Dallas/Fort Worth (DFW) Knowledge Management Community of Practice*
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Custom logoThe Dallas/Fort Worth (DFW) Knowledge Management Community of Practice, formerly the DFW Knowledge Management Interest Group, sponsored by ServiceNow and Christus Health, has offered the following Knowledge Management education and training opportunities:
Meetings
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Mar 2020:
Unique benefits that Knowledge Management has delivered in your organizations
Story Thinking: Transforming Organizations for the Fourth Industrial Revolution
Jan 2020: Looking at Knowledge Management with 2020 Vision
CANCELLED
Nov 2019: 4th Annual KNOW-vember Awards & Recognition
Looking at Knowledge Management in ServiceNow (ServiceNow Product Team)
Top 10 Knowledge Management Best Practices
Sep 2019:
Where is Knowledge Management heading as we reach for 2020
New York (ServiceNow Platform) Knowledge Management Update
Knowledge Management Tech Talk
Knowledge Management Collaboration
Jul 2019:
Search: Configuring and Best Practices (Meta Tags, Contextual Search, TF-IDF, and more)
Success story and best practices for implementing Knowledge-Centered Service and partnering with your Service Desk
Knowledge Base Structure & Approvals: A panel discussion
May 2019:
Workshop: Identify needed documentation for our Knowledge Management Tool Kit
Experience and success on building a Portal In ServiceNow
Nov 2018: KNOW-vember Event
Build your dream Knowledge Management System Contest
ServiceNow: What does the future hold?
Sep 2018: “Together, We Can Create the Future”
Celanese Knowledge Engagement Campaign
Lunch: Ted Talk
Panel: Knowledge Management Metrics (or: Knowledge Engagement)
ServiceNow Updates re Knowledge (Ask the Expert)
Group Exercise: Knowledge Management Toolkit
Jul 2018: Collaboration Dependence Day
Taxonomy Primer
Discoverme Pro
Open Discussion
Collaboration Workshop
May 2018:
ServiceNow Platform (Kingston) Plug-ins: Metrics
Knowledge Metrics: How do you measure the value Knowledge Management
Knowledge Management Game
Mar 2018: How I Built This
Agenda n.a.
Jan 2018: KNOW-vember Event
HR and Knowledge Management
Some things we should all be aware of to guard against cyber attacks
KM@… share our Knowledge Management journeys and stories
Afternoon roundtables
Nov 2017: 1. Annual KNOW-vember Awards
Agenda n.a.
Sep 2017:
ServiceNow’s Knowledge App Roadmap
Roundtable: Knowledge Article Creation Best practices from a Tech Writer
Jul 2017:
10 Tips for Leading Communities
Roundtable Discussions
Jun 2017: June “makeup meeting for not meeting in May”
Story Telling
Knowledge Champion Discussion
SharePoint Knowledge Services
Vendor Demo: Pathgather
APQC KM 17 Conference
Mar 2017:
KM@… implementation success stories from Baylor Scott & White and CHRISTUS Health
Knowledge Management: Opportunities, Realities & Challenges
Jan 2017: KM Collaboration Fest
Knowledge Management implementation issues: we provide our combined experience to help each other to solve these issues
Oct 2016: Knowledge Management Interest Group Meeting (1st meeting)