Abstract: In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager
Strategies to Boost Your Knowledge Management Skills and Expertise
Abstract: Knowledge management skills are essential for organizations to optimize the capture, distribution, and utilization of knowledge. As businesses increasingly rely on knowledge as a vital asset, the demand for skilled knowledge management professionals continues to grow. Enhancing your expertise in this critical discipline can significantly impact your career. In this article, we explore
Knowledge Brokers in Management Consulting
Abstract: Bridging a significant gap in knowledge broker research, this study addresses the challenges and difficulties in demystifying the roles and components of Knowledge Brokers (KBs) within the management consulting context. Despite their recognized importance, the specific functions, and components of KBs in this specific sector context, known for its intensive use of knowledge,
Swiss Competence Centre for Innovations in Learning Trend- & Community Day (SCIL Trend- & Community Day)*
Der Swiss Competence Centre for Innovations in Learning Trend- & Community Day (SCIL Trend- & Community Day), Nachfolger des International Swiss Competence Centre for Innovations in Learning Congress (Int’l SCIL Congress) bzw. des Swiss Competence Centre for Innovations in Learning Kongress (SCIL Kongress), wird vom Swiss Competence Centre for Innovations in Learning (SCIL) am Institut
Industry 4.0 soft skills for information and knowledge management practitioners
Abstract: Background: Many technology jurisdictions have peddled the narrative that the key determinant for an innovative and sustainable fourth industrial revolution (4IR) environment is possessing hard technical skills. Hard technical skills are important to design the actual 4IR-based applications. Postmodernity demands that appropriate soft skills complement the hard skills to effectively integrate technology into