The Consortium for Service Innovation Member Summit (CSI Member Summit), officially: Consortium Member Summit, formerly the Customer Support Consortium Members Conference and Customer Support Conference (CS), is a gathering where the CSI delves into the work of the previous year and explore what’s coming next on such topics like customer service, success and engagement (Knowledge-Centered
knowledge-centered service
Upland RightAnswers
Upland RightAnswers, formerly RightAnswers,1) offers the following Knowledge Management education and training
Help Desk Institute (HDI)
The Help Desk Institute (HDI), from 1999-2007 also known as ThinkService, part of the Tech Division of Informa,1) offers the following Knowledge Management education and training