Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
KMS Lighthouse
KMS Lighthouse, part of the Aman Group, formerly BluePhoenix KMS, part of BluePhoenix Solutions, DSKnowledge (DSK) and Internative Solutions, both part of the Danshir Systems Group (1998), and Internative Solutions, offers the following Knowledge Management education and training
Regulatory Science Ireland (RSI)*
The Regulatory Science Ireland (RSI) has offered the following Knowledge Management education and training
Knowledge building in the International Association for Knowledge Management (IAKM)
Abstract: Knowledge building is a social process that is driven by the willingness of people to share their expertise and create new knowledge. Scientific Communities of Practice (CoPs) are communities of professors and researchers whose aim is to foster scientific knowledge generation. In the KM literature, research concerning this kind of CoPs has been
Knowledge Management Education in iSchools
Abstract: The emergence of Knowledge Management (KM) has raised an on-going debate on how it may relate to pre-existing fields and schools of thoughts. The main dispute focuses on whether Library and Information Science (LIS) and KM are distinct fields of specialisation. Whilst one school claims that KM is merely a new name for