Livepro Customer Experience Knowledge Management Forum (Livepro Forum)*
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The livepro Annual Forum and Gala Awards, formerly the Livepro Customer Experience Knowledge Management Forums (Livepro Forums or CX KM Forums), the Livepro Customer Knowledge Management Forums (CKM Forums), and the livepro User (Knowledge) Forum, is a series of events to inform, showcase, and award customers which use livepro’s Knowledge Management solution for customer service or contact centers in industries including banking & finance, airlines, insurance, superannuation, education, health, and government.
Since 2017 in conjunction with the livepro Customer Experience (CX) Knowledge Management Awards.
Conference History:
1st livepro 2024 Annual Forum and Gala Awards, 17 October 2024, Melbourne, Australia
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Conference program TBD
Agenda Highlights
Opening speech by Brad Shaw, CEO
Deep-dive on livepro Roadmap and Demo
Discover real-world success stories shared by our clients
Explore livepro’s AI capabilities in-depth Panel discussion
Engage in a Q&A session to gain further insights of livepro
Networking with the best minds in knowledge management nation-wide
livepro Gala Awards Dinner
8th CX Knowledge Management Forums 2023
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Sydney, 26 July 2023
A Breath of Fresh Knowledge: Revamping and keeping on top of KM
The Training Time Warp: How Knowledge Management can revolutionise Staff Education
Brisbane, 2 July 2023
A Breath of Fresh Knowledge: Revamping and keeping on top of KM
Trial, Error, and Triumph: Unravelling the Lessons and Results of Knowledge Management
Melbourne, 1 August 2023
Branching Out: Overcoming the Challenges of Introducing a New Department to an Established Ecosystem
Preparation: The Key Ingredient in our Knowledge Management Recipe for Success
Adelaide, 3 August 2023
From Dream to Reality: Navigating the Roadmap to a Living Vision
Panel Discussion: The K-Files: Unveiling the Secrets of Knowledge Management Governance, Training, and Best Practice
Perth, 8 August 2023
Clash of the Knowledge Titans: Merging Legacy Knowledge and Fresh knowledge have a successful Knowledge Management system
Panel Discussion: From ‘Plan the Work’ to ‘Work the Plan’: The Rollercoaster Ride of Knowledge Management’s Plot Twists and Lessons
2023 livepro Award winners presentation
7th CX Knowledge Management Forum, 5-6 October 2022, Virtual venue
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Looking forward/ looking back
Demystifying Integrations
Driving results across an international workforce
Engagement strategies and activities for livepro implementation
Using livepro to enable customer self-service
2022 livepro Award winners presentation
End of Forum Quiz
6th CX Knowledge Management Forum 2021, 5-6 October 2021, Virtual venue
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Looking forward/ looking back
Starting Your Multichannel Journey: A Checklist
Datacom: Taking livepro knowledge to the whole organisation
Showcase: QSuper’s Implementation Journey
Showcase: a look into PetSure’s knowledge refresh journey
2021 livepro Award winners presentation
End of Forum Quiz
5th CX Knowledge Management Forum 2020, 22-24 September 2020, Virtual venue
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Looking Forward/Looking Back
RAA Showcase
City of Busselton Showcase
Canning Council Showcase: Integrating livepro with Genesys Cloud
Transforming UniSuper
Improve CX & EX at Amazon Web Services
Tips for KM Success: Best Practice Workshop
2020 livepro Award winners presentation
4th CX Knowledge Management Forums 2019
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Sydney, 25 July 2019
Keynotes:
AI for Customer Service
Melbourne, 1 August 2019
Keynotes:
Leveling up your organisation with gamification
Brisbaine, 8 August 2019
Keynotes:
The success formula to engage your employees and customers
Leveling up your organisation with gamification
Perth, 15 August 2019
Keynotes: (2)
n.a.
…n.a.
2019 livepro Award winners presentation
3rd livepro Customer (Experience) Knowledge Management Forums (CKM Forum) 2018
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30 August, Sydney
Keynotes:
Using Analytics to improve Customer Experience
Engagin the team on the Balanced Scorecard through Gamification
12 September, Melbourne
Keynotes:
Authoring for a multichannel audience
Customer experience measurement
18 September, Brisbaine
Keynotes:
Demystifying multichannel customer experience
26 September, Perth
Keynotes:
Doing the Groundwork to become a true Multichannel CX Organisation
Collaborative Exercise
Looking back: livepro over the last 12 months
Looking forward: livepro Road map
System Demonstration
Q&A session with livepro
Lunch & Networking (Systems Showcase)
Group Discussion
Client System Demo
livepro Communities Session
livepro 2018 Awards Showcase
2nd livepro Customer Knowledge Management Forums (CKM Forum) 2017
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25 July, Sydney
Program n.a.
3 August, Melbourne
Program n.a.
18 August, Brisbaine
KM8 – Customer Driven’s Knowledge Management Ecosystem
“Knowledge is having the right answer… it was the questions we had wrong” – balancing both for Cx supremacy
…n.a.
2017 livepro Awards Showcase
livepro User (Knowledge) Forum 2015
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11 December 2015, Melbourne
Program n.a.
13 October 2015, Gold Coast
Program n.a.