Institute for International Research (IIR)*

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Keynotes:
Web 2.0 Uptake at Pfizer- What Works, What takes Time, What are the Big Bets
The Magic of Teamwork
Accelerating Fast: HR Systems and Operations
Cross Generational Knowledge Retention: What’s Next Generational Knowledge Transfer – Getting and Staying Relevant At All Ages

Presentations:
Windows on their worlds: Using On-line Communities for Customer Clairvoyance and Corporate Connectivity
Knowledge Communities for Business Impact at Motorola
Leveraging Networks and Communities to Increase the Rate of Learning
Knowledge Management and the National Security Act of 2008
Communities of Next-Practice: Transformational Learning across Organizational Boundaries
Capturing Knowledge with Business Modeling
A Broader Context of Knowledge from a Complexity Perspective
Using Viral Marketing to Improve Knowledge Based Client Services
Swarmcreativity – Don’t be a Star, be a Galaxy!
Gaining Buy-in through Personal Productivity Coaching
The Collaboration Center: A Single Location for Tools, Tips, and Training for Effective Collaboration

Pre-Conference Workshops (Nov 18):
Knowledge Enabled Innovation: Different Processes and Different Techniques for Different Purposes
Knowledge Retention

Keynotes:
Pilots to Production to Sustained Performance, Taking Knowledge Communities from Initial Deployment to Sustained Deployment
Leveraging Knowledge: Driving the Engine of Change
Innovation + Action: Yahoo!’s Quest for Fire
Improve Knowledge Transfer through Peer Mentoring

Plenary:
It’s 2008: Do You Know Where Your Talent Is? Connecting Your Workforce for Performance

Core Competencies Track:
Learning from our Collective Experiences: Implementing After Action Reviews
The People: Successful Implementation of an ELN System
Knowledge as a Strategic Advantage
Knowledge Management Strategic Execution: How to Get Executive Attention, Employee Participation, and Increased Organizational Performance
Show Me the Money – Creating Value through Knowledge Management
How to get an Actionable Knowledge Management Process Started (panel discussion)

Knowledge Sharing Optimization Track:
Knowledge Enabled Pharmaceutical R&D
Using Technical Coaching to Transfer Tacit Knowledge from Experts to Next-Generation Experts
Knowledge Management in a LEAN+ Environment
Knowledge Management on the Front Lines: Transformational Integration
How to Incorporate Learning Management and Knowledge Management
Discovering the Historical Roots of Organizational Change: a Knowledge Management Process

Advancements and Trends Track:
Session 1
Building the Measurement Framework for Knowledge Management
Every Employee an Innovator: How Idea Management Creates Competitive Advantage
Building Knowledge and Capturing Innovation in Pharmaceutical Research
Transformation through Enterprise-Wide Knowledge Sharing
Managing Knowledge at the Customer-Competitor Intersection

Interactive Session Roundtable Discussion:
Exclusive High-Tech Video Conference, with “Deep Smarts” author Dorothy Leonard

Pre-Conference Symposia (Feb 26):
Social Network Analysis Symposium

Pre-Conference Workshops (Feb 26):
The Knowledge Café: An Open Conversation to Gain a Deeper Understanding of a Subject That Matters
Knowledge Retention: Keeping Critical Knowledge from Walking Out the Door

Plenary:
Pathways of Innovation and Value – The Power of Networks
Sustained Knowledge Management Performance: Leveraging Knowledge Communities Across the Global Enterprise
Conversation: The Core Knowledge Transfer Technology
Leading in a Connected World: Driving Business Value through a Relational View of Work
Knowledge at the Point of Need: Growing and Sustaining a Knowledge Management program in a Multi-cultural Environment
The State of Knowledge Management

What’s In It For Me (WIIFM) Interactive Session Roundtable Discussion Part A+B – A Debate, Discussion, and Sharing of Best Practices on How to Overcome the Complex Organizational and Individual Challenges of Knowledge Management

Knowledge Management: The Business Case TRACK:
Establish Total Corporate Buy-In Of Knowledge Management & Align Knowledge Management Functions With Critical Corporate Focuses
Take the subjectivity out of Knowledge Management & Establish a Metrics Framework
Best Buy Engages the Knowledge Worker & Institutes Knowledge Management As A Daily Function
Build A Knowledge Management Strategy From Both Ends Of Your Organization For Increased Organizational Support
State Farm’s Approach to Virtual Classroom Implementation and Facilitation
Build A Framework To Provide The Ability To Document Savings From Organization-Wide Knowledge Sharing

Knowledge Management: The Organization/Environment TRACK:
Identifying And Enabling Critical Knowledge Exchanges In And Between Organizations To Set Priorities And Impact Your Organization: What Matters Most?
Knowledge Transfer And Transition Acceleration To Prevent Knowledge Loss And Business Disruption
Integrating an HR and Knowledge Management Framework to Drive Customer Value
Knowledge Sharing In A Membership Organization: Increase Collaboration In A Multi-Organization Joint Venture And Improve Customer Service
Enterprise Information Management: Design An Enterprise Architecture To Increase Knowledge Sharing Between Workforce Generations
Using Tacit Knowledge Networks to Share Institutional Knowledge in a State Agency

Knowledge Management: The Leading Edge Track:
Knowledge Management: The Leading Edge Using The Network To Solve Business Problems
Knowledge Management As A Business Process Improvement Methodology, Using Six Sigma and Lean Methodologies
An Unbiased Look at Knowledge Sharing Tools and Software: How to Ensure Your Knowledge Sharing Initiative Succeeds
Consumer and Marketplace Knowledge: The New Frontier of Value Creation?
New ways to Internally Market & Brand Knowledge Management
Creating a best practice capability for your organization

Pre-Conference Symposia (Feb 20):
Communities Of Practice – Organizational Impact And Community Value: What’s Worked And Hasn’t Worked

Pre-Conference Workshops (Feb 20):
Getting Started with Knowledge Management
Corporate Learning, Creativity and Innovation: introducing iCafes where practitioners get to make their own rules!

Keynotes:
Culture as Co-Evolution in Dealing with Today’s Change: Considering the Past in the Context of the Present and Possible Futures
Overcoming the Challenges of Retaining Critical Knowledge: Using Knowledge Management to Increase Your Organization’s Ability to Manage Change

Featured Presentations:
Retirement: The Power of Knowledge Management as the Boomers Take Flight
Leveraging the Next Generation Knowledge Worker for Continued Success
Social Networks: Increasing Patterns of Success for Your Organization in Today’s Increasingly Shifting Marketplace
Using Knowledge to Facilitate Innovation: Unlocking the Creative Potential of Collaborative Innovation Networks

Achieving Buy In TRACK:
Lessons Learned in Working with Leaders to Create Today’s Knowledge-Enabled
Case Study: Measuring the Tangibles and Intangibles: What Information is Crucial to the Future of Your Knowledge Management Function as Your Organization Evolves?
Best (and Worst) Practices in Internal Marketing: What Works(and What Doesn’t Work) in Selling Knowledge Management to Your Organization in Turbulent Times

Workforce Organization TRACK:
Case Study: Organizational Strategy: Examining the Role of Knowledge Management Function within the Enterprise Today for Optimal Impact in a Time of Change
Case Study: Organizational Ebbs and Flows: Eight Years of Sharing Knowledge for Increased Growth and Development at World Bank
Knowledge Management & HR: Partnering to Create Knowledge-Focused Strategies for More Effective Hiring and Organizational Decisions

Knowledge Sharing through Technology TRACK:
The Evolving, Complex Relationship Between Knowledge Management and IT: Effective Collaboration Now and in the Future
Demystifying Advanced Back and Front End Technology Systems for Better Usage of IT Systems
Blogs: Personalizing the Next Wave of Collaboration and Communication to Increase Business Value

Using Knowledge to Drive Performance TRACK:
Examining the Integration of Knowledge Management and Organizational Learning for Greater Effectiveness and Efficiency
Case Study: Spreading Expertise Across the Enterprise for Optimal Productivity in a Time of Increased Change and Competition
Case Study: Linking Knowledge Management to Strategy: How NASA Aligns its People, Processes and Systems to Develop “Mission-Critical” Strategies

Panel Discussions:
Examining Changes in the Way We Conduct Business in a Global Economy and Knowledge Management’s Current— and Future— Role

Pre-Conference Symposia (Feb 28):
The Changing Role of Communities of Practice

Pre-Conference Workshops (Feb 28):
Getting Started with Knowledge Management
Increasing Knowledge Work Productivity: Integrating Knowledge Management and Six-Sigma to Enhance Overall Results

Keynotes:
Conversations that Create Knowledge: Turning Experience Into Useful Knowledge
Knowledge Management and Strategies to Nurture Innovation
The Hidden Power of Social Networks

Business Acceleration Jumpstart
Leveraging Social Capital for Maximum Impact

Featured Presentations:
A Successful Approach to Business Acceleration through a Strategy that Revolves Around Systemic Engagement
Delivering on the Promise of Knowledge Management
Storytelling and the Value Proposition

Delivering Global Capabilities TRACK:
Global Knowledge Transfer at ChevronTexaco
Presentation and Case Study: Knowledge Management in a South African Context
Communities of Practice in a Global Organization: Lessons from the Front

Measurement and Value TRACK:
Measuring the Impact of Knowledge Management: Exploring Newly Released APQC Study Findings
A Practioner’s Experiences in Measuring Knowledge Management Value
Improving the ROI on Knowledge by Changing Employee Behavior

Enabling a Collaborative Culture TRACK:
A Methodology for Capturing, Retaining and Sharing Specialist Knowledge
The Ethical and Mental Attitude as the Key Performance Issue for Knowledge Management/Intellectual Capital: From Helpful KM/IC Models to the Challenge of our Brainpower
Defining the “Grammar of Work” in the Public Sector

Knowledge Enabled Business Processes TRACK:
Managing Project Based Knowledge: Knowledge Management in Six Sigma and other Project-Intensive Environments
Partnering by Design
Rockwell Collins Case Study: A Systems Approach to Knowledge Management

Pre-/Post-Conference Workshops (Feb 8/11):
High Performance Knowledge Management for Advanced Practitioners
Getting Started With Knowledge Management
Human Capital: The Rules of Engagement are Changing
Mapping Knowledge for Business Impact
Improving Business Performance by Increasing the Productivity, Innovation and Customer Value of Knowledge Work

Keynotes:
Sustaining Innovation Ecologies

Featured Sessions:
Information and the Enterprise: A New Breed of Partnership
Speeding the Right Products to Market: The Emergence of Knowledge-Centric Product Development

Panel Discussions:
Most Admired Knowledge Enterprises (MAKE): MANAGING KNOWLEDGE PAYS!

Knowledge Transfer & Connectivity TRACK:
Leveraging Technology to Share Information and Knowledge in Human Resources
Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Workforce
Supporting the Workforce of the Future Through Collaborative Environments
Leveraging Enterprise Expertise with Expertise Automation Technology
Emerging Technologies for Enhanced Collaboration

Knowledge Enabled Business Processes TRACK:
Leveraging Consumer Knowledge in Pursuit of Innovation
Applying Knowledge Management Solutions in New Product Development
How Many Knowledge Management Solutions do You Need?
How to Support Company Growth Objectives with Knowledge Management
Knowledge Mergerment: Deriving Value from Proactive Knowledge Management Integration Strategies in A Merger Environment

Leadership & Culture TRACK:
Knowledge Sharing Communities at the World Bank: Autonomy versus Accountability?
Creating a Knowledge and Learning System: Leveraging Knowledge Assets in a New Enterprise
Re-Shaping the Future of Healthcare Knowledge Management as a Critical Enabler

Measurement & Value TRACK:
Intellectual Capital Management – BP’s Franchise Value Creation Model
Re-Valuing Companies in Terms of Intangibles— How Does Your Company Measure Up
Measuring the Business Impact of Knowledge Management in Practice

Pre-Conference Workshops (Feb 9):
High Performance Knowledge Management for Advanced Practitioners
Getting Started With Knowledge Management
The Tangible Value of Valuing Intangibles: Measuring Intangible Corporate Assets
The Value of Organizational Knowledge: Results of a Study on Learning Curvves
Collaborative Knowledge Sharing Across Global Distributed Workforces
Integrating Knowledge, Learning and Strategy for High Impact Action and Solutions
Critical Success Factors for a Company-wide Community Development Initiative
Knowledge Dynamics and Value Creation

Keynotes:
The Importance of Knowledge Management: A CEO’s Story
Outwit. Outplay. Outlast. The Strategic Purpose and Value of Managing Knowledge at The St. Paul

Featured Presentations:
Leadership and Learning Get Extreme: Our Role in Creating Value in the New War for Talent
Managing Knowledge Workers
Measuring Intangible Corporate Assets

Knowledge Cafe/Open Space ‚ Featured Speakers- YOU!

Global/Virtual Teams & Communities of Practice TRACK:
Activating Human Potential in Communities of Practice
Worldwide Knowledge Management Efforts: Globalization or Multi-local?
Keeping Communities of Practice Humming: Understanding and Supporting Community Roles
Institutionalizing Virtual Communities

Business Processes & Best Practices TRACK:
Touching All the Bases: A Multi-Dimensional Capability Model for the Knowledge Organization
Knowledge “Mergerment”: How ChevronTexaco is Stimulating Corporate Fusion
Home Grown Knowledge: A Grassroots Approach to Knowledge Management
Business Process Improvement at PDVSA

eLearning & Knowledge Management TRACK:
eLearning & Knowledge Management: A Sensible Partnership
“Accelerate the e-Learning Curvetm” The Intersection of Knowledge Management and e-Learning
Integrating Learning and Knowledge Management
What and Where Are Your Knowledge Resources that Matter: Emerging Technologies for Finding Who Knows What I Need to Know (Panel Discussion)

Leadership & Culture TRACK:
Springboard Stories: How Storytelling Inspires Action
The Rest of the Story at Buckman
Knowledge Management Leadership: Environment & Behaviors

Information Design TRACK:
Knowledge Management and the Information Professional: What CKOs Need to Know!
Pilot to Enterprise Deployment Story
Building a Knowledge Directory

Measurement/Outputs TRACK:
“Show Me the Money”: A Practical Framework for Knowledge Management Metrics
Enterprise Knowledge Management At the Dow Chemical Company
Designing a System to Measure Knowledge Management Impact and Performance

Pre-/Post-Conference Workshops (Feb 10/13):
Getting Started with Knowledge Management
Solving the knowledge value equation in the new customer economy
Boundary-Crossing Teams
Ignite Organizational Change Through Storytelling
How To Manage a Company-Wide Community Development Initiative
Personal Knowledge Management – Optimizing Your Personal Capital

San Francisco, CA
Conference Theme: Strategies for Knowledge Creation

Keynotes:
Social Capital

Featured Presentations:
Results from “A Study of Knowledge Managers’ Careers” (pre-conference)
creating Knowledge-based Products and Services
Knowledge Sharing Practices or Knowledge Sharing Culture: Where Do You Start?
Interview with the authors, “The Knowledge Management Fieldbook”
Value Networks
Knowledge Management and the Corporate Culture

Knowledge Management Cafés:
Lunch Roundtable Discussions
Sponsor Information Sessions

Connectivity & Communities TRACK:
Communities at SAP
Next Generation Communities of Practice
Leading Living Communities: “No Fuss” Knowledge Management

Capture TRACK:
Knowledge Creation in Virtual Teams and Communities
Capturing Knowledge Without Breaking the Bank
Tapping Tacit Knowledge

Vision TRACK:
Knowledge Management Vision at Intel
The Future of Knowledge Management at Sprint
What Happens when Knowledge Management Experts Use Knowledge Management

Leadership & Culture TRACK:
Sharing Knowledge for Development: the World Bank Experience
Knowledge Management Leadership: Cultural/ Environmental
Running your Knowledge Management Program as a Project
The Knowledge Sharing Culture at Capitol One

Measuring Knowledge and Success TRACK:
Success Factors for Knowledge Management Implementation
Valuation of Intellectual Assets
Ford Motor Company -Leveraging the Value of Proven Practices
Measuring What Matters (panel session)

Tools & Architecture TRACK:
Determining Which Knowledge Management Technology Strategy Supports Your Business Value
Developing An Integrated Enterprise-Wide Knowledge Management Architecture In A Global Organization
Take me to Your Expert: Emerging Technologies for Finding Who Knows What I Need to Know
Applying Technology to Business Processes

Pre-/Post-Conference Workshops (Feb 11/14):
Getting Started with Knowledge Management (Beginners)
The Economics of Knowledge Management (Advanced)
Knowledge-Sharing, or Scaling Trust for eBusiness
Knowledge Media Strategies and Solutions
Implementing Virtual and Co-located Communities of Practice

Main Conference:
Integrating Strategic Communications into Your Knowledge Management Practice
Creating a Collaborative Culture
Accelerating Organizational Learning
Communities of Practice Case Study
Reinforcement & Rewards to Encourage Knowledge Transfer
Who/What Should Be Driving Your Knowledge Management?
Integrating Knowledge Management into Business Processes
Managing Knowledge Assets on a Global Scale
Knowledge Management Strategies for All Budget Levels
Inspirational Knowledge Management Practice: Army After Action Review Process
Inspirational Knowledge Management Practice: Knowledge Management at the National Security Agency
Inspirational Knowledge Management Practice: Knowledge Sharing at the World Bank
Knowledge Generation for Innovation
Using Best Practice Teams and Communities of Practice to Accelerate Innovation Deployment
Communicating Innovation
Leveraging Global Communities for Industry Leadership
Enabling Technologies for Advancing Your Knowledge Management Practices in the 21st Century
Measuring Knowledge Assets
Measuring What Matters
Knowledge Value Driver Trees: A New Technique for Estimating the Value of Knowledge Management
Managing & Measuring Customer Capital
Managing & Measuring Human Capital
What/Where are Your Knowledge Resources that Matter
Building & Mining Customer Knowledge Databases
Techniques for Managing Unstructured Content
Leveraging External Content Sources
The Latest & Greatest Knowledge Management Tools
Advances in Automated Content Categorization
New Approaches to Corporate Yellow Pages
Advances in Content Mining Analysis
2000+ Knowledge Management Strategies
Aligning Strategic Communications and Business Strategies
Virtual Future Centers: Next Generation Prototyping
European Knowledge Management Developments

Pre-/Post-Conference Workshops (Jan 32/26):
Your Knowledge Management Starter Kit
Online Communities of Practice
Leading Edge Learning Models
Using Knowledge for Innovation
Storytelling as a Tool for Business Strategy
Mining Customer Databases

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Post-Conference Workshops (Jan 13):
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Presentations:
Leveraging Internal Know-How
Creating Communities of Practice for Health Reform
Weaving the Network from the Edge (Special Extended Session)
The Evolution of the Knowledge Community Integration into an Engineering/Construction Business
Communities of Practice: Strategic Organizational Structures for Increasing Capabilities
CoP Public Sector Case Study: Department of Justice
Making Communities Part of the Business
Achieving Value from Communities in line with Corporate Objectives
The Role of Communities of Practice at Hewlett Packard – A Year After the Merger

Open Space – Featured Speakers – YOU! You Choose the Topics Based on Your Immediate Needs!

Pre-conference Workshops (Jun 18):
Community Value Workshop: Understanding the Benefits & Costs of Communities of Practice
How to Implement a Community-Based Knowledge Management Strategy: Tips on Managing a Company-Wide Community Development Initiative

Presentations:
Identifying and Leveraging Communities of Practice – An ‘In the Trenches’ Perspective
CoP Public Sector Case Study: SafeCities Network
Leading Communities of Practice in Your Business: The Role of the Community Leader
Communities of Practice — Strategic Tools for Increasing Capabilities
Concentrating Knowledge
Identifying and Recognizing Existing Communities of Practice: Making Invisible Work Visible
Community Leadership & Architecture at Johnson & Johnson
Role of Communities of Practices in a Post Merger Environment
Integrating Community Career Development with Organizational Business Strategy
Building Performance through Relationships: A Scientific Community Case Study
2nd Generation Community Design at Xerox

Open Space: Interactive Discussion

Pre-/Post-conference Workshops (Sep 23/25):
Community Value Workshop: Understanding the Costs and Benefits of Communities of Practice
Tips on Managing a Company-Wide Community Development Initiative

Presentations:
Designing and Leading Living Communities
Fostering Innovation and Fanatic Customer Loyalty through Communities of Practice
World Jam: I.B.M. Collaborates with 52,600,Virtually
Communities Of Practice And Technology: A Framework For Making Sense Of The Market
Community & KM Development in a Global Environmental Firm
CoP Metrics – Proving the Value & ROI of Community Investments
Community Leadership & Architecture at Johnson & Johnson
Building Performance Through Relationships: A Scientific Community Case Study
Civic Communities of Practice:What Can We Learn From The Public Sector?
Communities of Practice in a Nonprofit Community Development Organization
The Role of the Community Coordinator

Panel Sessions:
Online Communities

Open Space – Interactive Small Group Discussions (2x)

Post-conference Workshops (Sep 26):
How to Manage a Company-Wide Community Development Initiative
Launching and Supporting Effective Corporate Communities

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Post-conference Workshops:
Two Workshops

In-depth Expert Insights:
How to Construct an Effective Community
Current Issues in Community Development: From Theory to Practice

Case Studies:
How Communities are the Source of a Robust Business Strategy
Forming a Knowledge Community
External Communities: Re-engineering the Way You Do Business
Fostering Global Communities: The Heart & Soul of Our Future
Linking Communities and Performance
The Engineering Book of Knowledge – EBOK

Open Space: Interactive Discussion- Let’s talk about it!

Pre-conference Seminars (Apr 10):
Exploring the Narrative Structures of Knowledge: Using Story to Build a Culture of Collaboration and Knowledge Sharing

Pre-/Post-conference Workshops (Apr 11/13):
Nurturing Communities of Practice
Communities That Work

Keynotes:
Why Communities of Practice are Critical to Success
Are you ready for communities of practice? The Four Keys to Understanding the foundations of a knowledge strategy

Presentations:
Start Up – Planning and Executing Communities of Practice
Strategy – How Communities Are the Source of a Robust Business Strategy
Customer Loyalty – Integrating Your Communities For Customer Retention
Practical Rules for Building an On-Line Community
Building Global Communities for Industry Leadership
Fostering Global Communities of Practice – The Heart & Soul of Our Future (featured presentation)
Fostering & Sustaining Effective Knowledge-Based Communities of Practice
Building a Knowledge Community at Viant- Culture versus Technology – A Holistic Approach

Interactive Panel Discussions:
Hindsight is 20-20

Pre-/Post-conference Workshops (Oct 24/26):
Build On-Line Communities – Practical Methods for Technology and Information Alignment
Designing CoP Constellations for Robust Strategy Advantages

Presentations:
Understanding Tacit Knowledge
Capturing Expertise–A Report from the Field
Tacit Knowledge in Enterprise Knowledge Management (featured presentation)
Encouraging Employee Participation
The Buckman Journey to a Culture of Sharing Knowledge
Managing Knowledge: A Practical Web-Based Approach
Capturing Tacit Knowledge From a Sales and Marketing Perspective
Working with Tacit Knowledge
Enabling Tacit Knowledge Sharing for Global Impact
The Art and Science of Decision Making
Managing Intellectual Assets for Business Benefit: A Practitioner’s View (featured presentation)
Delivering Customer Value Through Community

Interactive Discussions:
Let’s Talk About it!

Post-conference Workshops (Sep 27):
Tacit Knowledge: Where is it? What is its “look and feel”? How can you share it?
The Economics of Knowledge Management

Presentations:
Integrating Project Management Practices with Knowledge Management Strategies
Gaining and Keeping Senior Leadership Support and Buy-in for your Project
Piloting Your Knowledge Management Project: From Concept to Benefit – Faster, Better, Cheaper, Smarter
Broadcasting Knowledge: A Key to Creating A Sustainable KM Project
Establishing a Knowledge Champion as Part of the Project Initiative
The Fire of Shared Understanding: Knowledge Management, Communities and Project Management in the Department of the Navy Captain (special co-presentation)
Using Knowledge Management to Validate ROI on Business Projects: A Practical Framework for Knowledge Management Metrics for Project Managers
Assessing Knowledge Management Projects and Initiatives
Knowledge Management and the Role of the Project Support Office
Lessons Learned from Rapid Knowledge Management Implementation in the Public Sector

Pre-conference Workshops (Dec 10):
Project Managers – Are You Ready for Knowledge Management?
Project Communities: How to Launch, Support and Measure Communities of Practice for Project Managers

Post-conference Workshops: …