Help Desk Institute (HDI)

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Help Desk Institute (HDI) offers the following Knowledge Management education and training opportunities:

Certification

  • Knowledge Management Foundations: KCS Principles
  • STI Certified Knowledge Management™ (CKM)
  • STI Certified Knowledge Manager™

Conferences

  • HDI Annual Conference & Expo

Courses

  • Knowledge Management Foundations: KCS Principles
  • Knowledge-Centered Support Fundamentals

Web Channels

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