Help Desk Institute (HDI)
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Help Desk Institute (HDI) offers the following Knowledge Management education and training opportunities:
Certification
- Knowledge Management Foundations: KCS Principles
- STI Certified Knowledge Management™ (CKM)
- STI Certified Knowledge Manager™
Conferences
- HDI Annual Conference & Expo
Courses
- Knowledge Management Foundations: KCS Principles
- Knowledge-Centered Support Fundamentals
Web Channels
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