Livepro Customer Experience Knowledge Management Forums (Livepro Forums)*

Livepro Customer Experience Knowledge Management Forums (Livepro Forums)*

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The Livepro Customer Experience Knowledge Management Forums (Livepro Forums or CX KM Forums), formerly the Livepro Customer Knowledge Management Forums (CKM Forums) and the livepro User (Knowledge) Forum, is a series of events to inform, showcase, and award customers which use livepro’s Knowledge Management solution for customer service or contact centers in industries including banking & finance, airlines, insurance, superannuation, education, health, and government.

Since 2017 in conjunction with the livepro Customer Experience (CX) Knowledge Management Awards.

Conference History:

8th CX Knowledge Management Forums 2023

    Sydney, 26 July 2023

    A Breath of Fresh Knowledge: Revamping and keeping on top of KM
    The Training Time Warp: How Knowledge Management can revolutionise Staff Education

    Brisbane, 2 July 2023

    A Breath of Fresh Knowledge: Revamping and keeping on top of KM
    Trial, Error, and Triumph: Unravelling the Lessons and Results of Knowledge Management

    Melbourne, 1 August 2023

    Branching Out: Overcoming the Challenges of Introducing a New Department to an Established Ecosystem
    Preparation: The Key Ingredient in our Knowledge Management Recipe for Success

    Adelaide, 3 August 2023

    From Dream to Reality: Navigating the Roadmap to a Living Vision
    Panel Discussion: The K-Files: Unveiling the Secrets of Knowledge Management Governance, Training, and Best Practice

    Perth, 8 August 2023

    Clash of the Knowledge Titans: Merging Legacy Knowledge and Fresh knowledge have a successful Knowledge Management system
    Panel Discussion: From ‘Plan the Work’ to ‘Work the Plan’: The Rollercoaster Ride of Knowledge Management’s Plot Twists and Lessons

    2023 livepro Award winners presentation

7th CX Knowledge Management Forum, 5-6 October 2022, Virtual venue

    Looking forward/ looking back
    Demystifying Integrations

    Driving results across an international workforce
    Engagement strategies and activities for livepro implementation
    Using livepro to enable customer self-service

    2022 livepro Award winners presentation
    End of Forum Quiz

6th CX Knowledge Management Forum 2021, 5-6 October 2021, Virtual venue

    Looking forward/ looking back
    Starting Your Multichannel Journey: A Checklist

    Datacom: Taking livepro knowledge to the whole organisation
    Showcase: QSuper’s Implementation Journey
    Showcase: a look into PetSure’s knowledge refresh journey

    2021 livepro Award winners presentation
    End of Forum Quiz

5th CX Knowledge Management Forum 2020, 22-24 September 2020, Virtual venue

    Looking Forward/Looking Back

    RAA Showcase
    City of Busselton Showcase
    Canning Council Showcase: Integrating livepro with Genesys Cloud
    Transforming UniSuper
    Improve CX & EX at Amazon Web Services

    Tips for KM Success: Best Practice Workshop

    2020 livepro Award winners presentation

4th CX Knowledge Management Forums 2019

    Sydney, 25 July 2019

    Keynotes:
    AI for Customer Service

    Melbourne, 1 August 2019

    Keynotes:
    Leveling up your organisation with gamification

    Brisbaine, 8 August 2019

    Keynotes:
    The success formula to engage your employees and customers
    Leveling up your organisation with gamification

    Perth, 15 August 2019

    Keynotes: (2)
    n.a.

    …n.a.
    2019 livepro Award winners presentation

3rd livepro Customer (Experience) Knowledge Management Forums (CKM Forum) 2018

    30 August, Sydney

    Keynotes:
    Using Analytics to improve Customer Experience
    Engagin the team on the Balanced Scorecard through Gamification

    12 September, Melbourne

    Keynotes:
    Authoring for a multichannel audience
    Customer experience measurement

    18 September, Brisbaine

    Keynotes:
    Demystifying multichannel customer experience

    26 September, Perth

    Keynotes:
    Doing the Groundwork to become a true Multichannel CX Organisation

    Collaborative Exercise
    Looking back: livepro over the last 12 months
    Looking forward: livepro Road map
    System Demonstration
    Q&A session with livepro
    Lunch & Networking (Systems Showcase)

    Group Discussion
    Client System Demo

    livepro Communities Session
    livepro 2018 Awards Showcase

2nd livepro Customer Knowledge Management Forums (CKM Forum) 2017

    25 July, Sydney

    Program n.a.

    3 August, Melbourne

    Program n.a.

    18 August, Brisbaine

    KM8 – Customer Driven’s Knowledge Management Ecosystem
    “Knowledge is having the right answer… it was the questions we had wrong” – balancing both for Cx supremacy

    …n.a.
    2017 livepro Awards Showcase

livepro User (Knowledge) Forum 2015

    11 December 2015, Melbourne

    Program n.a.

    13 October 2015, Gold Coast

    Program n.a.

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