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Informa, which acquired United Business Media (UBM), 1) offers the following Knowledge Management education and training opportunities:

Informa Tech 1) > Help Desk Institute (HDI) 1)

Certification Courses

  • Knowledge Management Foundations: Knowledge Centered Service (KCS) Principles

Conferences

SupportWorld Live*

    Until 2019: Help Desk Institute Conference and Exposition (HDI Conference & Expo)
    With Pre Conference Certification Training: Knowledge Centered Service (KCS) Principles

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UBM Technology Group* 1)

Conferences

E2 Conference (E2)**
The E2 Conference (E2), formerly the Enterprise 2.0 Conference (e2conf) and Collaborative Technologies Conference (CTC), is the place to step back and rethink what the influences of social, mobile, analytics, cloud and big data mean for business, and to find out what’s next in enterprise apps. Enterprise 2.0 will bring together key IT and business leaders tasked with making decisions about the future of their organization’s enterprise applications strategy.

Conference History

  • E2Social, June 17-19, 2013, Boston, MA, USA
    Conference Theme: How to Build Social Business

      Pre-conference Workshops (Jun 17): The A-to-Z of Building Your Big Data Initiative; Evaluating Emerging Technologies for the Enterprise; Carnegie Mellon’s Blueprint for Innovation; Creating, Managing and Securing the Mobile Enterprise

      Conference Tracks: Big Data & Analytics; Cloud, SAAS & APIs Mobility; Social & Collaboration; User experience & Design; Consumerization of IT; CXO Leadership; People, Process & Engagement

  • E2Innovate, November 12-15, 2012, Santa Clara, USA
    Conference Theme: Social, Mobile, Cloud, Big Data and Analytics

      Pre-conference Workshops (Nov 12): Implementing Big Data in the Enterprise: A Full-Lifecycle Approach; The Right Way to Select Emerging Technologies for the Enterprise; Innovation: Inside and Out; Living the Hybrid Enterprise: How to Plan for, Implement, and Manage a Mixed On-Demand and On-Premise Enterprise; What You Need To Know About Mobilizing The Business

      Conference Tracks: Big Data & Analytics; CIO & Technology Leadership; Cloud, SaaS & APIs; Consumerizaton of IT; Mobility; Open to All; Security & Compliance; Social & Enterprise Collaboration; User Experience & Design

  • Enterprise 2.0 Conference, June 18-21, 2012, Boston, USA
    Conference Theme: Building Social Business

      Pre-conference Workshops (Jun 18): Building a Unified Communications and Collaboration Roadmap; Community Managers: What They Do. How to be a Great One.; How Do You Measure That? Social Analytics Explained; Organization Next: Bridging the Participation Gap – Networks, Learning, and “Play”; Next-Gen Enterprise Transformation Strategies: Highly Effective Techniques for Moving To Social, Cloud, Mobile, Big Data, and More

      Conference Tracks: Analytics and Metrics; Architecture; Business Leadership; Community Management; Human Capital Managemen; Organization & Operational Readiness; Sales and Marketing; Technology Leadership; Video and Unified Communications; TheBrainYard.com Discussion

  • Enterprise 2.0 Conference, November 14-17, 2011, Santa Clara, USA
    Conference Theme: Building Social Business

      Pre-conference Workshops (Nov 14): Insider’s Guide to Evaluating Architectures and Selecting Vendors; Building a Unified Communications and Collaboration Roadmap; Community Management Toolkit; How Do You Measure That; Organization Next; SharePoint 2010 as a Social and Collaboration Platform: Key Opportunities and Roadblocks

      Conference Tracks: Architecture; Business Leadership; Community Management: (1) Engaging External Audiences, (2) Inside the Enterprise; Governance, Risk and Compliance; Mobile Enterprise; People, Culture and Internal Communications (HR); Sales and Marketing; SharePoint Strategies; Social Apps and Platforms; Technology Leadership; Video and Unified Communications

  • Enterprise 2.0 Conference, June 20-23, 2011, Boston, USA
    Conference Theme: Building Social Business

      Pre-conference Workshops (Jun 20): Sales 2.0 Conference; E2.0 Black Belt Practitioner’s In-Depth Workshop; Insider’s Guide to Evaluating Architectures and Selecting Vendors; Selling the Case for Accelerating Business Performance with Enterprise Collaboration Technologies; Building a Unified Communications and Collaboration Roadmap; SharePoint 2010 as a Social and Collaboration Platform: Key Opportunities and Roadblocks; Organization Next; Navigating the Compliance, Privacy, and Security Journey in an Enterprise 2.0 Enabled Organization

      Conference Tracks: Analytics and Metrics; Architecture; Business Leadership; Community Management: (1) Engaging External Audiences, (2) Inside the Enterprise; Governance, Risk and Compliance; Mobile Enterprise; People, Culture and Internal Communications; Sales and Marketing; Social Apps and Platforms; Sponsored Track; Technology Leadership; Video and Unified Communications

  • Enterprise 2.0 Conference, November 8–11, 2010, Santa Clara, USA
    Conference Theme: Business Powered by Collaboration

      Pre-conference Workshops (Nov 8): Insider’s Guide to Evaluating and Selecting Social Software; Selling the Case for Accelerating Business Performance with Enterprise Collaboration Technologies; Building a Unified Communications and Collaboration Roadmap; E2.0 Black Belt Practitioner’s In-Depth Workshop; Implementing Enterprise 2.0: Exploring the Tools and Techniques of Emergent Change; Collaboration and Social Computing in SharePoint 2010: An Independent Assessment

      Conference Tracks: Business Tools and Technology Decisions; Community Development and Management; HR Technology Strategy; Social CRM; Sponsored Sessions

  • Enterprise 2.0 Conference, June 14-17, 2010, Boston, USA
    Conference Theme: Business Powered by Collaboration

      Pre-conference Workshops (Jun 14): E2.0 Black Belt Practitioner’s In-Depth Workshop; An Introduction to Cloud Computing; Implementing Enterprise 2.0: Exploring the Tools and Techniques of Emergent Change; Selling the Case for Accelerating Business Performance with Enterprise Collaboration Technologies; Insider’s Guide to Evaluating and Selecting Social Software; Enterprise Communilytics; SharePoint 2010 & Enterprise 2.0: What You Need To Know

      Conference Tracks: Adoption in the Enterprise for Practitioners, Delivery Strategies: Deploy, Connect and Mobilize, Emerging Video Applications and Enterprise Collaboration, Integrate Social Media & Community Approaches, Set Your Enterprise 2.0 Strategy, Social Business Applications and Platforms, Use Search to Tame Complexity and Discover Opportunity

  • Enterprise 2.0 Conference, November 2-5, 2009, San Francisco, USA
      Pre-conference Workshops (Nov 2): Implementing Enterprise 2.0: Exploring the Tools and Techniques of Emergent Change; Redefine Customer Engagement: A Framework for Incorporating Social Media; Selling the Business Case for Accelerating Business Performance with Enterprise Collaboration and 2.0 Technologies; Driving the Last 9 Yards of E20 – Innovation Management Workshop; Insider’s Guide to Evaluating and Selecting Social Software; Reality 2.0: Getting Started With Enterprise Social Networking

      Conference Tracks: Case Studies; Driving Adoption and Organizational Change; Foundations of Enterprise 2.0; Social Tools and Applications for the Enterprise; Strategy, Planning and Execution

  • Enterprise 2.0 Conference, June 22-25, 2009, Boston, USA
      Pre-conference Workshops (Jun 22): Threat and Vulnerability Management in the Enterprise 2.0 World; Implementing Enterprise 2.0: Exploring the Tools and Techniques of Emergent Change; Cloud Computing: A Real World Guide; Redefine Customer Communication: A Framework for Social Media Success; Reality 2.0: Getting Started With Enterprise Social Networking; Evening in the Cloud

      Conference Tracks: Community Engagement Through Social Media; Enterprise 2.0 in Action; Executive; Foundations for Enterprise 2.0; New Ways to Work: Organization 2.0; Social Tools for the Enterprise

  • Enterprise 2.0 Conference, June 9-12, 2008, Boston, USA
    Conference Theme: Transform Your Organization

      Pre-conference Tutorials (Jun 9): Social Computing Platforms: IBM & Microsoft; Threat and Vulnerability Management in the Enterprise 2.0 World: How to Understand Where You Are Really at Risk and the Most Effective Ways to Protect Your Enterprise 2.0 Environments; Implementing Enterprise 2.0: Exploring the Tools and Techniques of Emergent Change; Unified Communications Comparative Analysis

      Conference Tracks: Enterprise 2.0 In Action; Foundations for Enterprise 2.0; Leadership; New Ways to Work; Social Tools for the Enterprise; ; ;

  • Enterprise 2.0 Conference, June 18-21, 2007, Boston, USA
    Conference Theme: Make The Shift to Enterprise 2.0

      Pre-conference Tutorials (Jun 18): IT Manager 2.0: An Evolving Skill Set; Intro to Social Computing; Information Security 2.0 ? Transforming Information Security into Information Risk Management; Unified Communications Comparative Analysis

      Conference Tracks: Foundations for Enterprise 2.0; New Ways to Work—Organization 2.0; New Social Tools for the Enterprise
      Evolving Enterprise Collaboration Platforms; Leadership; Enterprise in Action

  • CTC 2006, June 19-22, 2006, Boston, USA
      Pre-conference Tutorials (Jun 19): Change Management and Collaboration Technology; Managing Effective Virtual Teams; Preparing Your Network for Real-Time Collaboration

      Conference Tracks: 101 Track, Architectures of Participation, Bonus Track, Brainfood, Collaboration in Education, Collaborative Workspaces, Enterprise Collaboration Architectures, Foundations for Collaboration, Making Meetings Work, Mobility, Plenaries, Real Time Collaboration, Sponsored Session, Web 2.0 Collaborative Applications

  • CTC 2005, June 19-24, 2005, New York, USA
      Pre-conference Tutorials (Jun 19): The 7 Pillars of IT-Enabled Team Productivity; Effective Virtual Teams; Architecting Your Network for Real-Time Collaboration

      Conference Tracks: Strategy Track; Infrastructure Track; Applications Track

      Conference Workshops: CIO Bootcamp (Jun 23-24)

Web2.0 Summit** 3)
The Web 2.0 Summit, formerly the Web 2.0 Conference, is an exclusive annual event that connects the business leaders, big thinkers, and innovative technologists who are shaping the future of the Web. Attendance to Web 2.0 Summit is by invitation only to maintain an intimate setting and foster dialogue among all participants.

Web2.0 Expo** 4)
The Web 2.0 Expo is a conference and tradeshow for everyone who cares about embracing and extending the opportunities created by Web 2.0 technologies.

Webinars

E2 Virtual Events (Live & On-Demand)

  • Sep 2012: Unlock the Transformative Power of Enterprise Innovation
  • Feb 2012: Social Analytics: The Bridge to Business Value
  • Sep 2011: Successful Use Cases in the Collaborative Enterprise
  • Feb 2011: Leverage Social Software and a Culture of Collaboration to Drive Business Performances

E2 Webcasts (Live & On-Demand)

  • Jun 2012: Harnessing the Power of Technology Innovation for Business Process Improvement
  • May 2012: How to Engage Customers in a Multi-Channel World
  • Apr 2012: The Management 2.0 Challenge: How will YOU Reinvent Management in Your Organization?
  • Mar 2012: Rebalancing the IT-User Relationship: The Business Value in Consumerization
  • Nov 2, 2011: Mobile Collaboration Strategy: Don’t Leave Social Software at the Office
  • Oct 2011: It’s Not the Field, It’s the Players
  • Jul 2011: TEVA Pharmaceutical: A Case Study on Spontaneous Association Leveraging Enterprise Social Software; The Connected Enterprise
  • Jun 2011: Business Drivers for Social Software in the Enterprise
  • May 2011: Honing your social antenna: improve effectiveness and reduce costs by becoming a more social business
  • Apr 2011: Security Essentials for Collaboration in the Enterprise
  • Mar 2011: The Social Business Paradigm; Building the Foundation for a Successful Enterprise 2.0 Strategy
  • Dec 2010: Developing a Cutting Edge Social Enterprise Software Strategy that Leverages Your SharePoint Investment
  • Oct 2010: Leveraging Social Software for Increased Employee
  • Sep 2010: Making the Leap from Social to Enterprise Business Networking; Social Software For Business Performance
  • Jul 2010: Transforming Your Business with Enterprise Social Networks
  • Jun 2010: Collaboration in the Cloud: How it Can Work for Your Business

Web Channels

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