Filed in: knowledge-centered service

ServiceNow

Providers | Knowledge Management education & training worldwide

ServiceNow, formerly service-now.com and service-now.com, a product of Glidesoft, offers the following Knowledge Management education and training

Three Stages of Knowledge Management Career Progression

Weblogs | Knowledge Management education & training worldwide

Abstract: Effective knowledge management is a crucial capability that encompasses a variety of roles, each demanding a specific set of skills and responsibilities. These roles can be broadly categorized into three stages of career progression: early stage, growth stage, and summit stage. Each stage necessitates a different expertise, experience, and leadership ability within knowledge

Consortium for Service Innovation Member Summit (CSI Member Summit)*

Knowledge Management conferences| Knowledge Management education & training worldwide

The Consortium for Service Innovation Member Summit (CSI Member Summit), officially: Consortium Member Summit, formerly the Customer Support Consortium Members Conference and Customer Support Conference (CS), is a gathering where the CSI delves into the work of the previous year and explore what’s coming next on such topics like customer service, success and engagement (Knowledge-Centered