The Knowledge Management Education Hub

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The Knowledge Management Summit (KM Summit), organized by ARK Group and Ark Conferences, resp., emerged from a fusion of the Knowledge Management UK (KMUK) and Knowledge management for the legal profession (KM Legal UK) conferences in 2018. In 2018 and 2019, the KM Summit was therefore promoted as cross industry event bringing the Knowledge Management community together. In 2020 the cross industry streams including the legal Knowledge Management stream have been discontinued. KM Summit brings together knowledge management professionals to explore the hottest topics, developments and technology impacting Knowledge Management today and into the future.

The Knowledge Management United Kingdom (Knowledge Management UK or KMUK) conference on the other hand, between 2005-2009 re-branded as Knowledge & Content United Kingdom (KCUK), was a senior Knowledge (and Content) Management practitioner forum bringing together the UK’s top Knowledge (and Content) Management professionals and world-renowned experts to share their experiences, discuss the latest developments and design strategies to drive Knowledge (and Content) Management forward. KMUK was established in 2004 to complement the continental Knowledge Management Europe (KM Europe) conference which was established in 2000 and “incorporated” into KMUK in 2006. In 2005 and 2006, similar to KMUK, KM Europe was re-branded to Knowledge, Content & Collaboration Europe (KCC Europe) and Knowledge & Content Europe (KC Europe), resp. In 2013, “by popular demand”, there was another KM Europe separate from KMUK. The aim of KM Europe was to bring together current knowledge practitioners from leading corporate and public sector organisations from across the European continent and beyond.

KMUK Awards in 2010 and 2011:

Conference History:

KM Summit, 15-19 June 2020, London, United Kingdom Virtual venue

Conference Theme: Innovating Delivery, Articulating Value and Delivering Results

Note: The summit was scheduled for 24-25 March 2020 and 8-9 June 2020, resp.; The summit is branded as “Knowledge Management Digital”; No webinar is scheduled for Jun 19

Presentations:
What is the future of Knowledge Management? Ask Siri
Addleshaw Goddard: Our document automation journey (was: Knowledge Management and document automation)
Professionalising Knowledge Management
Most Admired Knowledge Enterprises (MIKE) awards
Covid Vs Construction Knowledge (was: Knowledge Management collaboration and architecture)
Measuring Knowledge Management activities: it’s for life, not just for Christmas
Data: from decks to dashboards
Using Knowledge Management to deliver advice to lawyers
Law Firms and LegalTech Adoption
Data: Knowledge Management panel session (CANCELLED)
People, process, technology…and data
TBD
Knowledge Management: health and safety in the UK construction sector
Ipsos case study: here, there and everywhere
Opportunities for Knowledge Management during lockdown and beyond
Knowledge Managers as Project Managers, implementing technology

March 2020 Agenda: (Draft V3)

Keynotes:
People, process, technology…and data
AI as a driver for productivity

Plenary Sessions:
Open peer-assist: Discuss a KM problem and possible solutions with your peers
Tools and technology – networking drinks provided (interactive roundtable)
Panel: KM – the culture of collaboration
What is the future of KM? Ask Siri

STREAM: Client delivery, tech and innovation
Using KM as a marketing tool to support your clients
Data is new oil – the KM refinery which adds value
The role of data in driving change and adding value – from decks to dashboards
KM and organisational resilience
The KM function – delivering valued and valuable legal reports
KM as project managers, implementing technology
Implementing documentation automation
Implementing AI – practical case study

STREAM: Case studies and thought leadership
KM and certification: to certify or not certify
Case study: knowledge management and employee engagement
Making the most of limited resources: charity case study on delivering KM
KM – adding and articulating value – the digital case study
Learning & development to achieve KM: metrics are for life, not just for Christmas
Delivering KM for quick win and delivering on resources
KM: Health and Safety
Ipsos Case Study: Here, There, and Everywhere

KM Summit, 4-5 June 2019, London, United Kingdom

Conference Theme: Knowledge Management 2019: Bringing the Knowledge Management community together

Note: The summit was scheduled for 15-16 May 2019

STRATEGIC CROSS INDUSTRY OUTLOOK:
Achieving global standards of excellence in KM
KM, harnessing big data, exploiting analytics and driving innovation
KM open peer assist – extended session
The rationale behind conversational leadership
Panel Discussion: what can we learn from each other to achieve success?

CORPORATE/CHARITY AND PUBLIC SECTOR:
Defining roles and structure with KM governance
Case Study: Implementing KM innovation
Case Study: Extracting the value of KM at Arup
Case Study: KM communities of practice in the public sector
Extended questions and answers session (case studies)
Accelerating and innovating KM implementation
Making a success of virtual teams
Case Study: collaboration in government KM
Case Study: New building, new collaborative culture?
Case Study: KM communities of practice at Syngenta
Extended questions and answers session (case studies)
KM Cookbook: Put into practice

LEGAL SECTOR:
Cutting through the hype and going out to market
Knowledge and learning: Successfully blending the two
How KM can deliver efficient services
KM people: A Baker McKenzie case study
Driving up the client facing experience by using KM
Case Study: KM technology implementation in a small to medium sized law firm
Establishing a structure for a successful knowledge portal
Panel Discussion: Digital transformation and legal knowledge management

KM Summit, 15-16 May 2018, London, United Kingdom

Conference Theme: Uniting Knowledge Management professionals to turn knowledge into advantage
(Joint Knowledge Management UK (KMUK) and Knowledge management for the legal profession (KM Legal UK) conference)

PLENARY:
The evolving role of human expertise in knowledge management
The Netix way: How to thrive in business development through eective knowledge management
KM competencies: A day in the life of a knowledge manager in 2020

KM LEGAL:
Case study: KM as the axis of innovation
Open space peer assist
Change management: Getting stakeholder buy-in
Case study: AI, documentation and the internal market
Case study: AI – a KM perspective on implementation
Innovation: Getting buy-in at all levels of the business
Case study: Managing non-legal knowledge
Case study: Global knowledge management
Lawyer-led KM: A case study for mid-sized rms
Panel discussion: How to blend human expertise and technology to deliver successful KM

KNOWLEDGE MANAGEMENT:
KM maturity models: Consultant nonsense or a valuable benchmarking and measurement tool?
Optimising value from the ow of knowledge
Professional accreditation and the KM workforce
The ISO KM standard
Using knowledge management to improve project quality
What stops enterprise social from being a productive
Case study: “A new vision for knowledge” – notes from a professional services business
Case study: Using KM to transform a business
Moving from tablet…to tablet!
Case study: Embedding KM into the business (public sector)
Case study: Using technology that is KM specic for KM benets
Adopting the right technology to implement AI in your KM process

Pre-conference Masterclasses:
Equipping today’s knowledge manager for tomorrow: Mastering the skills of knowledge management

14th KMUK 2017, 14-15 June 2017, London, United Kingdom

Conference Theme: Delivering Knowledge Management strategies and processes to improve your customers’ experiences

Daily Themes:
Knowledge Management strategy, standards (day 1)
Knowledge Management tools, techniques, process, customers (day 2)

Workshops:
Introductions and aspirations
Reverse brainstorming exercise

Presentations:
From theory to strategy to delivery: Developing a practical KM strategy
KM assessment and knowledge flows
Knowledge management and learning & development: BFFs (Best Friends Forever)
Are challenging questions more powerful than answers?
Killing knowledge management: What to look for
An ecological approach to understanding impact in knowledge management
KM: How to go from zero to innovation

Case Studies:
Network Rail, communities of practice
Knowledge and learning: Successfully blending the two
Public sector NHS – rebooting a flagging KM service
Bringing our business processes to life
The KM Customer Journey: Bringing a KM strategy to life
Knowledge management and customer service

Panel Discussions:
Make the case of KM standards, but what do we really need?
Artificial intelligence – the unstoppable shake-up; what’s the human response?

13th KMUK 2016, 15-16 June 2016, London, United Kingdom

Conference Theme: A place to connect and share

Daily Themes:
Implementing an Effective Knowledge Strategy and Connecting People and Processes (day 1)
Knowledge Management Insights and Technology (day 2)

Workshops:
Espresso Café (mini knowledge café)

Presentations:
What does KM feel like when it’s working?
The knowledge supply chain
Semantic technologies for knowledge management
Knowledge management technologies
Artificial Intelligence: The new edge in knowledge

Case Studies:
From strategy to practice to podium: Managing knowledge in Olympic and Paralympic sport science and medicine
Collaboration through communities of practice
Influencing behaviour using KM activities (communities of practice) (practical exercise)
Creating and leading a high-performance team
Instilling a passion for learning and sharing in the Olympic Games organising committees
Developing knowledge and information management capabilities in central government
Creating a useful knowledge repository from a document storage site (interactive case study)
Knowledge management in a project management environment
Regulating the financial services industry – KM tools and techniques
Conducting a knowledge audit
An overview of how the British Army does KM and its recent history

12th KMUK 2015, 10-11 June 2015, London, United Kingdom

Conference Theme:

Daily Themes:
Knowledge Management Startegy and Organisational Culture (day 1)
Knowledge Management challenges 2015: People process and technology (day 2)

Workshops:
Hidden innovation: How the power of culture often works against innovation
Knowledge tools for your customers
Shaping this year’s KMUK conference (interactive session)

Presentations:
Get innovative or get dead: how to build a ‘responsive organisation’
Measuring the value of KM culture
Working across culture for successful information sharing
The current status of knowledge management in the world today
KM: working with high performance teams
Magic and mayhem – the future of technology within knowledge management
Cloud security: A government step-change
Knowledge sharing as the prerequisite for collaboration: the undervalued role of digital and social media

Case Studies:
Overcoming the pitfalls to implement a successful KM project
Help not hinder: How the law can empower and benefit a business undertaking a KM project
How to build a proprietary knowledge library
Social media usage at the BBC – Case Study (BBC Arabic)
Managing virtual knowledge exchange

Panel Discussions:
Project management best practices

11th KMUK 2014, 11-12 June 2014, London, United Kingdom

Conference Theme: Enhance your Knowledge Management strategies and engage your internal stakeholders

Conference Program n.a.

10th KMUK 2013, 26-27 June 2013, London, United Kingdom

Conference Theme: Collaborating as a social business to deliver competitive advantage and world-class results

Workshops:
Punished by rewards (extended keynote with knowledge cafe)

Keynotes:
The culture word
Punished by rewards (extended keynote with knowledge cafe)
KM and social innovation

Presentations:
International Industry University: Is it a new trend or just a collaborative team?
Reflections on a personal journey: Making social “Knowledging” happen in global complex organisations
Knowledge sharing strategy to embed sustainability in all that we do
Championing knowledge from within: Using business unit professionals to promote knowledge
KM technology evolution not revolution: Know the data already in your organisation
Driving strategic behaviour through technological change
Where should KM sit in an organisation?
KM and ICT supporting performance and value in one another
Managing knowledge in a virtual organisation: Remembering who knows what where when
Adopting a collaborative approach to tackle 21st century engineering challenges
Change and talking: KM and the move to flexible resource management at the Department for Education
Collaboration, knowledge sharing and the role of KM in a global private equity firm
The interactive dynamics of the knowledge economy
Producing collaborative meetings and products at the Worl dHealth Organisation
Measuring Proactive Reviews: A method of collaborative learning in organisations
Fuelling future R&D projects with past learning
Supporting transformation in the National Health Service
La grande finale: Learning in action at KMUK 2013

Panel discussions:
KM, social business, collaboration and technology (Joint conversation session)
Exploring the global trends in KM and collaboration

Speaker clinics at KMUK 2013

KM Europe 2013, 24-25 April 2013, Amsterdam, The Netherlands

Conference Streams: Knowledge Management Startegy, Organisational Learning; Conversation and Dialogue; Sharing and Culture; Retaining Knowledge

Note: KM Europe is “Back by popular demand”.

Conference Workshops:
Open conversation: Who takes responsibility for knowledge sharing? Balancing hierarchy and organisation with individuals, departments and networks (open conversation)
The Power of Conversation: Learning and Innovation through dialogue (extended interactive session)

Keynotes:
A new strategic role for KM: Stepping up tothe challenge of organisational agility (extended opening keynote w. respondent)
Is conversation our most powerful KM tool?

Presentations:
Successful KM for lawyers: A strategic insight into managing valuable intellectual capital atone of the world’s leading law firms
Fuelling future R&D projects with past learning
Spreading a knowledge management culture
Knowledge continuity: Keeping the critical know-how in the organisation

Case Studies:
How a leading IT service provider bridged the widening gap between the field and headquarters
The lessons learned process in Technip
Leveraging KM for managing complexity
Dimensions of global sharing in HEINEKEN
Knowledge retention: A corporate demerger

Panel discussions:
Who takes responsibility for knowledge sharing? Balancing hierarchy and organisation with individuals, departments and networks (Open conversation)
The power ofconversation: Learning and innovation through dialogue (extended interactive session/dialogue)

9th KMUK 2012, 13-14 June 2012, London, United Kingdom

Conference Theme: How Knowledge Management professionals can communicate with confidence at the most senior levels, engage with business issues and speak in the language of the business

Conference Program n.a.

8th KMUK 2011, 21-22 June 2011, London, United Kingdom

Conference Theme: The knowledge management function’s role as ‘business decision support’

Conference Streams:
People, Culture and Strategy (A)
Tools, Techniques and Technology (B)

Workshops:
Knowledge Cafe: Knowledge management has not lived up to its expectations over the past 15 years. What do we need to do to change this by 2026?
After action review of KMUK 2011

Keynotes:
Learning from the Bene Gesserit

Presentations:
–A–
Social Business: The role of KM in international development and climate change resilience projects to help poor and vulnerable people in Asia
–B–
Learning from the engineering sector: Applying systems engineering practices to achieve your KM strategy
–Plenary–
Knowledge management as a logical outcome of business strategy
Securing your strategic role in the business
Sharing knowledge in a global corporation
Realising the four dimensions of KM: Personal, team, organisational and inter-organisational
The terrible time barrier and other stories
Lessons earned. Inspirational stories from knowledgeable organisations who truly value what they learn
Developing after action reviews to proactive reviews to improve business results of all kinds

Case Studies:
–A–
Using knowledge markets to support business-led KM
Integrating internal and external knowledge assets to drive business insights
Devising a global knowledge sharing strategy to make wise business decisions at Syngenta
Driving customer experience excellency and long-term sustainability at Thomson Reuters with Knowledge Centred Support (KCS) (award shortlisted case study)
–B–
Establishing a knowledge hub to enable evidence-based decision making in healthcare
The Welsh Assembly Government’s business critical tool which has created cultural shift by connecting people (award winning case study)
Control freaks look away now!
Practical semantics – What can semantics do for me today? (award winning case study)

2nd KMUK Awards

7th KMUK 2010, 15-16 June 2010, London, United Kingdom

Note: Formely known as KCUK; KMUK is “Incorporating: KM Europe 2010”

Conference Streams:
People and strategy (A)
Tools, techniques and technology (B)

Workshops:
Business Strategy Workshop: Driving innovation and advantage through knowledge management (B)

Keynotes:
What is KM for?
People 2.0; working in a 2.0 World

Presentations:
–A–
What if there wasn’t any social media? How to get people to talk to each other in an organisation which doesn’t or cannot use social media (w. group exercise)
Explaining the role of KM in the human capital lifecycle
Creating a new Business Strategy at ERM: Knowledge Sharing, Communications and Staff Engagement all in one
—B–
Effective storytelling techniques for business leadership, to bring about positive business change (w. group exercise)
Adopting crowdsourcing techniques to solve business problems (w. group exercise)
Knowledge transfer: London museums, libraries and archives supporting business innovation
–Plenary–
Getting the most out of networking at KMUK
The Future is Uncertain, learn to live with it

Case Studies:
–A–
KM approaches to support innovation and stimulate cross-fertilization in a Research & Development environment
How to fail in government KM (w. group discussion)
The HEINEKEN Story: Explaining the KM process and the relationship between KM, the regulatory framework and business development
Knowledge management in a professional services firm
–B–
Enabling social learning and collaboration to meet business outcomes (w. group discussion)
Internal experiences with social computing
Knowledge creation tools and techniques
Project eNotebooks – integrating information and knowledge across teams
Utilising collaborative knowledge sharing technology at the MTR Corporation, HongKong (award shortlisted case study)
–Plenary–
Exploitation of technology to underpin organisational learning at BAE Systems

Panel Discussions:
Developing personal knowledge management skills for the super-networked world
We’ve established what KM is for? Now where is it heading?

2nd KMUK Awards

6th KCUK 2009, 8-9 June 2009, London, United Kingdom

Conference Streams:
Knowledge Sharing and Content Management (A)
Strategy, Management and Technology (B)

Workshops:
Speed networking session
Problem-solving clinic

Keynotes:
Managing your KM strategy to support the business

Presentations:
–A–
Embedding KM as a cost-efficient working practice to support the business
Establishing a more rigorous KM strategy with an ROI and review process
Retaining essential business capital through retiring staff, redundancies and mergers
Championing core business messages and inspiring your workforce through storytelling
Utilising Communities of Practice to expand your organisation’s potential
Re-selling your KM programme to the business
Supporting the business: Redesigning and improving your intranet
–B–
Making the most of employees’ time with efficient search technology for your KM systems
Maximising business potential through text analytics software
Realising the potential of your business’s e-communication assets
Evaluating your current storage facilities to calculate potential long-term savings
Maximising your online presence: Targeting key customers though your website
Exploiting business intelligence systems to enhance your corporate strategy
Identifying and managing potential information security risks in your business
–Plenary–
KM 3.0: Identifying the value of Semantic web to your organisation
Optimising your organisation’s intellectual capital with integrated specialist content
Gaining a competitive advantage with enterprise social software
Revealing the true business benefits of SharePoint
Building a change management strategy for employees

Discussions:
Assessing the benefits of navigation, search and tagging to locate crucial business knowledge (B)
Identifying the business purpose of using the right collaborative tools (A)
Motivating your organisation: Engaging your workforce in training (Forum)
The KM Q&A! (1st day round up panel)

5th KCUK 2008, 25-26 June 2008, London, United Kingdom

Conference Streams:
Knowledge Sharing and Culture (A)
Content Management and Technology (B)
Strategy and Management Stream (For senior-level management only) (C)

Workshops: (C)
Fusing innovation and strategic knowledge management
Advancing leadership: using narrative to inspire enduring action
Building a change management strategy for employees
Designing a dynamic communications strategy

Keynotes:
TBD

Preseentations:
–A–
Developing a “KM strategy for beginners”
Evolving KM through eLearning
Implementing next generation information retrieval
Pushing the boundaries of your communities of practice
Ensuring effective knowledge retention
Analysing the advantage of corporate blogging
Promoting storytelling in your organisation
–B–
Redesigning your intranet as an effective internal communication tool
Choosing the best governance model for your business
Unifying process and content; an implementer’s point of view
Maintaining an effective tagging system
Ensuring best practice accessibility and usability on your intranet
Writing for the web: enhancing the quality of your content
Determining ways to govern and manage user-generated content (UGC) alongside corporate content
–Plenary–
Knowledge Strategy: the Secret Sauce
Exploring the real business value of wikis

Case Studies:
–B–
TBD (Industry case study)
–Plenary–
Exploiting enterprise–wide search (Industry case study)

Discussions:
–A–
Roundtable discussion: What does “Knowledge Management” mean in 2008? (A)
Roundtable discussion: Tailoring knowledge sharing for Generation Y (A)
Roundtable discussion: Investigating knowledge capture methods (A)
–B–
Roundtable discussion: Navigation v. Search (B)
Roundtable discussion: Analysing the benefits of different publishing structures (B)
–C–
Unwrapping the potential of Enterprise 2.0 (Forum) (C)
–Plenary–
The KM Debate!
Roundtable discussion: Social software: knowledge sharing made easy ?
Roundtable discussion: Understanding the internal importance of an efficient directory

4th KCUK 2007, 26-27 June 2007, London, United Kingdom

Conference Theme: Working your information and knowledge assets

Conference Streams:
Knowledge Management (A)
Content Management (B)

Keynotes:
Engineers sharing knowledge; an innovative approach to knowledge management (Practitioner keynote) (A)
Enterprise portal as the ‘workplace of the future’ (Practitioner keynote) (B)
Knowledge Management: what has worked and what has not (Thought-leader keynote and extended Q&A session)

Presentations:
–A–
Assessing the current and future KM landscape
Communicating and demonstrating knowledge leadership
Social software in a hard world: transforming KM in a global professional services business
Communities of practice: keeping the momentum going
Positioning knowledge management as a key enabler in achieving business objectives
Creating and capturing the conditions for change through learning
Knowledge on demand: unlocking the key to knowledge-sharing rewards
Strengthening the knowledge economy; techniques to engage people in KM
Promoting a knowledge-sharing culture
From retrofitting to driving change and development with knowledge management
Transferring and retaining knowledge from departing employees
KM as a key component of business change
Combining business intelligence and knowledge management strategy to transform knowledge worker productivity
Tying in KM initiatives with long-term organisational objectives; embedding KM in the organisational mind-set
–B–
Managing user-generated content
Future total information enterprises; getting the right information, to the right person, in the right form at the right time
Utilising global search at The National Archives
Integrating content and document management to facilitate communication and knowledge sharing
Weighing up the options to select the right CMS for your organisation
Placing order on a chaotic intranet through a KM system
Re-positioning content management on the business agenda
Transforming your intranet into a value-added tool
Undertaking content migration across disparate systems to enhance information flow
Placing content at the heart of a multi-channel web delivery strategy
Developing a centralised, searchable and collaborative means of managing information
Indexing content across the enterprise
Turning around a failing best-practice management system
Taking web content management to the next level

Open discussion forums:
Embedding KM in your working practices (A)
Safeguarding your vital information assets (b)

7th KC Europe 2006, 14-16 November 2006, Amsterdam, The Netherlands

Conference Theme: Harnessing the power of vital information and corporate knowledge

(CANCELLED and merged with KCUK 2007)

Conference Workshops:
KC Europe Fringe (EKMF/KnowledgeBoard event)

Masterclasses:
tba

3rd KCUK 2006, 4-6 July 2006, London, United Kingdom

Post-conference Masterclasses (Jul 6):
Knowledge Management & Innovation: Fusing knowledge with innovation for a competitive edge
Knowledge Transitions: Harvesting knowledge from people about to retire or in high turn over environments AND getting young people and new joiners to use the material
When two worlds collide: Exploring the marriage of knowledge management and flexible working

Conference Streams:
Knowledge Management (A)
Content Management (B)

Workshops:
Putting the knowledge of the day into action (Gurteen Knowledge Café) (A)
Speed networking (A)

Keynotes:
TBC (Industry keynote)
KM: evolutionary dead end or the shape of the future? (Thought-leader keynote)
When two worlds collide; the marriage of KM and flexible working (A) (Practitioner keynote)
Examining the new era of content management and its impact on the CM landscape (B) (Practitioner keynote)

Presentations:
–A–
A new KM model, a new KM structure; the KM organisation of the future
Developing a knowledge-sharing culture
Developing an expertise location system for effective knowledge identification
Knowledge retention from an ageing workforce
“An apple a day……” (Get fit for KM)
The empowered knowledge worker
Empowering real world e-Business through the application of content & knowledge management
Orchestrating people, processes and technology to improve collaboration and performance
Integrating KM initiatives with existing processes and systems within a service delivery organisation
Knowledge transfer networks: the value of a software platform approach
TBC Client case-study
Learning content management: current and next generation systems
–B–
Solving the immediate issue of multiple content systems and repositories whilst taking a strategic view
Maintaining a high-volume intranet within strict security and technological boundaries
Deriving maximum value from your content
Transforming your intranet into a wiki for a more collaborative user experience
Delivering an e-presence to support and underpin business activities
TBC Understanding the hidden 80%
Search vs. searching: is it a technology or a user experience?
The information highway – are you on the high road or the low road?
Akzo Nobel case study: distributed corporate content management through syndication
Managing multilingual sites
Deutsche Post portal consolidation project
Moving from one CMS to another: the hidden challenge
Managing the approach to a global CMS project

Open discussion forums:
New trends in online content and information provision (b)

Product demonstrations

6th KCC Europe 2005, 7-9 November 2005, Amsterdam, The Netherlands

Conference Theme: Capturing, exploiting & sharing information assets

Post-conference Masterclasses (Nov 9):
The aging workforce and other vital but difficult knowledge capture and use problems
Intelligent Complex Adaptive System (a new theory of the firm): Understanding the nature of knowledge, learning and collaborative leadership
Egocentric pyjama-clad amateurs or besuited corporate collaborators?
Downsides, upsides and sidesides – the real business value of blogs, wikis and other social media
Beyond search to findability: trusting what you find is as important as finding it!
How to bring value to your intranet through making it the trusted, authoritative information platform of your organisation

Workshops:
KCC Europe Fringe (EKMF/KnowledgeBoard event)

Conference Streams:
Knowledge Management: Culture and communities (A)
Collaboration: Search, structure and share (B)

Presentations:
–A–
The relationship between organisational learning processes and knowledge management (A)
Focusing on the “management” part of KM – a managing partner’s perspective
Portals-based business solutions that increase productivity, improve decision-making, automate processes, and create richer relationships with customers and partners
KM systems and solutions at NASA
The Vodafone Italy KM project
From Red Room to KM
Practical experiences of Knowledge Management in a large Dutch tax firm
Symbiotic KM, embedding KM principles, targets, and concepts in the plans and strategies of organisational units
Pushing KM into top gear – deploying KM at the enterprise level
The difference between story telling and narrative
Harnessing the collective knowledge of the marketplace
Developing a knowledge-sharing culture at Aon
The organisation of the future – a new model for success in a non-linear, complex and turbulent environment
Measuring and demonstrating the value of knowledge management
The rising use of wiki’s and blogs – trials and tribulations
Practical knowledge-acquisition techniques that deliver tangible returns
KM – a key enabler for achieving business objectives
The vision, strategy, objectives and plan of a global KM programme
–B–
Orchestrating people, processes and technology to improve collaboration and performance
Optimising enterprise search from a user perspective
Integrating and sharing organisational knowledge through topic maps
Implementing an Employee Self-Service Programme
Discovering gems at De Beers: taxonomies as a key to knowledge sharing
The long tail of enterprise search
Patterns in search – tried and tested recipes for managing information complexity
Delivering personalised e-services to citizens
Content Consumers and Content Citizens
Integrating content management tools into workflow
Developing and implementing an effective CM strategy
The adoption of an innovative browser-based enterprise publishing solution by the PSA Peugeot Citroën Group
Implementing a Weblog and RSS business strategy
Strategic approach to enterprise search & retrieval
Taxonomy: are we there yet? Developing a programme
Best practice approach to implementing collaboration tools at Nissan
Findability: the key to making your intranet a trusted utility
A strategic approach to intranet development

Conference-Expo with product demonstrations

2nd KCUK 2005, 4-6 July 2005, London, United Kingdom

Conference Theme: Capturing and delivering business-critical information

Post-conference Masterclasses (Jul 6):
Learning to Fly: Experiential learning, Peer Assist and After Action Review
Building knowledge systems which will assist you in meeting the needs of your organisation
Storytelling in an entertaining and informative way
Blogs that can propel knowledge sharing in your organization

Conference Streams:
Knowledge-collaboration and communities (A)
Content-structure and retrieval (B)

Preseentations:
–A–
Social networks: analysis and stimulation

Case Studies:
–A–
BP: Using KM techniques to tackle AIDS and save lives
Unleashing the tacit power of social networks
Linking knowledge management to corporate performance
Merchant International Group
Outokumpu: Keeping the web in line with your business strategy
HBOS: Orchestrating people, processes and technology for improved performance and agility
Unilever: Communities of practice: knowledge sharing in practice
British Council: Applying sense-making methodology to design knowledge-sharing projects
Dynamic enterprise publishing – next generation enterpise authoring and publication
Effectively deploying knowledge sharing and mapping tools
Capturing and creating expertise and enabling on-going information exchange
Enabling employees to share insight, expertise and experience
Jaguar: Building your knowledge capability
–B–
The Rockley Group: Building an Information Architecture for effective Content Management
The Bank of England: Effective information search and retrieval
Implementing a Collaborative ECM infrastructure
Using ECM to consolidate, collaborate and comply
Criteria for effective enterprise search
Capturing, structuring and applying your organisation’s assets to deliver business value
Home Office: Managing enterprise content and information lifecycle management
Buckman Laboratories: Enterprise Search snd Knowledge Sharing in a rapidly changing environment
Leicestershire County Council: Implementing a successful taxonomy that reflects the evolving organisation’s needs
Enabling employees, customers and partners to collaborate, contribute and access business-critical content
Intranet Usability: putting people first
Boye IT: Top five reasons why content management projects fail
Optimising the content supply chain
Prudential: Setting workable objectives for your content migration project

5th KM Europe 2004, 8-10 November 2004, Amsterdam, The Netherlands

Post-conference Masterclasses (Nov 10):
Exploring and mastering high-value uses of storytelling: narrative as a leadership and management tool
A knowledge café on intellectual capital focusing on tentative projects to prototypes (or: A step-by-step guide to demonstrate the value of intellectual capital)
Apply knowledge-based thinking: featuring the KMAP tool
Managing culture and change within a complex organization
Situation-Handling and Mental Models/Stories Provide the People-Focus for Knowledge Management
Build and sustain strategic communities of practice: responding to business demands and needs

Keynotes:
The future of intellectual capital: knowledge navigation now and in the future
The business value of Collaboration – latest evidences from empirical research
KM and governance: linking KM programmes and risk to organisational strategy
People-focused knowledge management: how effective decision making leads to corporate success
Knowledge at work: developing the ideal knowledge-sharing environment
The knowledge management dilemma: do we confuse knowledge with knowing?

Presentations:
Dstl’s Knowledge Agents: opening Pandora’s Box

Case Studies:
Successful KM in the Public Sector at Public Works and Government Services (PWGSC)
BP’s story: the transition from knowledge management to operational excellence
Utilising the Sasol KM pyramid of excellence for implementing and measuring KM,

Communities Programme:
Knowledgeboard – Building the European KM community
The development of the knowledge agent: opening pandora’s box
Communities of practice: Knowledge sharing in practice
Developing and sustaining a system of good practice guides at Financial Ombudsman Service
Increasing the usage of your electronic records management program
Personal Knowledege Management? A collaborative exploration of personal experiences and business values, methods and tools

EU Village:
REWERSE – Web Data Management powered by Rules and Reasoning in the Semantic Web: Intelligent Solutions for Web-Data Extraction, Management & Accessibility
CREATE – Creative Processes for Enterprise Innovation
FF POIROT – TBD

Sponsor Workshops:
Integrator – Linking knowledge management to corporate performance
Convera – TBD
SAP – Enabling change: effective management of knowledge, processes and technology to foster sustainable growth
Verity – Managing and Structuring your intellectual capital
Endeca – Next generation search and guided navigation on unstructured content with an Endeca customer
EMAX Consulting/TheBrain – Moving beyond search: using information visualisation and discovery
Infolution – The power(s) of seven: giving end users what they really want
MuseGlobal – Increasing the productivity of knowledge workers through metasearch
Fast – A new perspective on enterprise search
SAP – What does a business software vendor do in the realm of knowledge management?
Inxight Software – Emerging technologies improve the accuracy of information retrieval
Autonomy – Creating an automated approach to information management
Objective Corporation – Developing an enterprise content management system: one version of the truth
Mondosoft – Enterprise search and behaviour analytics: a unique window on customer needs and desires
Sitescape – TBD
Saperion – Integrated business process management for the enterprise
iFramework – Knowledge intranets – It’s more than content its about engaging with your people
iFramework – What is a knowledge intranet: it’s more than just content, it is about engaging with your people
Kapow – Web integration: integrating applications has never been easier

Technology Partner Program:
Case study: From unstructured data to next generation search and guided navigation
Using meaning to add structure to unstructured text
Using knowledge management to consolidate, collaborate and comply
Customer case study: Successful implementation of a KM methodology with SAP NetWeaver
Knowledge management @ Siemens
Start Finding: the value of the right taxonomy for your company
Unleashing the business potential of implicit knowledge
Content integration through metasearch
The power and potential of turning social networks into value networks

1st KMUK 2004, 14-16 June 2004, London, UK

Conference Theme: Realising the value of Knowledge Management

Post-conference Masterclasses (Jun 16):
Developing working solutions based on the knowledge embedded in your system
An organic approach to knowledge strategy and mapping
Storytelling as a leadership tool
Making knowledge management practical: tools and techniques to take away

Keynotes:
Making one’s way in the knowledge economy
Knowledge and Innovation
Families, clans, tribes and hoards: the use of social networks in knowledge and learning
Managing Organisational Knowledge through Systemic Interventions using Constellations

Practitioner Case Studies:
BAE Systems – Best practice transfer through collaborative learning at BAE Systems Virtual University
Pfizer – Using KM strategies to nurture innovation
DTI Business Finance and Investment Unit – Critical success factors: Self assessment tool for business
ABN Amro – Discovering the secrets of earning money with eknowledge
Benfield – Aligning your information strategy to your business needs

Panel discussions:
Managing social and value networks in complex organisations (London Knowledge Network interactive panel discussion)

Problem-solving workshops: (knowledge academy / sponsor workshops)
Endeca – Stop searching start finding: how search and guided navigation is fundamentally changing KM (Technology Partner Workshop)
IBM – A day in the life of a knowledge community (KM Advisory Centre Workshop)
Object 1 – Advanced content exploitation (ACE): enabling enterprise agility (KM Advisory Centre Workshop)
Hyperwave’s collaborative Enterprise Content Management infrastructure (Gold Sponsor Workshop)
The Morphix Company – Implementing KM solutions that work (Gold Sponsor Workshop)
Factiva – Maximising your information investment: the convergence of technology and content (Gold Sponsor Workshop)
Documentum – Knowledge is all about content (Gold Sponsor Workshop)
Zensar Technologies – Practical approach in KM; think big, start small, scale quickly (Gold Sponsor Workshop)
Convera – Taxonomies – Knowledge management glue (Gold Sponsor Workshop)
Corpora Software – Creation to analysis: the knowledge lifecycle (Gold Sponsor Workshop)
WebAbacus – TBD (Silver Sponsor Workshop)
TBC (2)

4th KM Europe 2003, 10–12 November 2003, Amsterdam, The Netherlands

Conference Theme: Challenges facing Knowledge Management and practical advice on managing the KM lifecycle

Masterclasses:
Tacit and explicit knowledge: an organic approach to knowledge strategy and knowledge mapping
Value Network Dynamics: How does knowledge create value?
Making knowledge management practical: tools and techniques to take away
Developing and nurturing communities of practice
Demonstrating Knowledge Management as a generator of business value
Releasing the value from knowledge management investments

Conference Streams:
Knowledge & Collaboration (A)
Intranets & Portals (B)
Content Management and Search & Retrieval (C)

Keynotes: (A)
Gaining Deep Smarts: Seven ways of Knowing During Innovation
Complex Knowledge
Creating and Retaining Knowledge: Lessons learned from Leading Firms
Knowledge, Networks and Value Creation
The Cultural Dilammas of Knowledge Management
Managing the Knowledge Lifecycle

Presentations:
–A–
Managing distributed workforces and dealing with the challenges of globalisation
Improving client engagement and utilising customer knowledge and feedback
Benefiting from business alliances and building on your partner relationships
Seneka – Implementation of Holistic KM
Empowering innovation and idea generation among your employees
Developing an infrastructure and an environment conducive to learning and knowledge creation
Knowing what you know – making the most of the intellectual assets and human capital at your disposal
Aligning KM tools with a knowledge-sharing culture
Unilever Research & Development Case Study
ABN AMRO Case Study
Strategic Performance through Intangibles Development (Sponsor presentation)
Maximize the Return of your Intellectual Capital (Sponsor presentation)
Facilitating community development “ Semantic Knowledge: A exemplary use case in tourism industry” (Sponsor presentation)
Knowledge at the Speed of Need©: A Dynamic Visual Interface for Knowledge Access (Sponsor presentation)
Improving client engagement and utilising customer knowledge and feedback (Sponsor presentation)
–B–
Understanding the importance of portal and content/knowledge-system integration
Knowledge at work: using portals to support people and processes in knowledge sharing activities.
Choosing the right enterprise portal solution: build, buy or integrate?
Evolving your intranet into a corporate porta
An enterprise integration framework: the role of portals and web services.
Driving ROI through successful enterprise-portal implementation.
Aligning intranet redesign with you knowledge working strategy.
Re-evaluating your CRM strategy
Corporate portals: making knowledge accessible to all
A strategic approach to applying taxonomy
Underpinning your portal with an effective information architecture
A simple way to uncover the tacit knowledge of a large organization (Sponsor presentation)
–C–
KM at Renault; a contribution to the e-transformation of the enterprise
Meeting compliance regulations with CM
Incorporating content reusability into a CM strategy
Creating and managing localised, multi-lingual content
Using streaming media within a content strategy
Migrating content into a CMS
Migrating from Basic Search to True Information Discovery (Sponsor presentation)
Turning enterprise search into a real-time strategic weapon with quantifiable results (Sponsor presentation)
Are you ready to know more? (Sponsor presentation)
Exploiting Corporate Taxonomies: An Overview (Sponsor presentation)
Disclosing Unstructured Content for Integrated Communication and Knowledge Management (Sponsor presentation)
Evaluating ROI of your content management strategy (Sponsor presentation)
Co-ordinating content management strategies with search and analytics (Sponsor presentation)

EC Village Programme:
WISE project – Knowledge management in engineering: case studies on re-using and sharing knowledge
KINX – Knowledge Integration Practice in High-tech SMEs: A Survey on the Use of External Knowledge for Product Development
BEEP (Best eEurope Practices) – From hindsight to foresight
KT Web – Connecting Knowledge Technology Communities
INKASS – How an ontology improves knowledge asset sharing and trading
EKMF: Knowledgebaord – From Knowledge to Value – from KM to Innovation Management. Why innovation? Why now?

Sponsor Workshops:
Successful Knowledge Management becomes part of the business process using an enterprise knowledge infrastructure
Competencies in organisational networks – using synergies
How to optimize search and managing of content through customer behaviour analysis
Supporting strategy with appropriate competencies
Managing large-scale digital data collections
Why Knowledge Management is no different to selling soap…
Driving Innovation with the Semantic Intranet
From Knowledge to Know-How
Pool the Knowledge in Companies by Means of Content Integration
Resense, ‘The knowledge game.’
Great Minds Working Together – Knowledge Management and Collaboration
Using Search To Design an Intranet
Implementation of Holistic Knowledge Management
Mining tacit information

3rd KM Europe 2002, 13-15 November 2002, London, United Kingdom

Conference Theme: Linking knowledge management to real business needs

Keynotes:
Overcome the Challenges of Globalisation with New Generation Knowledge Management
The Wealth of Knowledge: Reaping Real Profits from Intangible Assets
Complex Knowledge
Using Knowledge to raise the value of work
Strategy in the Knowledge Economy
Baking Knowledge Into Knowledge Work

Practitioner Case Studies:
INSEAD – Passages from organisational knowledge to innovation: new economy dynamics, intangible assets and organisational design
Aventis Pharmaceuticals – Developing and implementing a knowledge and knowledge management strategy including lessons learned
ABN AMRO Trust – A practical, inter-disciplinary approach for implementing the learning organisation

Case Studies:
KPMG case study of Verity’s KM software

Company Presentations:
Making knowledge pay
From Concept To Reality: The practical application of knowledge management, leading to the improvement of business performance
Falling off the bicycle – KM lessons from the real world
Collaboration, the key to successful knowledge management
Effective integration of enterprise content, business processes and IT applications
A practical approach to knowledge management
Collaborative knowledge management: a key factor of innovation and competitive advantage
FT.com: the road to profitability
Building Futures: competing through collaboration, learning and innovation
Virtual community, real world problems
Collexis®: your knowledge/intellectual assets at hand
Knowledge networking: the future of knowledge management
Building collaborative community content
New rules for an old game
Collaboration models: pure and hybrid
KM software will be infrastructure software, not a new standalone enterprise application category
Making Interoperability a Practical Reality: the role of persistent identifiers

Workshops:
Developing and applying a real-life Knowledge Management audit and map (CILIP Event)
TBD (CILIP Event)
The theory of the Semantic Web and how it is applied to the enterprise
Making Knowledge Work – a case study of a client driven organisation
The theory of the Semantic Web and how it is applied to the enterprise
How to motivate knowledge workers?
Applying best practice processes for knowledge management: The Knowledge Sphere
Advanced knowledge technologies
Consideration of knowledge as a concept and the role of technology in its management (CILIP Event)
They are very, very good at their jobs: Knowledge Agents at the DSTL
Making communities work in a challenging professional environment (CILIP)
Communities and information professionals (CILIP Event)
Come and discover for yourself what the Sveiby Toolkit, Celemi and SKA Global can do for you
Libraries as clusters of user communities
Knowledge mobilisation and localisation in the health care domain: the role of communities of practice (CILIP Event)

European KM Forum (knowledgeboard) Events:
What is hot in the European KM community? (Open Meeting)
Knowledge Angels – Setting up an European Network of Excellence for the Knowledge based Economy (Open Meeting)

KM Learning Zone Activities: (MKM (Knowledge Management Masters) Events)
Visualise your KM problems in LEGO
Knowledge Cafe: The Strange Story of Knowledge in Four Pictures

2nd KM Europe 2001, 27-29 November 2001, The Hague, The Netherlands

Keynotes:
n.a. / Dave Snowden
Building a Knowledge Sharing Organization
The Knowledge Millennium: Harnessing the Innovation SuperHighway
How to deliver 200 Million $ through mega-communities of practice
When All’s Said and Done, Where’s the Weak Link in KM?
Developing a Comprehensive Knowledge Strategy

Presentations:
Knowledge: Driving Decisions Through Effective Collaboration
Harness the Power of Social Networks for Corporate Portal & Intranet with Verity
Every organisation has great minds
Automatic Technical Knowledge capture with Semantic Software
TBD Knowledge Park Presentation
Organik for R&D: The Payoff from Expertise Sharing
Five Key Competencies for Success in a Complex Organisation
Making Knowledge Management Pay!
From Products to Services: FT.com’s Syndication Strategy
Silverpeas, First Collaborative Portal and Web Services
Knowhow Mobilisation – the gathering, sharing and publishing of know-how
From Vision to Results
Maximise the value of your content!
Insights from a Highly Successful Pan-European Deployment of Enterprise Knowledge Sharing
Knowledge Management: “who needs content?
So how would you define today’s Enterprise “Document”
A Hard Nut to Crack
Search Everywhere
The Value of Collaboration
Siemens Learning Valley, from awakening to action
Knowledge Management – People, Process or Technology?
Adaptive Intelligence – Beyond Knowledge Management and into the Adaptive World
A Corporate Knowledge management system – in practice not just theory
Knowledge Management – from Socrates to eEurope
Business Information the Way You Want It
A business rule approach to Knowledge Management
…n.a. (3)

Workshops:
Workshop TBD (British Telecommunications)
“Knowledge management and the information professions” (2x lunchtime open seminar; Library Association)
Lunch Meeting (Applied Psychology Research)
Workshop TBD (Topical Net)
The role of objects in the knowledge of organisations (3x; Sparknow)
The Future of KM in Europe (European KM Forum’s Open Meeting & Workshop)
KM Technologies Workshop
Collaborative Knowledge Management, the next generation of KM Solutions? (Intraspect)
Successful Knowledge Management Strategies (CIBIT)

1st KM Europe 2000, 20-22 November 2000, Brussels, Belgium

Keynotes:
Enemies and Enablers for KM
n.a. / Steve Denning
The Future of Knowledge management in the New Economy
Perspectives in IC 2000
From Heirachy to Network: Innovation in the Knowledge-based Economy
The two faces of Knowledge Management: Towards a Holistic approach
… n.a. (3)

Presentations:
“KM Made in Europe”…The IST programme and the transition to the European Knowledge Society
Building an Enterprise Focus on Knowledge Sharing
Microsoft Exchange 2000 as a Collaboration Platform
Collaborative applications on Microsoft Exchange
Knowledge Tools for the Intranet
Eliminate risky file attachments and e-mails – share your knowledge with Papirus!
Using Knowledge to Compete
Automating Knowledge Management – Yeah, Right!
Real Time Knowledge Management as Social and Economic Challenge
How to organize Knowledge in unstructured Document Sets
Linking Knowledge to Knowledge
“KM Made in Europe”…leading the way in Knowledge Management for the European design industry – The Klee & Co project
Driving innovation from your intellectual capital
Delivering Enterprise Strength Knowledge Management Tools; an introduction and case study
Knowledge Management in Action: Theory and Practices
Collaborative work by KM technology
The Challenge of Change – Let your knowledge work!
Preparing the Corporation for the global Knowledge Economy
Hyperknowledge – a protocol for knowledge exchange
Leveraging Knowledge for eService Success
A Knowledge Brokers Network: The network that enables you to capitalize on your knowledge – in a profitable manner
Learning Regions & Knowledge Clusters
Knowledge Managing success in dot.com support
Encyclopedia of Performance Support – That is the Question
Capturing and Sharing Tacit Knowledge
Successful implementation of KM Solutions at Global 2000 companies
Net.Portal, the European leader in enterprise portals
The Essential building blocks of an Enterprise Information Portal
c-COMMERCE: A New Arena for Business on the Web
Knowledge Management Tools to acquire and aggregate digital assets from disparate web-based information sources
Corporate Portals – An excellent Knowledge Management tool for the future
What Competitive Intelligences can teach Knowledge Management
…n.a.

Workshops and Seminars:

FOCUS: Knowledge Transfer enablers: Competitive Information and XML technology
c-COMMERCE: A New Arena for Business on the Web
uropean Commission Internal Seminar
Introducing topic maps — the new enabling standard for knowledge management
XML: Bringing Knowledge to the Web for E-Business Results
XML
Next generation interfaces for displaying, animating and navigating complex information
…n.a.

FOCUS: “Made In Europe”…The European Commission
How to balance re-use and invention – the NIMCube story
Game-based Training of Knowledge Management
An effective Corrporate Knowledge Transfer Platform
The ENRICH approach to knowledge management
Process oriented methods and toold for knowledge management
Integrating the Product and Process perspectives in KM: The KNOW-NET & LEVER Projects
Pragmatic Approaches for Knowledge Management – Case Studies
The European KM Forum – A community for accelerating the development and capitalisation of Knowledge Management practices in European research and industry
Intelligent Support for People Oriented Process Re-Engineering and Change Management
Klee&Co;: The Art of Knowledge Management
A model and platform for collaborative networks
Leveraging Operational Resource Expertise
KM Made in Europe – The European KM Forum
…n.a.

FOCUS: Others
Competitive Intelligence Services for Business
Verity’s Portal One, how to build and manage corporate knowledge platforms
SERware – An integrated product suite for Complete Knowledge Logistics
The BT Global Challenge!
…n.a.