selection
Publications
Books, articles, and press releases relevant to Knowledge Management education and the KM career path
Knowledge Management Champions: Who, What, Why?
Abstract: Everyone wants engagement, but few know how to define it, which makes it challenging to pursue, measure, prompt, and reward. At KMWorld 2019, Elisabeth Brackman, associate manager, knowledge & training, Accenture Federal Services, reviewed what KM champions are, why you need them, how to identify and develop them, their role in KM efforts,
Knowledge facilitators add value to organisations
Abstract: CONSISTENT MESSAGES ABOUT VALUE AND KNOWLEDGE FACILITATION AT CILIP’S 2015 CONFERENCE John Riddell and I attended Day 1 of CILIP’s 2015 conference in Liverpool to lead a master class on how to add value to your organisation as a ‘knowledge facilitator’. It turned out that not only was the concept of value
Knowledge Organization Education in Iran
Abstract: In this paper, we discussed the educational practices of the Knowledge Organization in Iran. This paper is a historical review. In order to analyze the educational practices of Knowledge Organization related researches are reviewed. Also, curriculums of The Iranian Ministry of Science, Research and Technology (MSRT) are analyzed to identify courses related to
Knowledge Manager for Customer Service Success
Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.